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Aria Gardens

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Aria Gardens
Hospital Care
11 Bass Road
Auckland 0632
Postal Address
Same as above
(09) 415 7035
09 415 7129
View Email Address
Visit Website
Find us on Facebook
Carol Andrews - 09 415 7035
Arvida Group - 0800 278 432
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
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Visitors with limitations - please call us first
At Aria Gardens, we provide a friendly, warm, homely environment. We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field. We are always looking for ways to improve and we take time to listen and provide personalised care.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support. We are on the North Shore in the Waitamata District. Based in Albany.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 12 Feb 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 91
Vacancy Yes
Impending vacancy No - We have a few rooms available
Premium Room Charges Yes as at 02 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 2 Jul 2020
To all the Awesome caring and amazing staff, I cant begin to thank you for all the wonderful care I have received while here in Aria Gardens. Your wonderful care given with humor has helped me get through a difficult situation and restore my health to return home. I appreciate also all the amazing care to other patients here, you are all truly wonderful people. Sending big hugs Mrs Rice.

Dear Paul,
On behalf of the family I would like to pass on to to your staff and nurses,our gratitude
for the skilled care and empathy shown to our mother May in her time of need. Thank you.
Yours Sincerely Mr Hunter

Dear Paul
On behalf of the family I would like to pass on to to your staff and nurses,our gratitude
for the skilled care and empathy shown to our mother May in her time of need. Thankyou.
Yours Sincerely
Ray Hunter

To the Hibiscus Suite, A very big thank you to the staff and all those who work with them in Hibiscus, for the gentle, compassionate care you gave our beautiful Mana, during her stay t Aria Gardens. As you know, unfortunately she didn't make it back home to us, as we had hoped, but even on her last day she was asking to be taken "down to the lounge to sit in the sun with the others" (her favorite spot while in your care). Being away from her home was not something we had ever wanted for mum, but when it was something that had to be, we could not have asked for a better placement than what she had with all of you. In gratitude and love.

On behalf of Morris, I am forever grateful for the amazing team that you have at Aria Gardens. They really are fantastic at what they do, both professionally but also compassionately. It is obvious they really do care, and they go out of their way to provide support to the people staying at Aria Gardens, and the families. I really appreciate everything the staff in Kowahi did for my father, along with everyone else in Aria Gardens.

On behalf of the late Stewart Family, I would like to express our appreciation for the way you and your dedicated staff cared for my mum during her stay at Aria Gardens before her recent passing. On our visits, we have been continually impressed by the happy environment at Aria Gardens, particularly amongst the hard-working staff. We found all the staff, without exception, from the "top of the tree" to the nurses and cleaning staff, to be conscientious, friendly and professional in all they did for her. We cannot sing the praises of your nursing staff enough - they do an amazing job, are so caring and show great empathy and respect for their patients. We'd appreciate your passing on to everyone involved in Patricia's care, our deep-felt thanks for all that they did to make her last few months as comfortable as possible, and for the respect and devotion they showed in tending to her needs. Aria Gardens and it's staff can be proud of the very important work they do for the elderly.

Would you please pass on to the Management Team that we are very impressed with the nursing staff that has been working with our mum. There is several staff members that are very kind and gentle towards their patients and they are most genuine, kind and caring nurses we have ever come across. We feel very spoilt to have these nurses to watch over our mother.

To all the staff at Aria Gardens, I wish to extend my sincere thanks for all you have done for my dad, Brian. You are all such wonderful people who provide excellent care. Many thanks Brian's Family.

To Management & Staff of Aria Gardens,
My mum is a resident at Aria Gardens. She has not been with you long but already I am hearing from her how wonderfully kind everyone is to her. I live on the Gold Coast in Australia and together with my NZ extended family we chose Aria Gardens and we are so pleased we did. Thank you for all the effort, kindness and patience you have put into your work. I appreciate the emails and updates and I feel confident that mum is in the best care facility for her needs. With Kindness and Appreciation. Tiffeny.
To the staff,
I'd like to thank you all very much for taking care of mum, for the last 2 years. It was very much appreciated. You were all kind, caring and amazing to both mum and I. I am so grateful to you all. Regards Maureen

February 2018
To Aria Gardens management and staff,
I am writing to say thank you for the wonderful care the staff in Pohutukawa gave my mother, Clare Rugg, for the last 3 years she was with them.
Mum got a whole new lease of life when she moved into Aria Gardens. She just loved it and was so happy. She loved and respected the staff, she loved the company, the bus trips, the quizzes, all of it.
On her move to the Magnolia Ward in the hospital wing in October 1st I was so comforted by the amazing care that was given to my mother. She was always so clean and fresh. With all the staff being so patient and kind. Not only were they so kind to my mum but also to me during my days sitting with her. They were so thoughtful and caring not only to mum's needs but also my own.
I thank you all for making the last few years of my mother's life so happy and comfortable. You have amazing staff.

Kind regards,
Cathie Coutts

February 2018
To the management and staff at Aria Gardens,
We would sincerely like to thank you all for the wonderful care and love you showed Clare in her final years. She loved being there and always sang your praises referring to Aria Gardens as HOME.
We greatly appreciate the dedication and constant care you gave Clare in her final weeks, days and hours - It was a privilege for us to have her at your rest home.

Sincerely Yours,
Robert & Lorayne, Catherine & Graeme and Margaret
Thank you to the family that were so complimentary of AG and the staff. They said they couldn’t be more grateful for such a wonderful place for their father to live and now die. They said the RH and activities staff had come and sat with Dad and tell them stories about what they loved about him. They have been offered meals and tea and coffee (numerous times), blankets and kindness. They said the staff are so genuine in how caring they are…that they talk kindly to Dad all through the cares. They appreciate how he is put in a shirt in the morning and then PJ’s at night…even though he is not conscious.

Our grateful thanks to the staff at Aria Gardens,
Our loved Mother/Mother-in-law/Grandmother spent the last 20 months of her life as a resident at Aria Gardens, until she passed away recently at the age of 93. When it became clear that she required residential care, we naturally looked for the best available. Aria Gardens was recommended to us, and we have not been disappointed. From the first visit, we appreciated the fresh, welcoming environment and the personalized approach to care. Communication with family was excellent, and we were informed and involved in every decision about her well-being and treatment as her mental and physical health deteriorated. The nursing care was exemplary; but beyond the high standard of clinical attention, she was looked after with respect, dignity and affection, by staff who became her friends. We cannot thank Aria Gardens enough for taking such great care of Mum for us. David Allen

Hello there,
Many thanks. Can I place on record how grateful I am to all those lovely people for their genuinely kind, warm and gentle care of my Mother, Margaret Gordon-Campbell. Woody, Farishta and Elena were very kind and genuine and I really appreciated their knowledge and help all along with Mother.
And the caregivers , what a lovely bunch of kind and thoughtful people they are – all the folk at Aria Gardens are so lucky.
I remember when I started to look for a place for Mother when she was coming out of hospital and after discussing places with friends and so on, Aria Gardens Albany was the place of choice for us and when I told the North Shore Hospital Drs and nurses, they all exclaimed what a great choice and they all seemed to hold Aria Gardens in high regard and said I couldn’t have made a better choice. And that showed when Mother was in your care.

So a huge thank you to all – and of course I can’t sign off without mentioning Denise who has been supportive all the way through – she is a marvellous asset to Aria Gardens. A lovely genuine, kind and thoughtful person.


Re: Johanna “Jane” Prosee Died: 27 May 2017 Only in Aria gardens for a day or two prior to her death.
I have just spoken to Mrs Prosee’s daughter Yvonne who said the following - The family are “very grateful” that Mum died in Aria Gardens, the staff were "very supportive and compassionate", the facility was "like being at home" and "we were all able to be with her in a peaceful place".

Well done to the staff who provided fabulous end of life care for Mrs Prosee and supported her family so well.

Thank you to all the staff that looked after Mum. Your kindness and sympathy at this time is more appreciated than any words can express.
Lesley & family

To the lovely staff @ Aria Gardens,
Thank you so much for looking after our dear Granddad/Uncle Pete. He really enjoyed his time here because of the wonderful care and attention you all gave him. Words cannot express our gratitude.
Sincere thanks,
Updated: 23 Apr 2020
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have a wonderful team of Registered Nurses and Nurse Leads. We have 24/7 nurse cover in our facility.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes We are grateful for the wonderful caregivers that care for our patients.
Physiotherapist Yes
Diversional Therapist Yes We have a wonderful, enthusiastic, caring Diversional Therapist who is the Team Leader of our Activities Team.
Activities Co-ordinator Yes Aria Gardens employs a team of Activities Co-ordinators to work with our Residents to keep them active and stimulated with Quiz, Bingo, outings, music and recently hatching baby chickens.
Hairdresser Yes Our Hairdresser is fully qualified and works three days a week.
Podiatrist Yes We have a Podiatrist that comes to our facility every couple of months.
Dietitian Yes
Kaumatua No We have access to a Kaumatua through the Kaumatua Support Services
Chaplain/Spiritual Advisor Yes
Updated: 21 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
End of Life/Palliative Care Yes We offer a caring and loving environment for residents requiring end of life or palliative care.
Infection Control Yes We have our own Infection Control Officer on site.
Clinical Management Yes We have a dedicated Clinical Manager / Registered Nurse for our Hospital Unit.
Other Specialties Yes We have two Clinical Educators and Care Quality Monitors who work on site to ensure a consistently high standard of care by delivering immediate 'hands on' education to our care staff.
Updated: 12 Feb 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We can offer short term or respite care, subject to availability.
Carer Support Yes We can offer short term or respite care, subject to availability.
Updated: 12 Feb 2018
May Bring Own Furniture Yes
Single Rooms Yes
Connecting Rooms Yes
Ensuite Yes
Alcohol Permitted Yes Yes, with medical approval and nursing staff knowledge.
Pets In Residence Yes we have 1 cat Neville
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Wifi Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Beautiful family seating area.
Provide End of Life/Palliative Care Yes
Outings Yes
Family Committee Yes Regular family meetings held.
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes In designated outside smoking areas.
Semi-Secure Yes
Updated: 24 Jan 2019
Special Features
Special Features
Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
We are pleased to announce that Aria Gardens is the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support.

Aria Gardens is a proud fundraiser and supporter of Plunket.
Updated: 12 Feb 2018
Interests & Activities
Interests & Activities
We provide a comprehensive activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 12 Feb 2018
Additional Information
Additional Information
Details about Meals All meals home cooked with fresh produce and Dietitian approved for the over 65's. We have introduced choices. Our residents have a menu to choose from. The feedback we are getting is very positive.
Staffing Qualifications and Details 24 hour nursing and carer support.
Updated: 21 Jun 2018
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 12 Feb 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly church services within the facility.
Baptist No Chuch services every 2nd Sunday of the month
Christian Yes
Roman Catholic Yes Weekly communiion services held within the facility.
(Other comments) Yes We have a chaplain that visits twice a week and is interdenominational. Our chaplain takes a Christian church service every second Sunday.
Updated: 21 Jun 2018
Public Transport 0.10 km Regular bus service to the city and Albany from Albany Highway.
Shops 1.00 km Dairy, bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall
Parks 3.00 km Centrally located near to Kell Park.
Library 3.00 km Library located near Kell Park.
Updated: 12 Feb 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes
CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 12 Feb 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.