Hilda Ross Retirement Village
At a glance
- Izak Luther - 07 855 9542
- Ryman Healthcare
- Clinical Manager
- Charmaine Lim-Capendit - 07 855 9542
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. At Hilda Ross Retirement Village, we’re dedicated to caring for you now and into your future.
As well as independent living and assisted-living apartments, we also provide resthome, hospital and specialist dementia care. Providing a range of living and care options is just one of Ryman’s points of difference.
Since 2014, we’ve won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award eight times. And we’ve been awarded the gold medal seven times in the Reader’s Digest Quality Service award.
Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.
Hilda Ross is one such village that has achieved this ‘gold standard’ in care. To achieve this, it has been determined that the care centre, which includes our hospital, has exceeded the sector standard for aged care.
Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.
A clinical manager and unit coordinators oversee our trained carers and registered nurses in the delivery of your daily care.
In hospital care, a registered nurse is always on duty, and our on-call doctor is always available. Wherever possible, the same team members will care for you each day.
Private rooms are warm and spacious, and every room includes an ensuite bathroom. There are monitored call bells in your room and ensuite. To ensure a prompt response, all of our nursing and care staff carry a pager that alerts them if a resident rings their bell.
We provide all your meals and snacks form our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.
Amenities include a hair and beauty salon and shop. To ensure your safety at all times, we have 24-hour security on site. Our village also has emergency generators in our care centre, assisted-living apartments and village centre.
What really makes a difference in Ryman care centres, is the daily dedication of our caring teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.
Choosing the right care centre is one of the most important decisions you will make. At Hilda Ross, our dedication to care begins even before you or your loved one has moved in.
The Lifestyle at Hilda Ross Retirement Village has so many wonderful aspects. We appreciate that everyone has different needs and expectations, so we encourage you to come and visit.
Compare our care centre with other providers, and join in with the activities or events on offer. That way, you’ll obtain a real appreciation of the care centre lifestyle, and whether you can see yourself living there.
You’ll be supported by our care team every step of the way, to ensure your move into hospital care is a smooth and informed transition.
We look forward to introducing you to our warm and caring community.
|Contract with DHB||Yes|
|Updated: 17 Mar 2022|
Bed and Vacancy Details
|Approximate number of beds at this level of care||55|
|Each room with own ensuite|
|Impending vacancy||Yes - 1 bed available|
|Premium Room Charges||Some Rooms as at 17 Aug 2022|
|MOH Certification and Audit Report||View MOH certification and audit report (opens in a new tab)|
|Extra admission requirements due to COVID-19||No|
|Updated: 17 Aug 2022|
|Type||Hours Per Week||Status||Details|
|Registered Nurse||Yes||Our care centre has 24 hour registered nursing cover. Our registered and enrolled nurses are responsible for the supervision and delivery of high quality nursing care to all care centre residents. The clinical manager and unit coordinators oversee our trained carers and registered nurses in the exceptional delivery of our daily care.|
|Nurse Practitioner||Negotiable||We are able to access the expert advice of a nurse practitioner should this be required.|
|Enrolled Nurse||Yes||Our dedicated team of enrolled nurses provide high quality nursing care to all care centre residents.|
|Healthcare Assistants/Caregivers||Yes||With the support and guidance of the registered nursing team, our caregivers provide assistance and support to care centre residents on a daily basis. Wherever possible, the same caregivers will care for the same residents each day in order to get to know each other well and form a strong connection. All of our caregivers are supported to undertake training in the care of older people.|
|Physiotherapist||Yes||A physiotherapist is available on a medical referral basis. The physiotherapist will establish individualised programmes for residents as required.|
|Activities Co-ordinator||Yes||We have a dedicated activities and lifestyle coordinator in the care centre five days a week, who plans and implements a programme of recreational, diversional and social activities for residents in the care centre to participate in as they please.|
|Hairdresser||Yes||We have a fully equiped hairdressing salon on site, with services available to residents for a reasonable fee. Appointments can be booked through reception or with the help of a care assistant.|
|Podiatrist||Yes||A podiatrist visits the village regularly, and care centre residents are treated on a medical referral basis.|
|Other Personnel||Yes||Should the services of a specialist be required we will assist residents in accessing the appropriate people to meet their requirements.|
|Updated: 20 Apr 2022|
Specialities or Areas of Expertise
|Specialities or Areas of Expertise||Status||Details|
|Oxygen Management||Yes||We have oxygen concnetrators available on site for the private use of hospital residents if this is their prescribed therapy.|
|Gastronomy/Nasogastric Management||Yes||Our staff are trained in this type of intervention should a resident require this level of treatment.|
|End of Life/Palliative Care||Yes||Our staff are trained in this type of intervention should a resident require this level of treatment.|
|Wound Care||Yes||Our staff are highly skilled in current best practice in wound care, we are always keen to elicit expert advice or review our practices as required.|
|Diabetic Care||Yes||Our staff are well trained in diabetic care and we are able to cater for diabetic diets.|
|Continence Advice||Yes||Our staff are well trained in continence management and we also have the ability to access specialist review as required.|
|Stomal Therapy||Yes||We are happy to access this service via the DHB as required.|
|Stroke Rehabilitation||Yes||We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.|
|Infection Control||Yes||Our infection prevention and control policies and procedures are practical, safe, and guide our well-trained staff and residents in minimising the risk of infection at the village. It all starts with good hand hygiene as an important way to keep us healthy and safe from bugs that may be present in the community.|
|Clinical Management||Yes||Our clinical manager is an experienced registered nurse who is responsible for overseeing the management of residents' care.|
|Other Specialties||Yes||Our company has access to highly specialised nursing clinicans as required.|
|Updated: 20 Apr 2022|
Respite, Carer Support or other Short Stay
|Respite, Carer Support or other Short Stay||Status||Details|
|Respite||Yes||We offer respite care in our warm and welcoming care centre. Respite care provides temporary care in a range of circumstances. You may need some rehabilitation after a hospital stay, or perhaps a little extra help. Whether it’s for a single night or a few weeks, a short stay at our care centre can be a welcome break from your usual routine.|
|Booking can be made in advance||Yes|
|Updated: 20 Apr 2022|
|May Bring Own Furniture||Yes||All of our rooms come fully-furnished. Residents are welcome to bring small and special items such as a favourite armchair, provided they can be accommodated in the room.|
|Single Rooms||Yes||All rooms at our village are of a premium standard and include an ensuite. Every room is furnished with a bed, with linen provided, bedside cabinet, chest of drawers, chair and television.|
|Ensuite||Yes||All rooms include an ensuite.|
|Alcohol Permitted||Yes||Residents are welcome to socialise as and when they please. We hold a popular happy hour each week.|
|Pets In Residence||Yes||By negotiation.|
|Phone Access In Own Room||Yes||We have two portable phones that can be used by residents in their rooms to make or receive calls. Residents are welcome to have a telephone installed in their room. An adapter may be required and it is the residents responsibility to contact a provider to arrange a connection to their room.|
|Wifi||Yes||Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.|
|Resident can adjust heating in own room||No||All of our rooms are kept to a warm and pleasant temperature. Under floor heating on the lower-level floor may be adjusted at the residents request.|
|Cater for under 65 yrs with Disability||Yes||Please discuss specific requirements with the village manager.|
|Lounges/seating areas||Yes||Care centre residents enjoy access to spacious lounges, dining areas and serene outdoor spaces.|
|Gay / LGBT IQ Friendly||Yes|
|Day Programme for day stay clients||Yes||We offer private day care to residents, contact village management for further information.|
|Outings||Yes||Regular outings are held and provided by our vans on site. We encourage residents to maintain contact with individuals and groups throughout the community.|
|Whanau Room||Yes||We have a whanau room available that offers family and visitors the opportunity to have time out, make a cup of tea or coffee or make private phone calls. Simply ask our staff and we will always do our best to assist our families at anytime.|
|Maori Kaupapa||Yes||Available on request|
|Residents Committee||Yes||Our village hosts resident meetings every second month. These are an opportunity for residents to meet and express any concerns, and to share happy moments.|
|Family Committee||Yes||Relatives meetings are held every 6 months to keep everyone updated on what is happening in the village, and are an opportunity for family members to raise any issues or concerns. Relatives receive a written invitation to their meetings and residents are notified via their activity calendar when the meetings are due to take place.|
|Newsletter||Yes||A regular newsletter is circulated providing updates on village activities and exciting news.|
|Policy for management of challenging behaviour||Yes||We have well-formed policies and procedures that are available to be viewed.|
|Confused Residents||Yes||We are proud providers of specialist dementia care and strive to maintain the highest level of support. Some of our residents may be mildly confused and our staff are specialised in providing a calming and safe environment for residents to enjoy living in.|
|Rural Setting||No||The views from this facility are beautiful with delightful gardens that are full of colour and interest.|
|Updated: 21 Apr 2022|
|The complimentary Ryman Engage programme provides residents with a variety of activities that cover all aspects of wellbeing considered important for quality of life. These include physical activity, social engagement, intellectual stimulation, creativity and embracing culture and spirituality.
Triple A is our award-winning exercise class on offer to residents, designed to maintain and improve strength and balance, heart health and fitness and range of movement. We offer classes to suit all activity levels, even seated classes for those who are less mobile. Regular exercise benefits everyone, regardless of age, and evidence shows that it is never too late to make real fitness gains.
|Updated: 6 May 2022|
Interests & Activities
|Activity programme, Big print books, Board games, Bingo, Bowls, Canine friends, Care and Craft, Chapel, Church, Classical Music, Concerts, Cooking, Craft, Dancing, Entertainers, Entertainment, Exercises, Games, Happy Hour, Housie, Indoor Games, Library, Music, Newspaper reading, Outings, Quizzes, Shopping, Sing-a-longs, Sky TV, Videos, Views, Billiards, Garden, Golf, Mah Jong, Movies, Reading|
|Updated: 20 Apr 2022|
|What's included in your fees and what's not||Please contact management for details.|
|Staffing qualifications and details||We encourage our team to take up opportunities to study Level 2 to 4 qualifications under the NZQA framework. Scholarships are offered to support further education. Our new Micro-Credential offers specialised education in dementia care.|
|Details about meals||Breakfast and supper are generally served in residents rooms. All other meals can be served in rooms or in the dining room. The main meal of the day is prepared fresh on site by our dedicated chefs. There are three main course choices, including a vegetarian option. Specific food preferences and cultural or dietary needs can be catered for. All our meals are cooked at the village giving our food a lovely home made touch. Residents can help themselves to tea, coffee and fruit at all times, all of our morning and afternoon teas and suppers consist of delicious home baking. Guests are welcome to join residents for meals. Staff members will need to be advised when making a reservation.|
|Visitor information||Visitors are welcome any time, we simply ask that they are respectful of the privacy of other residents. Current Covid protocols may require specific visitor timings, please speak to village management for further information.|
|Recreational opportunities||Each month residents are provided with a calendar that outlines our regular programmes, along with a variety of fun special events. We welcome input and feedback from residents and families in deciding our calendar of events.|
|Internet access||Free WiFi for residents and guests is available anywhere in the main building and can be used from any wireless-capable device.|
|Transport||Personalised driving services, where the driver will accompany a resident to an appointment or on an outing, are available from companies such as Driving Miss Daisy. The closest bus stop to the village is on Ruakura Road. The bus stop is opposite the main village gates.|
|Associated Complexes||We are a part of the Ryman Group of retirement villages and care facilties.|
|Updated: 6 May 2022|
|Other Information||Yes||Should English not be your first language, we will make every endeavour to ensure we are able to understand you and your needs. We will also ensure an interpreter (or other) is available on request as required.|
|Updated: 20 Apr 2022|
|Inter denominational||Yes||Services are held weekly in the resthome and all are welcome to attend.|
|(Other comments)||Yes||We will endeavour to meet individual resident's needs as requested.|
|Updated: 20 Apr 2022|
|Public Transport||0.50 Km||The closest bus stop to the village is on Ruakura Road. The bus stop is opposite the main village gates.|
|Shops||0.65 Km||We have a shop in the village which stocks toiletries, magazines, confectionary and other small items. Countdown Supermarket is on Peachgrove Road - 5 minutes walk away. There is a corner dairy and a takeaway shop 10 minutes walk away on Peachgrove Road.|
|Mall||3.00 Km||Westfield Shopping Mall is our closest mall and has a wide range of shops and cafés.|
|Parks||1.20 Km||Marist Park is the closest park to the village.|
|Library||Residents are welcome to visit the village library at any time. A mobile library service is also provided by the activities team.|
|Updated: 22 Apr 2022|
Credentials & Membership
|Credentials & Membership RC||Status||Details|
|New Zealand Aged Care Association (NZACA)||Yes|
|Registered Retirement Village?||Yes|
|Retirement Villages Association of New Zealand [Inc] (RVA)||Yes|
|Other details||Yes||All of Ryman Healthcare’s New Zealand villages, from Whangarei to Invercargill, have gained Dementia Friendly Accreditation as recognised by Alzheimers New Zealand.|
|Updated: 20 Apr 2022|
The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.