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Ross Home (a Presbyterian Support Otago Enliven home)

At a glance
Vacancy
No
Name
Ross Home (a Presbyterian Support Otago Enliven home)
Category
Hospital
Address
360 North Road
North East Valley
Dunedin 9010
Postal Address
Same as above
Region
Southern (Otago)
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Regan Gilchrist - 03 473 0029
Owner
Presbyterian Support Otago - 03 477 7115
Other services
Photos
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Visitors as usual (but not if you're unwell or recently returned from overseas)
A change of address, not of lifestyle, is how we like to describe a person’s move into a Presbyterian Support Otago home or hospital.

Residents continue to have personal choices – when to get up in the morning, go on outings, be involved in activities…daily life is determined by individual needs and preferences.

Like all our facilities, Ross Home & Hospital has a Presbyterian foundation and welcomes people of all backgrounds and cultures.

Ross Home is in Dunedin's North East Valley. It is renown for its quality care, stunning gardens and courtyards, and the popular cafe where residents, family, friends and community members can while away an hour in comfort.

Offering a wide range of services, Ross rest home and hospital rooms are always in demand, and has a long, proud tradition of providing quality services.

The staff does all it can to help residents and families experience a good transition to living at Ross, and welcomes family input into creating the right ‘personal feel’ for their loved one.

Ross also offers:

Hospital care
Demential care
Psychogeriatric Hospital care
Independent living - rental

Enliven - Vaccination Policy
In line with Government requirements and PSO’s commitment to health and safety, all Enliven staff and volunteers are fully vaccinated. We would prefer that all residents are vaccinated, and we can facilitate this for those who are not yet vaccinated.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 28 Nov 2014

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 79
Vacancy No
4
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $23.10/day up to $26.25/day as at 06 Dec 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 13 Dec 2024

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes Ross Home has Registered Nurse coverage 24 hours a day, seven days a week. The Manager is a RN and holds a current annual Practising Certificate
Enrolled Nurse Yes
Physiotherapist Yes
Activities Co-ordinator Yes
Hairdresser Yes
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes Ross can access Accredited Aged Concern volunteer visitors, however, Ross has it's own experienced volunteer team to assist where and when needed
Chaplain/Spiritual Advisor Yes Ross has its own Chaplain but also welcomes visiting Chaplains from the community

Updated: 15 Jul 2010

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes Presbyterian Support Otago is moving towards the implementation of the Liverpool Care Pathway of palliative care, which is recognised as clinical best-practise in terms of end of life care.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
ACC Rehabilitation Yes
Infection Control Yes
Clinical Management Yes Unit Nurse Manager

Updated: 27 Sep 2021

Features
Features
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes Adjoining rooms with shared ensuite
Ensuite Yes Shared ensuites
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes By arrangement
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outdoor area available for smokers
Semi-Secure Yes Locked at night

Updated: 15 Jul 2010

Special Features
Special Features
Ross Home is an integral part of Dunedin's North East Valley and a highly sought-after home for older people seeking residential care.

The exceedingly high standard of meals is always commented on by residents and visitors alike, and Ross Cafe, just inside the main doors to the attractive premises, is a popular place to catch up with family and friends.

All Presbyterian Support Otago residences have a policy of valuing the lives of older people, and this is reflected in the many services and facilities offered.

Staffing levels in our hospitals are at the higher end for the sector, and a large percentage of caregivers have formal industry qualifications. A high level of physiotherapy input is also put in place, with a focus on maintaining or improving current mobility.

Ross Home is purpose-built and maintained to a high level, and residents have plenty of room in which to enjoy the wide range of activities continually available to them.

Updated: 15 Jul 2010

Interests & Activities
Interests & Activities
Maintaining regular sporting and community activity our individual residents had before moving to Ross, is encouraged. We believe residents should maintain the connection they had with their family, friends and community, and will do all we can to ensure those connections are kept.

In-house, we have an extensive activities programme that includes exercise, quiz sessions, newspaper readings, guest speakers and entertainers, and Happy Hour is a very popular event.

There is great emphasis on outings, undertaken in comfortable vans, with events ranging from concerts to garden visits.

Some residents prefer to undertake hobbies and interests privately, or on a one-to-one basis, and we are happy to accommodate them.

Updated: 15 Jul 2010

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Details are discussed at initial meetings
Staffing qualifications and details All Presbyterian Support Otago homes have multi-disciplinary teams with staff focused on providing respectful, quality care to residents.
Details about meals All reasonable steps are taken to ensure residents have their food preferences respected. A dietician oversees the nutritional value of every meal and our highly experienced cooks create attractive meals from in-house commercial kitchens.
Associated Complexes Elmslie House Home & Hospital, Holmdene Home & Hospital, Iona Home & Hospital, Ranui Home & Hospital, St Andrews Home & Hospital, Taieri Court Rest Home,Wanaka Retirement Village and Enliven Otago (Presbyterian Support) - Help for Those at Home

Updated: 5 Aug 2010

Languages Spoken
Languages Spoken
Language Status Details
Other Information Yes English is spoken at all Presbyterian Support homes and hospitals. In some cases staff are able to converse in other languages.

Updated: 15 Jul 2010

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes Presbyterian Support Otago homes and hospitals are non-denominational. Church services are held by visiting Chaplains and residents are encouraged to continue their religious affilliations out in the community.

Updated: 15 Jul 2010

Distances
Distances
Location Distance Details
Public Transport 0.00 Km Buses pass the front door of Ross on a regular basis, and taxis can be arranged.
Shops 2.00 Km The North East Valley shopping centre is about 2km away but there are several dairies inbetween.
Mall 0.00 Km Collected and delivered on the premises
Parks Nearby
Library Nearby

Updated: 15 Jul 2010

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Home and Community Health Association Yes
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Home and Community Health Association Aged Care Association New Zealand (ACA)

Updated: 20 Apr 2017


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.