Radius St Helenas - Palliative Care Wing
At a glance
- Vacancy
- Yes
- Name
- Radius St Helenas
- Category
- Hospital
- Address
- 392 Barbadoes Street
Christchurch Central
Christchurch 8013 - Region
- Canterbury
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
- Social Media
Facebook
InstagramPersonnel
- Manager
- Ana Bastias - 03 365 6700
- Owner
- Radius Care Limited - 03 365 6700
Other services
Media
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Map
Radius St Helenas is centrally located in the Christchurch City area right on the edge of the CBD and is close to the main Christchurch arterial routes.
The entire St Helenas facility is easily accessible, parking on site, accessible parking available. All of the rooms having their own full ensuites attached for the privacy and independence of our residents. St Helenas is undergoing a room refurbishment stage and currently have fully refurbished rooms available for your inspection.
At Radius St Helenas we pride ourselves on our excellence of care and we are dedicated to maintain the wellbeing and independence of our residents. We encourage residents to bring their favourite possessions to help personalise their room, so they remain as much as possible with familiar surroundings. All of our rooms are a good size and have full ensuites attached.
Family and friends are always welcome to visit at any time and we encourage them to participate in our activities programme.
For residents' comfort and relaxation there are two privates centrally situated courtyards with gardens and a BBQ area. Around the facility we have beautiful colorful flowers for them to admire as they walk on the pathway surrounding the facility.
All our staff receive ongoing education in elder care. We have 24/7 Nurses coverage, and our experienced team of Caregivers are professional and compassionate.
In June 2024, Radius St Helenas was independently audited and certified for Four-years by the Ministry of Health. The audit process included a comprehensive review of policies and procedures, resident and staff files, observations, and interviews with residents, family/whānau, management, staff, and the home’s general practitioner. The results of a certification audit determine the length of time a care home is certified for which is generally between one to four years. A four-year certification is widely regarded as the gold-standard when it comes to aged-care in New Zealand.
We currently have rooms available for either Rest Home or Hospital Care.
The entire St Helenas facility is easily accessible, parking on site, accessible parking available. All of the rooms having their own full ensuites attached for the privacy and independence of our residents. St Helenas is undergoing a room refurbishment stage and currently have fully refurbished rooms available for your inspection.
At Radius St Helenas we pride ourselves on our excellence of care and we are dedicated to maintain the wellbeing and independence of our residents. We encourage residents to bring their favourite possessions to help personalise their room, so they remain as much as possible with familiar surroundings. All of our rooms are a good size and have full ensuites attached.
Family and friends are always welcome to visit at any time and we encourage them to participate in our activities programme.
For residents' comfort and relaxation there are two privates centrally situated courtyards with gardens and a BBQ area. Around the facility we have beautiful colorful flowers for them to admire as they walk on the pathway surrounding the facility.
All our staff receive ongoing education in elder care. We have 24/7 Nurses coverage, and our experienced team of Caregivers are professional and compassionate.
In June 2024, Radius St Helenas was independently audited and certified for Four-years by the Ministry of Health. The audit process included a comprehensive review of policies and procedures, resident and staff files, observations, and interviews with residents, family/whānau, management, staff, and the home’s general practitioner. The results of a certification audit determine the length of time a care home is certified for which is generally between one to four years. A four-year certification is widely regarded as the gold-standard when it comes to aged-care in New Zealand.
We currently have rooms available for either Rest Home or Hospital Care.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 27 Aug 2024 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 31 |
| Vacancy | Yes |
| Please contact Ana Bastias (Facility Manager), Ramneek Sohal (Clinical Nurse Manager) or Lillie Makinson (Receptionist/Administrator) if you would like to view our facility. | |
| Impending vacancy | Yes - December 2024 - Next year 2025 |
| Short stay considered | Yes |
| Premium Accommodation Charges | Some Rooms from $10.00/day up to $35.00/day as at 01 Jul 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 4 Jul 2025 |
|
Testimonials
| Dear Mr Cree, Recently our mother passed away at one of your facilities, St Helena's, in Christchurch. We feel it is important that we share some of our experiences of that time with you. For some years Mum had suffered from dementia and had been in a secure rest home. As her dementia increased so did her aggression and unrest and eventually she needed a higher level of care. Unfortunately at that time such placements were hard to come by in Christchurch and we had no choice in the facility she was sent to. From the outset we were very unhappy with her care and almost immediately her physical health took a downturn. We sought a new placement for her and were waiting for St Winifred's to open their new wing when she became very unwell. We knew Mum had reached her final days but we still felt that she was not getting the care she deserved and that we wanted for her. We sought help from the manager at St Helena's and she was able to assist us in facilitating an urgent reassessment of Mum and her admission to St Helena's. Mum was in pain and we were very stressed when she was admitted to St Helena's. Within a few short hours her pain and stress had been much relieved. The following day we all enjoyed some quality time with Mum who for a brief time was alert and lucid. During the next few days and nights Mum and indeed our whole family received outstanding care and attention. It was impressive to watch the quite professional, but loving way our mother was cared for at all times. We were greeted with good humour and smiles at any time of the day or night. There was always a ready offer of food or cups of tea or coffee and we were never made to feel we were in the way. Most of all we were able to enjoy the priceless gift of a quiet few days with Mum and know she was no longer in pain. We are all so grateful for the incomparable care offered to us at this time. In the circumstances Thank You seems so inadequate. In the last few years we have experienced the good, the bad and the ugly of aged care. The team at St Helena's offer the exceptional. Please convey our heartfelt gratitude to them. Yours sincerely |
|
Updated: 6 Mar 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our experienced registered nurses are on duty 24 hours every day. | |
| Enrolled Nurse | Yes | We have one Enrolled Nurse as part of our team. | |
| Healthcare Assistants/Caregivers | Yes | Our team of experienced health care assistants pride themselves on providing a high quality of care to our residents. All our staff receive ongoing education in elder care. | |
| Physiotherapist | Yes | Our physiotherapist, Marcia, visits our facility every Wednesday morning. | |
| Occupational Therapist | Yes | Referral to Canterbury District Health Board occupational therapist can be arranged if required. | |
| Social Worker (on site) | No | We work closely with Canterbury District Health Board social workers. | |
| Activities Co-ordinator | Yes | Our activities co-ordinator, Maxine, works Monday to Friday from 9.00am to 4.00pm. A variety of activities are available, including exercises every day, bingo, bowls, happy hour with entertainers every Tuesday afternoon, shopping trips and van outings. | |
| Hairdresser | Yes | Our hairdresser, Kelly, visits fortnightly on a Monday morning. | |
| Podiatrist | Yes | Our registered podiatrist, Andrew, visits once a month. | |
| Dietitian | Yes | We have a consultant dietitian who visits monthly or earlier if required. | |
| Kaumatua | Yes | We have Kaumatua available as required for residents who would like to use their services. | |
| Chaplain/Spiritual Advisor | Yes | We have regular church services and communion conducted by local churches and can contact any chaplain or spiritual advisor of your choice. | |
| Other Personnel | Yes | We have excellent Doctors available to us, though you are most welcome to keep your own Doctor. We utilise other available advisory services as and when required. | |
|
Updated: 28 Mar 2024 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Our registered nursing staff are experienced with oxygen management such as oxygen concentrators and nebulisers. |
| Gastronomy/Nasogastric Management | Yes | |
| Bariatric (Care of the very overweight) | Yes | |
| Palliative Care (Contracted) | Yes | |
| End of Life/Palliative Care | Yes | This service is for those of any age |
| IV Antibiotic Capability | Yes | Our registered nursing staff are very experienced with IV Antibiotic Capability, and we work close with referrals to our team at Nurse Maude as required. |
| Wound Care | Yes | Our registered nursing staff are very experienced with wound care and work closely with the wound care team at Nurse Maude as required. |
| Diabetic Care | Yes | Our registered nursing staff are very experienced with care of residents who suffer from diabetes and work closely with the Diabetes Centre as required. |
| Continence Advice | Yes | Our registered nursing staff are all very experienced at caring for residents who suffer incontinence and seek advice and assistance from continence advisor's when required. |
| Stomal Therapy | No | Our registered nurses are experienced in stomal care if assistance is required to provide optimal care, we will make a referral to the stomal therapists at Nurse Maude. |
| Stroke Rehabilitation | Yes | Our physiotherapist works closely with our registered nurses to provide residents with a monitored programme to assist them to regain strength and increase mobility. |
| Infection Control | Yes | Our registered nursing staff are all highly experienced in infection control issues. We work closely with the CDHB Infection control team. |
| Surgical Followup | Yes | Our registered nursing staff are experienced with surgical follow-up requirements and work closely with outreach personnel as required. |
| Psychiatric Care | Yes | If this service is required, we will make a referral to the psychiatric team at Princess Margaret Hospital. |
| Clinical Management | Yes | Our clinical manager, Ramneek, is an experienced registered nurse with a wealth of nursing experience. She is an excellent resource for our registered nurses and an excellent advocate for our residents. |
| Other Specialties | Yes | Physio visits once a week. Dietician visits once a month. Ear Care as per request. |
|
Updated: 6 Mar 2024 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | We accept all length of respite Care as short as 1 week and as long as required. |
| Carer Support | Yes | We often care for residents who stay with us for a week or two while their partner or family take a break. |
| High Care Needs | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | We can provide accommodation on a private paying option as required |
| Booking can be made in advance | Yes | We can book weeks in advance or the day before, we will cater to your requirements to the best of our ability |
|
Updated: 6 Mar 2024 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage our residents to personalise their rooms with their own belongings. |
| Single Rooms | Yes | All of our rooms are fully ensuited. |
| Ensuite | Yes | All of are rooms are fully en suited with their own shower, toilet and handbasin. |
| Alcohol Permitted | Yes | With supervision only. Happy hour weekly. |
| Pets In Residence | Yes | We have 2 cats by the names of Inky and Ginger. Inky is jet black and Ginger is a tabby. They are very good friends and enjoy snoozing in the Avenue lounge or wherever the sun is! |
| Negotiate To Bring Own Pet | Yes | By pre-admission agreement only |
| Phone Access In Own Room | Yes | Our facility cordless phones can be used in our resident's room. We could provide a phone at request with big numbers at $35 monthly. You can bring your own number. |
| Wifi | Yes | We have free unlimited wi-fi for our residents and their families. |
| Resident can adjust heating in own room | Yes | Each room has its own wall heater which can be adjusted to your own comfort. There is a heater inside the bathroom to keep it warm when in the toilet or having a shower. |
| Cater for under 65 yrs with Disability | Yes | We have residents at our facility who are under 65 years of age but require care due to a disability or Chronic Health conditions. |
| Lounges/seating areas | Yes | Adjoining the dining room, we have a main lounge where most of our residents congregate for entertainment, activities and fellowship. If you want a quieter area, there is a smaller lounge. with a Smart Tv, comfortable chairs, books and board games. |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | Our experienced team accommodate Palliative Care and End of Life residents. We are proud of providing families and residents excellent care helping them to get through those last days of life. |
| Palliative Care Contract | Yes | |
| Day Programme for day stay clients | Yes | We are more than happy to accommodate day care residents while family members enjoy a much needed break or are at work. |
| Outings | Yes | We plan resident's outings every week. They are done by our Activities Coordinator Maxine. |
| Whānau Room | Yes | In our smaller lounge there is a small kitchenette where you can make a cuppa and enjoy some quality time with your family. |
| Residents Committee | No | We do not have a residents committee, but every 2 months we have a resident meeting to discuss any concerns you may have or changes you'd like to see implemented. |
| Newsletter | Yes | Our Newsletter runs every 2 months. We do Have as well a platform called EDUCA where we update families with pictures from the latest activities and what's on in our facility. |
| Policy for management of challenging behaviour | Yes | |
| Confused Residents | Yes | |
| Rural Setting | No | We are one of only 2 facilities located within the main 4 avenues. |
| Smokers Room | No | There is an outside courtyard with a Gazebo within the facility where the smokers can go. There is a footpath with benches surrounding the facility that can be used as a smoking station too. Smoking is not allowed inside. |
| Smoking Permitted | Yes | In designated smoking areas. |
| Semi-Secure | Yes | We have CCTV cameras for our outside areas that provide security to our residents, families and our staff. |
|
Updated: 27 Aug 2024 |
||
Special Features
| Radius St Helenas Care Centre is situated on the edge of the main "4 Avenues". A 5-minute walk to the Avon River. Within a short drive to the The Palms and Eastgate malls. There is also the luxury of a "Café" right next door. In June 2024, Radius St Helenas was independently audited and certified for Four-years by the Ministry of Health. The audit process included a comprehensive review of policies and procedures, resident and staff files, observations, and interviews with residents, family/whānau, management, staff, and the home’s general practitioner. The results of a certification audit determine the length of time a care home is certified for which is generally between one to four years. A four-year certification is widely regarded as the gold-standard when it comes to aged-care in New Zealand. We provide rest home, hospital and palliative care. |
|
Updated: 27 Aug 2024 |
Interests & Activities
|
Activities for children can be arranged. Visits to Age Concern, RSA, Blind Foundation, Stroke Club. Craft, cards, trips to the casino, weekly church services. Housie Weekly musical entertainment. Piano available. Exercises, Library- Fortnightly visits to Public Library, Big print books, movies/movie outings. Videos, Sky TV. Newspaper reading daily, quizzes. Shopping daily if required, Outings twice weekly, birthday parties celebrated. |
|
Updated: 6 Mar 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please see the manager. | |
| Staffing qualifications and details | The staff at Radius St Helenas are caring and gentle people; all are trained in providing services to the elderly. There is a Registered Nurse on duty 24 hours per day. Our clinical manager is an experienced registered nurse. Our staff bring many years of health care experience to the rest home. The majority of our caregiving staff have completed specific elder care training, and a number of staff are working towards the National Certificate in Support of the Elder Person. Our other employees, housekeepers, laundry, activities and kitchen staff, all receive regular education and training so that they can provide the best services possible. | |
| Details about meals | Meals are an important part of life at Radius St Helenas. Our meals are provided by Cibus Catering. Our kitchen staff take pride in presenting tasty and attractive meals to our residents. All special therapeutic and cultural dietary needs are acknowledged and honoured. Morning and afternoon tea times are served daily. A four-week seasonal menu cycle is prepared by a dietitian. | |
| Visitor information | We encourage families to come and visit their loved ones. Life can get busy sometimes. But if after work you have a few minutes you are welcome to visit anytime. | |
| Internet access | Wi Fi is free and unlimited for residents and guests. Ask the receptionist to get access to it. | |
| Transport | We own a Van wheelchair accessible for outings. | |
| Associated Complexes | Radius Care is a New Zealand owned and operated company that specialises in delivering the very best levels of Rest Home and Private Hospital care for our elderly population and our young disabled who require special care. | |
|
Updated: 7 Nov 2023 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| Croatian | Yes | Staff member |
| English | Yes | |
| Fijian | Yes | |
| Fijian Indian | Yes | Staff member |
| Filipino | Yes | Staff member |
| Interpreter | Yes | Available as required |
| Malayalam | Yes | |
| Punjabi | Yes | |
| Samoan | Yes | Staff Member |
| Serbo-Croatian | Yes | Staff Member |
| Spanish | Yes | Staff Member |
| Tagalog | Yes | |
|
Updated: 19 Oct 2023 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| (Other comments) | Yes | We facilitate our residents to maintain their cultural and religious affiliations. |
|
Updated: 19 Oct 2023 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.25 Km | Frequent bus services to city and Palms Mall |
| Shops | 0.10 Km | Near to all the downtown shops |
| Mall | 3.50 Km | Eastgate, Palms and South City |
| Parks | 0.05 Km | Avon River Walk. Hagley Park and Botanical Gardens 5 mins by car. |
| Library | 1.50 Km | Central City Library. Eastgate & Palms Library Service to St Helena |
|
Updated: 6 Mar 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Approved provider of Professional Development and Recognition Programme | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
|
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|
Updated: 6 Mar 2024 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.