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Cantabria Lifecare

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At a glance
Vacancy
Yes
Name
Cantabria Lifecare
Category
Hospital Care
Address
369 Old Taupo Rd
Springfield
Rotorua 3015
Postal Address
Same as above
DHB
Lakes
Phone
(07) 347 9587
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Robyn Filipo - (07) 347 9587
Owner
Heritage Lifecare Group
Village Coordinator
Jenna Rosanoski - (07) 347 9587
Other services
Photos
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Add your own review for this service

More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Description
Make your home at Cantabria Lifecare & Village

When it comes to everyday life, Cantabria makes it easy with village, rest home, hospital, day care, respite and secure dementia care. The well-appointed rooms all look out onto lush greenery and come complete with WiFi and a call bell system. Many are furnished with ensuites.

Well-known in Rotorua for ensuring our residents feel that this is ‘their home’, Cantabria is set amongst beautifully landscaped gardens just a hop, skip and jump from the town centre where you’ll find all the essentials and more.
We offer everything from a hydro pool to physiotherapy, hair salon, health checks, scooter bay and convenience shop. We have a range of recreational activities including a singing group, exercise programmes, arts and crafts, quizzes, and social gatherings. Our facility van and coaches are always on hand for outings.

But don’t just take our word for it, see what our resident Jan has to say ...

A former teacher and Deputy Principal at Rotorua Girls High and one of the first guidance counsellors in New Zealand, Jan came to Cantabria so she could get the care she needed.

She chose Cantabria because ‘you feel as if you’re still part of the community.’ “You can see the trees and the golf course, and it’s easy for my friends to come and take me out.

You’re right in the middle of everything.” Jan says life here is surprisingly busy. “I’ve got a lot of friends, I enjoy the quizzes and I belong to the book club – the library delivers every other Wednesday.”
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 13 May 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 73
Vacancy Yes
Impending vacancy Yes
Premium Room Charges Some Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 2 Dec 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our RN's are supported by our Clinical Managers who focus on providing quality care.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Tina, our Physio Assistant works Monday to Friday and does a fantastic job looking after everyone, following through with exercise programs that are personalized under the guidance of Jan who is on site for Tuesday and Thursday for 2 hours.
Activities Co-ordinator Yes June Hamilton is our Activities Coordinator. June works hard to provide a stimulating and enjoyable programme for our residents and is well supported by a team of Activity Assistants. Entertainment is regularly featured and is always well attended.
Hairdresser Yes Cuts and colours, perms and sets - they are all available in our on site salon. Our hairdresser has a long association with Cantabria and looks forward to seeing you.
Dietitian Yes All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Cantabria.
Chaplain/Spiritual Advisor Yes We have access to a Chaplain, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Day care, email assistance, pharmacy and medication administration, speech therapy, dental and interpreter services also available.
Updated: 14 Nov 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Bariatric (Care of the very overweight) Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes Regular visits to Cantabria are carried out by our Continence Advisor who also provides on-going education for our team. Continence products come is a range of sizes so all residents are individually assessed and the appropriate product is allocated
Stomal Therapy No We provide informed nursing care and a range of products to meet your individual needs
Infection Control Yes Infection control is prioritised to maintain a safe environment for residents, staff and visitors. We provide regular training for our staff and have a Infection Control Officer who leads a monthly committee of staff to ensure compliance to our policies
Community Health Yes We work with Community based Healthcare teams as and when required as they provide us with support and a genuine desire to assist
Clinical Management Yes
Updated: 7 Sep 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Whether you would like to stay with us short term or long we will look forward to welcoming you into our care. Come and have a look through our lovely home and have a chat with our caring staff about how we can best look after you.
Carer Support Yes We accept Carer Support payment forms that are issued either through Ministry of Health or the Lakes DHB. (Please note, a top up payment may be required)
Other Short Stay Programme No Transitional care available - may be subsidised by Lakes DHB
Subsidised Yes Some short stay is subsidised by Lakes DHB
Private Paying Yes You are welcome to stay with us on a short or long term basis
Booking can be made in advance Yes This is dependant on bed availability
Updated: 22 May 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We encourage residents to personalize their rooms.
Single Rooms Yes Rooms are equipped with a personal heater, stereo system, spacious showers, and safety grab rails. Nurse call system available.
Rooms suitable for a couple Yes We have some rooms suitable for couples, please discuss this option with our Facility Manager.
Ensuite Yes We have some rooms with ensuites, please discuss this option with our Facility Manager.
Alcohol Permitted Yes Monitored together with GP guidance.
Pets In Residence Yes
Phone Access In Own Room Yes
Wifi Yes Available for residents.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Communal lounges are equipped with comfortable seating and televisions with DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night. We will pick you up and drop you off (for a reasonable daily fee) so come along, check us out. Dawn would love to welcome you to her Day Care family.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Updated: 12 Oct 2018
Special Features
Special Features
Cantabria Lifecare Complex offers all the benefits of a care facility, including entertainment, activities and companionship. The site provides a convenience shop, scooter bay, hydro pool, paraplegic toilets, and separate dining room and lounge facilities.

With park-like grounds with BBQ area, extensive gardens that are beautifully maintained by our gardening team with areas where you can sit and watch the world go by. Some of our lounges overlook the golf course and many of our residents love to sit there and enjoy the grandstand view this provides. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.
Updated: 12 Oct 2018
Interests & Activities
Interests & Activities
Cantabria has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and pool table are also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Billiards, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Craft, Happy Hour, Indoor Games, Movies, Newspaper reading, Quizzes, parties.

One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing! There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 12 Oct 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Catering for our residents is an absolute joy. Phillip our Chef takes great pride in delivering well presented, quality meals. Our menus run on a four weekly cycle and have been developed with the assistance of a Dietician
Staffing Qualifications and Details Super staff, and proudly, a lot of the team have been associated with Cantabria for many years.
Associated Complexes Cantabria also offers Retirement Village living with a number of options available. Libby Cameron is our Village Manager, she would be delighted to meet with you and would proudly walk you through a site inspection
What's included in your fees and what's not Most day to day requirements are covered by the cost to stay with us, something's are outside of this, for example, hairdresser, podiatrist and personal toiletries to name a few.
Updated: 23 May 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Maori - Te Reo Yes
Portugesse Yes
Rarotongan Yes
Samoan Yes
Tagalog Yes
Updated: 22 May 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 4 Oct 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km A bus stops on the half hour and takes you into town
Shops 1.00 km A lovely shopping centre is just down the road. Footpath friendly, this small area houses a bakery,dairy, hairdresser, liquor outlet and a Chinese takeaway.
Mall 6.00 km The Central Shopping Mall is well supported with retail outlets, banks and a food court as well as housing The Warehouse
Parks 2.00 km Linton Rose Garden is a delightfully fragrant spot in Summer and is the venue for many weddings. The Government Gardens situated in the middle of town is a gorgeous spot and well worth a visit
Updated: 7 Sep 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
CareerForce Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Village Accreditation (Expiry date) Yes
Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available.
Updated: 23 May 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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