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Monte Vista Residential Care

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Monte Vista Residential Care
13 Shepherd Road
Taupo 3330
Postal Address
Same as above
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Ann Robertson - 027 437 8033
Te Kotahitanga O Ngati Tuwharetoa
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Endowed with a stunning panorama of Lake Taupo, the mountains and surrounding areas, Monte Vista is the perfect choice for anyone wanting to receive great care in an iconic town.

Monte Vista is the only independent hospital-level care provider in the greater Taupo area not related to a retirement village operator. This means that all our efforts at Monte Vista are focussed solely on providing great care, without compromise or distraction.

As one of the most iconic towns in New Zealand, Taupo provides a quintessentially Kiwi locale for great rest care. Nestled in a quiet suburb (while still being a stone throw away from the town centre), Monte Vista boasts exceptional views of Lake Taupo and Mt Ruapehu, guaranteed to delight residents and families alike.

The building itself provides a perfect interior for great care. Based on an easy layout, wings extend out from a central communal lounge, with all bedrooms conveniently close to it and the dining room. Each wing sports a separate smaller lounge often used as a quiet space, allowing for flexible living options.

Beautiful gardens and grounds around the building perfectly compliment the views, with an easily accessible flow between indoor and outdoor areas. Plenty of spaces for quiet reflection, as well as activities (yes, we admit we do love the occasional hangi), means residents are never left wanting for ways in which to enjoy the fresh Waikato air.

Monte Vista is well-known in the local community for its friendly and family-like atmosphere. Schools and community groups regularly visit and integrate with our residents, with plenty of cultural events and celebrations to entertain, surprise, and delight residents.

We provide a range of single rooms, with options for couples and some en suites available. Many of our light and bright rooms have direct views onto and over the lake..

Visit us today to help us find a perfect room for you.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 30 Mar 2020
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 16
Vacancy Yes
Our beds are available for hospital or rest home level care
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes
Updated: 27 Jun 2022
“I enjoy the fact that independence is encouraged. This means I can come and go as I please. I enjoy the staff, the meals and the extras that they do for us. I was pleased to be asked to be the Maori Advocate for Monte Vista and it’s good to see that the staff are learning about all cultures.” Gene, 74 years

“I was devastated and disorientated when I had to leave and close up my home. Now I don’t think there could be a better place to be. Monte Vista is so well run and the staff are so kind. The meals are tasty and of course I have some favourites like macaroni cheese, shepherds pie and roasts. There are always plenty of cups of tea offered to me. I don’t feel lonely as I have plenty of visitors, and there are always visiting Taupo people that come to play the piano and sing. My eyesight is not good for reading, but I enjoy watching the television in the privacy of my room.” Eden, 101 years

“I was in hospital and was unable to cope at home, so my daughter and I decided I would come to Monte Vista. I wouldn’t go to any other place in Taupo! I get on so well with all the staff, they are marvellous. We have lots of fun and laughter. I feel so secure here, and warm and happy.” Thelma, 90 years
Updated: 30 Mar 2020
Type Hours Per Week Status Details
Registered Nurse Yes 24 hours, 7 days a week
Healthcare Assistants/Caregivers Yes Cheerful, friendly and respectful
Physiotherapist Yes We have a contracted Physiotherapist who visits every week, together with a Physio Assistant who is here every weekday morning. Residents are comprehensively assessed upon admission, and a plan is prepared to assist in maintaining and improving mobility.
Activities Co-ordinator Yes Dedicated Activities stafff offer a varied program of in-house activities, outings and participation in local events and shows.
Hairdresser Yes One day per week, or as required.
Podiatrist Yes
Dietitian Yes
Accredited Visitors Yes A wonderful base of volunteers, animals, musicians, and anyone else interesting and/or entertaining
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Regular visits from varied religious denominations.
Other Personnel Negotiable As required
Updated: 30 Mar 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes All RNs are competent in oxygen delivery.
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes Our team provides care and support for end of life to both residents and their loved ones. We support family/whanau and empower them to make decisions that are important for them.
Dialysis Yes Peritoneal dialysis certificated and competent
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes All staff are trained and experienced in this area
Surgical Followup Yes
Clinical Management Yes
Updated: 4 Dec 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 4 Dec 2019
Feature Status Details
May Bring Own Furniture Yes
Single Rooms Yes
Rooms suitable for a couple Yes Options available
Ensuite Yes
Alcohol Permitted Yes
Pets In Residence Yes Regular visits
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Residents are responsible for their own account
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Residents Committee Yes
Family Committee No Family members are invited to resident meetings
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting Yes
Smoking Permitted No Monte Vista Residential Care is a non smoking facility.
Updated: 4 Dec 2019
Interests & Activities
Interests & Activities
In a home where many residents live, it’s important to us to celebrate your individuality, make you feel valued, and respect your contributions.

Whether you want to read, paint, enjoy the outdoors, or almost any other thing imaginable, our care focusses on creating an environment where you have both the time and support to do what makes you happy. Our activities program is designed to give you a way to be part of the social life in the home, and also to do what you enjoy.

Activities programs are daily events staff facilitate with residents based on their preferences. Upon admission, our Activities Coordinator will work with care staff to understand your needs, and incorporate your preferences into the overall activity program.

Our unique activities program is run on a daily basis, and planned a week in advance. This means our residents and families can see what activities we are planning, and even make special requests.

Our activities teams regularly organize mobility vans or other transport to take residents out for special events. Some residents have complex levels of care, making it difficult for them to participate in activities. In these cases, we make every effort to move beds and wheelchairs into communal or outdoor areas, and to do what we can.

Please ask your local Manager about how we can accommodate you preferences in our activities programs.
Updated: 4 Dec 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please enquire for details.
Staffing qualifications and details Our friendly staff are on hand 24/7 to support our residents and provide companionship, respect, fun, and individualised care.
Details about meals When we say "home cooked", we mean it! All meals are designed a by professional chefs, and reviewed by a leading dietician.
Updated: 4 Dec 2019
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Interpreter Yes Available on request
Japanese Yes
Maori - Te Reo Yes
Updated: 4 Dec 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Non denominational Yes We welcome all faiths. Please contact the manager if you would like to arrange a church service or to speak to residents.
Updated: 4 Dec 2019
Location Distance Details
Shops 5.00 Km Short drive to the town centre
Parks 0.50 Km Short distance to Botanical Gardens
Library 5.00 Km Library on site. Taupo Library do a monthly delivery service for registered users.
Updated: 4 Dec 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 4 Dec 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.