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Ultimate Care Kensington Court - Hospital

At a glance
Care Suite Vacancy
Ultimate Care Kensington Court
Kensington Court
18 McMahon Street
Nelson 7011
Postal Address
Same as above
Nelson Marlborough
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Angela Pidgeon - 03 547 9444 ext 390 / 027 292 5849
Ultimate Care Group
National Villages Manager
Sharalon Sutherland - 021 717 457
Other services
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Ultimate Care Kensington Court Brochure Ultimate Care Kensington Court Brochure Ultimate Care Kensington Court Brochure

Contact us today to see what a positive move to Ultimate Care Kensington Court can make to your life. 

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Ultimate Care Kensington Court is well-established in the Nelson community, providing supportive and excellent care for over 20 years. Our residents receive personalised care plans and we encourage families to participate in planning the care of their loved one and are kept up to date with any changes in care being provided.

Residents are provided with nutritious home cooking and can get involved in our extensive activities programme which is tailored to meet our residents’ needs and a homely caring environment.

Our dedicated team of nurses and caregivers offer an unparalleled quality of personalised care backed by industry-leading qualifications and training.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 3 Dec 2020

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 20
Vacancy Yes
0 hospital bed available
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Yes from $20.00/day up to $35.00/day as at 24 Apr 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No

Updated: 13 Jun 2024

Care Suite Bed and Vacancy Details
Care Suite Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 31
Care Suite Vacancy No
0 care suites available
Care Suite Impending vacancy No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)

Updated: 13 Jun 2024

"Our family is very grateful for the care and love shown to our mum".

"As a resident I feel very comfortable and safe".

"Very friendly staff, they are all lovely".

Updated: 18 Mar 2021

Type Hours Per Week Status Details
Registered Nurse 168hrs Yes We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7.
Healthcare Assistants/Caregivers Yes We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist Yes We can provide Physiotherapy services to our residents as needed. We work in with local physiotherapists and those from Nelson Marlborough District Health Board.
Occupational Therapist Yes We can arrange for Occupational Therapy services should you require them. Access via Nelson Marlborough District Health Board.
Social Worker (on site) Negotiable We can arrange for a Social Worker to be present should you require it. Access via Nelson Marlborough District Health Board.
Diversional Therapist Yes Full time activities programme runs at Kensington Court. The activities programme are run between the hospital and rest home. Our activities programme is designed to meet the needs of all our residents.
Activities Co-ordinator Yes We have a developing an extensive programme to cover hospital, rest home and village. We have three full time DT's that work with our rest home and hospital residents.
Hairdresser Yes We have a great hairdressers salon in the facility. This means you can have a bit of a hair do without going too far.
Podiatrist Yes Our podiatrist will visit regularly at least once every six weeks.
Dietitian Yes We currently have all of our menu's approved by a registered dietitian and nutritionist. If required we can also make independent referrals to a dietitian for independent advice.
Accredited Visitors Yes We use Red Cross accredited visitors service and we currently have three visitors who come and visit residents.
Kaumatua Yes We can source availability of appropriate local Kaumatua or Iwi provider services which can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor Yes We can access a Chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel Yes We have a team of experts at our National Support Office that consists of clinical support, financial support and property support.

Updated: 4 Dec 2020

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We can provide if prescribed by a doctor, and oxygen management.
Gastronomy/Nasogastric Management Yes Our staff are suitably trained to manage any gastric/nasogastric requirements.
End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care Yes We have highly trained clinical nurses lead by our clinical coach who can provide the best care for any wounds requiring treatment.
Diabetic Care Yes All of our registered nurses are skilled to assist with the management of diabetes. We are able to support you with your diabetic needs.
Continence Advice Yes Our registered nurses have been trained to assess for continence requirements and work closely with our suppliers to ensure any continence products you require are of the highest quality.
Stomal Therapy Yes We do not have a stomal therapist on staff, but if required we would refer to the DHB stomal services for advice.
Stroke Rehabilitation Yes Access can be made through the Stroke Foundation. Can also consult with speech language therapy, Physiotherapy etc through the local DHB
Infection Control Yes We have an infection control programme for our organisation that has been endorsed by the Medical Officer of Health for Canterbury.
Surgical Followup Yes If your coming to stay with us post-surgery we can following an assessment of your needs provide the recovery needs you to require.
Psychiatric Care Yes Access can be made through the DHB upon request.
Community Health Yes Good working relationships with local General Practitioners.
Clinical Management Yes We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents.

Updated: 4 Dec 2020

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support Yes We offer Carers support for all levels of care. Please contact us to discuss your needs.
Subsidised Yes Yes, we provided subsidised services should you meet the requirements.
Private Paying Yes Yes, we provide private paying services should you not meet the subsidy requirements.
Booking can be made in advance Yes Bookings can be made in advance, please contact us discuss your needs and availabilities.

Updated: 4 Dec 2020

Feature Status Details
May Bring Own Furniture Yes You are welcome to bring your own furniture, personal articles, etc. We like you to feel as much at home as possible. (subject to space and safety constraints).
Single Rooms Yes We have well maintained single rooms. Please contact us for more information and availabilities.
Shared Rooms Yes We have two rooms that are perfect for a couple.
Rooms suitable for a couple Yes
Connecting Rooms Yes
Ensuite Yes All hospital rooms have ensuites.
Alcohol Permitted Yes Residents are able to have own alcohol within reason.
Pets In Residence Yes We have birds in the hospital lounge. Currently, we have five budgies and two resident cats. We also have a friendly wee dog that lives in a studio.
Negotiate To Bring Own Pet Yes Pets allowed with negotiation with the manager.
Phone Access In Own Room Yes Five residents' phones are strategically placed around the home. Otherwise you will need a modem for a phone line.
Wifi Yes Free wi-fi available to our residents and visiting families.
Resident can adjust heating in own room Yes All hospital rooms have own temperature control.
Cater for under 65 yrs with Disability Yes As an organisation our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas Yes We have areas around the facility for residents and family to sit. Our lounge is large and accommodating with a small quiet lounge available in the hospital for use by families and residents.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care No As per the availability of rooms permit. Please contact us to see what we can do for you.
Provide End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. it is our goal to provide all of this at the end stage of life.
Outings Yes Our outings are very popular, we visit all the usual places of interest as well as visits to friends & family for afternoon tea. We visit groups in the local community & enjoy picnics in summer. We enjoy accessing local business too ie Crusoes, McCashins.
Whānau Room Yes We do have a quiet lounge which is used for families to have some privacy.
Māori Kaupapa Yes
Residents Committee Yes Currently we do not have a residents committee but should a need be identified and resident request it we would support this to happen. We do have regular residents meetings.
Family Committee Yes Minuted by Diversional Therapist and an external chairperson is obtained when able.
Newsletter Yes Our Newsletter is distributed three monthly. Residents are invited to submit items of interest.
Policy for management of challenging behaviour Yes Available to be viewed on request
Confused Residents Yes Our organisation prides itself on providing all policies required to meet the Health and Disability standards. We have a policy for managing challenging behaviour.
Smoking Permitted Yes The Ultimate Care Group is a smoke-free facility. Smoking is permitted outside in a designated area.
Semi-Secure Yes We have alarmed doors that are activated at dusk.

Updated: 27 Oct 2023

Special Features
Special Features
Beautiful Gardens

Ground floor rooms with partial or full ensuites

Registered Nurse on site 24/7

Open-ended visiting hours

activities programme

Hairdresser, Podiatrist and Physiotherapist

Dietician- approved meals and catering for special diets

We are close to Supermarkets, Medical centre, Church, Shopping centre, Library & Bowling club

Updated: 4 Dec 2020

Interests & Activities
Interests & Activities
Big print books, BBQ, Activity programme, Art, Bowls, Canine friends, Cards, Chapel, Craft, Digital camera, Electric beds, Entertainers, Exercises, Garden, Games, Happy Hour, Housie, Jigsaw, Library, Newspaper reading, Outings, Pianist, Quizzes, Reading, Sing-a-longs, Sky TV, Videos, Trips over for coffee at McCashins, outings for lunch at Crusoes.

Updated: 4 Dec 2020

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education. All our staff are committed to providing the best quality of care and maintaining our philosophy of 'We Promise to Care"
Details about meals All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Associated Complexes Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.

Updated: 4 Dec 2020

Languages Spoken
Languages Spoken
Language Status Details
English Yes
Interpreter Yes We have access to interpreter services should you require them
Other Information Yes We can arrange a translator service should you require them.

Updated: 4 Dec 2020

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Jehovah Witness Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Everyone is respected for their own beliefs and we attempt to accommodate all and everyone to the best of our ability. Other Faiths can be sourced by the Facility to see if there's a local representation.

Updated: 4 Dec 2020

Location Distance Details
Public Transport 0.10 Km Bus stop on Main Road Stoke opposite Kensington Court village.
Shops 1.00 Km Stoke Shops are just down the road at the corner of Songer Street and Main Rd Stoke.
Mall 5.00 Km Richmond Mall is the closet mall to Kensington Court. It is open 7 days.
Parks 1.20 Km Isel Park is just down opposite the fire station on Main Road Stoke. You can enter off Main Road Stoke
Library 1.20 Km Down at Stoke Shops is the public library.

Updated: 4 Dec 2020

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes We have a qualified Diversional Therapist
Aged Care Association New Zealand (ACA) Yes We are members of the New Zealand Aged Care Association
Registered Retirement Village? Yes We are registered under the Retirement Villages Act
Retirement Village Accreditation (Expiry date) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We place a huge emphasis on Education and regularly run programmes and study days throughout the year.
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 4 Dec 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.