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The Willows Home & Hospital

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At a glance
The Willows Home & Hospital
16 Princes St
Auckland 1062
Postal Address
Same as above
View Phone Number
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View Email Address
Diana Harding - (09) 270 3516
Diana Harding - (09) 270 3516
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
The Willows Home & Hospital have a very special task, that of providing a home away from home for people who are unable to look after themselves.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 2 Oct 2018
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 18
Vacancy Yes
Our residents are cared for by experienced and caring staff 24/7. Registered nurses available 24/7. Let us care for your loved ones when you are no longer able.
Impending vacancy Yes - Single rooms with ensuite, Bar
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $6.67/day as at 08 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 24 May 2024
Type Hours Per Week Status Details
Registered Nurse Yes 24 hours a day, 7 days a week.
Enrolled Nurse Yes
Physiotherapist 0.00 Yes This service is available, arranged through the doctor or manager.
Hairdresser Yes Visiting
Podiatrist Yes Visits every 6 weeks.
Dietitian Yes On request or when required.
Chaplain/Spiritual Advisor Yes On Request.
Updated: 2 Oct 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Bariatric (Care of the very overweight) Yes Specialised in Bariatric Care with specific equipment available onsite
End of Life/Palliative Care Yes Supported by Community Hospice Nurses.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Tracheotomy Care Yes On Request.
Spinal Injuries Care Yes We have residents with spinal injuries and work closely with the spinal unit.
Infection Control Yes
Psychiatric Care Yes On Request.
Clinical Management Yes Our Nurse Manager has several years of experience and the Owner with 35 years + experience.
Updated: 2 Oct 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome respite clients. We currently have 2 vacancies for respite clients
Carer Support Yes We currently have 2 vacancies for Carer Support and short stay.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 2 Oct 2018
Feature Status Details
May Bring Own Furniture Yes Our residents are encouraged to bring things that make them feel at home, within reason.
Single Rooms Yes
Ensuite Yes Most of our single rooms have shared ensuites, some with showers.
Alcohol Permitted Yes
Pets In Residence Yes At present we have 3 cats.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes On Request
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes Several modern and sunny lounges and dining rooms have comfortable quality furnishings.
Primary Health Funded Short Term Care Yes
Day Programme for day stay clients Yes
Outings Yes
Residents Committee Yes All residents are encouraged to have personal input.
Policy for management of challenging behaviour Yes Policy in place and staff are trained to deal with these issues.
Confused Residents Yes Initial assessment required.
Smokers Room Yes
Smoking Permitted Yes In Allocated Areas.
Semi-Secure Yes
Updated: 2 Oct 2018
Special Features
Special Features
The Willows is easily accessible to family and friends with a bus route close by and an easy walk to the Otahuhu shopping centre, churches and various senior citizens clubs.

Our Philosophy
We care for residents in a homely environment, with respect and friendliness and with the aim of maintaining or restoring maximum independence in their functions of daily living and delivering quality, holistic care incorporating a strong sense of empathy, dignity and regard to individual rights, need and wishes, regardless of culture, race or creed.

We are committed to providing quality care and service within an encouraging and cheerful environment, with an emphasis on maintaining a strong sense of dignity and independence of residents with varying physical or intellectual challenges. We believe that all care and service must be delivered with compassion, professionalism and empathy. We encourage a high level of wellness by maintaing a caring and stimulating environment.

Updated: 2 Oct 2018
Additional Information
Additional Information
Topic Details
Staffing qualifications and details The company employs between 27 full-time and part-time staff, some of which are registered nurses, enrolled nurses and nurse aids with or without RCA qualifications. Staff are given ongoing, in-house education. Nurses have been chosen not only for their professionalism and clinical expertise, but also their approach to the residents. They have been selected and trained with patience, understanding and care a priority. Staff are introduced to the incoming residents on admission.
Details about meals Each day we try our best to provide an interesting and varied menu. If there is something special that our residents would prefer or their diet requires we will do our utmost to provide it for them.
Updated: 2 Oct 2018
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Interpreter Yes Available on request.
Khmer (Cambodian) Yes
Samoan Yes
Updated: 2 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes Residents are encouraged to continue any religious beliefs as they had, before they moved to The Willows Home & Hospital.
Updated: 2 Oct 2018
Location Distance Details
Public Transport 0.24 Km A six minute walk to the Otahuhu Transport Centre.
Shops 0.68 Km A 10 minute walk to the Otahuhu Shopping Centre on Great South Road and a 3 minute walk to Atkinson Avenue shops.
Mall 2.00 Km Sylvia Park - Stagecoach buses (Route 717) leave Atkinson Avenue every half hour on weekdays and every hour on weekends (Fare is approximately $3.20 return)
Parks 0.80 Km A fourteen minute walk to Murphy Park and a twelve minute walk to McManus Pakr and Mt. Richmond Domain.
Library 0.77 Km A twelve minute walk to the Otahuhu Public Library on High Street.
Updated: 2 Oct 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.