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Aria Gardens

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Information Pack
At a glance
Vacancy
Yes
Name
Aria Gardens
Category
Hospital Care
Address
11 Bass Road
Albany
Waitemata North
Auckland
Postal Address
11 Bass Road, Albany 0632
DHB
Waitemata
Phone
(09) 415 7035
Fax
09 415 7129
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Leanne Mortlock
Owner
Arvida Group Limited
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
Photos
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Aria Gardens Sales Brochure Aria Gardens Sales Brochure Aria Gardens Sales Brochure
Description
At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field. We are always looking for ways to improve and we take time to listen and provide personalised care.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
Additional Room CostsSome Rooms
Updated: 27 Feb 2017
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care93
Long term vacancyYes
Short term vacancyNo
All our rooms are modern, some have ensuites, we are situated in the heart of Albany. Flat area with
a tree lined road, we strive to provide excellent care.
Impending vacancyYes
Updated: 29 May 2017
Testimonials

Hi Leanne,

Thanks so much

I always feels so welcome at your facility, love your staff – they are awesome.

Carol Pilcher Gerontology Nurse Practitioner




Thank you to those at Aria Gardens who have gone out of the way for my Mum and Dad was they both moved into your facility this week. We are grateful to the wonderful staff and the Facility Manager, for having a place that Dad and Mum can be in at different levels at the same place. Everyone is so caring, and flexible and they have both settled in so well. Thanks to all involved.

Aria Gardens,
I had come to Aria Gardens as an Interim Care patient, and I would have to say I am "Grateful to God for sending me here" to Aria Gardens.


Dear Aria Gardens Team

On behalf of myself and my family I would just like to pass on some thoughts in regards to my wife Jackie who passed away 4 weeks ago today and the care she received in Aria Gardens.

Jackie had been a patient at Aria Gardens for the last couple of years first starting in the Dementia Wing before being moved into the Hospital due to her decline in health.

While Jackie suffered from Dementia (which was hard enough on its own to deal with) she was also blind which made things even more challenging for your staff to help look after her.

In the last few days of her life the love, care and affection that Jackie received from the staff at Aria Gardens was beyond amazing.

I would once again like to say Thank You for all that you did for Jackie and I know that she would have appreciated everything that you did for her.

Yours Faithfully
Brian Weymouth & Family



Dear Aria Gardens,
I want to thank you for your care of Tony and welcoming him and us to make us feel like family.
You have managed him really well under difficult circumstances and all the while calmly supporting us too. Whenever I needed to talk, or ask questions I was always made to feel there was all the time in the world. I know there wasn't and you all have an extremely difficult job to do, and you all do it with such love and compassion to everyone. I consider myself blessed to have the good fortune to have placed Pop in your care. I have learnt much from the experience.
Mila Butler



Dear Aria Gardens,
I haven't seen dad for a couple of weeks due to work and moving house. He looks amazing, it is a credit to you all. He is always lovely and clean and in nice warm clothes. I cant thank you enough. The wonderful care means I don't have to worry and there is always plenty of staff around. Words cannot describe my appreciation to you all. Thanks so much, Deborah Strickland


To all of the staff at Aria Gardens.
I would love to thank you all for the amazing job you do in looking after my father John. I cannot fault the Rest Home at all, dad is always immaculate from all of the hands on care and attention he receives and truly deserves from his personal cares, I can’t believe how great he always looks, always clean, never smelly, fingernails always done etc. His room is always clean in every way from his draws, bedding etc. and the fact that there is always something on in the way of activities, visitors, entertainment, van rides etc. The three years that dad has been there, I have never once had any concerns, only compliments. I am always phoned if there are any concerns or issues. When I was looking for care for my parents, I thought nowhere was as good as their own home, where I looked after them both for two years myself until I found Aria Gardens, which I am happy to say, even though dads dementia and physical condition has deteriorated, when we pulled in the drive, the lights went on and dad said to me “ah, I’m home”.
When I take him out, dad at times can become quite confused, but the minute I get him back to his environment, he becomes very relaxed and is back as he calls ‘home’ to all of his friends etc. where he feels safe and happy which is very reassuring. Thank you from the bottom of my heart.
Deborah


Hello,

I thought I would write this letter to you now while things were fresh in my mind.

When I had to move my mother into your facility back in September 2013, it was with some trepidation as I really had no idea how my mother would settle in.
I need not have worried......she settled very quickly because of the care and attention that she received from all the staff in the Rest Home. Over the course of the next 8 months she moved into the Secure Dementia Wing and then in February this year she was finally moved to the hospital. The staff in every section of your facility are the most wonderful caring people but especially those who work in the hospital where she spent the last 4 months. Sadly she passed away on Monday but I know that I made the right choice when I arranged for her to be moved to Aria Gardens. Every one of the staff members treated her with kindness, gentleness and compassion and I know she was comfortable and happy while she was there. Your staff really are angels in disguise. I feel that mum had an extended family at Aria Gardens and would like to extend my gratitude to you all.

I have no hesitation in recommending your facility to people I know.

Kind regards
Linda Taylor


To the staff at Aria Gardens.
After the passing of my mother Jean, on the 30th December 2013, my family wish to express their heartfelt thanks to all of the absolutely fantastic staff at Aria Gardens for all of the love and care given to mum in her 9 1/2 year tenure there.
Mum suffered her debilitating stroke at age 31, but with much perseverance and sacrifice, managed to raise her two children largely be herself. Mum eventually spent time in three rest homes in Hamilton, the last of which lead us to bringing her to Auckland due to her appalling care. We were convinced that she would not last a month longer.
The level of care displayed by all staff has been exemplary by the Aria family. Mum had a lifelong affection for birds and dogs and your allowance of mum to have a canary in her room made life a lot brighter for her.
Although a tea totaller most of her life, we did manage to cultivate a fondness for drinking Shandies which on occasion we would sneak into her room.
The staff at Aria Gardens give professional, compassionate care for the old, infirm and some cases forgotten. You are all just wonderful.
We wish you and your families all the very best for the future.
Thank you so much.
Paul, Debbie R & family


This letter is to thank you, and all the staff at Aria Gardens, for the excellent care and attention that my mother, Betty, received during her stay with you.

Unfortunately, due to her declining health, Betty stayed at a number of rest homes and hospitals during the last 18 months. As the only member of her family resident in Auckland I, along with her husband Bob, was responsible for the selection of these facilities. This was my first experience with, and introduction to rest home/private hospital facilities in Auckland. I was very surprised at the difference in the quality of these facilities, varying from very good to very bad. This experience has taught me that if you are considering placing any member of your family into care it is essential to take a VERY good look at the available options and take your time in making your choice.

Of all the facilities I have seen and experienced during my mother’s illness, Aria Gardens stands “head and shoulders” above the rest. The quality of the facilities is far superior and the level of care she received was much better. All of the staff, from the most senior manager to the most junior attendant, showed a genuine concern for her comfort and welfare. Everyone went out of their way to ensure she was as comfortable as possible. Although Betty was not able to express her feelings, I am sure she was more comfortable at Aria than any of her previous homes, she was certainly more relaxed there than previously.

Once again I, and all of Betty’s family, would like to thank you and all the staff at Aria Gardens for the wonderful care you gave her. I would also be very happy to recommend Aria Gardens to anyone seeking rest home or hospital care and would be happy for you to use this letter as a reference for anyone seeking advice on care.


Yours sincerely,

Brian Stiff


Updated: 10 May 2017
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Enrolled Nurse Yes
Physiotherapist Yes
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Chaplain/Spiritual Advisor Yes
Updated: 13 Nov 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes We offer a caring and loving environment for residents requiring end of life or palliative care.
Oxygen Management Yes
Infection Control Yes We have our own Infection Control Officer on site.
Specialised Dementia Care Yes Available in our specialised Dementia Care Unit.
Clinical Manager Yes We have a dedicated Clinical Manager / Registered Nurse for our Hospital Unit.
Other Nursing Specialities Yes We have two Clinical Educators and Care Quality Monitors who work on site to ensure a consistently high standard of care by delivering immediate 'hands on' education to our care staff.
Updated: 9 Nov 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We can offer short term or respite care, subject to availability.
Carer Support Yes We can offer short term or respite care, subject to availability.
Updated: 9 Nov 2016
Features
FeatureStatusDetails
Under 65 yrs with Disability Yes
Other End of Life/Palliative Care Yes
Rooms (Single) Yes
Ensuite Yes
May Bring Own Furniture Yes
Alcohol Permitted Yes Yes, with medical approval and nursing staff knowledge.
Pets In Residence Yes we have 2 cats Neville and Cheryl
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Family Committee Yes Regular family meetings held.
Newsletter Yes
Confused Residents Yes
Lounges/seating areas Yes Beautiful family seating area.
Outings Yes
Smoking Permitted Yes In designated outside smoking areas.
Semi-Secure Yes
Sprinklers Yes
Audit report available Yes
Updated: 27 Feb 2017
Special Features
Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 9 Nov 2016
Interests & Activities
We provide a comprehensive Activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 27 Feb 2017
Additional Information
TopicDetails
Details re Meals All meals home cooked with fresh produce and Dietician approved for the over 65's.
Staffing Details 24 hour nursing and carer support.
Updated: 9 Nov 2016
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 9 Nov 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly church services within the facility.
Christian Yes
Roman Catholic Yes Weekly communiion services held within the facility.
(Other comments) Yes We have a chaplain that visits twice a week and is interdenominational. Our chaplain takes a Christian church service every second Sunday.
Updated: 13 Nov 2016
Distances
LocationDistanceDetails
Public Transport 0.10 km Regular bus service to the city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall
Parks 3.00 km Centrally located near to Kell Park.
Library 3.00 km Library located near Kell Park.
Updated: 9 Nov 2016
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 14 Nov 2016
What's New

The Award Winning Aria Gardens!

Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award,

Community Connections Category.



 


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