Norfolk Court Home & Hospital & Secure Dementia Unit
At a glance
- Vacancy
- Soon
- Name
- Norfolk Court Home & Hospital & Secure Dementia Unit
- Category
- Hospital
- Address
- 68 - 72 Normanby Street
city centre
Dargaville 0310 - Postal Address
- Same as above
- Region
- Northland
- Phone
- View Phone Number
- Fax
- View Fax Number
- Mobile
- View Mobile Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Catherine Obenza - 02108699343
- Owner
- Dargaville Aged Care Ltd - (09) 439 6214 / 021858205
Other services
Photos
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Map
Reviews
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https://norfolkcourt.co.nz/
Under new management since May 2021
Norfolk Court Home and Hospital is a family-owned Home located in the heart of Dargaville. Our Home is your Home. We are committed to caring for each resident who comes through our doors as if they were our own family, that is why we ensure to always involve you and your family in all decisions to ensure that your wishes are honored.
Here at Norfolk Court, no matter the level of care that is required each resident is individually acknowledged. Our Home is well equipped with competent staff that receive consistent training with up-to-date techniques on how to care for your loved ones.
All residents who come to us whether they be Rest Home, Hospital or Dementia Residents all have individualized Care Plans catered to everyone’s needs which are reviewed at least every 6month or when required. We also provide Day care, Respite care and Palliative Care if required. Residents are seen regularly by our local Doctors who are on site every Tuesday. Access to a Podiatrist and Physio can be arranged when needed.
All our meals are cooked and planned on site in conjunction with and certified by a registered Dietician. We have an inhouse House Keeping team who take care of the daily Cleaning and Laundry for the residents. We also have an onsite Hairdresser who visits our home on a weekly basis.
Under new management since May 2021
Norfolk Court Home and Hospital is a family-owned Home located in the heart of Dargaville. Our Home is your Home. We are committed to caring for each resident who comes through our doors as if they were our own family, that is why we ensure to always involve you and your family in all decisions to ensure that your wishes are honored.
Here at Norfolk Court, no matter the level of care that is required each resident is individually acknowledged. Our Home is well equipped with competent staff that receive consistent training with up-to-date techniques on how to care for your loved ones.
All residents who come to us whether they be Rest Home, Hospital or Dementia Residents all have individualized Care Plans catered to everyone’s needs which are reviewed at least every 6month or when required. We also provide Day care, Respite care and Palliative Care if required. Residents are seen regularly by our local Doctors who are on site every Tuesday. Access to a Podiatrist and Physio can be arranged when needed.
All our meals are cooked and planned on site in conjunction with and certified by a registered Dietician. We have an inhouse House Keeping team who take care of the daily Cleaning and Laundry for the residents. We also have an onsite Hairdresser who visits our home on a weekly basis.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
| Updated: 25 Nov 2019 | |
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 23 |
| Vacancy | Soon |
| available on 22/01/24 | |
| Impending vacancy | Yes - available on 22/01/24 |
| Short stay considered | No |
| Premium Accommodation Charges | Some Rooms from $0.00 -$20.00/day up to $0.00 -$30.00/day as at 28 Feb 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
| Updated: 18 Apr 2024 | |
Testimonials
| Norfolk Court regularly receives positive feedback about the high quality of care provided to residents. |
| Updated: 25 Nov 2019 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | 216 hrs per wk | Yes | 24 hours, 7 days per week. Medical doctor provides a weekly clinic and after hours on-call support. Clinical Nurse Manager provides after hours on-call support. |
| Healthcare Assistants/Caregivers | 24 hrs | Yes | 24 hours, 7 days a week |
| Physiotherapist | Yes | Available on request. | |
| Occupational Therapist | Yes | As instructed by Medical Practitioner | |
| Social Worker (on site) | Negotiable | When and as required. | |
| Diversional Therapist | Yes | 5 days per week plus some planned activities for weekends. | |
| Activities Co-ordinator | Yes | 5 days per week plus some planned activities for weekends. | |
| Hairdresser | Yes | Every Thursday in our own salon, at Resident cost. | |
| Podiatrist | Yes | Available on request and at Resident cost. | |
| Dietitian | Yes | All meals and recipes are planned in conjunction with and certified by a dietician | |
| Accredited Visitors | Negotiable | As required and available. | |
| Kaumatua | Yes | Kamatua and Kuia are available to call on from the local community. | |
| Chaplain/Spiritual Advisor | Yes | Regular visits and as requested by local chaplains of various church denominations. | |
| Other Personnel | Yes | Local musicians attend regularly for musical sessions. Various other community groups also visit, e.g. RSA, Grey Power, Alzheimers Association. | |
| Updated: 25 Nov 2019 | |||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Available on request and as required by registered nurses. |
| Gastronomy/Nasogastric Management | Yes | Available on request and as required. |
| End of Life/Palliative Care | Yes | Available on request and as required. |
| IV Antibiotic Capability | Yes | Available on request and as required. |
| Dialysis | Yes | Provided by registered nurses and in liaison with the renal dialysis specialist at Northland Base Hospital. |
| Wound Care | Yes | Provided by registered nurses. |
| Diabetic Care | Yes | Provided as required by registered nurses and in conjunction with the Dargaville Medical Centre Diabetes Nurse. |
| Continence Advice | Yes | Provided by registered nurses and in liaison with incontinence specialist nurse. |
| Stomal Therapy | Yes | Available on request. |
| Stroke Rehabilitation | Yes | Available on request. |
| Tracheotomy Care | Yes | Available on request. |
| Spinal Injuries Care | Yes | For existing spinal injuries. Not available for acute spinal injury care. |
| Infection Control | Yes | Provided by registered nurses. |
| Surgical Followup | Yes | Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved. |
| Psychiatric Care | Yes | Provided by Northland DHB mental health services as required. |
| Primary Rural Health Care | Yes | In conjunction with the Dargaville medical centre and community health networks. |
| Community Health | Yes | Available on request. |
| Clinical Management | Yes | Staffing includes Registered Nurses and a Clinical Nurse Manager. |
| Other Specialties | Yes | Chronic disease management. |
| Updated: 25 Nov 2019 | ||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Respite stays are available on request and based an service availability. |
| Carer Support | Yes | Carer support is available on request and based on service availability. |
| Other Short Stay Programme | Yes | |
| High Care Needs | Yes | High care and support needs are able to be provided based on individual needs assessment and service availability. |
| Subsidised | Yes | Subsidised hospital, dementia and rest home care is available. |
| Private Paying | Yes | Private paying care is available. |
| Booking can be made in advance | Yes | |
| Updated: 25 Nov 2019 | ||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to personalise their rooms with their furniture, photos, pictures, art, books, and other memorabilia. |
| Single Rooms | Yes | |
| Shared Rooms | Yes | |
| Rooms suitable for a couple | Yes | |
| Ensuite | Yes | Three types of ensuite are available: 1. shared toilet and hand basin 2. shared shower, toilet and hand basin 3. private shower, toilet and hand basin There is a daily charge for the ensuite rooms. Shared ensuite $10 and full ensuite $20 |
| Alcohol Permitted | Yes | As approved by management. |
| Negotiate To Bring Own Pet | Yes | Caged birds and bowled fish are welcome. We can negotiate with small animals if Residents require. We do have a policy that must be adhered to. |
| Phone Access In Own Room | Yes | Telephone jack points are available in each room. Telephone costs are resident responsibility. |
| Wifi | Yes | Wifi access is available. |
| Resident can adjust heating in own room | Yes | Adjusted by staff as required. |
| Cater for under 65 yrs with Disability | Yes | Short and long term stays available for people under 65 years with a disability. |
| Lounges/seating areas | Yes | Two separate lounge and dining areas. Extensive covered and uncovered decking areas. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | Day and overnight stays are available. |
| Provide End of Life/Palliative Care | Yes | Available as required and on request. |
| Palliative Care Contract | No | We do provide Palliative Care when required. |
| Day Programme for day stay clients | Yes | As required and available. |
| Outings | Yes | Regular weekly outings in the minivan occur, to local places and events. Individual outings may occur based on staff availability. |
| Whānau Room | Yes | Two lounge and separate dining areas, and resident rooms can be used for whanau visits and meetings. |
| Māori Kaupapa | Yes | Kaumatua and Kuia are available on request through the local community. |
| Residents Committee | Yes | A monthly residents meeting occurs and is attended by management. Minutes and actions are produced for residents and formal representatives. |
| Family Committee | No | Family are welcome to attend the resident meetings and to speak to management as required. |
| Newsletter | Yes | A quarterly newsletter is produced including news, updates, changes, events, resident stories and other service information. |
| Policy for management of challenging behaviour | Yes | Staff are trained to care for residents with challenging behavior. Individual care plans provide guidance. |
| Confused Residents | Yes | A specialist secure Dementia Unit is available for people at personal risk due to confusion, poor memory or disorientation. Staff are trained to care for residents with dementia symptoms. |
| Rural Setting | Yes | Nestled back from the road for peace and privacy, yet centrally located only 200 metres from the Dargavilles main shopping centre. |
| Smokers Room | No | Only permitted in a designated covered outside area. |
| Smoking Permitted | Yes | In designated outdoor covered area, for all residents health and safety. |
| Semi-Secure | Yes | All rooms and exits are fully alarmed at night for security. A 15 bed specialized secure dementia unit is available. |
| Updated: 25 Nov 2019 | ||
Special Features
| All resident rooms have their own heat controls, have a shared or private ensuite, and their own ranchslider leading onto large deck areas. Comfortable lounge and dining rooms are provided and also used for various recreational activities that keep residents, staff and visitors alike energized and smiling. Local entertainers provide regular musical sessions. |
| Updated: 25 Nov 2019 |
Interests & Activities
| Activity programme, Advocate, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Canine friends, Care and Craft, Children, Church, CMA, Concerts, Craft, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Indoor Games, Jigsaw, Library, , Massage, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pianist, Picnic facilities, Pool table, Quizzes, Reading, RSA, Sing-a-longs, Singing, Videos |
| Updated: 25 Nov 2019 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | All payment and fees aspects are identified and agreed as part of the resident referral and admission process. | |
| Staffing qualifications and details | We have 47 staff working in the service, including caregivers, nurses, household, administration and property maintenance. All staff are trained to undertake their role effectively and are supported to do ongoing training and development, for example the Aged Care Education Core Programme (ACE), Supplement & Dementia. A compulsory monthly Inservice programme covers many essential topics like dementia care, continence management, client rights and responsibilities, infection control, transfer and handling, and many others. | |
| Details about meals | All meals are cooked on site and all recipes are planned in conjunction with the Dietitian to ensure that residents receive healthy, interesting and nutritious food. | |
| Updated: 16 Jan 2023 | ||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Afrikaans | Yes | |
| Chinese | Yes | |
| Croatian | Yes | |
| Czechoslovaki | Yes | |
| Dalmatian | Yes | A resident available for interpretation |
| English | Yes | Staff are fluent |
| Fijian Indian | Yes | |
| Filipino | Yes | |
| Japanese | Yes | |
| Malayalam | Yes | |
| Māori - Te Reo | Yes | Good understanding of Te Reo |
| Samoan | Yes | |
| Sign Language | Yes | |
| Sri Lankan | Yes | |
| Tongan | Yes | |
| Updated: 25 Nov 2019 | ||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Baptist | Yes | |
| Brethren | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Inter denominational | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| Seventh Day Adventist | Yes | |
| The Church of Jesus Christ Latter-Day Saints | Yes | |
| Updated: 25 Nov 2019 | ||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.10 Km | Local private taxi/bus service available on request. Shoppers bus to Whangarei on week days |
| Shops | 0.20 Km | Norfolk Court is situated close to the shopping centre and within easy walking distance. Mobile Residents are able to shop independently or be accompanied by staff or family. |
| Mall | 0.10 Km | |
| Parks | 0.50 Km | There are several parks in the local area. |
| Library | 0.10 Km | A short distance from Norfolk Court and the library service will also visit on-site as requested. |
| Updated: 25 Nov 2019 | ||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | Staff are supported to undertake this qualification. |
| Aged Care Association New Zealand (ACA) | Yes | We have been a member of the ACA since 1992. |
|
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| Updated: 25 Nov 2019 | ||
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.