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Highlands Village - Metlifecare Care Home

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Information Pack
At a glance
Vacancy
Soon
Name
Highlands Village - Metlifecare Care Home
Category
Hospital
Address
49 Aberfeldy Avenue
Highland Park
Auckland 2010
Postal Address
Same as above
Region
Counties Manukau
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Personnel
Manager
Thembi Ngema - 09 533 0662
Other services
Photos
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Care at Metlifecare is deeply personal and always personalised.

Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.

We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.

Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.

The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.

Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 28 Aug 2013
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 36
Vacancy Soon
Our combined hospital/rest home is located on the first floor of our main building and forms part of our retirement village complex which comprises 70 serviced apartments and 125 independent units on a twelve acre site in the Eastern suburbs of Auckland. Enquiries welcome.In addition to Rest Home and Hospital level of care, we have Serviced Apartments which come with service or care packages.
Impending vacancy Yes
Short stay considered No
Premium Accommodation Charges Some Rooms from $15.00/day up to $30.00/day as at 11 Apr 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 29 May 2024
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes
Nurse Practitioner Negotiable Via the contract GP service and the DHB
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Occupational Therapist Negotiable Through the DHB
Social Worker (on site) Yes Through the DHB
Diversional Therapist Yes We provide stimulating activities for residents, some regular features and special themed events each month.
Activities Co-ordinator Yes
Hairdresser Yes Deborah is on site 3 days per week to take care of all hairdressing needs.
Podiatrist Yes Holds a clinic every six weeks
Dietitian Yes Available on a referral basis and regularly visits
Accredited Visitors Yes
Kaumatua Negotiable As and when needed
Chaplain/Spiritual Advisor Yes Advise us of your needs and we can assist in facilitating visits for you
Other Personnel Negotiable Please advise us of any needs you may have
Updated: 2 Sep 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
IV Antibiotic Capability Yes
Dialysis Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Clinical Management Yes
Other Specialties Yes
Updated: 6 Nov 2013
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 6 Nov 2013
Features
Features
Feature Status Details
May Bring Own Furniture Yes We encourage residents to bring their own furniture to personalise their rooms. Staff must have sufficient access to the room to provide care and in case of an emergency, we must be able to enter the room with emergency equipment.
Single Rooms Yes All 41 bedrooms are single occupancy
Shared Rooms No No shared rooms
Ensuite Yes 16 bedrooms have en-suite facilities with toilet and handbasin. 1 bedroom has a full en-suite with shower, toilet and handbasin.
Alcohol Permitted Yes We encourage residents to continue living 'as normal a life as possible', this includes having their favourite tiple in the evenings. As long as the consumptin of alcohol does not impede on other residents and is of a reasonable limit.
Phone Access In Own Room Yes We can assist in setting up a phone in your room
Wifi Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes We have large open plan lounge divided into many seating areas, to encourage interaction in small group and a smaller activities lounge. The views take in the wonderful village gardens
Gay / LGBT IQ Friendly Yes
Primary Health Funded Short Term Care Yes We support and provide POAC (Primary Options for Acute Care) when we are able as a short stay when there is a vacancy available
Provide End of Life/Palliative Care Yes Our team of dedicated nurses are highly skilled with end of life care and work alongside the POI and Hospice Teams for continued support
Palliative Care Contract No we do not have a contract, however can provide palliative care.
Day Programme for day stay clients Yes Please discuss options with us
Outings Yes We try to have regular outings, the groups are small and not everyone gets to go out every week, however we try to encourge all residents to have at least 1 outing a month. We do many walks in the gardens during fine weather.
Whānau Room No We do have a sun lounge that is not utilised by the current resident group and we use that for families meetings and rest areas.
Māori Kaupapa Yes Please discuss your needs with us
Newsletter Yes Seasonal newsletter to keep you up to date
Policy for management of challenging behaviour Yes We do sometimes have residents with challenging behaviours. If the challenging behaviour begins to have an impact on the majority of residents living in the home then we work with the families to consider alternative options if all other interventions have not been successful.
Confused Residents Yes We do sometimes have confused residents & we manage them as best we can in their own environments. If the confusion begins to have an impact on the majority of residents living in the home, we work with the families to consider alternative options.
Updated: 2 Sep 2020
Interests & Activities
Interests & Activities
Activity programme, Advocate, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Church, Craft, Concerts, Entertainers, Exercises, Games, Happy Hour, Housie, Jigsaw, Minibus, Movies, Newspaper reading, Outings, Quizzes
Updated: 6 Nov 2013
Additional Information
Additional Information
Topic Details
Staffing qualifications and details all care staff attend ongoing inservice education and Careerforce training.
Details about meals all meals prepared by chef and monitored by dietician.
Updated: 20 Aug 2020
Languages Spoken
Languages Spoken
Language Status Details
Cantonese Yes
Chinese Yes
Chinese dialect Yes
English Yes
Fijian Yes
Filipino Yes
Hindi Yes
Korean Yes
Samoan Yes
Tagalog Yes
Tongan Yes
Updated: 23 Aug 2022
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes We can arrange regular visits from chaplains to assist you with your needs
Updated: 2 Sep 2020
Distances
Distances
Location Distance Details
Public Transport 2.00 Km Bus stop on Pakuranga Highway
Shops 1.00 Km Highland Park Shops
Mall Botany Town Centre Mall is a few Km away
Parks Lloyd Elsmore Park is in our local area
Library 0.00 Km There is a Village Resident run library on site
Updated: 2 Sep 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 6 Nov 2013

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.