Bert Sutcliffe
At a glance
- Vacancy
- Yes
- Name
- Bert Sutcliffe
- Category
- Hospital
- Address
- 2 Rangatira Road
Birkenhead
North Shore 0626 - Postal Address
- 2 Rangatira Road
Birkenhead
Auckland 0626 - Region
- Auckland
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
- Social Media
FacebookPersonnel
- Manager
- Rebecca McMillan - 09 482 1777
- Owner
- Ryman Healthcare Ltd - 0800 588 222
- Sales advisor
- Leanne O'Meara - 09 483 2226
Other services
Media
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Map
In Ryman villages, you’ll find vibrant communities where residents thrive.
Along with independent and assisted living, Bert Sutcliffe Village offers a range of care options to support you. These include rest home, hospital, dementia and respite care. In some circumstances you can also choose to receive rest home care in your own serviced apartment.
Located close to Verran's Corner, Bert Sutcliffe Village is set in beautifully landscaped gardens with views over Kauri Point and beyond.
Care is at the heart of everything we do. Our residents receive the best of clinical care from our expert teams.
Our spacious care rooms, each with an ensuite bathroom are fitted with a call bell with 24/7 monitoring for added security.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.
Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience.
Our award-winning myRyman Care app and electronic medication system provide our team with secure access to real-time clinical data for accurate and efficient care.
Meals are prepared fresh on site by our village chefs using seasonal ingredients. Our Delicious menu is continually highlighted as an area where we go above and beyond as our talented chefs aim to tempt all taste buds.
We're passionate about creating thriving communities where connection and wellbeing are a priority. We offer daily activities and outings for residents to choose, and we encourage you to make the most of the care centre amenities.
We’re proud to be named New Zealand’s Most Trusted Brand in retirement living for the 11th time by Reader’s Digest. That’s trust built over time, through shared experiences, thoughtful gestures and communities who care. This recognition is complemented by our Canstar Blue award for Most Satisfied Customers, highlighting the exceptional lifestyle and amenities our villages offer.
When people visit our care centres, they often tell us that they feel that difference. It’s in the way our residents and care teams interact, their genuine affinity and connection with one another. We’re a community that cares.
It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
Along with independent and assisted living, Bert Sutcliffe Village offers a range of care options to support you. These include rest home, hospital, dementia and respite care. In some circumstances you can also choose to receive rest home care in your own serviced apartment.
Located close to Verran's Corner, Bert Sutcliffe Village is set in beautifully landscaped gardens with views over Kauri Point and beyond.
Care is at the heart of everything we do. Our residents receive the best of clinical care from our expert teams.
Our spacious care rooms, each with an ensuite bathroom are fitted with a call bell with 24/7 monitoring for added security.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.
Ryman exceeds the sector standard in aged care by continuing to enhance the resident experience.
Our award-winning myRyman Care app and electronic medication system provide our team with secure access to real-time clinical data for accurate and efficient care.
Meals are prepared fresh on site by our village chefs using seasonal ingredients. Our Delicious menu is continually highlighted as an area where we go above and beyond as our talented chefs aim to tempt all taste buds.
We're passionate about creating thriving communities where connection and wellbeing are a priority. We offer daily activities and outings for residents to choose, and we encourage you to make the most of the care centre amenities.
We’re proud to be named New Zealand’s Most Trusted Brand in retirement living for the 11th time by Reader’s Digest. That’s trust built over time, through shared experiences, thoughtful gestures and communities who care. This recognition is complemented by our Canstar Blue award for Most Satisfied Customers, highlighting the exceptional lifestyle and amenities our villages offer.
When people visit our care centres, they often tell us that they feel that difference. It’s in the way our residents and care teams interact, their genuine affinity and connection with one another. We’re a community that cares.
It’s something to be experienced so we invite you to visit and talk to our team. Better still, talk to our residents and their families – they’re the experts!
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 9 Dec 2024 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 40 |
| Vacancy | Yes |
| Please contact our Village Manager Tracey Dunn 027 3092172 | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Yes as at 03 Jun 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 11 Jul 2025 |
|
Testimonials
| "The team showed love, care, dignity and respect, not only to Mum, but to every other resident that I saw in their care." - Ryman Resident Family Member |
|
Updated: 9 Dec 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager who overviews the clinical care of all residents. Always feel welcome to speak to the registered nurse when you visit. | |
| Nurse Practitioner | Yes | We are supported by medical practitioners. | |
| Healthcare Assistants/Caregivers | Yes | As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person. | |
| Physiotherapist | Yes | There is a physiotherapist who visits our facililty regularly and will review residents as required. | |
| Activities Co-ordinator | Yes | We have an Activities Coordinator in the hospital who delivers a wide range of activities for the residents to participate in should they wish. | |
| Hairdresser | Yes | We have a fully equipped hairdressing salon on site, with services available to residents for a reasonable fee. Appointments can be booked through reception or with the help of a care assistant. | |
| Podiatrist | Yes | Arranged by appointment on a user-pays basis | |
| Dietitian | Yes | ||
| Other Personnel | Yes | We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements. | |
|
Updated: 11 Apr 2025 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager or the clinical manager for more information. |
| End of Life/Palliative Care | Yes | Our staff are trained in palliative care should a resident require this level of care. |
| Wound Care | Yes | Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required. |
| Diabetic Care | Yes | Our staff are well trained in diabetic care and we are able to cater for diabetic diets. |
| Continence Advice | Yes | Our staff are well trained in continence management and we also have the ability to access specialist review as required. |
| Stomal Therapy | Yes | We are happy to access this service via the DHB as required. |
| Stroke Rehabilitation | Yes | We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate. |
| Infection Control | Yes | We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques. |
| Clinical Management | Yes | We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager. |
| Other Specialties | Yes | Our company has access to highly specialised nursing clinicans as required. |
|
Updated: 11 Apr 2025 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Subject to bed availability we can offer respite care. |
| Carer Support | Yes | We accept Carer Support subsidys towards the cost of Care provision. |
| Subsidised | Yes | We offer some full subsidy rooms and others requiring a minimal private contribution on top of the WINZ subsidy. All of our rooms have there own private shower & toilet. |
| Private Paying | Yes | We accept private payments. |
| Booking can be made in advance | Yes | Short term advanced bookings available. Subject to bed availability. |
|
Updated: 9 Dec 2024 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Every room is fully firnished, but you are welcome to bring extra furniture for your bedroom, |
| Single Rooms | Yes | All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite. |
| Rooms suitable for a couple | Yes | We have a number of double rooms that could be used to accommodate a couple. Please check with the village manager to ascertain the availability of these rooms. |
| Ensuite | Yes | All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin. |
| Alcohol Permitted | Yes | We have Happy Hour every week. |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | Free wifi |
| Resident can adjust heating in own room | Yes | Every room has individual heating control and air con unit. |
| Lounges/seating areas | Yes | We have a large lounge available for our residents and relatives. |
| Primary Health Funded Short Term Care | Yes | Please contact the village manager for further information. |
| Provide End of Life/Palliative Care | Yes | Please contact the village manager for further information. |
| Day Programme for day stay clients | Yes | We offer private day care to residents, please contact the village manager for further information. |
| Outings | Yes | We have vans and activity staff who will assist you to get out and about. |
| Residents Committee | Yes | We hold meetings for residents every two months. All residents are invited to this meeting. |
| Family Committee | Yes | We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations. |
| Newsletter | Yes | A newsletter is prepared and available every 4 months. |
| Policy for management of challenging behaviour | Yes | Please discuss this with our Clinical Manager. |
| Confused Residents | Yes | Please discuss this with our Clinical Manager. |
| Rural Setting | Yes | The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest. |
|
Updated: 11 Apr 2025 |
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Special Features
| The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality. Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated class for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains. |
|
Updated: 9 Dec 2024 |
Interests & Activities
| Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Massage, , Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Theatre, Vegetarian, Videos |
|
Updated: 9 Dec 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact management for details. | |
| Staffing qualifications and details | Our team members are supported to study for qualifications at all levels appropriate to their current role and as development opportunities. Our dementia care education is inline with industry standards and our in-service education programme supports clinical excellence. | |
| Details about meals | Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a ligher meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking. | |
| Visitor information | Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information. | |
| Recreational opportunities | Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events. | |
| Internet access | Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device. | |
| Transport | Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. Our village provides an eCab service for residents to use for any personal appointments or outings. This service is charged at $30 per hour. Please note, this service is subject to availability. | |
| Associated Complexes | We are a part of the Rymans Group of care facilties. | |
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Updated: 11 Apr 2025 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| English | Yes | If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully. |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| French | Yes | |
| Japanese | Yes | |
| Korean | Yes | |
|
Updated: 9 Dec 2024 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges. |
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Updated: 9 Dec 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 Km | Bus stop at the round about, by Verran's Corner and Birkenhead Transport |
| Shops | 0.00 Km | We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road. |
| Mall | 2.00 Km | Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus. |
| Parks | 0.00 Km | Bert Sutcliffe Retirement Village village has beautiful panoramic views out over Kauri Point Domaine and has easy acess to Kauri Park. Many parks and reserves are also closed by. |
| Library | 0.00 Km | Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 kn away, a 5 minutes drives or a 10 minutes bus ride. |
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Updated: 9 Dec 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| Other details | Yes | We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services. |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 9 Dec 2024 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.