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Norfolk Court Home & Hospital & Secure Dementia Unit

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Norfolk Court Home & Hospital & Secure Dementia Unit
68 - 72 Normanby Street
city centre
Dargaville 0310
Postal Address
Same as above
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Catherine Obenza - 02108699343
Dargaville Aged Care Ltd - (09) 439 6214 / 021858205
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Under new management since May 2021
Norfolk Court Home and Hospital is a family-owned Home located in the heart of Dargaville. Our Home is your Home. We are committed to caring for each resident who comes through our doors as if they were our own family, that is why we ensure to always involve you and your family in all decisions to ensure that your wishes are honored.

Here at Norfolk Court, no matter the level of care that is required each resident is individually acknowledged. Our Home is well equipped with competent staff that receive consistent training with up-to-date techniques on how to care for your loved ones.
All residents who come to us whether they be Rest Home, Hospital or Dementia Residents all have individualized Care Plans catered to everyone’s needs which are reviewed at least every 6month or when required. We also provide Day care, Respite care and Palliative Care if required. Residents are seen regularly by our local Doctors who are on site every Tuesday. Access to a Podiatrist and Physio can be arranged when needed.
All our meals are cooked and planned on site in conjunction with and certified by a registered Dietician. We have an inhouse House Keeping team who take care of the daily Cleaning and Laundry for the residents. We also have an onsite Hairdresser who visits our home on a weekly basis.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 25 Nov 2019
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 22
Vacancy Yes
dual room
Impending vacancy No - available on 22/06/24
Short stay considered No
Premium Accommodation Charges Some Rooms from $0.00 -$20.00/day up to $0.00 -$30.00/day as at 28 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 24 May 2024
Norfolk Court regularly receives positive feedback about the high quality of care provided to residents.
Updated: 25 Nov 2019
Type Hours Per Week Status Details
Registered Nurse 216 hrs per wk Yes 24 hours, 7 days per week. Medical doctor provides a weekly clinic and after hours on-call support. Clinical Nurse Manager provides after hours on-call support.
Healthcare Assistants/Caregivers 24 hrs Yes 24 hours, 7 days a week
Physiotherapist Yes Available on request.
Occupational Therapist Yes As instructed by Medical Practitioner
Social Worker (on site) Negotiable When and as required.
Diversional Therapist Yes 5 days per week plus some planned activities for weekends.
Activities Co-ordinator Yes 5 days per week plus some planned activities for weekends.
Hairdresser Yes Every Thursday in our own salon, at Resident cost.
Podiatrist Yes Available on request and at Resident cost.
Dietitian Yes All meals and recipes are planned in conjunction with and certified by a dietician
Accredited Visitors Negotiable As required and available.
Kaumatua Yes Kamatua and Kuia are available to call on from the local community.
Chaplain/Spiritual Advisor Yes Regular visits and as requested by local chaplains of various church denominations.
Other Personnel Yes Local musicians attend regularly for musical sessions. Various other community groups also visit, e.g. RSA, Grey Power, Alzheimers Association.
Updated: 25 Nov 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes Available on request and as required by registered nurses.
Gastronomy/Nasogastric Management Yes Available on request and as required.
End of Life/Palliative Care Yes Available on request and as required.
IV Antibiotic Capability Yes Available on request and as required.
Dialysis Yes Provided by registered nurses and in liaison with the renal dialysis specialist at Northland Base Hospital.
Wound Care Yes Provided by registered nurses.
Diabetic Care Yes Provided as required by registered nurses and in conjunction with the Dargaville Medical Centre Diabetes Nurse.
Continence Advice Yes Provided by registered nurses and in liaison with incontinence specialist nurse.
Stomal Therapy Yes Available on request.
Stroke Rehabilitation Yes Available on request.
Tracheotomy Care Yes Available on request.
Spinal Injuries Care Yes For existing spinal injuries. Not available for acute spinal injury care.
Infection Control Yes Provided by registered nurses.
Surgical Followup Yes Regular on site doctor visits. Residents are to be transported to specialist appointments by family or family are unable we can supply transport and maybe some cost involved.
Psychiatric Care Yes Provided by Northland DHB mental health services as required.
Primary Rural Health Care Yes In conjunction with the Dargaville medical centre and community health networks.
Community Health Yes Available on request.
Clinical Management Yes Staffing includes Registered Nurses and a Clinical Nurse Manager.
Other Specialties Yes Chronic disease management.
Updated: 25 Nov 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Respite stays are available on request and based an service availability.
Carer Support Yes Carer support is available on request and based on service availability.
Other Short Stay Programme Yes
High Care Needs Yes High care and support needs are able to be provided based on individual needs assessment and service availability.
Subsidised Yes Subsidised hospital, dementia and rest home care is available.
Private Paying Yes Private paying care is available.
Booking can be made in advance Yes
Updated: 25 Nov 2019
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms with their furniture, photos, pictures, art, books, and other memorabilia.
Single Rooms Yes
Shared Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes Three types of ensuite are available: 1. shared toilet and hand basin 2. shared shower, toilet and hand basin 3. private shower, toilet and hand basin There is a daily charge for the ensuite rooms. Shared ensuite $10 and full ensuite $20
Alcohol Permitted Yes As approved by management.
Negotiate To Bring Own Pet Yes Caged birds and bowled fish are welcome. We can negotiate with small animals if Residents require. We do have a policy that must be adhered to.
Phone Access In Own Room Yes Telephone jack points are available in each room. Telephone costs are resident responsibility.
Wifi Yes Wifi access is available.
Resident can adjust heating in own room Yes Adjusted by staff as required.
Cater for under 65 yrs with Disability Yes Short and long term stays available for people under 65 years with a disability.
Lounges/seating areas Yes Two separate lounge and dining areas. Extensive covered and uncovered decking areas.
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes Day and overnight stays are available.
Provide End of Life/Palliative Care Yes Available as required and on request.
Palliative Care Contract No We do provide Palliative Care when required.
Day Programme for day stay clients Yes As required and available.
Outings Yes Regular weekly outings in the minivan occur, to local places and events. Individual outings may occur based on staff availability.
Whānau Room Yes Two lounge and separate dining areas, and resident rooms can be used for whanau visits and meetings.
Māori Kaupapa Yes Kaumatua and Kuia are available on request through the local community.
Residents Committee Yes A monthly residents meeting occurs and is attended by management. Minutes and actions are produced for residents and formal representatives.
Family Committee No Family are welcome to attend the resident meetings and to speak to management as required.
Newsletter Yes A quarterly newsletter is produced including news, updates, changes, events, resident stories and other service information.
Policy for management of challenging behaviour Yes Staff are trained to care for residents with challenging behavior. Individual care plans provide guidance.
Confused Residents Yes A specialist secure Dementia Unit is available for people at personal risk due to confusion, poor memory or disorientation. Staff are trained to care for residents with dementia symptoms.
Rural Setting Yes Nestled back from the road for peace and privacy, yet centrally located only 200 metres from the Dargavilles main shopping centre.
Smokers Room No Only permitted in a designated covered outside area.
Smoking Permitted Yes In designated outdoor covered area, for all residents health and safety.
Semi-Secure Yes All rooms and exits are fully alarmed at night for security. A 15 bed specialized secure dementia unit is available.
Updated: 25 Nov 2019
Special Features
Special Features
All resident rooms have their own heat controls, have a shared or private ensuite, and their own ranchslider leading onto large deck areas.

Comfortable lounge and dining rooms are provided and also used for various recreational activities that keep residents, staff and visitors alike energized and smiling. Local entertainers provide regular musical sessions.
Updated: 25 Nov 2019
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, Art, Big print books, Bingo, Board games, Bowls, Canine friends, Care and Craft, Children, Church, CMA, Concerts, Craft, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Indoor Games, Jigsaw, Library, , Massage, Minibus, Movies, Music, Newspaper reading, Outings, Parties, Pianist, Picnic facilities, Pool table, Quizzes, Reading, RSA, Sing-a-longs, Singing, Videos
Updated: 25 Nov 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not All payment and fees aspects are identified and agreed as part of the resident referral and admission process.
Staffing qualifications and details We have 47 staff working in the service, including caregivers, nurses, household, administration and property maintenance. All staff are trained to undertake their role effectively and are supported to do ongoing training and development, for example the Aged Care Education Core Programme (ACE), Supplement & Dementia. A compulsory monthly Inservice programme covers many essential topics like dementia care, continence management, client rights and responsibilities, infection control, transfer and handling, and many others.
Details about meals All meals are cooked on site and all recipes are planned in conjunction with the Dietitian to ensure that residents receive healthy, interesting and nutritious food.
Updated: 16 Jan 2023
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Chinese Yes
Croatian Yes
Czechoslovaki Yes
Dalmatian Yes A resident available for interpretation
English Yes Staff are fluent
Fijian Indian Yes
Filipino Yes
Japanese Yes
Malayalam Yes
Māori - Te Reo Yes Good understanding of Te Reo
Samoan Yes
Sign Language Yes
Sri Lankan Yes
Tongan Yes
Updated: 25 Nov 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Seventh Day Adventist Yes
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 25 Nov 2019
Location Distance Details
Public Transport 0.10 Km Local private taxi/bus service available on request. Shoppers bus to Whangarei on week days
Shops 0.20 Km Norfolk Court is situated close to the shopping centre and within easy walking distance. Mobile Residents are able to shop independently or be accompanied by staff or family.
Mall 0.10 Km
Parks 0.50 Km There are several parks in the local area.
Library 0.10 Km A short distance from Norfolk Court and the library service will also visit on-site as requested.
Updated: 25 Nov 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Care Association New Zealand Yes
National Certificate in Diversional Therapy Yes Staff are supported to undertake this qualification.
Aged Care Association New Zealand (ACA) Yes We have been a member of the ACA since 1992.
Care Association New Zealand Aged Care Association New Zealand (ACA)
Updated: 25 Nov 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.