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Radius St Helenas - Palliative Care Wing

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Radius St Helenas
392 Barbadoes Street
Christchurch Central
Christchurch 8013
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Ana Bastias - 03 365 6700
Radius Care Limited - 03 365 6700
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Radius St Helenas is centrally located in the Christchurch City area right on the edge of the CBD and is close to the main Christchurch arterial routes.

The entire St Helenas facility is easily accessible, parking on site, accessible parking available. All of the rooms having their own full ensuites attached for the privacy and independence of our residents. St Helenas is undergoing a room refurbishment stage and currently have fully refurbished rooms available for your inspection.

At Radius St Helenas we pride ourselves on our excellence of care and we are dedicated to maintain the wellbeing and independence of our residents. We encourage residents to bring their favourite possessions to help personalise their room, so they remain as much as possible with familiar surroundings. All of our rooms are a good size and have full ensuites attached.

Family and friends are always welcome to visit at any time and we encourage them to participate in our activities programme.
For residents' comfort and relaxation there are two privates centrally situated courtyards with gardens and a BBQ area. Around the facility we have beautiful colorful flowers for them to admire as they walk on the pathway surrounding the facility.

All our staff receive ongoing education in elder care. We have 24/7 Nurses coverage, and our experienced team of Caregivers are professional and compassionate.

We currently have rooms available for either Rest Home or Hospital Care.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 28 Dec 2017
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 29
Vacancy Yes
Please contact Ana Bastias (Facility Manager), Ramneek Sohal (Clinical Nurse Manager) or Lillie Makinson (Receptionist/Administrator) if you would like to view our facility.
Impending vacancy Yes
Short stay considered Yes
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 1 Mar 2024
Dear Mr Cree,

Recently our mother passed away at one of your facilities, St Helena's, in Christchurch. We feel it is important that we share some of our experiences of that time with you.

For some years Mum had suffered from dementia and had been in a secure rest home. As her dementia increased so did her aggression and unrest and eventually she needed a higher level of care. Unfortunately at that time such placements were hard to come by in Christchurch and we had no choice in the facility she was sent to.

From the outset we were very unhappy with her care and almost immediately her physical health took a downturn. We sought a new placement for her and were waiting for St Winifred's to open their new wing when she became very unwell. We knew Mum had reached her final days but we still felt that she was not getting the care she deserved and that we wanted for her.

We sought help from the manager at St Helena's and she was able to assist us in facilitating an urgent reassessment of Mum and her admission to St Helena's.

Mum was in pain and we were very stressed when she was admitted to St Helena's. Within a few short hours her pain and stress had been much relieved. The following day we all enjoyed some quality time with Mum who for a brief time was alert and lucid.

During the next few days and nights Mum and indeed our whole family received outstanding care and attention. It was impressive to watch the quite professional, but loving way our mother was cared for at all times.

We were greeted with good humour and smiles at any time of the day or night. There was always a ready offer of food or cups of tea or coffee and we were never made to feel we were in the way.

Most of all we were able to enjoy the priceless gift of a quiet few days with Mum and know she was no longer in pain. We are all so grateful for the incomparable care offered to us at this time. In the circumstances Thank You seems so inadequate.

In the last few years we have experienced the good, the bad and the ugly of aged care. The team at St Helena's offer the exceptional.

Please convey our heartfelt gratitude to them.

Yours sincerely
Updated: 19 Oct 2023
Type Hours Per Week Status Details
Registered Nurse Yes Our experienced registered nurses are on duty 24 hours every day.
Enrolled Nurse Yes We have Enrolled Nurse support four days per week
Healthcare Assistants/Caregivers Yes Our team of experienced health care assistants pride themselves on providing a high quality of care to our residents. All our staff receive ongoing education in elder care.
Physiotherapist Yes Our physiotherapist, Marcia, visits our facility every Wednesday morning.
Occupational Therapist Yes Referral to Canterbury District Health Board occupational therapist can be arranged if required.
Social Worker (on site) No We work closely with Canterbury District Health Board social workers.
Activities Co-ordinator Yes Our activities co-ordinator, Maxine, works Monday to Friday from 9.00am to 4.00pm. A variety of activities are available, including exercises every day, bingo, bowls, happy hour with entertainers every Tuesday afternoon, shopping trips and van outings.
Hairdresser Yes Our hairdresser, Kelly, visits fortnightly on a Monday morning.
Podiatrist Yes Our registered podiatrist, Andrew, visits once a month.
Dietitian Yes We have a consultant dietitian who visits monthly or earlier if required.
Kaumatua Yes We have Kaumatua available as required for residents who would like to use their services.
Chaplain/Spiritual Advisor Yes We have regular church services and communion conducted by local churches and can contact any chaplain or spiritual advisor of your choice.
Other Personnel Yes We have excellent Doctors available to us, though you are most welcome to keep your own Doctor. We utilise other available advisory services as and when required.
Updated: 27 Feb 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Our registered nursing staff are experienced with oxygen management such as oxygen concentrators and nebulisers.
Gastronomy/Nasogastric Management Yes
Bariatric (Care of the very overweight) Yes
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes This service is for those of any age
IV Antibiotic Capability Yes Our registered nursing staff are very experienced with IV Antibiotic Capability, and we work close with referrals to our team at Nurse Maude as required.
Wound Care Yes Our registered nursing staff are very experienced with wound care and work closely with the wound care team at Nurse Maude as required.
Diabetic Care Yes Our registered nursing staff are very experienced with care of residents who suffer from diabetes and work closely with the Diabetes Centre as required.
Continence Advice Yes Our registered nursing staff are all very experienced at caring for residents who suffer incontinence and seek advice and assistance from continence advisor's when required.
Stomal Therapy No Our registered nurses are experienced in stomal care if assistance is required to provide optimal care, we will make a referral to the stomal therapists at Nurse Maude.
Stroke Rehabilitation Yes Our physiotherapist works closely with our registered nurses to provide residents with a monitored programme to assist them to regain strength and increase mobility.
Infection Control Yes Our registered nursing staff are all highly experienced in infection control issues. We work closely with the CDHB Infection control team.
Surgical Followup Yes Our registered nursing staff are experienced with surgical follow-up requirements and work closely with outreach personnel as required.
Psychiatric Care Yes If this service is required, we will make a referral to the psychiatric team at Princess Margaret Hospital.
Clinical Management Yes Our clinical manager, Ramneek, is an experienced registered nurse with a wealth of nursing experience. She is an excellent resource for our registered nurses and an excellent advocate for our residents.
Other Specialties Yes Physio visits once a week. Dietician visits once a month. Ear Care as per request.
Updated: 19 Oct 2023
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We accept all length of respite Care as short as 1 week and as long as required.
Carer Support Yes We often care for residents who stay with us for a week or two while their partner or family take a break.
High Care Needs Yes
Subsidised Yes
Private Paying Yes We can provide accommodation on a private paying option as required
Booking can be made in advance Yes We can book weeks in advance or the day before, we will cater to your requirements to the best of our ability
Updated: 19 Oct 2023
Feature Status Details
May Bring Own Furniture Yes We encourage our residents to personalise their rooms with their own belongings.
Single Rooms Yes All of our rooms are fully en suited. A 19" TV is available on request.
Ensuite Yes All of are rooms are fully en suited with their own shower, toilet and handbasin.
Alcohol Permitted Yes With supervision only. Happy hour weekly.
Pets In Residence Yes We have 2 cats by the names of Inky and Ginger. Inky is jet black and Ginger is a tabby. They are very good friends and enjoy snoozing in the Avenue lounge or wherever the sun is!
Negotiate To Bring Own Pet Yes By pre-admission agreement only
Phone Access In Own Room Yes Our facility cordless phones can be used in our resident's room. We could provide a phone at request with big numbers at $35 monthly. You can bring your own number.
Wifi Yes We have free unlimited wi-fi for our residents and their families.
Resident can adjust heating in own room Yes Each room has its own wall heater which can be adjusted to your own comfort. There is a heater inside the bathroom to keep it warm when in the toilet or having a shower.
Cater for under 65 yrs with Disability Yes We have residents at our facility who are under 65 years of age but require care due to a disability or Chronic Health conditions.
Lounges/seating areas Yes Adjoining the dining room, we have a main lounge where most of our residents congregate for entertainment, activities and fellowship. If you want a quieter area, there is a smaller lounge. with a Smart Tv, comfortable chairs, books and board games.
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes Our experienced team accommodate Palliative Care and End of Life residents. We are proud of providing families and residents excellent care helping them to get through those last days of life.
Palliative Care Contract Yes
Day Programme for day stay clients Yes We are more than happy to accommodate day care residents while family members enjoy a much needed break or are at work.
Outings Yes We plan resident's outings every week. They are done by our Activities Coordinator Maxine.
Whānau Room Yes In our smaller lounge there is a small kitchenette where you can make a cuppa and enjoy some quality time with your family.
Residents Committee No We do not have a residents committee, but every 2 months we have a resident meeting to discuss any concerns you may have or changes you'd like to see implemented.
Newsletter Yes Our Newsletter runs every 2 months. We do Have as well a platform called EDUCA where we update families with pictures from the latest activities and what's on in our facility.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting No We are one of only 2 facilities located within the main 4 avenues.
Smokers Room No There is an outside courtyard with a Gazebo within the facility where the smokers can go. There is a footpath with benches surrounding the facility that can be used as a smoking station too. Smoking is not allowed inside.
Smoking Permitted Yes In designated smoking areas.
Semi-Secure Yes We have CCTV cameras for our outside areas that provide security to our residents, families and our staff.
Updated: 19 Oct 2023
Special Features
Special Features
Radius St Helenas Care Centre is situated on the edge of the main "4 Avenues". A 5-minute walk to the Avon River. Within a short drive to the The Palms and Eastgate malls. There is also the luxury of a "Café" right next door.
We provide rest home, hospital and palliative care.
Updated: 19 Oct 2023
Interests & Activities
Interests & Activities
Activities for children can be arranged.
Visits to Age Concern, RSA, Blind Foundation, Stroke Club.
Craft, cards, trips to the casino, weekly church services. Housie
Weekly musical entertainment. Piano available. Exercises,
Library- Fortnightly visits to Public Library, Big print books, movies/movie outings. Videos, Sky TV.
Newspaper reading daily, quizzes. Shopping daily if required, Outings twice weekly, birthday parties celebrated.
Updated: 19 Oct 2023
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the manager.
Staffing qualifications and details The staff at Radius St Helenas are caring and gentle people; all are trained in providing services to the elderly. There is a Registered Nurse on duty 24 hours per day. Our clinical manager is an experienced registered nurse. Our staff bring many years of health care experience to the rest home. The majority of our caregiving staff have completed specific elder care training, and a number of staff are working towards the National Certificate in Support of the Elder Person. Our other employees, housekeepers, laundry, activities and kitchen staff, all receive regular education and training so that they can provide the best services possible.
Details about meals Meals are an important part of life at Radius St Helenas. Our meals are provided by Cibus Catering. Our kitchen staff take pride in presenting tasty and attractive meals to our residents. All special therapeutic and cultural dietary needs are acknowledged and honoured. Morning and afternoon tea times are served daily. A four-week seasonal menu cycle is prepared by a dietitian.
Visitor information We encourage families to come and visit their loved ones. Life can get busy sometimes. But if after work you have a few minutes you are welcome to visit anytime.
Internet access Wi Fi is free and unlimited for residents and guests. Ask the receptionist to get access to it.
Transport We own a Van wheelchair accessible for outings.
Associated Complexes Radius Care is a New Zealand owned and operated company that specialises in delivering the very best levels of Rest Home and Private Hospital care for our elderly population and our young disabled who require special care.
Updated: 7 Nov 2023
Languages Spoken
Languages Spoken
Language Status Details
Croatian Yes Staff member
English Yes
Fijian Yes
Fijian Indian Yes Staff member
Filipino Yes Staff member
Interpreter Yes Available as required
Malayalam Yes
Punjabi Yes
Samoan Yes Staff Member
Serbo-Croatian Yes Staff Member
Spanish Yes Staff Member
Tagalog Yes
Updated: 19 Oct 2023
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We facilitate our residents to maintain their cultural and religious affiliations.
Updated: 19 Oct 2023
Location Distance Details
Public Transport 0.25 Km Frequent bus services to city and Palms Mall
Shops 0.10 Km Near to all the downtown shops
Mall 3.50 Km Eastgate, Palms and South City
Parks 0.05 Km Avon River Walk. Hagley Park and Botanical Gardens 5 mins by car.
Library 1.50 Km Central City Library. Eastgate & Palms Library Service to St Helena
Updated: 19 Oct 2023
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 19 Oct 2023
What's New
What's New
Facility Image

Exciting News from St Helenas: Our Rooms Got a Makeover!!

We've been hard at work giving our rooms a fantastic upgrade to bring a bright and modern feel to St. Helenas!

Nestled in the heart of Christchurch, St. Helenas is a cozy 52-bed facility that prides itself on creating a warm, family-like atmosphere. Our dedicated staff members have been a cherished part of the St. Helenas family for many years, providing a sense of continuity and care. Each room comes complete with its own ensuite, and some even offer wonderful views of our delightful gardens.

Excitingly, our newly upgraded rooms catering for Resthome and Hospital Level care are now available for you to check out!

If you're interested in making one of these spaces your home and becoming part of our close-knit community, simply give us a call at (03) 3656700.

We look forward to welcoming you to the St. Helenas family!

Updated: 27 Feb 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.