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Bupa Hillsborough Care Home

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At a glance
Vacancy
Yes
Name
Bupa Hillsborough Care Home
Category
Hospital Care
Address
109 Frederick St
Hillsborough
Auckland 1042
DHB
Auckland
Phone
(09) 625 5347
Fax
(09) 624 3129
Mobile
0275632596
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
John Drinkwater - (09) 625 5347
Owner
Bupa Care Services - 0800 60 80 99
Clinical Manager
Franie Fulgueras - 09 625 5347
Other services
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Hillsborough Hospital Hillsborough Hospital Hillsborough Hospital
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Description
Hillsborough Hospital is a small care home that has provided hospital level care to the local community for more than 30 years.

Our experienced, dedicated staff are always willing to go the extra mile. We provide professional nursing care, backed by committed support staff, and we all ensure that Hillsborough is a loving home for you. We are proud that the quality of our service has been recognised in our achievement of 3 year accreditation status.

Our hospital is situated in an elevated position, offering panoramic views from our open-plan living area, and from several residents’ rooms. The majority of our rooms are of a generous size, and most offer convenient en-suites.

Really knowing each resident is the key to making the best of life. We work closely with family and friends to understand each person, so that we can build trusting relationships. Your likes, dislikes, interests and personal history give us common ground, helping us to understand what you need.

We would be delighted to have the opportunity to talk with you about our care. Please phone John Drinkwater, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 20 Jul 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care37
Long term vacancyYes
Short term vacancyYes
En Suite bedroom
Impending vacancyNo
Updated: 28 Jun 2017
Testimonials
Testimonials
"Our family would like to thank you and your team for the wonderful care of our Mother. You light her up and made it a pleasure to visit and ring her, as she had so much conversation and things to look forward to. Keep up the great work, as you make a difference in many lives. Sincere thanks"

"Thank you so much for all your excellent kindness and care in looking after Nana. It has enabled me to look after my Mum who has a long road to recovery. Thanks again"

"Thank you all so much for the love and care you have given our Nana. We will never forget the love and support you gave during this trying time. Best wishes"
Updated: 20 Jul 2016
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Our Physiotherapist, Imran visits on Wednesday and our Physiotherapy Assistant, Priyanka, is on site for 6 hours daily, Monday to Friday, to ensure comprehensive, ongoing physiotherapy treatments for our residents.
Occupational Therapist Yes As required.
Activities Co-ordinator Yes Our Activities Assistant, Jyoti, is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our Hairdresser, visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled Podiatrist, visits 6 weekly or on request.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly interdenominational services are conducted on Sunday, and mass or communion each Wednesday.
Other Personnel Yes - A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call
Updated: 15 Jun 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Gastronomy/Nasogastric Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advisor Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Stomal Therapist Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Psychiatric Care Yes We will provide referrals to other services as required.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis.
Spinal Injuries Yes Your special needs can be discussed prior to admission.
Specialised Dementia Care Yes Bupa has other nearby care homes who provide this level of care.
Gerontological Care Yes Bupa prides itself on providing person-centred care. Your day is planned the way you want it.
Urology Yes We are able to manage all continence needs.
Community Health Yes We link with community health professionals as required.
Clinical Manager Yes Both Franie, our Clinical Manager, and Helen, our Care Home Manager, are Registered Nurses with extensive experience in the aged care sector.
Other Nursing Specialities Yes Available as required.
Anthroposophical Care Yes We have a strong focus on person-centred care.
Psychologist Yes We make referrals for visits by community specialists as required.
Psychiatrist Yes We make referrals for visits by community specialists as required.
Other Post Graduate Specialities Yes We make referrals for visits as required.
Updated: 15 Jun 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 20 Jul 2016
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes We can discuss your special needs prior to admission.
Day Care Yes It is possible for people to join us during the day and return home at night.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Other End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Rooms (Single) Yes We have nicely appointed rooms with ensuites available.
Rooms (Suit Couple) Yes We welcome couples and will work with you to provide adjoining singles.
Ensuite Yes The majority of our rooms have ensuites.
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Wifi Yes Wifi password available on request.
Resident can adjust heating in own room Yes All bedrooms are on individual thermostatic control.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Lounges/seating areas Yes Our well appointed lounges have stunning views of the Manukau Harbour. We have small quiet areas either inside or in our beautiful gardens.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Rural Setting No Hillsborough Hospital is located in the suburb of Hillsborough.
Smoking Permitted Yes Smoking permitted in a designated area.
Sprinklers Yes Hillsborough Hospital meets all NZ fire service regulations.
Audit report available Yes Audit report for the Health and Disability Standards is available on our website. Hillsborough is proud to achieve 3 years certification.
Updated: 19 Jul 2016
Special Features
Special Features
Bupa has no shareholders so all surpluses are reinvested into our care homes.
Updated: 20 Jul 2016
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way. There is a weekly trip out to see sights of local interest.
Updated: 26 May 2017
Additional Information
Additional Information
TopicDetails
Details re Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Details Hillsborough Hospital meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Fees Details/Fees Do Not Include A government subsidy may be available for part or all of your care. Some of our rooms have a small premium payable for additional features. e.g. courtyard off the room or an ensuite.
Updated: 20 Jul 2016
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Interpreter Yes An interpreter is available on request.
Other Information Yes Please discuss your individual needs with our care home manager.
Updated: 20 Jul 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Buddhist Yes
Christian Yes
Hindu Yes
(Other comments) Yes Please discuss your individual needs with our care home manager.
Updated: 20 Jul 2016
Distances
Distances
LocationDistanceDetails
Public Transport 1.50 km
Shops 0.10 km Dairy and Takeaway Shops. Lovely local café 5 mins away!
Mall 5.00 km Three Kings and Royal Oak Malls
Parks   Onehunga Lagoon, Jelicoe Park, One Tree Hill and Cornwall Park
Library 3.00 km Onehunga
Updated: 20 Jul 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce Rest Home MOH Audit Report Available.
Updated: 20 Jul 2016

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