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|Contract with DHB||Yes|
|Updated: 6 Mar 2013|
|Approximate number of beds at this level of care||172|
|Premium Room Charges||Some Rooms from $30/day up to $120/day as at 18 Jun 2021|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Updated: 18 Jun 2021|
|Type||Hours Per Week||Status||Details|
|Registered Nurse||Yes||We have 24-hour Registered Nurse (RN) cover with at least 7-8 RNs rostered on weekday morning shifts. 7-8 RNs each afternoon shift and 3 RNs on night shift.|
|Nurse Practitioner||Yes||Visiting DHB service|
|Healthcare Assistants/Caregivers||Yes||Highly valued members of the Knox team, Care Partners provide personal care and support. Available 24 hours a day, 7 days a week.|
|Physiotherapist||Yes||Knox has 2.5 full time Physiotherapists, plus Physiotherapy Assistants, available Monday to Friday. Our physiotherapy team support residents to engage in appropriate physical activity to enhance wellbeing and quality of life.|
|Occupational Therapist||Yes||The Knox Occupational Therapist is on-site 3 days a week to assess residents therapy needs and to plan intervention that promotes independence.|
|Diversional Therapist||Yes||As an Eden Alternative home, Knox focuses on helping residents find meaning in purposeful activities. We have a vibrant Leisure and Lifestyle Team who not only plan and schedule a programme of stimulating activities but also support residents to live meaningful lives.|
|Activities Co-ordinator||Yes||See Diversity Therapy above.|
|Hairdresser||Yes||2 days a week|
|Accredited Visitors||Yes||Religious and Cultural Support, Dogs, Disability Support Agencies|
|Updated: 4 Feb 2019|
|Specialities or Areas of Expertise||Status||Details|
|Palliative Care (Contracted)||Yes||Knox works closely with specialist palliative care services Mercy Hospice and ADHB.|
|End of Life/Palliative Care||Yes||Knox works closely with Hospice Specialist Services. All members of the clinical team receive ongoing palliative care education.|
|Stomal Therapy||No||Accessed as required|
|Updated: 6 Mar 2020|
|Respite, Carer Support or other Short Stay||Status||Details|
|Respite||Yes||Private Respite Care available when vacancies allow.|
|Carer Support||Yes||Carer Support when vacancies allow.|
|Booking can be made in advance||Yes||When possible.|
|Updated: 4 Feb 2019|
|May Bring Own Furniture||Yes||Knox is fully furnished. You are welcome to bring small personal items to create a feeling of home eg. a favourite small chair and/or occasional table. All rooms have a TV provided. Fridges, microwaves, toasters, and kettles are provided in the fully equipped kitchens located around Knox for your use.|
|Shared Rooms||Yes||Knox has 5 double rooms that are designed to accommodate two people. Most often these are used by couples or two people known to each other.|
|Rooms suitable for a couple||Yes||Knox has 5 double rooms appropriate for couples to share.|
|Ensuite||Yes||Knox has a mix of ensuite and shared facility rooms.|
|Alcohol Permitted||Yes||We encourage both elders and young to follow their usual patterns of socialising.|
|Pets In Residence||Yes||We have a large number of pets as a permanent part of our community and residents may be able to bring their pets to Knox.|
|Negotiate To Bring Own Pet||Yes||This is encouraged and support is provided in settling and caring for a loved pet.|
|Phone Access In Own Room||Yes||All rooms have telephones available.|
|Wifi||Yes||Free basic WiFi is available for residents and visitors in public areas. This is provided at slower speed and restricted bandwidth which is adequate for emailing and light browsing of the internet. For a faster, reliable WiFi service with unlimited data and high bandwidth, residents can pay a monthly fee.|
|Resident can adjust heating in own room||Yes|
|Cater for under 65 yrs with Disability||Yes||Elizabeth Knox Home and Hospital has a long history of providing high quality, independence-focused care and support to younger physically disabled. Respite care offered when vacancies allow.|
|Lounges/seating areas||Yes||Each home within Knox has its own lounge and kitchen in addition to other lounges throughout the home.|
|Provide End of Life/Palliative Care||Yes||Knox has a commitment to the provision of high quality palliative care services.|
|Palliative Care Contract||Yes|
|Day Programme for day stay clients||Yes|
|Outings||Yes||Regular outings to a wide range of destinations. Knox has a fully accessible van for group outings with a group of team members who have undertaken specialised driving and safety training to become registered Knox van drivers.|
|Residents Committee||Yes||Monthly residents committee meetings and weekly residents meeting. We also run Eden Alternative meetings which anyone is welcome to attend|
|Family Committee||Yes||Bi-monthly Family and Friends meetings.|
|Newsletter||Yes||The KnoxLife magazine is professionally published four times through the year.|
|Policy for management of challenging behaviour||Yes|
|Rural Setting||No||Knox is on a large suburban Epsom site with lovely gardens including the resident's own gardens for flowers, fruit and vegetables.|
|Smoking Permitted||No||Knox is a Smoke-Free environment.|
|Updated: 4 Feb 2019|
We ensure that we work as a team, embrace change with optimism, promote well-being, reciprocate care, are hardworking and productive, are reliable, are curious and innovative ... and importantly we laugh and have fun.
Knox has the most amazing team of more than 800 Volunteers making a personal and meaningful contribution to companionship at Knox.
Our Cultivate programme develops links and relationships with a wide range of community groups and organisations so that Knox Residents can be meaningfully involved in the community.
Cultivate brings together the opportunities for you to do what you want to. It may be a regular thing or a one-off arrangement but every experience makes a big difference to the lives of those participating.
Residents may want to help others, learn a new skill, take up or reinvigorate a hobby, join a special interest group, perform a kind deed, give someone a surprise or simply experience something new.
|Updated: 5 Feb 2019|
|Activity programme, Advocate, Alzheimer's Society, Art, BBQs, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Chapel, Chickens, Children, Church, Classical Music, Communicare, Companion Club, Concerts, Craft, Cooking, Dancing, Digital camera, Electric beds, Entertainers, Entertainment, Exercises, Fax, Games, Garden of Knowledge, Greypower, Happy Hour, Housie, Indoor Games, Jigsaw, Kosher cooking, Library, Lotto, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Parkinson's Society, Pastoral care, Pianist, Picnic facilities, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Sky TV, Stroke Group, Travel, Vegetarian, Videos|
|Updated: 4 Feb 2019|
|What's included in your fees and what's not||Personal spending such as haircuts, optometrist visits etc is at the resident's own cost. Medical care is included in the fee unless the resident chooses to remain with their own doctor.|
|Staffing qualifications and details||Staff to resident ratio of 1:5 on day shifts.|
|Details about meals||All meals are prepared on site by our chef and his superb team. All dietary needs can be catered for and the varied and high quality menu ensures all needs are met. The Food for Thought residents committee provides feedback on our menus.|
|Updated: 4 Feb 2019|
|Cook Island Maori||Yes|
|Maori - Te Reo||Yes|
|Updated: 22 May 2014|
|(Other comments)||Yes||Knox is non-denominational and we support all forms of worship. Services, communion and fellowship meetings are held regularly at Knox by various denominations|
|Updated: 6 Mar 2015|
|Public Transport||0.00 Km||At the front gate The Link bus is also available on Manukau Road - this is an easy way to access Newmarket and the City Centre.|
|Parks||0.50 Km||Across the road|
|Library||0.60 Km||Epsom Library 1.5km Remuera Library|
|Updated: 6 Mar 2015|
|Credentials & Membership RC||Status||Details|
|Home and Community Support Sector Standards (Standards NZ)||Yes|
|National Certificate in Diversional Therapy||Yes|
|National Certificate in Support of the Older Person (not available after Dec 2010)||Yes|
|New Zealand Aged Care Association (NZACA)||Yes|
|New Zealand Council of Christian Social Services (NZCCSS)||Yes|
|Rest Home MOH Audit Report Available.||Yes|
|Other details||Yes||Eden Alternative Registered - Eden in OZ&NZ|
|Updated: 5 Mar 2013|
High Praise for the Food at Knox from External Auditors. And Most Residents
Think it is Rather Good Too!
Menu Appraisal by an independent Registered Dietitian.
Ms Varsha Arsrani (NZRD) writes in her opening summary statement of the Winter Menu Appraisal in May 2021;
“Congratulations on having a fantastic menu plan. It is amazing to see that both normal meal and vegetarian meal have two options for residents to choose. Great details have been provided on the main meal of the day (lunch), which illustrates that a lot of effort has been put into the menu design of the main meal. Desserts and snacks for morning and afternoon tea have also provided the resident with a range of options to complement the main meal of the day to meet their nutritional requirements such as adequate dietary fibre and adequate dairy products. In addition, this menu rarely uses convenience foods. It is also great to see that the pureed diet at each meal and snack time has been specified and closely resemble the normal texture meal or snacks”
Ministry of Health Certification Audit Report. May 2021
When auditing the standard relating to “Food, Fluid and Nutrition” the independent auditors awarded Elizabeth Knox Home and Hospital a “Continuous Improvement” rating signifying the highest level of achievement and evidence of ongoing improvement.
They described what they found in the following statement:
“Quality improvement processes and proactive responses, including use of a range of feedback and review methods, residents liaising directly and indirectly with the catering staff and dietitian and health professionals working alongside residents, are progressively enabling residents to have improved dining experiences and meals that more than closely meet the residents’ individual food preferences as well as their nutritional requirements.”.
Compliments from Residents.
Knox receives many written messages of thanks and commendation for the love and care they experience in the home. In the excerpts below the quality of the food was specifically mentioned.
“Yesterday's lunch was great. Beautifully cooked chicken with vegetables, mashed potatoes and a really nice gravy - yum! This was followed by a delicious chocolate pudding and fruit.”
A resident wrote a note commenting that the meals over the past 3 days were "beautiful" and the presentation "perfect - on par with any of the local cafes I frequent". He asked that his commendation be passed on to the new chef.
And in the “Food for Thought Group” a meal service forum for residents directed by residents, the following comments appear in the meeting minutes:
“Residents commended the chef and expressed thanks to the catering team for their efforts and for the way they listen to feedback.”
“The quiches are very good”
“I like the vegetarian curries”
“(Name of Resident) enjoys the butter bean vegetable option. This was noted by the chef and will be offered more frequently in the summer menu”.
“(Name of Resident) has noticed that the cottage pie used to be too spicey but now it is very nice”.
|Updated: 9 Jun 2021|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.