Highlands Village - Metlifecare Care Home
At a glance
- Vacancy
- No
- Name
- Highlands Village - Metlifecare Care Home
- Category
- Hospital
- Address
- 49 Aberfeldy Avenue
Highland Park
Auckland 2010 - Postal Address
- Same as above
- Region
- Auckland
- Phone
- View Phone Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Thembi Ngema - 09 533 0662
Other services
Photos
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Map
Care at Metlifecare is deeply personal and always personalised.
Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.
We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.
Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.
The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.
Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care
Our Aged Residential Care supports every resident to live a fulfilling life in a safe and welcoming setting that feels like home.
We take time to get to know you, so we can better support and care for you. We’ll develop a personalised care plan with you – to understand your preferences and help you to continue doing the things you love.
Your friends and family will always be welcome to spend time with you, and they can join in for meals and celebrations as well as pop in for a cup of tea and chat.
The need for care can be unpredictable, making it hard to guarantee that a care place will be available at times. Although we can’t always control availability, we encourage you to get in touch - we are here to help. People come first, always. That’s our Care Promise.
Explore how our Aged Residential Care can support you: https://www.metlifecare.co.nz/aged-care
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 28 Aug 2013 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 36 |
| Vacancy | No |
| Our combined hospital/rest home is located on the first floor of our main building and forms part of our retirement village complex which comprises 70 serviced apartments and 125 independent units on a twelve acre site in the Eastern suburbs of Auckland. Enquiries welcome.In addition to Rest Home and Hospital level of care, we have Serviced Apartments which come with service or care packages. | |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | Yes from $17.00/day up to $36.00/day as at 04 Dec 2024 |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
| Extra admission requirements due to COVID-19 | No |
|
Updated: 9 May 2025 |
|
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | ||
| Nurse Practitioner | Negotiable | Via the contract GP service and the DHB | |
| Healthcare Assistants/Caregivers | Yes | ||
| Physiotherapist | Yes | ||
| Occupational Therapist | Negotiable | Through the DHB | |
| Social Worker (on site) | Yes | Through the DHB | |
| Diversional Therapist | Yes | We provide stimulating activities for residents, some regular features and special themed events each month. | |
| Activities Co-ordinator | Yes | ||
| Hairdresser | Yes | Deborah is on site 3 days per week to take care of all hairdressing needs. | |
| Podiatrist | Yes | Holds a clinic every six weeks | |
| Dietitian | Yes | Available on a referral basis and regularly visits | |
| Accredited Visitors | Yes | ||
| Kaumatua | Negotiable | As and when needed | |
| Chaplain/Spiritual Advisor | Yes | Advise us of your needs and we can assist in facilitating visits for you | |
| Other Personnel | Negotiable | Please advise us of any needs you may have | |
|
Updated: 2 Sep 2020 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | |
| Gastronomy/Nasogastric Management | Yes | |
| End of Life/Palliative Care | Yes | |
| IV Antibiotic Capability | Yes | |
| Dialysis | Yes | |
| Wound Care | Yes | |
| Diabetic Care | Yes | |
| Continence Advice | Yes | |
| Infection Control | Yes | |
| Clinical Management | Yes | |
| Other Specialties | Yes | |
|
Updated: 6 Nov 2013 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | |
| Carer Support | Yes | |
| Subsidised | Yes | |
| Private Paying | Yes | |
|
Updated: 6 Nov 2013 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | We encourage residents to bring their own furniture to personalise their rooms. Staff must have sufficient access to the room to provide care and in case of an emergency, we must be able to enter the room with emergency equipment. |
| Single Rooms | Yes | All 41 bedrooms are single occupancy |
| Shared Rooms | No | No shared rooms |
| Ensuite | Yes | 16 bedrooms have en-suite facilities with toilet and handbasin. 1 bedroom has a full en-suite with shower, toilet and handbasin. |
| Alcohol Permitted | Yes | We encourage residents to continue living 'as normal a life as possible', this includes having their favourite tiple in the evenings. As long as the consumptin of alcohol does not impede on other residents and is of a reasonable limit. |
| Phone Access In Own Room | Yes | We can assist in setting up a phone in your room |
| Wifi | Yes | |
| Resident can adjust heating in own room | Yes | |
| Lounges/seating areas | Yes | We have large open plan lounge divided into many seating areas, to encourage interaction in small group and a smaller activities lounge. The views take in the wonderful village gardens |
| Gay / LGBT IQ Friendly | Yes | |
| Primary Health Funded Short Term Care | Yes | We support and provide POAC (Primary Options for Acute Care) when we are able as a short stay when there is a vacancy available |
| Provide End of Life/Palliative Care | Yes | Our team of dedicated nurses are highly skilled with end of life care and work alongside the POI and Hospice Teams for continued support |
| Palliative Care Contract | No | we do not have a contract, however can provide palliative care. |
| Day Programme for day stay clients | Yes | Please discuss options with us |
| Outings | Yes | We try to have regular outings, the groups are small and not everyone gets to go out every week, however we try to encourge all residents to have at least 1 outing a month. We do many walks in the gardens during fine weather. |
| Whānau Room | No | We do have a sun lounge that is not utilised by the current resident group and we use that for families meetings and rest areas. |
| Māori Kaupapa | Yes | Please discuss your needs with us |
| Newsletter | Yes | Seasonal newsletter to keep you up to date |
| Policy for management of challenging behaviour | Yes | We do sometimes have residents with challenging behaviours. If the challenging behaviour begins to have an impact on the majority of residents living in the home then we work with the families to consider alternative options if all other interventions have not been successful. |
| Confused Residents | Yes | We do sometimes have confused residents & we manage them as best we can in their own environments. If the confusion begins to have an impact on the majority of residents living in the home, we work with the families to consider alternative options. |
|
Updated: 2 Sep 2020 |
||
Interests & Activities
| Activity programme, Advocate, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Church, Craft, Concerts, Entertainers, Exercises, Games, Happy Hour, Housie, Jigsaw, Minibus, Movies, Newspaper reading, Outings, Quizzes |
|
Updated: 6 Nov 2013 |
Additional Information
| Topic | Details | |
|---|---|---|
| Staffing qualifications and details | all care staff attend ongoing inservice education and Careerforce training. | |
| Details about meals | all meals prepared by chef and monitored by dietician. | |
|
Updated: 20 Aug 2020 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Cantonese | Yes | |
| Chinese | Yes | |
| Chinese dialect | Yes | |
| English | Yes | |
| Fijian | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Korean | Yes | |
| Samoan | Yes | |
| Tagalog | Yes | |
| Tongan | Yes | |
|
Updated: 23 Aug 2022 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Inter denominational | Yes | We can arrange regular visits from chaplains to assist you with your needs |
|
Updated: 2 Sep 2020 |
||
Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 2.00 Km | Bus stop on Pakuranga Highway |
| Shops | 1.00 Km | Highland Park Shops |
| Mall | Botany Town Centre Mall is a few Km away | |
| Parks | Lloyd Elsmore Park is in our local area | |
| Library | 0.00 Km | There is a Village Resident run library on site |
|
Updated: 2 Sep 2020 |
||
Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| Registered Retirement Village? | Yes | |
| Retirement Villages Association of New Zealand [Inc] (RVA) | Yes | |
![Retirement Villages Association of New Zealand [Inc] (RVA)](https://eldernet-resources.s3.ap-southeast-2.amazonaws.com/resources/info-category-item-images/nya1aGXWV3JB68sZb30pBsatXJy7SeKgpPtAwdby.jpg)
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|
Updated: 6 Nov 2013 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.