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Highgrove Village & Patrick Ferry House

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Highgrove Village & Patrick Ferry House
Highgrove Village & Patrick Ferry House
47 Condor Place
Auckland 0632
Postal Address
Highgrove Village & Patrick Ferry House
47 Condor Place
Unsworth Heights
Auckland 0632
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Margaret Rakai - 09 444 6655
Patrick Ferry House Ltd - 09 447 1551
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The close proximity to Highgrove Retirement Village allows couples and community friends to remain together and connected, even when circumstances dictate a more intensive level of care is required for one of our residents.

Consistent with our FAMILY FIRST ethos, the Highgrove concept is all about keeping family and loved ones together. Patrick Ferry House Aged-Care Hospital was designed to be closely connected with the independent living apartments – literally just a short internal walk away.

Patrick Ferry House provides a range of aged care needs. We offer: day, respite, rehabilitation & recovery, full rest home and palliative care. Our team of trained Registered Nurses and Healthcare Assistants provide support when required while always encouraging our residents to maintain their dignity and independence as much as possible.

Our single occupancy rooms are modern in function and are designed to make you feel more at home. They are equipped with emergency response systems to ensure you feel a sense of comfort and security. Each room has a private ensuite and access to either our Mediterranean courtyard or an individual balcony.

Designed to keep family and loved ones together, the hospital is closely connected with the independent living apartments – literally just a short internal walk away. We provide four comfortable lounges for use by our residents and their families. You can enjoy time with company, participate in some activities or relax with a bit of TV. You can even get a breath of fresh air in the courtyards right off the lounge. With a dining room and kitchenette on each floor of the hospital, a cup of tea or coffee is always close at hand.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 15 Feb 2016

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 65
Vacancy Yes
Admissions accepted on the condition of a clear Covid test
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Yes from $60.00/day up to $80.00/day as at 02 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 14 Jun 2024

Our grateful thanks to the staff and management of Patrick Ferry House where Mum was very well cared for with affection and respect. We know she had happy times at Patrick Ferry House.

Eileen's family

Thanks to all the lovely carers, we can't thank you enough for all you do for Mum.

Tanya & family

I really appreciate the care and support you provided my Mother. The encouragement provided really helped in getting her mobile again.


Thank you so, so much for your care, your patience and kindness over the last few months shown to my Dad, myself and my family.


A big thank you for all the care you have shown me in the short time I have been at Patrick Ferry House. Everyone has been very kind.

Mike (Interim Care Resident)

Updated: 2 Oct 2017

Type Hours Per Week Status Details
Registered Nurse Yes Our team of PDRP qualified Registered Nurses are an integral part of our team.
Nurse Practitioner No Maree, our Clinical Manager, Mel, our Clinical Co-ordinator and Linda, our Hospital Manager, work together in providing care to our resident.
Healthcare Assistants/Caregivers Yes Our Healthcare Assistants are very caring and bring a variety of experience and knowledge to our team.
Physiotherapist Yes Darrell, our Physiotherapist visits regularly to assess our residents and their physiotherapy needs.
Occupational Therapist Negotiable
Diversional Therapist 1 Yes Yvette offers an interesting activities programme to our residents.
Activities Co-ordinator 1 Yes Kelly offers various exercise and movement sessions to our residents.
Hairdresser Yes Lynn, our Hairdresser visits our residents weekly.
Podiatrist Yes Sarah and Sophie, our Podiatrists visit our residents every 5 to 6 weeks.
Dietitian Yes Robyn, one of our Dietitian visits us upon request.
Kaumatua Negotiable
Chaplain/Spiritual Advisor Negotiable
Other Personnel Yes Other members of our Team are Laura, our Hospital Administrator and Santhriga, our Receptionist.

Updated: 8 Mar 2018

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes Maree, our Clinical Manager, has 7 years experience working for Hospice and brings her knowledge to our palliative care.
End of Life/Palliative Care Yes We are passionate about our delivery of end of life/ palliative care to our residents.
IV Antibiotic Capability Yes Our team of Registered Nurses have all trained and are competent in IV antibiotic administration.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy Yes
Stroke Rehabilitation Yes
Spinal Injuries Care Yes
Infection Control Yes
Clinical Management Yes Maree is our Clinical Manager.
Other Specialties Yes Mel is our Clinical Co-ordinator.

Updated: 8 Mar 2018

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes When we have a room available we like to be able to offer respite care to the community. Please contact us for further information.
Carer Support Yes As respite care, when we have a room available we like to offer carer support or short stay to the community. Please contact us for further information.
Other Short Stay Programme Yes We offer a day care service.
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes

Updated: 8 Mar 2018

Feature Status Details
May Bring Own Furniture Yes Patrick Ferry House encourages our Residents to personalise their rooms as this creates a homely atmosphere.
Single Rooms Yes All rooms are single occupancy, with a full ensuite. Residents can organise privately for phone and sky to be installed into their rooms. Electric Hospital beds in each room.
Ensuite Yes All rooms have full ensuite with a shower and toilet.
Alcohol Permitted Yes
Phone Access In Own Room Yes A personal phone can be arranged with Telecom at normal domestic rates.
Lounges/seating areas Yes We have 2 lounges on each floor, residents are welcome to attend other floors lounges also.
Day Programme for day stay clients Yes
Outings Yes Weekly shopping trip to local malls. Monthly Dart Van trips.
Whānau Room Yes
Residents Committee Yes Monthly Residents Meetings
Newsletter Yes Monthly
Policy for management of challenging behaviour Yes
Smokers Room No The building is Smoke Free.
Smoking Permitted Yes At specified outside areas.

Updated: 18 May 2011

Special Features
Special Features
Day Care Services - 9.00am - 4.00pm Monday to Friday
Evening Care Services - 6.00pm - 10.30pm Monday to Friday

Updated: 15 Feb 2016

Interests & Activities
Interests & Activities
Activity programme
* Art
* Bingo
* Board games
* Bowls
* Cards
* Craft
* Cooking
* Entertainers
* Exercises
* Flower arranging
* Games
* Gardening
* Happy Hour
* Indoor Games
* Jigsaw
* Newspaper reading
* Quizzes
* Shopping
* Sing-a-longs
* Videos

Updated: 18 May 2011

Additional Information
Additional Information
Topic Details
Staffing qualifications and details Registered Nursing Staff 24 hours pers day.
Details about meals Our delicious and nutrictious meals are prepared in-house. We encourage residents to come to the dining room and lounges for their meals to socialize with others.
Associated Complexes Highgrove Village - Apartments on same site.

Updated: 1 Jul 2015

Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Cantonese Yes
Chinese dialect Yes
English Yes
Filipino Yes
Korean Yes
Tagalog Yes
Thai Yes

Updated: 5 May 2009

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes

Updated: 18 May 2011

Location Distance Details
Public Transport Bus stop is at entrance.
Shops 1.00 Km
Mall 2.00 Km Albany Mega Centre Glenfield Mall
Parks 3.00 Km
Library 2.00 Km

Updated: 27 Mar 2008

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 8 Mar 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.