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Elizabeth Knox Home and Hospital

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Elizabeth Knox Home and Hospital
10 Ranfurly Rd
Auckland 1023
Postal Address
PO Box 74060
Auckland 1546
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Jill Woodward (CEO) - 0274831847
Elizabeth Knox Trust Board
Admission Enquiries
Megan Bell - (09) 520 8448
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Visiting Hours:
10am - 11.30am
2pm - 8:00pm


There are more distinct differences that set Knox apart from others. A decision we made back in 2009 to adopt the Eden Alternative™ means that we simply have a different DNA to other care homes.

The Ten Principles of the Eden Alternative™ guide us to create a home where our residents love living, where families have confidence that their loved ones are safe, content and cared for, and where our focus is on combating loneliness, helplessness and boredom for enriched lives.

The small differences you find at Knox really make a big difference to the lives of our residents. Primarily though, our service to the community is about people, not a business about property.

Knox is for residents to experience more living and to continue making more memories. We ensure companion animals, children and plants are part of our daily lives, just as they might have been earlier in life.


In 1911 the not-for-profit Knox Home Trust Board was formed to administer the generous bequest left to build and endow Elizabeth Knox Home and Hospital. It has been caring for thousands upon thousands in sickness and health ever since.

Today, we are a caring community still proudly continuing the valuable work that Elizabeth Knox started.

Every day at Knox is a gift. Our mission is to make sure we add more to the fulfilment and enjoyment of every single one.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 6 Mar 2013
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 176
Vacancy Yes
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Yes from $40.00/day up to $100.00/day as at 24 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 24 May 2024
Type Hours Per Week Status Details
Registered Nurse Yes We have 24-hour Registered Nurse (RN) cover with at least 7-8 RNs rostered on weekday morning shifts. 7-8 RNs each afternoon shift and 3 RNs on night shift.
Nurse Practitioner Yes Visiting DHB service
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes Highly valued members of the Knox team, Care Partners provide personal care and support. Available 24 hours a day, 7 days a week.
Physiotherapist Yes Knox has 2.5 full time Physiotherapists, plus Physiotherapy Assistants, available Monday to Friday. Our physiotherapy team support residents to engage in appropriate physical activity to enhance wellbeing and quality of life.
Occupational Therapist Yes The Knox Occupational Therapist is on-site 3 days a week to assess residents therapy needs and to plan intervention that promotes independence.
Diversional Therapist Yes As an Eden Alternative home, Knox focuses on helping residents find meaning in purposeful activities. We have a vibrant Leisure and Lifestyle Team who not only plan and schedule a programme of stimulating activities but also support residents to live meaningful lives.
Activities Co-ordinator Yes See Diversity Therapy above.
Hairdresser Yes 3 days a week
Podiatrist Yes Monthly
Dietitian Yes As required
Accredited Visitors Yes Religious and Cultural Support, Dogs, Disability Support Agencies
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes
Updated: 20 Mar 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
Palliative Care (Contracted) Yes Knox works closely with specialist palliative care services Mercy Hospice and ADHB.
End of Life/Palliative Care Yes Knox works closely with Hospice Specialist Services. All members of the clinical team receive ongoing palliative care education.
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stomal Therapy No Accessed as required
Stroke Rehabilitation Yes
Tracheotomy Care Yes
Infection Control Yes
Psychiatric Care Yes
Clinical Management Yes
Updated: 6 Mar 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Private Respite Care available when vacancies allow.
Carer Support Yes Carer Support when vacancies allow.
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes When possible.
Updated: 4 Feb 2019
Feature Status Details
May Bring Own Furniture Yes Knox is fully furnished. You are welcome to bring small personal items to create a feeling of home eg. a favourite small chair and/or occasional table. All rooms have a TV provided. Fridges, microwaves, toasters, and kettles are provided in the fully equipped kitchens located around Knox for your use.
Single Rooms Yes
Shared Rooms Yes Knox has 5 double rooms that are designed to accommodate two people. Most often these are used by couples or two people known to each other.
Rooms suitable for a couple Yes Knox has 5 double rooms appropriate for couples to share.
Ensuite Yes Knox has a mix of ensuite and shared facility rooms.
Alcohol Permitted Yes We encourage both elders and young to follow their usual patterns of socialising.
Pets In Residence Yes We have a large number of pets as a permanent part of our community and residents may be able to bring their pets to Knox.
Negotiate To Bring Own Pet Yes This is encouraged and support is provided in settling and caring for a loved pet.
Phone Access In Own Room Yes All rooms have telephones available.
Wifi Yes Free basic WiFi is available for residents and visitors in public areas. This is provided at slower speed and restricted bandwidth which is adequate for emailing and light browsing of the internet. For a faster, reliable WiFi service with unlimited data and high bandwidth, residents can pay a monthly fee.
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Elizabeth Knox Home and Hospital has a long history of providing high quality, independence-focused care and support to younger physically disabled. Respite care offered when vacancies allow.
Lounges/seating areas Yes Each home within Knox has its own lounge and kitchen in addition to other lounges throughout the home.
Provide End of Life/Palliative Care Yes Knox has a commitment to the provision of high quality palliative care services.
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes Regular outings to a wide range of destinations. Knox has a fully accessible van for group outings with a group of team members who have undertaken specialised driving and safety training to become registered Knox van drivers.
Māori Kaupapa Yes
Residents Committee Yes Monthly residents committee meetings and weekly residents meeting. We also run Eden Alternative meetings which anyone is welcome to attend
Family Committee Yes Bi-monthly Family and Friends meetings.
Newsletter Yes The KnoxLife magazine is professionally published four times through the year.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Rural Setting No Knox is on a large suburban Epsom site with lovely gardens including the resident's own gardens for flowers, fruit and vegetables.
Smoking Permitted No Knox is a Smoke-Free environment.
Semi-Secure Yes
Updated: 4 Feb 2019
Special Features
Special Features

We ensure that we work as a team, embrace change with optimism, promote well-being, reciprocate care, are hardworking and productive, are reliable, are curious and innovative ... and importantly we laugh and have fun.


Knox has the most amazing team of more than 800 Volunteers making a personal and meaningful contribution to companionship at Knox.


Our Cultivate programme develops links and relationships with a wide range of community groups and organisations so that Knox Residents can be meaningfully involved in the community.

Cultivate brings together the opportunities for you to do what you want to. It may be a regular thing or a one-off arrangement but every experience makes a big difference to the lives of those participating.

Residents may want to help others, learn a new skill, take up or reinvigorate a hobby, join a special interest group, perform a kind deed, give someone a surprise or simply experience something new.
Updated: 5 Feb 2019
Interests & Activities
Interests & Activities
Activity programme, Advocate, Alzheimer's Society, Art, BBQs, Big print books, Bingo, Blind Foundation, Board games, Bowls, Breakfast in bed, Canine friends, Cards, Care and Craft, Chapel, Chickens, Children, Church, Classical Music, Communicare, Companion Club, Concerts, Craft, Cooking, Dancing, Digital camera, Electric beds, Entertainers, Entertainment, Exercises, Fax, Games, Garden of Knowledge, Greypower, Happy Hour, Housie, Indoor Games, Jigsaw, Kosher cooking, Library, Lotto, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Parkinson's Society, Pastoral care, Pianist, Picnic facilities, Quizzes, Reading, RSA, Shopping, Sing-a-longs, Sky TV, Stroke Group, Travel, Vegetarian, Videos
Updated: 4 Feb 2019
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Personal spending such as haircuts, optometrist visits etc is at the resident's own cost. Medical care is included in the fee unless the resident chooses to remain with their own doctor.
Staffing qualifications and details Staff to resident ratio of 1:5 on day shifts.
Details about meals All meals are prepared on site by our chef and his superb team. All dietary needs can be catered for and the varied and high quality menu ensures all needs are met. The Food for Thought residents committee provides feedback on our menus.
Updated: 4 Feb 2019
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Arabic Yes
Bengali Yes
Bulgarian Yes
Cantonese Yes
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
Croatian Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Flemish Yes
French Yes
German Yes
Gujarati Yes
Hindi Yes
Interpreter Yes
Japanese Yes
Korean Yes
Mandarin Yes
Māori - Te Reo Yes
Marathi Yes
Niuean Yes
Punjabi Yes
Rarotongan Yes
Samoan Yes
Telugu Yes
Tokelauan Yes
Tongan Yes
Urdu Yes
Updated: 22 May 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Non denominational Yes
(Other comments) Yes Knox is non-denominational and we support all forms of worship. Services, communion and fellowship meetings are held regularly at Knox by various denominations
Updated: 6 Mar 2015
Location Distance Details
Public Transport 0.00 Km At the front gate The Link bus is also available on Manukau Road - this is an easy way to access Newmarket and the City Centre.
Shops 0.50 Km
Mall 1.00 Km Newmarket
Parks 0.50 Km Across the road
Library 0.60 Km Epsom Library 1.5km Remuera Library
Updated: 6 Mar 2015
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
New Zealand Council of Christian Social Services (NZCCSS) Yes
Other details Yes Eden Alternative Registered - Eden in OZ&NZ
Aged Care Association New Zealand (ACA)
Updated: 5 Mar 2013

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.