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Bupa Northhaven Care Home

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Bupa Northhaven Care Home
Hospital Care
142 Whangaparaoa Road
Red Beach
Red Beach 0932
Postal Address
Same as above
(09) 426 3131
(09) 426 3134
View Email Address
Visit Website
Find us on Facebook
Gail Bradley - 09 426 3131
Bupa Care Services - 0800 60 80 99
Other services
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• Hospital and Specialised dementia care
• Retirement village apartments

At Northhaven, we offer hospital and specialised dementia care. We are proud of our reputation for giving a very high standard of care in our homely, nurturing environment. We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. Our residents also compliment us on the lovely food our chef makes. We have open plan living and dining, leading to an attractive but secure garden.

Focusing on making each day the best it can be for your loved one is what’s most important to us. We take the time to get to know each resident, so that our care can be personalised, respecting each person’s likes, dislikes and preferences. We welcome friends and family at any time.

We offer 42 specialist dementia care places at Northhaven. With compassion and experience, we can help you understand what specialised dementia care involves, and when a loved one needs it. We can also help you understand how our mix of creativity and compassion can lift basic care to bring enjoyment to every day.

We have a Modern retirement village of 27 apartments a short stroll away. If you and your spouse have different care needs, this is a very good way to remain close.

You can find us on the picturesque Whangaparaoa Peninsula, 30 minutes from the Auckland city centre, easily accessible from State Highway 1, and close to all amenities.

For more information, please visit the Bupa link below or scroll down to download our brochure.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 2 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 64
Vacancy Yes
Impending vacancy No
Premium Room Charges Some Rooms as at 26 Mar 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 24 Nov 2020
"To the Caregivers and Nurses. Thank you for taking care of Mum for all the care, love and support you showed her. Thank you to the activity team who took her to church and making sure she was included in the activities as best she could be. The chats, smiles and special laughter. Thank you to the kitchen staff for all her lovely meals, yum! Thank you to the laundry staff for keeping her clothes together. Thank you to the cleaners for keeping her room clean and the little chats and smiles. Thank you to the hairdresser and toe lady and management team, for keeping the family informed and answering all questions and ticking things over. Blessings to you all. Lots of love and appreciation. Thanks guys for everything"

"Thank you so much for all your time & assistance you gave to us. We were really impressed by you and the facility and would certainly recommend you to anybody"

"Many thanks for your special care and attention to Dad during his stay with you. The little things were just as important to him. My appreciation to you all"
Updated: 23 Oct 2014
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Our contracted Physiotherapist visits twice weekly and is supported by two physiotherapist assistants each week day .
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes As required.
Activities Co-ordinator Yes Our team of activity staff guided by our Divisional therapy trained activity co coordinator provides a full programme of events run throughout the week at varying times which include group and 1-1 sessions in the facility and trips and outings
Hairdresser Yes Our hairdresser visits twice weekly, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits on a monthly basis
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs. Our nursing team are able to refer to our local dietician for support as required.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes We have a visiting lay preacher from St. Stephens Church who conducts an Anglican church service fortnightly.
Other Personnel No A wide range of entertainers - Allied Health Professionals as needed - Two GPs who visit each week day and provide on call for urgent issues.
Updated: 3 Mar 2015
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care No Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our manager is a registered nurse.
Other Specialties Yes Available as required.
Updated: 17 Jul 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 17 Jul 2014
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes Whilst we currently do not have a resident Pet living in the facility we have regular PET therapy visits to the facility from local SPCA.
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have an individual phone and internet line installed at your own cost. We have a WIFI secure IPAD for resident use to keep in touch with overseas family and friends.
Resident can adjust heating in own room Yes All rooms have individual temperature control settings .
Cater for under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Lounges/seating areas Yes Several living areas to suit residents individual needs.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings, all residents and family members are welcome to our Quarterly meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis. In addition family members are invited to resident's review meetings on a 6 monthly basis.
Newsletter Yes Our care homes newsletter is published on a Quarterly basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smokers Room Yes Enclosed outdoor area available for smokers.
Smoking Permitted Yes Only under supervision in the designated smoking area.
Semi-Secure Yes Our outdoor areas are safe and secure although easily accessible for residents and family members
Updated: 3 Mar 2015
Special Features
Special Features
Northhaven has been providing hospital care to our residents for over 25 years, and we are proud of our good reputation. The majority of our staff have long term experience in the specialised care needed for our older people.

At Northhaven we offer a range of bedroom options to suit individuals needs and budgets. Our dining and lounge areas are warm and homely with staff always present, caring and interacting with our residents. Families are welcome to share in our friendly environment.

Our on site cook prepares great food including breakfast, morning and afternoon teas, lunch - our main meal, dinner and supper guided by our six week menu which is audited and approved by a registered dietitian. We have both a summer and winter menu to ensure we offer a great range of meals with seasonal variation.

Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

We are also able to offer respite and carer relief for older people.

Bupa has no shareholders so all surpluses are reinvested into our care homes.

Updated: 14 Oct 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 17 Jul 2014
Additional Information
Additional Information
Topic Details
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Northhaven meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 17 Jul 2014
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes We have staff who ca communicate fluently in Afrikaans with your loved one.
Chinese Yes
Dutch Yes
English Yes
Fijian Yes We have staff who are able to communicate fluently with your loved one.
Fijian Indian Yes
Filipino Yes
Interpreter Yes We are happy to access an interpreter for you from the local DHB.
Maori - Te Reo Yes
Samoan Yes
Updated: 19 Sep 2013
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Fortnightly In house church service from St Stephens Anglican church
Baptist Yes
Denominations/Faiths represented Yes We cater for residents spiritual needs on an Individual basis.
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Updated: 30 Sep 2013
Location Distance Details
Public Transport 0.50 Km Bus will take passengers to Orewa, Whangaparaoa Plaza or into the city.
Shops 1.00 Km Four Square, Bakery, Hairdresser, Florist, Medical Centre, Service Station
Mall 5.00 Km Whangaparaoa Plaza
Parks 1.00 Km
Library 3.00 Km Orewa Public Library
Updated: 9 Jul 2009
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
CareerForce Yes Bupa is committed to ensuring staff have the knowledge & skills to deliver high quality care to our residents. Bupa delivers approved training programmes for National Certificates in Foundation Skills,Core Competencies & Residential Qualifications.
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes Please view our latest Ministry of Health Certification audit by using the link provided above in the Contact Details section. We are proud to hold 3 Year Certification
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We would love to talk to you about how Northhaven could become home to you or your loved one. Please call Catherine Holbutt on (09) 426 3131.
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 16 Oct 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.