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Bupa Redwood Care Home - Gold Wing
At a glance
- Name
- Bupa Redwood Care Home
- Category
- Hospital Care
- Address
- 429 Te Ngae Road
Rotorua - Postal Address
- Same as above
- DHB
- Lakes
- Phone
- (07) 349 7150
- Fax
- (07) 349 7169
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Noku Sibanda - (07) 349 7150
- Owner
- Bupa Care Services - 0800 60 80 99
Other services
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Reviews
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Absolutely wonderful care
My mother has lived in Bupa for most of this year.
As a retired RN, I can appreciate the challenges of delivering optimal care in this healthcare setting. Noku and the team of nurses and caregivers at Redwood have achieved consistent and remarkable outcomes in the care of my mother and, I anticipate that this is the case for their other residents too.
Mum has been treated with kindness, respect and dignity during her stay. Their communication with family is second to none. The atmosphere is one of a respectful family. It is clear that my mother has been very happy at Redwood as she accounts for her life their with fondness of those who have cared for her.
I highly recommend Redwood to any family seeking a safe, nurturing, quality living environment for their loved one. Furthermore, I acknowledge BUPA as a highly responsive care organization in which we can have faith that our loved ones receive well administrated, compassionate care.
Thanks to all.
Donna Watson-Hall
Provider response:
Thank you so much Donna, we'll pass on your kind words to Noku and her team at Bupa Redwood Care Home.
Description
Redwood Care Home is well respected in the Rotorua community, for the high standard of care we give, while making each of our residents feel as much at home as they can.
Focusing on making each day the best it can be for your loved one is what’s most important to us. We take the time to get to know you, so that our care can be personalised, respecting likes, dislikes and preferences, in a way that is right for you. We welcome friends and family at any time, and they are welcome to share meals (for a small charge).
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents really missed working in his garden so our Activities Co-ordinator set aside an inner courtyard where he now spends many hours raking, weeding and growing vegetables.
We also have a retirement village on the same site, which can make visiting a spouse easier for some people.
We would be delighted to have the opportunity to talk with you about our care. Please phone Noku Sibanda, our Care Home Manager, or feel free to drop in at any time.
For more information, please visit the Bupa link.
Focusing on making each day the best it can be for your loved one is what’s most important to us. We take the time to get to know you, so that our care can be personalised, respecting likes, dislikes and preferences, in a way that is right for you. We welcome friends and family at any time, and they are welcome to share meals (for a small charge).
We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.
We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents really missed working in his garden so our Activities Co-ordinator set aside an inner courtyard where he now spends many hours raking, weeding and growing vegetables.
We also have a retirement village on the same site, which can make visiting a spouse easier for some people.
We would be delighted to have the opportunity to talk with you about our care. Please phone Noku Sibanda, our Care Home Manager, or feel free to drop in at any time.
For more information, please visit the Bupa link.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 22 Feb 2012 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 25 |
| Additional Room Costs | Some Rooms |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 17 Apr 2019 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care. | |
| Healthcare Assistants/Caregivers | Yes | Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents. | |
| Physiotherapist | Yes | Registered Physiotherapist attends 1 p.m. - 4 p.m. on Monday and Wednesday | |
| Occupational Therapist | Yes | As required. | |
| Social Worker (on site) | Yes | Access to Community Social Worker available. | |
| Activities Co-ordinator | Yes | Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips. | |
| Hairdresser | Yes | Our hairdresser visits on a regular basis and provides a great service at a reasonable price. | |
| Podiatrist | Yes | Our skilled podiatrist visits monthly or on request. | |
| Dietitian | Yes | All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs. | |
| Accredited Visitors | Yes | This can be arranged on an individual basis. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | We have a Chaplain who visits the facility twice weekly and runs reflection sessions and offers spiritual counselling,talks to residents and their families particularly assisting with the transition of moving from your home to ours. | |
| Other Personnel | Yes | A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call. | |
| Updated: 17 Oct 2014 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have nurses on duty 24 hours a day who can provide this level of care. |
| Gastronomy/Nasogastric Management | Yes | We have nurses on duty 24 hours a day who can provide this level of care. |
| Palliative Care (Contracted) | Yes | Individual palliative care funding may be available. |
| End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Dialysis | Yes | We are able to provide continuous ambulatory peritioneal dialysis. We also provide support for those requiring haemo dialysis. |
| Wound Care | Yes | We work together with GP's and specialist wound management nurses as required. |
| Diabetic Care | Yes | We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet. |
| Continence Advice | Yes | We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request. |
| Stomal Therapy | Yes | We manage resident's needs and provide a range of products with visits by community nurse specialist on request. |
| Stroke Rehabilitation | Yes | We provide support for residents who have had a stroke. This may include physiotherapy and special diet options. |
| Tracheotomy Care | Yes | Your special needs can be discussed prior to admission. |
| Spinal Injuries Care | Yes | Your special needs can be discussed prior to admission. |
| Infection Control | Yes | We meet all infection control standards. |
| Surgical Followup | Yes | We are able to care for people following surgery and provide a range of convalescent care options. |
| Psychiatric Care | Yes | We will provide referrals to other services as required. |
| Community Health | Yes | We link with community health professionals as required. |
| Clinical Management | Yes | Ivy Tamparong is our fantastic Clinical Manager - Ivy worked as a Registered Nurse at Redwood and in July 2012 was promoted to this role. You will find her warm caring and very respectful of you |
| Other Specialties | Yes | Available as required. |
| Updated: 17 Oct 2014 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home. |
| Carer Support | Yes | We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home. |
| Subsidised | Yes | A subsidy may be available. |
| Private Paying | Yes | We welcome people who are self funding or have insurance cover. |
| Booking can be made in advance | Yes | According to bed availability. |
| Updated: 17 Oct 2014 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms. We understand the importance of making it feel like home. |
| Single Rooms | Yes | All rooms are equipped with own ensuite, nurse link, telephone, T.V. aerials, wardrobe, sets of drawers, bed. |
| Shared Rooms | Yes | There are 3 shared rooms in the hospital wing. |
| Ensuite | Yes | All rest home rooms have ensuites consisting of own toilet and handbasin with access to communal bathrooms and showers. |
| Alcohol Permitted | Yes | |
| Pets In Residence | Yes | There is a much loved visiting dog onsite and other visiting animals are encouraged. |
| Negotiate To Bring Own Pet | Yes | We are happy to discuss options for your pets. |
| Phone Access In Own Room | Yes | You are welcome to have a phone and internet installed at your own cost. |
| Resident can adjust heating in own room | Yes | |
| Cater for under 65 yrs with Disability | Yes | We can discuss your special needs prior to admission. |
| Lounges/seating areas | Yes | Two main lounges and 7 smaller lounges are located throughout the complex. Residents are able to use any of these lounges. |
| Primary Health Funded Short Term Care | Yes | You may qualify for Primary Options for Acute Care Funding. Ask your GP for details. |
| Provide End of Life/Palliative Care | Yes | It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care. |
| Palliative Care Contract | Yes | Individual funding may be available. Ask your GP or the hospital for more details. |
| Day Programme for day stay clients | Yes | It is possible for people to join us during the day and return home at night. |
| Outings | Yes | As part of the activities programme, regular trips are provided to the local community. These can include shopping, sight seeing and picnics. |
| Whanau Room | Yes | We have areas available where residents and their families can spend quiet time together. |
| Maori Kaupapa | Yes | We respect all cultures. |
| Residents Committee | Yes | We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association. |
| Family Committee | Yes | Combined with the residents committee above. |
| Newsletter | Yes | The Care Homes Newsletter is published on a regular basis. |
| Policy for management of challenging behaviour | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. |
| Confused Residents | Yes | Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused. |
| Smoking Permitted | Yes | Residents may only smoke in designated areas. |
| Semi-Secure | Yes | Small 8 bedded Protected Living Environment. |
| Updated: 17 Oct 2014 | ||
Special Features
| STAFF CARE PHILOSOPHY
Welcome To Your New Home Please assist us to create your personalised routine and environment. We encourage your participation and are here to support your lifestyle needs. Our staff are competent, responsive and expert clinical care is available when needed. Carer Support For those of you whose carers are planning a holiday, subsidised care may be available. Lifestyle We work to preserve your dignity and comfort by ensuring a healthy, safe and secure, home like environment. Involving Families Families are encouraged to participate in decision making regarding care options for their elderly family member. This is done in consultation with our professional care team. Care Planning Our services are planned and delivered in response to the changing needs of our residents. Bupa has no shareholders so all surpluses are reinvested into our care homes. |
| Updated: 17 Oct 2014 |
Interests & Activities
| A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for peoples special interests and hoppies. It is important to us that you live your day, your way. |
| Updated: 17 Oct 2014 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Our menus are dietitian approved and cater to individual preferences and requirements. | |
| Staffing Qualifications and Details | Redwood meets all recommended staffing levels for residential care. | |
| Associated Complexes | We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available. | |
| What's included in your fees and what's not | A government subsidy may be available for part or all of your care. | |
| Updated: 17 Oct 2014 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Dutch | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Maori - Te Reo | Yes | |
| Russian | Yes | |
| Updated: 17 Oct 2014 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 km | Bus stops just outside our gate |
| Shops | 0.50 km | Large shopping centre just up the road |
| Mall | 4.00 km | |
| Parks | 0.00 km | |
| Library | 0.00 km | The mobile library calls and we also have on site, two fabulous areas filled with library books and seating available near lovely big windows that invite the sunshine in |
| Updated: 17 Oct 2014 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| CareerForce | Yes | |
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| Rest Home MOH Audit Report Available. | Yes | The audit is available on the Bupa website www.bupa.co.nz |
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| Updated: 17 Oct 2014 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
