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Edmund Hillary Retirement Village

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Information Pack
At a glance
Vacancy
No
Name
Edmund Hillary Retirement Village
Category
Hospital Care
Address
221 Abbotts Way
Remuera
Auckland 1050
Postal Address
Same as above
DHB
Auckland
Phone
(09) 570 0070
Fax
(09) 570 0071
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Dean Jackson - 09 570 0070
Owner
Ryman Healthcare - 03 366 4069
Other services
Media
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Hillary Herald Summer 19 Hillary Herald Summer 19 Hillary Herald Summer 19
Add your own review for this service

No doubts any longer

We had to place my mother in law in the Rest Home facility at EH in September 2015. Her husband had died 22 months earlier and she had been living alone in another retirement village which did not cater for her ongoing needs. Although she had onset Alzheimers she was managing OK until several nasty falls which resulted in her not being able to return to her home. Deciding where she was to live was extremely stressful especially for my husband who is the only child. Dealing with the loss of his beloved Dad and then having to move his mum into rest home care was a double whammy. However we both have to admit this was the best thing we could have done for her. The place is home from home - beautifully kept, light, clean, airy and welcoming. The staff are amazing - they pay particular attention to each individual's needs, their desire/or not to participate in events (with gentle encouragement until they feel able to do so) and there are regular meetings for family members where you can discuss any concerns about your loved one. My mother in law is happily settled thanks to the wonderful staff who care for her. If you are in any doubt, go for a visit and have a look round - you will be pleasantly surprised I'm sure.

Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Edmund Hillary Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care.

Providing the full range of living and care options is just one of Ryman’s points of difference.

Since 2014, we’ve repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Edmund Hillary is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.
We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Edmund Hillary, our dedication to care begins even before you or your loved one has moved in.

The lifestyle at Edmund Hillary Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 25 Feb 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 114
Vacancy No
All rooms with bathroom ensuite
Impending vacancy No
Premium Room Charges Yes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 20 Nov 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Nurse Practitioner Negotiable
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes On site 5 days a week available on doctors presciption
Occupational Therapist Negotiable
Diversional Therapist Negotiable
Activities Co-ordinator Yes 5 days a week
Hairdresser Yes Hairdresser on site 5 days a week Residents own cost
Podiatrist Yes The podiatrist visits once a month and appointments are available by prescription or on request at own cost
Dietitian Negotiable
Accredited Visitors Negotiable
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Regular visits and services are held. Or should you request the chaplain/advisor to visit we will assist this.
Updated: 25 Feb 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Should a resident require this level of treatment our staff are trained in this type of intervention.
End of Life/Palliative Care Yes As above
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes Our Clinical Manager is highly experienced in caring for the older person and leads a team of skilled and committed registered nurses and care givers.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 25 Feb 2019
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully furnished, however should you wish to bring extra furniture for your bedroom please discuss this with Dean.
Single Rooms Yes All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and low boy as well as a wardrobe. There is a call bell beside the bed and ensuite
Rooms suitable for a couple Yes We have a number of large rooms that could be used to accommodate a couple. Simply check with Ros to ascertain the availability of these rooms.
Ensuite Yes Yes every bedroom has its own ensuite with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Pets In Residence Yes Some of our residents do bring pets with them however please always discuss this with Dean prior to making these arrangements as we do need to ensure your pet will be able to settle in our environment.
Negotiate To Bring Own Pet Yes As above
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Please feel welcome to contact Dean Jackson the Village Manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in.
Primary Health Funded Short Term Care Yes As above
Palliative Care Contract Yes As above
Day Programme for day stay clients Yes We offer private day care to residents, simply contact Dean for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Please discuss this with Dean.
Residents Committee No We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee No We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact Dean direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with our Clinical Manager.
Confused Residents Yes As above
Rural Setting Yes The views from this facility are beautiful with delightful gardens that are full of colour and interest.
Semi-Secure Yes
Updated: 25 Feb 2019
Interests & Activities
Interests & Activities
Activity programme, Big print books, Board games, Bingo, Board games, Bowls, Breakfast in bed, Canine friends, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Games, Happy Hour, Housie, Internet, Indoor Games, Library, Minibus, Music, Newspaper reading, Outings, Petanque, Pianist, Pool, Quizzes, Probus, Shopping, Sing-a-longs, Sky TV, Spa, Swimming, Vegetarian, Videos, Views
Updated: 25 Feb 2019
Additional Information
Additional Information
TopicDetails
Details about Meals All our meals are cooked on the premises giving our food a lovely home made touch. Our main meal is served at midday with a ligher meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and friut between meals and all our morning and afternoon teas and supper consist of lovely home baking.
Staffing Qualifications and Details All of our staff are trained under the ACE programme to ensure they are fully compentent to meet the needs are our residents.
Associated Complexes We are a part of the Rymans Group of care facilties.
What's included in your fees and what's not Please contact management for details.
Updated: 25 Feb 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Updated: 25 Feb 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes Services are held every Thursday in the Rest Home and all are welcome to attend.
(Other comments) Yes We will endeavour to meet individual resident's needs as requested.
Updated: 25 Feb 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Bus stop
Shops   We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items.
Mall 3.00 km Our nearest mall is Meadowbank Mall, which has a wide variety of shops and cafes.
Parks   We are situated across the road from a golf course which has an adjoining large park withs walks, gardens and a childrens playground.
Library   We have a Library on site in the Village. Also the Mobile Library service visits the Village and Rest Home every two weeks.
Updated: 25 Feb 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 25 Feb 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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