Cook Street Nursing Care Centre
At a glance
- Vacancy
- No
- Name
- Cook Street Nursing Care Centre
- Category
- Hospital
- Address
- 141 Cook St
West End
Palmerston North 4410 - Postal Address
- Same as above
- Region
- Manawatū-Whanganui
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Manager
- Finah Singson - (06) 358 8530
- Owner
- Anna Blackwell & Wayne Porter - 021 752 032
- Clinical Lead
- Brian Momongan - (06) 358 8530
- Kaitiaki
- Maadi Makea - 06 358 8530
Other services
Photos
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Map
We, Wayne and Anna, purchased Cook Street Nursing Care Centre on the 22nd November 2017. We are very proud to be the owner operators of this small and special home for older adults needing care into their twilight years. We believe we are the only privately owned and operated facility left in Palmerston North. This gives us a unique opportunity to make decisions on the spot and tailor care to individual resident and family needs. We are also able to accommodate respite care or private recuperation dependent on vacancies.
We are very proud to have audit on audit four year certifications recognizing the high quality care the team provides at Cook Street Nursing Care Centre.
We are very proud to have audit on audit four year certifications recognizing the high quality care the team provides at Cook Street Nursing Care Centre.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
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Updated: 13 Jun 2025 |
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Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 19 |
| Vacancy | No |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $15.00/day up to $25.00/day as at 26 Feb 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
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Updated: 13 Jun 2025 |
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Testimonials
| https://www.agedadvisor.nz/search/aged-care/Cook-Street-Nursing-Care-Centre-West-End-Palmerston-North |
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Updated: 13 Jun 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | At least 1 Registered Nurse on duty at all times | |
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | Chris Hattle conducts a 2 physio strength and balance sessions every Thursday in the facility. One for the Rest Home Residents and one for the Hospital Residents. | |
| Diversional Therapist | Yes | Linda Barnes is our Diversional Therapist and has a current registration. | |
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Charleen van eeden - on site every second week. | |
| Podiatrist | Yes | P2 Health Collective | |
| Dietitian | Yes | ||
| Kaumatua | Yes | via Maadi Makea our Kaitiaki | |
| Chaplain/Spiritual Advisor | Yes | Grace Church - Adrian and team | |
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Updated: 13 Jun 2025 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| End of Life/Palliative Care | Yes | Work in partnership with Arohanui Hospice |
| IV Antibiotic Capability | Yes | Via DN service |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Stomal Therapy | Yes | |
| Infection Control | Yes | |
| Surgical Followup | Yes | |
| Clinical Management | Yes | Finah, Brian and the RN team |
| Other Specialties | Yes | Brian Momongan - Infection Control Elizabeth Jacob - Restraint Elimination |
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Updated: 13 Jun 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | If a bed is availabe at the time that respite care is needed we are happy to accomodate this. |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | If we have any vacancies we are able to provide private convalescence or care short term. |
| Booking can be made in advance | No | It is very hard to book too far in advance but ring and talk to Finah or Anna to discuss possibilities. |
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Updated: 13 Jun 2025 |
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Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to bring in their favourite chair and pictures to make them feel right at home - size dependent. |
| Single Rooms | Yes | |
| Connecting Rooms | Yes | |
| Ensuite | Yes | Some rooms have ensuites |
| Alcohol Permitted | Yes | Under management supervision |
| Phone Access In Own Room | Yes | Cell phone coverage through out the centre. Facility phone available for residents. |
| Wifi | Yes | Through out the centre |
| Resident can adjust heating in own room | Yes | Most rooms have their own heaters to complement the big heat pumps in the corridors |
| Cater for under 65 yrs with Disability | Yes | |
| Lounges/seating areas | Yes | |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | We were a pilot site for the Arohanui Hospice SEQUAL project. Our staff were trained and have integrated a palliative approach to our care delivery. We work very closely with Arohanui Hospice when appropriate. |
| Day Programme for day stay clients | Yes | We can arrange for this in some cases - phone to discuss |
| Outings | Yes | We enjoy taking the residents out in our van to various locations around the city and region |
| Māori Kaupapa | Yes | Guided by Maadi our Kaitiaki |
| Residents Committee | Yes | |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
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Updated: 13 Jun 2025 |
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Special Features
| Cook Street Nursing Care Centre is one of the only privately owned facilities left in Palmerston North. We pride ourself on our Registered Nurse led services. We provide family centred care in our small, personal care centre. We are proud of our reputation in the community and all the staff work hard to ensure every resident and every family are known to us and treated specially. |
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Updated: 13 Jun 2025 |
Interests & Activities
| Activity programme, Advocate, Age Concern, Art, Big print books, Bingo, Blind Foundation, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Golden Oldies, Housie, Indoor Games, Internet, Jigsaw, Lions, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pastoral care, Pianist, Picnic facilities, Reading, Roses, Shopping, Sing-a-longs |
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Updated: 13 Jun 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Our fees include all funded medication; onsite GP; 24 hour Registered Nurse and Health Care Assistant medical and peronal care; all laundry and housekeeping services; full 4 week rotating dietician approved menu; all wound care and incontinence care; podiatry for hospital level and diabetics; entertainment and a personalised activities program with our qualified Diversional Therapist; pastoral and tikanga care. We do not cover private specialist care, hearing, dental or optician care. We have a hairdresser on site fortnightly that we on charge for. We have a small supply of haircare and toiletries that can be purchased. | |
| Staffing qualifications and details | Every shift is staffed by at least 1 Registered Nurse. We are also owned and directed by Anna, a Registered Nurse and the Chair of the NZ Aged Care Association Nursing Leadership Group. Finah, the Facility Manager has been a NZ Registered Nurse for 14 years and prior to that was a Medical Doctor in the Philippines. Our other RN staff range in experience from 3 to 15 years NZ experience. Our Health Care Assistants have their minimum Level 2 qualifiaction up to Level 4 and some are studying towards their RN qualification. | |
| Details about meals | There is never any shortage of food. Breakfast is around 8am and served either communally or in your room. Morning tea is around 10 and is home baking often a savoury in the morning. Lunch is at midday and is usually a combination of something hot, some sandwiches, soup and fresh fruit. Afternoon tea is served at 2.30 and is often a home baked sweet - like a slice or cake. Our main meal is served at 5pm and is a full hot meal with a home made dessert. All food is cooked on site and we cater to middle of the range tastes, nothing very exotic, but yummy, wholesome home cooked meals all dietician checked to be healthy and nutritious. If you have special needs they are discussed at enquiry and worked through. | |
| Visitor information | Families / visitors are welcome anytime that suits your routine. We ask if you are the slightest bit unwell not to visit as our residents are often frail and more susceptible to colds and flus. | |
| Recreational opportunities | We have lots of fun activities and are well supported by Heartland Lions. They are involved with our annual Bra Art entries, St Patricks Day, Valentines Day, Melbourne Cup Celebrations. We have great entertainers who come regularly so know us well. | |
| Internet access | We have full WIFI access around the centre for staff, visitors and residents. Some rooms have smart TVs which are connected to the wifi too. | |
| Transport | We have our own mobility van which is used for outings and transport. We also use the mobility taxis when necessary. | |
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Updated: 13 Jun 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| Cook Island Maori | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Interpreter | Yes | We can arrange a interpreter when required |
| Māori - Te Reo | Yes | |
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Updated: 13 Jun 2025 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Inter denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | We cater to any individual requests or needs. Residents are free to practice whatever religion or spritual beliefs they have so long as they don't impinge on any one else's rights. |
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Updated: 13 Jun 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.30 Km | Bus Stop on College Street |
| Shops | 0.10 Km | There is a dairy across the road - Top Cook Diary. Cook St Pharmacy is also located across the road and is open Monday to Friday 8.30 - 5.30 |
| Mall | 2.00 Km | We do trips to the Plaza on most Thursdays |
| Parks | 0.50 Km | We are just a stones throw away from The Esplanade. |
| Library | 2.00 Km | |
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Updated: 13 Jun 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | Anna - one of the owners is the Chair of the NZACA Nursing Leadership Group and is very involved in the Aged Care Sector Nationally. |
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Updated: 13 Jun 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.