Lady Wigram Care
At a glance
- Vacancy
- Yes
- Name
- Lady Wigram Care
- Category
- Hospital
- Address
- 210 Kittyhawk Avenue
Wigram
Christchurch 8042 - Region
- Canterbury
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Avi Chand
- Owner
- Lady Wigram Village - 03 341 0543
- Care Facility Manager
- Avi Chand - 0272551211
Other services
Photos
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Map
Residents and families can have complete confidence that each individual resident will have every need catered for.
Residents receive hospital level care, staffed 24 hours a day, 7 days a week by our caring and compassionate team of registered nurses and trained caregivers. Residents will benefit from chef prepared meals using fresh, high quality ingredients.
Lady Wigram Village offers peace of mind with the purpose built, state of the art hospital facilities, featuring large spacious corridors, common lounge areas and a wide range of activities and entertainment provided by our skilled diversional therapists.
Room Features:
-German designed, top of the range hospital beds
-Ceiling Hoists available in some rooms
-Recliner and visitor chairs
-Individual heat pumps
-TV
-Ensuite and tiled heating
-Second floor window views
-Purpose built joinery
-Optional phone and internet
Residents receive hospital level care, staffed 24 hours a day, 7 days a week by our caring and compassionate team of registered nurses and trained caregivers. Residents will benefit from chef prepared meals using fresh, high quality ingredients.
Lady Wigram Village offers peace of mind with the purpose built, state of the art hospital facilities, featuring large spacious corridors, common lounge areas and a wide range of activities and entertainment provided by our skilled diversional therapists.
Room Features:
-German designed, top of the range hospital beds
-Ceiling Hoists available in some rooms
-Recliner and visitor chairs
-Individual heat pumps
-TV
-Ensuite and tiled heating
-Second floor window views
-Purpose built joinery
-Optional phone and internet
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 9 Sep 2021 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 58 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | Yes |
| Premium Accommodation Charges | Yes from $60.00/day up to $60.00/day as at 02 Jul 2025 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 11 Jul 2025 |
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Testimonials
| "A lovely facility with caring & competent staff. I recommend it." Lady Wigram Hospital Family Member - November 2024 "We are so very thankful for the excellent care Dad receives. The staff at Lady Wigram show kindness and respect and the feeling within the hospital is that of family. " - Lady Wigram Hospital Family Member, ML - November 2024 "As a staff member of the aged care community, I have had the privilege of working alongside some of the most dedicated and compassionate individuals in the field. Our aged care staff go above and beyond every day to ensure that our residents feel valued, respected, and cared for." Lady Wigram Hospital Staff Member, SD - November 2024 "Working at Lady Wigram has been a positive experience, which has provided me with opportunities to improve my skill set, increase my knowledge and follow best practices. Summer is my favorite time of year the village comes alive with the amazing grounds. Everywhere you look u can appreciate the families in the cafe the staff v residents bowls, croquet laughter the village is alive & such a happy place to be. The staff work really hard paying special attention to detail for each and every individual resident that works through the door. I enjoy our sendoff where staff gather in a guard of honor to farewell those we have cared for. It makes me proud to be a part of this team, it truly offers a homely feel." - Lady Wigram Hospital Staff Member - October 2024 "Lady Wigram is a wonderful place to work. I have worked in many aged care facilities over my years of nursing and have found LW is by far the best. The staff are warm and welcoming all the time and go the extra mile to make it a fun place to work. Residents appear very happy to reside here." - Hospital Staff Member, AM - October 2024 "On behalf of the family we would like to take this opportunity to express our heart felt feelings at the loving care given to mum during her time in the hospital, particularly the staff who were on duty just before and after her passing. These women showed so much devotion, kindness, understanding and loving care, during this final stage." - Lady Wigram Hospital Family Member - September 2024 "As you know it is a very difficult time and I have been amazed to observe the tenderness, compassion and love the care givers have for each resident. They are exceptional!" - Lady Wigram Hospital Palliative Family Member - May 2021 |
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Updated: 7 Nov 2024 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | Our Clinical Manager and Hospital Clinical Co-Ordinator work alongside a great team of Registered Nurses. Our hospital have Registered Nurses on site 24/7. | |
| Nurse Practitioner | Yes | ||
| Healthcare Assistants/Caregivers | Yes | We are fortunate to have a diverse group of compassionate and professional individuals from various nationalities, bringing a wealth of experience and cultural richness to our team. Our Caregivers are not only empathetic and dedicated, but they also take immense pride in delivering exceptional care to our residents. | |
| Physiotherapist | Yes | Physio on the Go, along with our two dedicated Physiotherapy Assistants at Lady Wigram, we are committed to enhancing the well-being of our residents. We offer customized exercise and physical therapy programs tailored to meet the unique needs of each individual. Our approach focuses on promoting mobility, strength, and overall health, ensuring that every resident receives the attentive care and support they deserve on their path to improved physical wellness. | |
| Diversional Therapist | Yes | Our skilled and dedicated Diversional Therapist (Qualified Activities Specialist), responsible for leading a dynamic team that consists of five Activities Coordinators and one enthusiastic Activities Assistant. Together, they create and implement a diverse range of engaging activities designed to enhance the well-being and quality of life for our residents. Additionally, we are fortunate to have our second Diversional Therapist, who plays a vital role in the Dementia unit, providing specialized support and tailored programs to meet the unique needs of those in her care. | |
| Activities Co-ordinator | Yes | We provide a lively and diverse activities program designed to engage our residents seven days a week in both our hospital and rest home. In our specialized dementia unit, we offer stimulating activities five days a week. Each program is tailored to promote well-being, social interaction, and enjoyment, ensuring that every resident has the opportunity to participate in meaningful experiences. | |
| Hairdresser | Yes | Discover the convenience of our onsite hair salon, where a variety of professional hair services are available exclusively for residents. Whether you're in need of a stylish haircut, a relaxing color treatment, or a special occasion updo, our skilled stylists provide quality services at reasonable prices, all just steps from your door. Treat yourself to a rejuvenating experience in a comfortable environment! | |
| Podiatrist | Yes | ||
| Dietitian | Yes | Our menus are thoughtfully re-evaluated on a regular basis by our experienced dietitian, who visits each month to ensure we meet the diverse nutritional needs of our residents. She is readily available for consultations, offering personalized guidance for residents with specific dietary requirements or those aiming for weight loss. This commitment to individualized care helps us provide a nutritious and balanced dining experience for everyone. | |
| Kaumatua | Yes | ||
| Chaplain/Spiritual Advisor | Yes | ||
|
Updated: 7 Nov 2024 |
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Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | Our Registered Nurses are skilled and proficient in managing oxygen therapy. |
| Bariatric (Care of the very overweight) | Yes | Our Registered Nurses are skilled and proficient in managing the care required for bariatric residents. |
| Palliative Care (Contracted) | Yes | Our dedicated staff provide exceptional care for all residents, including those in need of palliative care, ensuring both residents and their families feel comfortable. |
| End of Life/Palliative Care | Yes | Our dedicated staff provide exceptional care for all residents, including those in need of palliative care, ensuring both residents and their families feel comfortable. |
| Wound Care | Yes | Our Registered Nurses are skilled and proficient in managing wound care. |
| Diabetic Care | Yes | Our Registered Nurses are skilled and proficient in managing resident's diabetic care. |
| Continence Advice | Yes | Our nursing team is skilled in assessing and offering expert continence advice. We offer a wide range of continence products and our dedicated care team supports individuals with effective continence management. |
| Stomal Therapy | Yes | Our Registered Nurses are skilled and proficient in managing stomal therapy. |
| Stroke Rehabilitation | Yes | Our dedicated multidisciplinary care team is committed to developing a personalized restorative program that addresses the unique needs of each resident affected by a stroke. Through a comprehensive approach, we will provide tailored support and care, focusing on rehabilitation and enhancing the overall well-being of our residents. |
| ACC Rehabilitation | Yes | |
| Infection Control | Yes | Our entire staff is thoroughly trained in the fundamental principles of infection control to ensure the safety and well-being of everyone in our care. The Clinical Manager, who has undergone specialized training in this area, plays a crucial role in guiding our team. They offer valuable infection prevention and control advice, fostering a culture of safety and vigilance among all staff members. |
| Surgical Followup | Yes | |
| Clinical Management | Yes | In every designated area, we have a dedicated Clinical Co-Ordinator working full-time along with our Clinical Manager. Together, they play a crucial role in supervising our nursing and caregiver teams, ensuring that every member is delivering exceptional quality of care. Their leadership and oversight help maintain our high standards, fostering an environment where our patients receive attentive and compassionate support. |
|
Updated: 30 Dec 2024 |
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Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | At our organisation, we offer comprehensive respite care designed to give caregivers a much-needed break from their responsibilities. This service not only allows caregivers to recharge and focus on their own well-being, but it also ensures that residents receive dedicated attention, care, and companionship. Our trained staff are committed to creating a warm and supportive environment, engaging residents in meaningful activities that promote social interaction and emotional well-being. We understand the challenges of caregiving, and we aim to provide peace of mind by delivering high-quality care and support during these respite periods. |
| High Care Needs | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
| Booking can be made in advance | Yes | |
|
Updated: 7 Nov 2024 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Every one of our rooms is equipped with essential furnishings to ensure a comfortable living experience for our residents. While the provided furniture includes items such as a bed, desk, and chair, we encourage residents to personalise their space. You are welcome to bring in additional furnishings or decorative items, as long as they can fit comfortably within the room's layout. |
| Single Rooms | Yes | All rooms in our care facility are designed for comfort and privacy, each equipped with its own ensuite bathroom for convenience. The dementia rooms are thoughtfully furnished to meet the needs of our residents, featuring a cozy bed with supportive bedding, a bedside table for personal belongings and a comfortable chair for relaxation. Our aim is to create a welcoming and secure environment that promotes the well-being and dignity of all residents. |
| Ensuite | Yes | Each room comes with an ensuite bathroom that features heated tiled floors. |
| Alcohol Permitted | Yes | |
| Phone Access In Own Room | Yes | |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | Each of our rooms features an individual heat pump that can be adjusted to the resident's preferred temperature. |
| Lounges/seating areas | Yes | The hospital area boasts a generously sized lounge designed for comfort and relaxation, complete with multiple intimate seating arrangements that encourage conversation and connection. In addition to this open space, we offer a private family room, providing a peaceful retreat for families to gather and support one another during challenging times. Furthermore, our delightful sitting room offers stunning views of the Southern Alps, creating a serene atmosphere where visitors can unwind and enjoy the natural beauty surrounding them. |
| Cafe | Yes | The Kittyhawk Café, located on-site, provides a pleasant atmosphere for all visitors. |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | |
| Provide End of Life/Palliative Care | Yes | |
| Palliative Care Contract | Yes | |
| Outings | Yes | |
| Whānau Room | Yes | |
| Māori Kaupapa | Yes | |
| Newsletter | Yes | A quarterly newsletter is created for residents, offering updates, events, and valuable information about our community. This newsletter is also conveniently emailed to families, ensuring everyone stays informed and connected throughout the seasons. |
| Policy for management of challenging behaviour | Yes | Our organisation has a written policy for managing challenging behaviors, and all staff receive training to understand these behaviors. |
|
Updated: 7 Nov 2024 |
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Interests & Activities
| Activity programme, Advocate, , Aromatherapy, Art, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Church, Classical Music, Craft, Dancing, Electric beds, Entertainers, Entertainment, Exercises, Games, Garden, Gardening, Gas Fire, Happy Hour, Housie, Movies, Music, Newspaper reading, Outings, Pastoral care, Quizzes, Reading, Singing |
|
Updated: 31 Oct 2024 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | If you would like more information or have any questions, please do not hesitate to reach out to us. We are here to assist you and provide further details as needed. | |
| Staffing qualifications and details | Our staff members actively participate in a comprehensive orientation program designed to familiarize them with company policies, procedures, and culture. Additionally, they engage in continuous education through workshops, training sessions, and courses to further develop their skills and knowledge throughout their careers. This commitment ensures that our team remains well-informed and effective in their roles. | |
| Details about meals | All of our meals are carefully crafted and approved by a qualified dietician to ensure they meet your nutritional needs. Each dish is freshly prepared on-site using high-quality ingredients, and we take pride in incorporating delicious home-baked items into our menu. Our main meal is served at midday, offering a hearty selection designed to satisfy and nourish you. In the evening, we provide a lighter meal that complements the day's nutrition without feeling heavy, allowing for a comfortable dining experience before bedtime. | |
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Updated: 5 Nov 2024 |
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Languages Spoken
| Language | Status | Details |
|---|---|---|
| English | Yes | |
| Filipino | Yes | |
| Interpreter | Yes | Available on request |
| Nepali | Yes | |
| Tagalog | Yes | |
| Other Information | Yes | We can arrange a translator service should you require them |
|
Updated: 31 Oct 2024 |
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Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | |
| Christian | Yes | |
| Denominations/Faiths represented | Yes | |
| Evangelical | Yes | |
| Inter denominational | Yes | |
| Jehovah Witness | Yes | |
| Methodist | Yes | |
| Non denominational | Yes | |
| Presbyterian | Yes | |
| Roman Catholic | Yes | |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility upon request |
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Updated: 31 Oct 2024 |
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Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Halal | Yes | |
| Indian | Yes | |
| Korean | Yes | |
| Kosher | Yes | |
| Other | Yes | |
| Vegan | Yes | |
| Vegetarian | Yes | |
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Updated: 31 Oct 2024 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 0.25 Km | |
| Shops | 0.45 Km | The Landing is located a short distance away. |
| Mall | 3.50 Km | Hornby Hub |
| Parks | 0.75 Km | Marama Park, Harvard Park, Te Kahu Park and Tautoro Park are all within .75 kms. |
| Library | 3.90 Km | Matatiki Hornby Centre - Library |
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Updated: 31 Oct 2024 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Care Association New Zealand | Yes | |
| National Certificate in Diversional Therapy | Yes | |
| Aged Care Association New Zealand (ACA) | Yes | |
| Police checked | Yes | |
| Registered Retirement Village? | Yes | |
| Retirement Village Accreditation (Expiry date) | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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Updated: 31 Oct 2024 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.