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Radius St Helenas - Palliative Care Wing

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Radius St Helenas
392 Barbadoes Street
Christchurch 8013
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Jenny Lintag - 365 6700
Radius Care Limited - 365 6700
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Radius st Helenas Information Pack 2018 Radius st Helenas Information Pack 2018 Radius st Helenas Information Pack 2018

Please download our Information Pack. Feel free to get in touch with a Radius Care team member if you have any questions.

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Radius St Helenas is centrally located in the Christchurch City area right on the edge of the CBD and is close to the main Christchurch arterial routes.

The entire St Helenas facility is easily accessible, with all rooms having full en suites attached for the privacy and independence of our residents.
St Helenas is undergoing a room refurbishment stage and currently have fully refurbished rooms available for your inspection.

At Radius St Helenas we pride ourselves on our excellence of care and we are dedicated to maintaining the wellbeing and independence of our residents. All our staff receive ongoing education in elder care.
For residents comfort and relaxation there are two private centrally situated courtyards with surrounding gardens and a BBQ area.

Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 28 Dec 2017
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 27
Vacancy Yes
Please contact Jenny (Facility Manager), Sandeep Kaur (Clinical Nurse Manager)or Maureen (Receptionist/Administrator) if you would like to view our facility.
Impending vacancy Yes
Premium Room Charges Some Rooms as at 11 Mar 2022
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 27 Jun 2022
Dear Mr Cree,

Recently our mother passed away at one of your facilities, St Helena's, in Christchurch. We feel it is important that we share some of our experiences of that time with you.

For some years Mum had suffered from dementia and had been in a secure rest home. As her dementia increased so did her aggression and unrest and eventually she needed a higher level of care. Unfortunately at that time such placements were hard to come by in Christchurch and we had no choice in the facility she was sent to.

From the outset we were very unhappy with her care and almost immediately her physical health took a downturn. We sought a new placement for her and were waiting for St Winifred's to open their new wing when she became very unwell. We knew Mum had reached her final days but we still felt that she was not getting the care she deserved and that we wanted for her.

We sought help from the manager at St Helena's and she was able to assist us in facilitating an urgent reassessment of Mum and her admission to St Helena's.

Mum was in pain and we were very stressed when she was admitted to St Helena's. Within a few short hours her pain and stress had been much relieved. The following day we all enjoyed some quality time with Mum who for a brief time was alert and lucid.

During the next few days and nights Mum and indeed our whole family received outstanding care and attention. It was impressive to watch the quiet professional, but loving way our mother was cared for at all times.

We were greeted with good humour and smiles at any time of the day or night. There was always a ready offer of food or cups of tea or coffee and we were never made to feel we were in the way.

Most of all we were able to enjoy the priceless gift of a quiet few days with Mum and know she was no longer in pain. We are all so grateful for the incomparable care offered to us at this time. In the circumstances Thank You seems so inadequate.

In the last few years we have experienced the good, the bad and the ugly of aged care. The team at St Helena's offer the exceptional.

Please convey our heartfelt gratitude to them.

Yours sincerely
Updated: 28 Dec 2017
Type Hours Per Week Status Details
Registered Nurse Yes Our experienced registered nurses are on duty 24 hours every day.
Physiotherapist Yes Our physiotherapist, Lucy, visits our facility every Wednesday morning.
Occupational Therapist No Referral to Canterbury District Health Board occupational therapist can be arranged if required.
Social Worker (on site) No We work closely with Canterbury District Health Board social workers.
Activities Co-ordinator Yes Our activities co-ordinator, Maxine, works Monday to Friday from 9.00am to 4.00pm. A variety of activities are available, including shopping trips and outings.
Hairdresser Yes Our hairdresser, Jackie, visits fortnightly on a Monday morning.
Podiatrist Yes Our podiatrist, Rachael, visits on a 6 weekly basis.
Dietitian Yes We have a consultant dietitian who visits monthly or earlier if required
Kaumatua Yes We have Kaumatua available as required for residents who would like to use their services.
Chaplain/Spiritual Advisor Yes We have regular church services and communion conducted by local churches and can contact any chaplain or spiritual advisor of your choice.
Other Personnel Yes We have excellent GPs available to us, though you are most welcome to keep your own GP if this is agreeable to all parties.
Updated: 28 Dec 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Our registered nursing staff are experienced with oxygen management such as oxygen concentrators and nebulisers.
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Our staff are very experienced in providing End of Life and Palliative care. This service is for those of any age.
IV Antibiotic Capability Yes Through Acute demand service
Wound Care Yes Our registered nursing staff are very experienced with wound care and work closely with the wound care team at Nurse Maude as required.
Diabetic Care Yes Our registered nursing staff are very experienced with care of residents who suffer from diabetes and work closely with the Diabetes Centre as required.
Continence Advice Yes Our registered nursing staff are all very experienced at caring for residents who suffer incontinence and seek advice and assistance from continence advisor's when required.
Stomal Therapy No Our registered nurses are experienced in stomal care if assistance is required to provide optimal care, we will make a referral to the stomal therapists at Nurse Maude.
Stroke Rehabilitation Yes Our physiotherapist works closely with our registered nurses to provide residents with a monitored programme to assist them to regain strength and increase mobility.
Tracheotomy Care Yes
Spinal Injuries Care Yes
Infection Control Yes Our registered nursing staff are all highly experienced in infection control issues. We work closely with the CDHB infection control team.
Surgical Followup Yes Our registered nursing staff are experienced with surgical follow-up requirements and work closely with outreach personnel, Specialists and GP's as required.
Psychiatric Care No If this service is required, we will make a referral to the psychiatric team at Princess Margaret Hospital.
Clinical Management Yes Our clinical manager, Niby, is an experienced registered nurse with a wealth of nursing experience. She is an excellent resource for our registered nurses and an excellent advocate for our residents.
Updated: 28 Dec 2017
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes We often care for residents who stay with us for a week or two while their partner or family take a break.
Subsidised Yes We cater for subsidised respite care or private paying respite care.
Private Paying Yes We can provide an option for accommodation while those earthquake repairs are undertaken.
Booking can be made in advance Yes We can take advance bookings although confirmation can not be made until closer to the time. We will cater to your requirements to the best of our ability.
Updated: 28 Dec 2017
Feature Status Details
May Bring Own Furniture Yes We encourage our residents to personalise their rooms with their own items.
Single Rooms Yes
Ensuite Yes All of are rooms are fully en suited with their own shower, toilet and handbasin.
Alcohol Permitted Yes With supervision only. Happy hour weekly
Pets In Residence Yes We have 2 cats by the names of Inky and Polly. Inky is jet black and Polly is a tabby. They are very good friends and enjoy snoozing in the Avenue lounge or wherever the sun is!
Negotiate To Bring Own Pet Yes Negotiate prior to admission.
Phone Access In Own Room Yes Our facility cordless phones can be used in your room or you can install your own phone at your own expense.
Wifi Yes Wifi is available for a small monthly fee
Resident can adjust heating in own room Yes Each room has it's own wall heater which can be adjusted to your own comfort.
Cater for under 65 yrs with Disability Yes We have residents at our facility who are under 65 years of age but require care due to a disability.
Lounges/seating areas Yes Adjoining the dining room we have a main lounge where most of our residents congregate for entertainment, activities and fellowship. If you want a quieter area there is a smaller lounge which has Sky TV and tea and coffee making facilities.
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes We are more than happy to accommodate day care residents while family members enjoy a much needed break or are at work.
Outings Yes Facility has its own van. Our activities co-ordinator organises regular outings for residents. We have recently purchased a new van accommodates wheel chairs
Whanau Room Yes In our smaller lounge there is a small kitchenette where you can make a cuppa and enjoy some quality time with your family. There is also a sofa bed if family wish to stay the night.
Residents Committee No We do not have a residents committee, but every 2 months we have a residents meeting to discuss any concerns you may have or changes you'd like to see implemented.
Newsletter Yes
Policy for management of challenging behaviour Yes
Rural Setting No We are one of only 2 facilities located within the 4 avenues.
Smoking Permitted Yes In designated smoking areas only
Updated: 28 Dec 2017
Special Features
Special Features
Radius St Helenas Care Centre is situated on the edge of the "4 Avenues". A 5 minute walk to the Avon river. Within a 6-7 minute drive to the new Restart Mall and both The Palms and Eastgate malls. There is also the luxury of a "Café" right next door.
We provide rest home, hospital and specialised palliative services within the one facility. In most cases there is no need to move rooms as needs level changes.
Updated: 28 Dec 2017
Interests & Activities
Interests & Activities
- Visits to Age Concern, RSA, Blind Foundation, Stroke Club.
- Regular church services.
- Housie.
- Weekly musical entertainment.
- Piano available.
- Exercises.
- Library Fortnightly visits to Public library
- Movies/movie outings. Videos, Sky TV.
- Newspaper reading daily, quizzes.
- Shopping weekly if required
- Outings twice weekly
- Birthdays celebrated.
- Canine friend fortnightly visit, Sing-a-longs
Updated: 28 Dec 2017
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please see the manager.
Staffing qualifications and details The staff at Radius St Helenas are caring and gentle people; all are trained in providing services to the elderly. There are Registered Nurses on duty 24 hours per day. Our staff bring many years of health care experience to the rest home. The majority of our care giving staff have completed the Aged Care Education Programme and a number of staff are working towards the National Certificate in Support of the Elder Person. Our other employees, housekeepers, laundry, activities and kitchen staff, all receive regular education and training so that they can provide the best services possible.
Details about meals Meals are an important part of life at Radius St Helenas. Our meals are provided by ACE Catering. Our kitchen staff take pride in presenting tasty and attractive meals to our residents. All special therapeutic and cultural dietary needs are acknowledged and honoured. Morning and afternoon tea times are served daily. A four-week seasonal menu cycle is prepared by a dietitian.
Associated Complexes Radius Care is a New Zealand owned and operated company that specialises in delivering the very best levels of rest home and private hospital care for our ageing population and our young disabled who require special care.
Updated: 28 Dec 2017
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes Staff
Croatian Yes Staff
English Yes
Fijian Yes Staff
Fijian Indian Yes Staff
Filipino Yes Staff
Malayalam Yes Staff
Maori - Te Reo Yes
Samoan Yes Staff
Serbo-Croatian Yes Staff
Updated: 28 Dec 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Roman Catholic Yes Communion available Regular services offered
(Other comments) Yes We support our residents in maintaining their religious and cultural affiliations. Regular services offered
Updated: 28 Dec 2017
Location Distance Details
Public Transport 0.25 Km Frequent bus services to city and Palms Mall
Shops 0.10 Km Near to all the downtown shops
Mall 3.50 Km Eastgate, Palms, South City and the Restart malls
Parks 0.05 Km Avon River Walk. Hagley Park and Botanical Gardens 5 mins by car.
Library 1.50 Km Central City Library. Eastgate & Palms Library Service to St Helena
Updated: 28 Dec 2017
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
Other details Yes We are a training facility for CAP students for the transition to New Zealand nursing registration.
New Zealand Aged Care Association (NZACA)
Updated: 28 Dec 2017

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.