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Aria Gardens

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At a glance
Vacancy
Yes
Name
Aria Gardens
Category
Hospital Care
Address
11 Bass Road
Albany
Waitemata North
Auckland
Postal Address
11 Bass Road, Albany 0632
DHB
Waitemata
Phone
(09) 415 7035
Fax
09 415 7129
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Leanne Mortlock
Owner
Arvida Group Limited
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
Photos
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Description
At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field. We are always looking for ways to improve and we take time to listen and provide personalised care.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Updated: 12 Feb 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 91
Vacancy Yes
We are situated in the heart of Albany. We strive to provide excellent care. Premium Rooms has their own toilet & shared showers. Standard rooms available with no extra charges.
Impending vacancy Yes
Additional Room CostsSome Rooms
Updated: 24 Apr 2018
Testimonials
Testimonials
To the staff,
I'd like to thank you all very much for taking care of mum, for the last 2 years. It was very much appreciated. You were all kind, caring and amazing to both mum and I. I am so grateful to you all. Regards Maureen

February 2018
To Aria Gardens management and staff,
I am writing to say thank you for the wonderful care the staff in Pohutukawa gave my mother, Clare Rugg, for the last 3 years she was with them.
Mum got a whole new lease of life when she moved into Aria Gardens. She just loved it and was so happy. She loved and respected the staff, she loved the company, the bus trips, the quizzes, all of it.
On her move to the Magnolia Ward in the hospital wing in October 1st I was so comforted by the amazing care that was given to my mother. She was always so clean and fresh. With all the staff being so patient and kind. Not only were they so kind to my mum but also to me during my days sitting with her. They were so thoughtful and caring not only to mum's needs but also my own.
I thank you all for making the last few years of my mother's life so happy and comfortable. You have amazing staff.

Kind regards,
Cathie Coutts


February 2018
To the management and staff at Aria Gardens,

We would sincerely like to thank you all for the wonderful care and love you showed Clare in her final years. She loved being there and always sang your praises referring to Aria Gardens as HOME.
We greatly appreciate the dedication and constant care you gave Clare in her final weeks, days and hours - It was a privilege for us to have her at your rest home.

Sincerely Yours,
Robert & Lorayne, Catherine & Graeme and Margaret


Thank you to the family that were so complimentary of AG and the staff. They said they couldn’t be more grateful for such a wonderful place for their father to live and now die. They said the RH and activities staff had come and sat with Dad and tell them stories about what they loved about him. They have been offered meals and tea and coffee (numerous times), blankets and kindness. They said the staff are so genuine in how caring they are…that they talk kindly to Dad all through the cares. They appreciate how he is put in a shirt in the morning and then PJ’s at night…even though he is not conscious.



Our grateful thanks to the staff at Aria Gardens,
Our loved Mother/Mother-in-law/Grandmother spent the last 20 months of her life as a resident at Aria Gardens, until she passed away recently at the age of 93. When it became clear that she required residential care, we naturally looked for the best available. Aria Gardens was recommended to us, and we have not been disappointed. From the first visit, we appreciated the fresh, welcoming environment and the personalized approach to care. Communication with family was excellent, and we were informed and involved in every decision about her well-being and treatment as her mental and physical health deteriorated. The nursing care was exemplary; but beyond the high standard of clinical attention, she was looked after with respect, dignity and affection, by staff who became her friends. We cannot thank Aria Gardens enough for taking such great care of Mum for us. David Allen



Hello there,
Many thanks. Can I place on record how grateful I am to all those lovely people for their genuinely kind, warm and gentle care of my Mother, Margaret Gordon-Campbell. Woody, Farishta and Elena were very kind and genuine and I really appreciated their knowledge and help all along with Mother.
And the caregivers , what a lovely bunch of kind and thoughtful people they are – all the folk at Aria Gardens are so lucky.
I remember when I started to look for a place for Mother when she was coming out of hospital and after discussing places with friends and so on, Aria Gardens Albany was the place of choice for us and when I told the North Shore Hospital Drs and nurses, they all exclaimed what a great choice and they all seemed to hold Aria Gardens in high regard and said I couldn’t have made a better choice. And that showed when Mother was in your care.

So a huge thank you to all – and of course I can’t sign off without mentioning Denise who has been supportive all the way through – she is a marvellous asset to Aria Gardens. A lovely genuine, kind and thoughtful person.

Sincerely
Carole


Re: Johanna “Jane” Prosee Died: 27 May 2017 Only in Aria gardens for a day or two prior to her death.


I have just spoken to Mrs Prosee’s daughter Yvonne who said the following - The family are “very grateful” that Mum died in Aria Gardens, the staff were "very supportive and compassionate", the facility was "like being at home" and "we were all able to be with her in a peaceful place".

Well done to the staff who provided fabulous end of life care for Mrs Prosee and supported her family so well.

Regards

Raewyn

Thank you to all the staff that looked after Mum. Your kindness and sympathy at this time is more appreciated than any words can express.
Lesley & family

To the lovely staff @ Aria Gardens,
Thank you so much for looking after our dear Granddad/Uncle Pete. He really enjoyed his time here because of the wonderful care and attention you all gave him. Words cannot express our gratitude.
Sincere thanks,

To the whole team at Aria Gardens,
Thank you all so much for my care over the last 9 weeks. I am extremely grateful for everything small and large. My experience here will never be forgotten. Best Regards Ranee xx

Hi Leanne,

Thanks so much, I always feels so welcome at your facility, love your staff – they are awesome.

Carol Pilcher Gerontology Nurse Practitioner
Updated: 28 Mar 2018
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a wonderful team of Registered Nurses and Nurse Leads. We have 24/7 nurse cover in our facility.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes We are grateful for the wonderful caregivers that care for our patients.
Physiotherapist Yes
Diversional Therapist Yes We have a wonderful, enthusiastic, caring Diversional Therapist who is the Team Leader of our Activities Team.
Activities Co-ordinator Yes Aria Gardens employs a team of Activities Co-ordinators to work with our Residents to keep them active and stimulated with Quiz, Bingo, outings, music and recently hatching baby chickens.
Hairdresser Yes Our Hairdresser is fully qualified and works three days a week.
Podiatrist Yes We have a Podiatrist that comes to our facility every couple of months.
Dietitian Yes
Kaumatua No We have access to a Kaumatua through the Kaumatua Support Services
Chaplain/Spiritual Advisor Yes
Updated: 28 Mar 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes We offer a caring and loving environment for residents requiring end of life or palliative care.
Oxygen Management Yes
Infection Control Yes We have our own Infection Control Officer on site.
Specialised Dementia Care Yes Available in our specialized Secure Dementia Care Unit.
Clinical Manager Yes We have a dedicated Clinical Manager / Registered Nurse for our Hospital Unit.
Other Nursing Specialities Yes We have two Clinical Educators and Care Quality Monitors who work on site to ensure a consistently high standard of care by delivering immediate 'hands on' education to our care staff.
Updated: 12 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We can offer short term or respite care, subject to availability.
Carer Support Yes We can offer short term or respite care, subject to availability.
Updated: 12 Feb 2018
Features
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes Yes, with medical approval and nursing staff knowledge.
Pets In Residence Yes we have 2 cats Neville and Cheryl
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Family Committee Yes Regular family meetings held.
Newsletter Yes
Confused Residents Yes
Lounges/seating areas Yes Beautiful family seating area.
Outings Yes
Smoking Permitted Yes In designated outside smoking areas.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 12 Feb 2018
Special Features
Special Features
Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 12 Feb 2018
Interests & Activities
Interests & Activities
We provide a comprehensive activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 12 Feb 2018
Additional Information
Additional Information
TopicDetails
Details re Meals All meals home cooked with fresh produce and Dietician approved for the over 65's.
Staffing Details 24 hour nursing and carer support.
Updated: 12 Feb 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 12 Feb 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly church services within the facility.
Christian Yes
Roman Catholic Yes Weekly communiion services held within the facility.
(Other comments) Yes We have a chaplain that visits twice a week and is interdenominational. Our chaplain takes a Christian church service every second Sunday.
Updated: 12 Feb 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.10 km Regular bus service to the city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall
Parks 3.00 km Centrally located near to Kell Park.
Library 3.00 km Library located near Kell Park.
Updated: 12 Feb 2018
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 12 Feb 2018

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