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Bert Sutcliffe

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At a glance
Vacancy
Yes
Name
Bert Sutcliffe
Category
Hospital Care
Address
2 Rangatira Road
Birkenhead
North Shore
Postal Address
2 Rangatira Road
Birkenhead
Auckland 0626
DHB
Waitemata
Phone
09 482 1777
Fax
09 482 0126
Mobile
0274556436
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Marika Laflamme - 09 482 1777, Mobile 0274556436
Owner
Ryman Healthcare Ltd
Sales advisor
Leanne O'Meara - 0274387426
Sales advisor
Rosalind Hayhoe - 0275779634
Other services
Media
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Bert's Inning's Winter Newsletter 2019 Bert's Inning's Winter Newsletter 2019 Bert's Inning's Winter Newsletter 2019
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Description
Ryman Healthcare have been providing retirement living and care options within one village community for over 30 years. Putting residents first has always been our priority, and our terms, care and innovation are a direct reflection of this. Because at Ryman, it's all about people.

Winner: 2019 Trusted Brand Aged Care & Retirement Villages

Located on Rangatira Road and close to Verran's Corner, the village has beautiful panoramic views out over Kauri Point and beyond. Features include architecturally designed independent apartments, serviced apartments, and a care centre, that are all set amongst beautifully landscaped gardens.

Our hospital forms part of our care centre, with rooms similar to our resthomes. Hospital-level care provides for those who have significant medical needs, with most people requiring full assistance to move around.

We will assist you with all your needs, from showering and dressing to monitoring any chronic health conditions. We will also provide assistance with medications, wound care, continence management and any other health needs as required.

Private rooms are spacious and there are a selection of room layouts. You will also enjoy a private ensuite and television. What’s important is that it is your own personal space, with the scope to personalise it with your own furnishings and belongings.

It all combines to create a haven for you to relax in, with views that overlook beautifully landscaped gardens, courtyards or atriums. There is plenty of space to welcome visitors and some rooms feature an alcove that can accommodate a display cabinet, storage or a small fridge.

Our care centres are staffed 24-hours a day. Care is provided by trained caregivers and registered nurses, and is overseen by unit coordinators and a clinical manager. A registered nurse is always on duty in the hospital, and whilst it is not an acute hospital, our on-call doctor service is also always available.

Each resident is unique, so by listening to your needs, we can customise your care. Our own custom-built electronic care programme – myRyman – gives nurses and caregivers all the personalised care information they need, at the bedside, to provide the best care for every resident.

Our staff work tirelessly to ensure you comfort and happiness and should your needs change, you have priority access to other levels of care – right there in the village.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 52
Vacancy Yes
Please contact our Village Manager Marika Laflamme 027 4556 436
Impending vacancy Yes
Additional Room CostsYes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Aug 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our resthome has a full time registered nurse dedicated to this area, as well as a highly skilled Clinical Manager who overviews the clinical care of all residents. Always feel welcome to speak to the registered nurse when you visit.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person.
Physiotherapist Yes There is a physiotherapist who visits our facililty regularly and will review residents as required.
Activities Co-ordinator Yes We have an Activities Coordinator in the hospital who delivers a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equiped hairdressing salon on site.
Podiatrist Yes Arranged by appointment on a user-pays basis
Dietitian Yes
Other Personnel Yes We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 12 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes We have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager or the clinical manager for more information.
End of Life/Palliative Care Yes
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 12 Jun 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Subject to bed availability we can offer respite care.
Carer Support Yes We accept Carer Support subsidys towards the cost of Care provision.
Subsidised Yes We offer some full subsidy rooms and others requiring a minimal private contribution on top of the WINZ subsidy. All of our rooms have there own private shower & toilet.
Private Paying Yes We accept private payments.
Booking can be made in advance Yes Short term advanced bookings available. Subject to bed availability.
Updated: 12 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully firnished, but you are welcome to bring extra furniture for your bedroom,
Single Rooms Yes All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite.
Rooms suitable for a couple Yes We have a number of double rooms that could be used to accommodate a couple. Please check with the village manager to ascertain the availability of these rooms.
Ensuite Yes All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Phone Access In Own Room Yes
Wifi Yes Free wifi
Resident can adjust heating in own room Yes Every room has individual heating control and air con unit.
Cater for under 65 yrs with Disability Yes Please feel welcome to contact the village manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents and relatives.
Primary Health Funded Short Term Care Yes Please contact the village manager for further information.
Provide End of Life/Palliative Care Yes Please contact the village manager for further information.
Day Programme for day stay clients Yes We offer private day care to residents, please contact the village manager for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Residents Committee Yes We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee Yes We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with our Clinical Manager.
Confused Residents Yes Please discuss this with our Clinical Manager.
Rural Setting Yes The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest.
Updated: 12 Jun 2018
Interests & Activities
Interests & Activities
Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Dancing, Digital camera, Electric beds, Email, Entertainers, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Happy Hour, Indoor Games, Internet, Jigsaw, Library, Massage, , Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Theatre, Vegetarian, Videos
Updated: 12 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a ligher meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking.
Staffing Qualifications and Details All of our staff are trained under the Ace programme to ensure they are fully compentent to meet the needs are our residents.
Associated Complexes We are a part of the Rymans Group of care facilties.
What's included in your fees and what's not Please contact management for details.
Updated: 12 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
English Yes If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
Japanese Yes
Korean Yes
Updated: 12 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges.
Updated: 12 Jun 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.00 km Bus stop at the round about, by Verran's Corner and Birkenhead Transport
Shops 0.00 km We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road.
Mall 2.00 km Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus.
Parks 0.00 km Bert Sutcliffe Retirement Village village has beautiful panoramic views out over Kauri Point Domaine and has easy acess to Kauri Park. Many parks and reserves are also closed by.
Library 0.00 km Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 kn away, a 5 minutes drives or a 10 minutes bus ride.
Updated: 12 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services.
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 12 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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