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Bert Sutcliffe
At a glance
- Vacancy
- Yes
- Name
- Bert Sutcliffe
- Category
- Hospital Care
- Address
- 2 Rangatira Road
Birkenhead
North Shore - DHB
- Waitemata
- Phone
- 09 482 1777
- Fax
- 09 482 0126
- Mobile
- 0274556436
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Marika Laflamme - 09 482 1777, Mobile 0274556436
- Owner
- Ryman Healthcare Ltd
- Sales advisor
- Leanne O'Meara - 0274387426
- Sales advisor
- Rosalind Hayhoe - 0275779634
Other services
Media
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Map
Downloads
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| Preview | File | Description |
|---|---|---|
 Bert's Inning's Autumn Newsletter 2019 |
Reviews
Description
Ryman Healthcare have been providing retirement living and care options within one village community for over 30 years. Putting residents first has always been our priority, and our terms, care and innovation are a direct reflection of this. Because at Ryman, it's all about people.
Winner: 2018 Trusted Brand Aged Care & Retirement Villages
Bert Sutcliffe Retirement Village is named in honour of one of New Zealand’s cricketing greats. Located on Rangatira Road, our new village provides a full range of retirement lifestyle options, including independent apartments, serviced apartments, along with the very best of resthome, hospital and dementia care. The village features the latest designs in retirement living, set amongst beautifully landscaped gardens, and has sweeping panoramic views out over Kauri point and beyond.
Our resthome, hospital and dementia residents receive the best in clinical care, while enjoying the benefits of living in our warm and welcoming community. All our spacious rooms are superior to industry standard, with modern decor, air conditioning and private ensuites. Each unit features nurse call alarms monitored 24 hours per day, seven days a week, so help is at hand quickly if needed.
We have recently introduced myRyman Care at Bert Sutcliffe, which is an electronic patient management system that brings a residents care plan to life. Each resident receives a small computer that creates a daily checklist for the caregiver to complete and update, whilst they are in the residents room. This ensures all caregivers have an intimate knowledge of each residents daily needs and that the care plan is delivered in its entirety.
Care centre residents have access to beautiful spacious lounges, dining areas and serene outdoor spaces. Living areas are warm and inviting and provide the perfect setting to meet with family and friends to relax and enjoy.
The resort-style facilities include a hair and beauty salon, café and shop. Our villages have beautifully landscaped gardens where you can enjoy peaceful strolls or have the space for the grandchildren to play.
For your peace of mind, we have overnight security to ensure your safety at all times.
We also welcome residents who require short term care, respite care or day care. All our residents have priority access to whatever level of care they require, if their needs change.
Book a room today, we look forward to hearing from you!
Winner: 2018 Trusted Brand Aged Care & Retirement Villages
Bert Sutcliffe Retirement Village is named in honour of one of New Zealand’s cricketing greats. Located on Rangatira Road, our new village provides a full range of retirement lifestyle options, including independent apartments, serviced apartments, along with the very best of resthome, hospital and dementia care. The village features the latest designs in retirement living, set amongst beautifully landscaped gardens, and has sweeping panoramic views out over Kauri point and beyond.
Our resthome, hospital and dementia residents receive the best in clinical care, while enjoying the benefits of living in our warm and welcoming community. All our spacious rooms are superior to industry standard, with modern decor, air conditioning and private ensuites. Each unit features nurse call alarms monitored 24 hours per day, seven days a week, so help is at hand quickly if needed.
We have recently introduced myRyman Care at Bert Sutcliffe, which is an electronic patient management system that brings a residents care plan to life. Each resident receives a small computer that creates a daily checklist for the caregiver to complete and update, whilst they are in the residents room. This ensures all caregivers have an intimate knowledge of each residents daily needs and that the care plan is delivered in its entirety.
Care centre residents have access to beautiful spacious lounges, dining areas and serene outdoor spaces. Living areas are warm and inviting and provide the perfect setting to meet with family and friends to relax and enjoy.
The resort-style facilities include a hair and beauty salon, café and shop. Our villages have beautifully landscaped gardens where you can enjoy peaceful strolls or have the space for the grandchildren to play.
For your peace of mind, we have overnight security to ensure your safety at all times.
We also welcome residents who require short term care, respite care or day care. All our residents have priority access to whatever level of care they require, if their needs change.
Book a room today, we look forward to hearing from you!
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with DHB | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 15 Aug 2018 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 51 |
| Vacancy | Yes |
| Please contact our Village Manager Marika Laflamme 027 4556 436 | |
| Impending vacancy | Yes |
| Additional Room Costs | Yes |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Updated: 25 Mar 2019 | |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager who overviews the clinical care of all residents. Always feel welcome to speak to the registered nurse when you visit. | |
| Nurse Practitioner | Negotiable | We are able to access the expert advice of a nurse practitioner should this be required. | |
| Healthcare Assistants/Caregivers | Yes | As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person. | |
| Physiotherapist | Yes | There is a physiotherapist who visits our facililty regularly and will review residents as required. | |
| Activities Co-ordinator | Yes | We have an Activities Coordinator in the hospital who delivers a wide range of activities for the residents to participate in should they wish. | |
| Hairdresser | Yes | We have a fully equiped hairdressing salon on site. | |
| Podiatrist | Yes | Arranged by appointment on a user-pays basis | |
| Dietitian | Yes | ||
| Other Personnel | Yes | We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements. | |
| Updated: 12 Jun 2018 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy. |
| Gastronomy/Nasogastric Management | Yes | We have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager or the clinical manager for more information. |
| End of Life/Palliative Care | Yes | |
| Wound Care | Yes | Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required. |
| Diabetic Care | Yes | Our staff are well trained in diabetic care and we are able to cater for diabetic diets. |
| Continence Advice | Yes | Our staff are well trained in continence management and we also have the ability to access specialist review as required. |
| Stomal Therapy | Yes | We are happy to access this service via the DHB as required. |
| Stroke Rehabilitation | Yes | We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate. |
| Infection Control | Yes | We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques. |
| Clinical Management | Yes | We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager. |
| Other Specialties | Yes | Our company has access to highly specialised nursing clinicans as required. |
| Updated: 12 Jun 2018 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Subject to bed availability we can offer respite care. |
| Carer Support | Yes | We accept Carer Support subsidys towards the cost of Care provision. |
| Subsidised | Yes | We offer some full subsidy rooms and others requiring a minimal private contribution on top of the WINZ subsidy. All of our rooms have there own private shower & toilet. |
| Private Paying | Yes | We accept private payments. |
| Booking can be made in advance | Yes | Short term advanced bookings available. Subject to bed availability. |
| Updated: 12 Jun 2018 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Every room is fully firnished, but you are welcome to bring extra furniture for your bedroom, |
| Single Rooms | Yes | All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite. |
| Rooms suitable for a couple | Yes | We have a number of double rooms that could be used to accommodate a couple. Please check with the village manager to ascertain the availability of these rooms. |
| Ensuite | Yes | All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin. |
| Alcohol Permitted | Yes | We have Happy Hour every week. |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | Free wifi |
| Resident can adjust heating in own room | Yes | Every room has individual heating control and air con unit. |
| Cater for under 65 yrs with Disability | Yes | Please feel welcome to contact the village manager to discuss your specific requirements at anytime. |
| Lounges/seating areas | Yes | We have a large lounge available for our residents and relatives. |
| Primary Health Funded Short Term Care | Yes | Please contact the village manager for further information. |
| Provide End of Life/Palliative Care | Yes | Please contact the village manager for further information. |
| Day Programme for day stay clients | Yes | We offer private day care to residents, please contact the village manager for further information. |
| Outings | Yes | We have vans and activity staff who will assist you to get out and about. |
| Residents Committee | Yes | We hold meetings for residents every two months. All residents are invited to this meeting. |
| Family Committee | Yes | We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations. |
| Newsletter | Yes | A newsletter is prepared and available every 4 months. |
| Policy for management of challenging behaviour | Yes | Please discuss this with our Clinical Manager. |
| Confused Residents | Yes | Please discuss this with our Clinical Manager. |
| Rural Setting | Yes | The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest. |
| Updated: 12 Jun 2018 | ||
Interests & Activities
| Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Massage, , Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Theatre, Vegetarian, Videos |
| Updated: 12 Jun 2018 |
Additional Information
| Topic | Details | |
|---|---|---|
| Details about Meals | Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a ligher meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking. | |
| Staffing Qualifications and Details | All of our staff are trained under the Ace programme to ensure they are fully compentent to meet the needs are our residents. | |
| Associated Complexes | We are a part of the Rymans Group of care facilties. | |
| What's included in your fees and what's not | Please contact management for details. | |
| Updated: 12 Jun 2018 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| English | Yes | If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully. |
| Fijian | Yes | |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| French | Yes | |
| Japanese | Yes | |
| Korean | Yes | |
| Updated: 12 Jun 2018 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges. |
| Updated: 12 Jun 2018 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.00 km | Bus stop at the round about, by Verran's Corner and Birkenhead Transport |
| Shops | 0.00 km | We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road. |
| Mall | 2.00 km | Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus. |
| Parks | 0.00 km | Bert Sutcliffe Retirement Village village has beautiful panoramic views out over Kauri Point Domaine and has easy acess to Kauri Park. Many parks and reserves are also closed by. |
| Library | 0.00 km | Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 kn away, a 5 minutes drives or a 10 minutes bus ride. |
| Updated: 12 Jun 2018 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Community Support Services (Core Competencies) | Yes | |
| National Certificate in Community Support Services (Residential) | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| New Zealand Aged Care Association (NZACA) | Yes | |
| Registered Retirement Village? | Yes | |
| Rest Home MOH Audit Report Available. | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
| Other details | Yes | We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services. |
   ![Retirement Villages Association of New Zealand [Inc] (RVA)](https://www.eldernet.co.nz/new/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg "Retirement Villages Association of New Zealand [Inc] (RVA)") |
||
| Updated: 12 Jun 2018 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
