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Rowena Jackson

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At a glance
Rowena Jackson
40 O'Byrne St North
Invercargill 9810
Postal Address
40 O'Byrne Street
Invercargill 9810
Southern (Southland)
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Steve Wakeman - (03) 215 9988
Ryman Healthcare
Clinical Manager:
Sue O'Brien
Other services
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Winner: 2022 Trusted Brand Aged Care & Retirement Villages

Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Rowena Jackson Retirement Village, we’re dedicated to caring for you now and into your future.

As well as independent living and assisted living in serviced apartments, we also provide resthome, hospital and specialist dementia care. Providing the full range of living and care options is just one of Ryman’s points of difference.

We’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award seven times. And we’ve been awarded the gold medal six times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health. Rowena Jackson is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.

In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.

Private rooms are warm and spacious, and the majority of our hospital rooms include a private ensuite. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.

We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Amenities include a hair and beauty salon, café and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, serviced apartments and village centre.

What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre is one of the most important decisions you will make. At Rowena Jackson, our dedication to care begins even before you or your loved one has moved in.

The Lifestyle at Rowena Jackson Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.

Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.

You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 17 Mar 2022
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 63
Vacancy Yes
Rowena Jackson Retirement Village offers the finest in retirement living in Southland. With independent living, assisted-living apartments and a resthome and hospital with a special care unit the village offers a full range of lifestyle options. For more information please phone our village manager on 215 9988.
Impending vacancy No
Premium Room Charges Some Rooms as at 09 May 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 27 Jun 2022
Type Hours Per Week Status Details
Registered Nurse Yes We have a dedicated team of Registered Nurses who are passionate about working in Aged care.
Nurse Practitioner Negotiable We have a good working relationship with the Nurse Practitioner from SDHB.
Enrolled Nurse Yes We have a dedicated team of Enrolled Nurses who are passionate about working in Aged care.
Healthcare Assistants/Caregivers Yes At Rowena Jackson we provide primary caregiving, which is provided to residents by a dedicated and passionate team of Care Assistants.
Physiotherapist 0.00 Yes Windsor street physiotherapy have a dedicated physio who visit four mornings per week, to work alongside the physio aide.
Social Worker (on site) 0.00 Negotiable The local Hospital social workers are very happy to visit at our recommendation
Diversional Therapist Yes We have a trained diversional therapist on staff.
Activities Co-ordinator Yes We have activites staff in all areas, which include the care facility and independant living.
Hairdresser Yes We have our own Hair salon on site. There are two Hairdressers who work Monday to Friday.
Podiatrist Yes Rowena Jackson has a dedicated podiatrist who visits weekly.
Dietitian Yes We have a dietitian who visits once a month to see resdients referred by the Registered Nurse(s).
Accredited Visitors Negotiable
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes We have all denominations visit Rowena Jackson and weekly church services on a Thursday
Updated: 17 Mar 2022
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes Should a resident require this level of treatment our staff are trained in this type of intervention.
End of Life/Palliative Care Yes Our Registered and Enrolled Nurses are skilled and passionate about providing the very best in Palliative care. We have a excellent working relationship with Hospice.
Wound Care Yes Our Registered and Enrolled Nurses are skilled and passionate about providing the very best in wound care. We have an excellent working relationship with the Wound Nurse Specialist at SDHB.
Diabetic Care Yes At Rowena Jackson the registered/enrolled nurses are trained to manage diabetes, our kitchen is able to cater for residents dietary needs.
Continence Advice Yes At Rowena Jackson, we have a dedicated continence resource nurse, to assist our nursing/caregiving staff with meeting the needs of our residents.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes At Rowena Jackson we have a dedicated Infection control nurse who oversees the education and practices of all of the staff. Infection control audits are carried out bi yearly.
Clinical Management Yes Sue O'Brien has a great wealth of knowledge and experience, having worked in aged care and here at Rowena Jackson for over 15 years.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 17 Mar 2022
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Contact Steve Wakeman or Sue O'Brien to enquire about respite stay.
Carer Support Yes Contact Steve Wakeman or Sue O'Brien to enquire about carer support or short stay.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 17 Mar 2022
Feature Status Details
May Bring Own Furniture Yes Every room is fully firnished, however should you wish to bring extra furniture for your bedroom please discuss this with Nicola or Sue
Single Rooms Yes All our rooms are single with ensuite. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and low boy as well as a wardrobe. There is a call bell beside the bed and ensuite
Rooms suitable for a couple Yes We have a number of large rooms that could be used to accommodate a couple. Simply check with Trudy to ascertain the availability of these rooms.
Ensuite Yes Yes every bedroom has its own ensuite with toilet, and handbasin or some rooms have shared ensuites including a shower.
Alcohol Permitted Yes We have Happy Hour every week.
Pets In Residence No We are happy for your pet to visit you at Rowena Jackson.
Negotiate To Bring Own Pet Yes Please contact Nicola Keast to discuss.
Phone Access In Own Room Yes Our rooms have phone jacks, and we are happy for residents to have a phone in their room.
Wifi Yes Free Wi-Fi is available to all residents in the care facility. Wi-Fi is also available to the relatives/friends visiting residents, please speak with the nursing staff to obtain the Wi-Fi password.
Resident can adjust heating in own room No We have under floor heating throughout our care facility.
Cater for under 65 yrs with Disability Yes Please feel welcome to contact Nicola Keast, Village Manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents as well as a second lounge that is smaller and more intimate for residents looking for a quieter area to relax in.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes Casual day care available on request. Please contact Nicola Keast to enquire.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Whanau Room Yes We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.
Maori Kaupapa Yes Please discuss this with Nicola Keast
Residents Committee No We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee No We hold relatives meetings twice a year. Those listed as first NOK are invited to attend six monthly Multi disciplariry meetings. Any concerns family are asked to speak with the nurse working on site at time of concern raised.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Rowena Jackson have policy's and procedures in place to manage challenging situations.
Confused Residents Yes Nursing staff are trained in assessing delirium, managing behaviours/concerns associated with acute confusion.
Rural Setting No The views from this facility are beautiful with delightful gardens that are full of colour and interest.
Semi-Secure Yes Security checks are carried out by all staff during their working day/night. The outside doors and windows are locked at night to ensure the security of the residents. An outside security firm carry out security checks of the grounds at night.
Updated: 17 Mar 2022
Special Features
Special Features
Surrounded by beautifully established gardens with all care packages available from independent living in modern well designed Town Houses to serviced apartments through to Rest home and Hospital care all with single rooms and ensuites and a small friendly secure wing. This is the ultimate in retirement living.
Updated: 17 Mar 2022
Interests & Activities
Interests & Activities
We have a full range of activities available within and around the village with dedicated activities coordinators on staff. If you wish to know more please enquire. We look forward to hearing from you.
Updated: 17 Mar 2022
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not The fee covers most of the care. Some medications are on charged if not subsidised by Pharmac. Some Doctor fees are on charged. If you are unsure please ask
Staffing qualifications and details Village Manager - Steve Wakeman, Clinical Manager - Sue O'Brien, Clinical Coordinators- Martin Greenfield, Anna-Lee Fitzgerald & Sheena Taki, Dedicated and passionate Registered/Enrolled Nurses, and Care staff.
Details about meals Breakfast in bed is available every morning. Dinner is served at 12 midday. The evening meal is served at 5pm . A selection of delicious home cooked muffins and sandwiches as well as slices and cakes are served at morning and afternoon teas as well as supper. The menu is designed by a qualified dietitcian and caters for specialist diets of all types.
Associated Complexes Rowena Jackson has an attached Hospital and Secure wing. There are also available Town houses and Serviced apartments for more independent living. We are also a part of the Rymans Healthcare Group. Ryman Healthcare is one of New Zealand’s leading providers of Retirement Village Living for New Zealanders over the age of 65. The company has built an unprecedented reputation building exceptional Retirement Villages, employing professional and caring staff and as a result, are six-time winners of the Australasian Aged Care Awards for “Best Retirement Village in New Zealand”.
Updated: 17 Mar 2022
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Other Information Yes There is a multi cultural dedicated team of staff employed at Rowena Jackson. If there is a language difficulty please ask and we will aim to assist.
Updated: 17 Mar 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Buddhist Yes
Christian Yes
Denominations/Faiths represented Yes
Hindu Yes
Inter denominational Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We respect all denominations and provide services throughout the year of various faiths. Please ask.
Updated: 17 Mar 2022
Location Distance Details
Public Transport 0.00 Km At entrance to village is the local bus stop. This is situated on the main North Road
Shops 0.50 Km Waikiwi shops. The Woolworths supermarket is situated here
Mall 2.00 Km Windsor Village. There is a lovely selection of boutique type clothing shops and cafes here. The rest home doe take residents here for shopping and food for some outings
Parks 1.00 Km Donovan Park. Queens Park 2km.
Library 3.00 Km Central City. Rowena Jackson does have its own library. The public library also supplies books to the village on a monthly basis for lending
Updated: 17 Mar 2022
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Ryman Healthcare Accreditation
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 17 Mar 2022

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.