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Aria Gardens

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Aria Gardens
Hospital Care
11 Bass Road
Waitemata North
Postal Address
11 Bass Road, Albany 0632
(09) 415 7035
09 415 7129
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Leanne Mortlock
Arvida Group Limited
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
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At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field. We are always looking for ways to improve and we take time to listen and provide personalised care.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 30 May 2017
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care92
Long term vacancyYes
Short term vacancyYes
We are situated in the heart of Albany. We strive to provide excellent care. Premium Rooms has their own toilet & shared showers. Standard rooms available with no extra charges. 1 Room is on hold at present
Impending vacancyYes
Updated: 17 Nov 2017
Our grateful thanks to the staff at Aria Gardens,
Our loved Mother/Mother-in-law/Grandmother spent the last 20 months of her life as a resident at Aria Gardens, until she passed away recently at the age of 93. When it became clear that she required residential care, we naturally looked for the best available. Aria Gardens was recommended to us, and we have not been disappointed. From the first visit, we appreciated the fresh, welcoming environment and the personalized approach to care. Communication with family was excellent, and we were informed and involved in every decision about her well-being and treatment as her mental and physical health deteriorated. The nursing care was exemplary; but beyond the high standard of clinical attention, she was looked after with respect, dignity and affection, by staff who became her friends. We cannot thank Aria Gardens enough for taking such great care of Mum for us. David Allen

Hello there,
Many thanks. Can I place on record how grateful I am to all those lovely people for their genuinely kind, warm and gentle care of my Mother, Margaret Gordon-Campbell. Woody, Farishta and Elena were very kind and genuine and I really appreciated their knowledge and help all along with Mother.
And the caregivers , what a lovely bunch of kind and thoughtful people they are – all the folk at Aria Gardens are so lucky.
I remember when I started to look for a place for Mother when she was coming out of hospital and after discussing places with friends and so on, Aria Gardens Albany was the place of choice for us and when I told the North Shore Hospital Drs and nurses, they all exclaimed what a great choice and they all seemed to hold Aria Gardens in high regard and said I couldn’t have made a better choice. And that showed when Mother was in your care.

So a huge thank you to all – and of course I can’t sign off without mentioning Denise who has been supportive all the way through – she is a marvellous asset to Aria Gardens. A lovely genuine, kind and thoughtful person.


Re: Johanna “Jane” Prosee Died: 27 May 2017 Only in Aria gardens for a day or two prior to her death.

I have just spoken to Mrs Prosee’s daughter Yvonne who said the following - The family are “very grateful” that Mum died in Aria Gardens, the staff were "very supportive and compassionate", the facility was "like being at home" and "we were all able to be with her in a peaceful place".

Well done to the staff who provided fabulous end of life care for Mrs Prosee and supported her family so well.



Thank you to all the staff that looked after Mum. Your kindness and sympathy at this time is more appreciated than any words can express.
Lesley & family

To the lovely staff @ Aria Gardens,
Thank you so much for looking after our dear Granddad/Uncle Pete. He really enjoyed his time here because of the wonderful care and attention you all gave him. Words cannot express our gratitude.
Sincere thanks,

To the whole team at Aria Gardens,
Thank you all so much for my care over the last 9 weeks. I am extremely grateful for everything small and large. My experience here will never be forgotten. Best Regards Ranee xx

Re: Johanna “Jane” Prosee Died: 27 May 2017 Only in Aria gardens for a day or two prior to her death.

I have just spoken to Mrs Prosee’s daughter Yvonne who said the following - The family are “very grateful” that Mum died in Aria Gardens, the staff were "very supportive and compassionate", the facility was "like being at home" and "we were all able to be with her in a peaceful place".

Well done to the staff who provided fabulous end of life care for Mrs Prosee and supported her family so well.



Hi Leanne,

Thanks so much

I always feels so welcome at your facility, love your staff – they are awesome.

Carol Pilcher Gerontology Nurse Practitioner

Thank you to those at Aria Gardens who have gone out of the way for my Mum and Dad was they both moved into your facility this week. We are grateful to the wonderful staff and the Facility Manager, for having a place that Dad and Mum can be in at different levels at the same place. Everyone is so caring, and flexible and they have both settled in so well. Thanks to all involved.

Aria Gardens,
I had come to Aria Gardens as an Interim Care patient, and I would have to say I am "Grateful to God for sending me here" to Aria Gardens.

Dear Aria Gardens Team

On behalf of myself and my family I would just like to pass on some thoughts in regards to my wife Jackie who passed away 4 weeks ago today and the care she received in Aria Gardens.

Jackie had been a patient at Aria Gardens for the last couple of years first starting in the Dementia Wing before being moved into the Hospital due to her decline in health.

While Jackie suffered from Dementia (which was hard enough on its own to deal with) she was also blind which made things even more challenging for your staff to help look after her.

In the last few days of her life the love, care and affection that Jackie received from the staff at Aria Gardens was beyond amazing.

I would once again like to say Thank You for all that you did for Jackie and I know that she would have appreciated everything that you did for her.

Yours Faithfully
Brian Weymouth & Family

Dear Aria Gardens,
I want to thank you for your care of Tony and welcoming him and us to make us feel like family.
You have managed him really well under difficult circumstances and all the while calmly supporting us too. Whenever I needed to talk, or ask questions I was always made to feel there was all the time in the world. I know there wasn't and you all have an extremely difficult job to do, and you all do it with such love and compassion to everyone. I consider myself blessed to have the good fortune to have placed Pop in your care. I have learnt much from the experience.
Mila Butler

Dear Aria Gardens,
I haven't seen dad for a couple of weeks due to work and moving house. He looks amazing, it is a credit to you all. He is always lovely and clean and in nice warm clothes. I cant thank you enough. The wonderful care means I don't have to worry and there is always plenty of staff around. Words cannot describe my appreciation to you all. Thanks so much, Deborah Strickland

To all of the staff at Aria Gardens.
I would love to thank you all for the amazing job you do in looking after my father John. I cannot fault the Rest Home at all, dad is always immaculate from all of the hands on care and attention he receives and truly deserves from his personal cares, I can’t believe how great he always looks, always clean, never smelly, fingernails always done etc. His room is always clean in every way from his draws, bedding etc. and the fact that there is always something on in the way of activities, visitors, entertainment, van rides etc. The three years that dad has been there, I have never once had any concerns, only compliments. I am always phoned if there are any concerns or issues. When I was looking for care for my parents, I thought nowhere was as good as their own home, where I looked after them both for two years myself until I found Aria Gardens, which I am happy to say, even though dads dementia and physical condition has deteriorated, when we pulled in the drive, the lights went on and dad said to me “ah, I’m home”.
When I take him out, dad at times can become quite confused, but the minute I get him back to his environment, he becomes very relaxed and is back as he calls ‘home’ to all of his friends etc. where he feels safe and happy which is very reassuring. Thank you from the bottom of my heart.


I thought I would write this letter to you now while things were fresh in my mind.

When I had to move my mother into your facility back in September 2013, it was with some trepidation as I really had no idea how my mother would settle in.
I need not have worried......she settled very quickly because of the care and attention that she received from all the staff in the Rest Home. Over the course of the next 8 months she moved into the Secure Dementia Wing and then in February this year she was finally moved to the hospital. The staff in every section of your facility are the most wonderful caring people but especially those who work in the hospital where she spent the last 4 months. Sadly she passed away on Monday but I know that I made the right choice when I arranged for her to be moved to Aria Gardens. Every one of the staff members treated her with kindness, gentleness and compassion and I know she was comfortable and happy while she was there. Your staff really are angels in disguise. I feel that mum had an extended family at Aria Gardens and would like to extend my gratitude to you all.

I have no hesitation in recommending your facility to people I know.

Kind regards
Linda Taylor

Updated: 9 Nov 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a wonderful team of Registered Nurses and Nurse Leads. We have 24/7 nurse cover in our facility.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes We are grateful for the wonderful caregivers that care for our patients.
Physiotherapist Yes
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Chaplain/Spiritual Advisor Yes
Updated: 17 Jul 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes We offer a caring and loving environment for residents requiring end of life or palliative care.
Oxygen Management Yes
Infection Control Yes We have our own Infection Control Officer on site.
Specialised Dementia Care Yes Available in our specialized Secure Dementia Care Unit.
Clinical Manager Yes We have a dedicated Clinical Manager / Registered Nurse for our Hospital Unit.
Other Nursing Specialities Yes We have two Clinical Educators and Care Quality Monitors who work on site to ensure a consistently high standard of care by delivering immediate 'hands on' education to our care staff.
Updated: 9 Nov 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We can offer short term or respite care, subject to availability.
Carer Support Yes We can offer short term or respite care, subject to availability.
Updated: 9 Nov 2016
Under 65 yrs with Disability Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes Yes, with medical approval and nursing staff knowledge.
Pets In Residence Yes we have 2 cats Neville and Cheryl
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Family Committee Yes Regular family meetings held.
Newsletter Yes
Confused Residents Yes
Lounges/seating areas Yes Beautiful family seating area.
Outings Yes
Smoking Permitted Yes In designated outside smoking areas.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 27 Feb 2017
Special Features
Special Features
Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 9 Nov 2016
Interests & Activities
Interests & Activities
We provide a comprehensive Activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 27 Feb 2017
Additional Information
Additional Information
Details re Meals All meals home cooked with fresh produce and Dietician approved for the over 65's.
Staffing Details 24 hour nursing and carer support.
Updated: 9 Nov 2016
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 9 Nov 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly church services within the facility.
Christian Yes
Roman Catholic Yes Weekly communiion services held within the facility.
(Other comments) Yes We have a chaplain that visits twice a week and is interdenominational. Our chaplain takes a Christian church service every second Sunday.
Updated: 13 Nov 2016
Public Transport 0.10 km Regular bus service to the city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall
Parks 3.00 km Centrally located near to Kell Park.
Library 3.00 km Library located near Kell Park.
Updated: 9 Nov 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 14 Nov 2016