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Duart

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At a glance
Vacancy
Yes
Name
Duart
Category
Hospital
Address
36 Duart Rd
Havelock North
Havelock North 4130
Postal Address
Same as above
Region
Hawke's Bay
Phone
View Phone Number
Fax
View Fax Number
Mobile
View Mobile Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Gouri Arya - 021 243 8892
Owner
Oceania Health Care - 0800 333 688
Other services
Photos
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Duart is known for its warm and friendly environment, and for being a place where both residents and their families feel at home.

We’re less than 1km from Havelock North village, making it easy for friends and family to come and visit, and with a huge variety of fantastic cafes, pubs and restaurants on your doorstep, you’re spoilt for choice when it comes to finding a place to catch up. Many of Hawkes Bay’s top wineries are close by, and it’s just a short drive to Te Mata Peak, from which you can enjoy spectacular views of the region.

Duart offers the following levels of care:

- Rest Home
- Hospital
- Respite
- Palliative/End of Life

Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.

We pride ourselves on excellent clinical care, going above and beyond for our residents and their families. Our experienced staff, with 24 hour Registered Nursing Care, take pride in caring for both our residents and their loved ones. Many of Duart's staff have worked in aged care for over 20 years, so there is a core group of very experienced staff at this facility. Our residents are family and we are honoured to be able to work in their home.

Tender Sunday roasts, hot fish and chips and scrummy homemade puddings…there’s a reason why the dining room is full before dinner! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to want second helpings! Our menu has been designed by an award winning chef and is both delicious and nutritious.

Hop in our van for a jaunt, you’ll never know where it will take you next. A scenic drive through the countryside, shopping trips or picnics in the park, there’s an exciting new destination each week. Or if it’s music you’re into, enjoy some me-time listening to your own personalised playlist with our award-winning I Love Music programme.

Duart is able to help or provide contact with:

- Age Concern
- Alzheimer's Society
- Arthritis Society
- Blind Foundation
- Parkinson's Society
- The RSA.

Duart Rest Home is part of the Oceania Group, a New Zealand Aged Care Association member. Oceania is a leading provider of premium healthcare services in New Zealand. With over 40 locations across the country, we’ve been part of local communities for over 50 years. We’re recognised as industry leaders in care, winning awards for innovation, food, staff training and community engagement.

When it comes to your care, you know what you do and don’t like – and we want to know your preferences too. Because everyone is different, all of our residents receive a personalised care plan, so from meals to medications; everything that’s important to you is covered.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 9 May 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 46
Vacancy Yes
Impending vacancy Yes - 1 HLOC w ensuite coming
Short stay considered No
Premium Accommodation Charges Some Rooms from $26.00/day up to $50.00/day as at 27 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 No
Updated: 27 May 2024
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Fulltime Yes Fulltime coverage by Registered Nurses on both floors.
Healthcare Assistants/Caregivers Yes
Physiotherapist 10 hrs Yes Our physiotherapist works 10 hrs per week with residents.
Occupational Therapist Negotiable We call in an occupational therapist as required
Diversional Therapist Yes We have one diversional therapist on staff.
Activities Co-ordinator Yes We have 1 activities co ordinator, enabling activities 7 days a week.
Hairdresser Yes Our hairdresser works one day each week.
Podiatrist Yes A podiatrist visits Duart on an eight weekly basis to attend to residents needs or more regularly if required
Dietitian Yes A dietician provides input on the preparation of menus
Kaumatua Yes We access our local kaumatua through the DHB and also through our chaplin. We endeavour to met the cultural needs of our Maori residents as much as possible.
Chaplain/Spiritual Advisor Yes Our chaplain visits weekly and conducts service and also visits as required.
Other Personnel Yes We can offer massage from a qualified therapist on demand.
Updated: 9 May 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We access these services as required.
Gastronomy/Nasogastric Management Yes We access these services as required.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes We work very closely with the local Cranford hospice.
Wound Care Yes Our registered nurses attend specialist training for wound care and we obtain specialist input where required.
Diabetic Care Yes Our registered nurses attend specialist training for diabetic care and we obtain specialist input where required.
Continence Advice Yes
Stomal Therapy Yes A stomal therapist is available to give advice as needed.
Stroke Rehabilitation Yes Our physiotherapist works with our patients to enhance motor and functioning abilities.
ACC Rehabilitation Yes
Spinal Injuries Care Yes
Infection Control Yes We have an Infection control nurse and bench mark through like facilities.
Surgical Followup Yes
Psychiatric Care Yes With oversight from Mental Health
Clinical Management Yes Full time
Updated: 9 May 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
High Care Needs Yes
Subsidised Yes
Private Paying Yes
Updated: 9 May 2024
Features
Features
Feature Status Details
May Bring Own Furniture Yes All rooms are fully furnished and beautifully decorated. Residents may bring items from home such as photographs and personal effects to make the room their own.
Single Rooms Yes All of our rooms are single rooms
Rooms suitable for a couple Yes We have some rooms which are large enough to be used by a couple
Ensuite Yes Some rooms have full ensuite facilities and some have partial ensuites
Alcohol Permitted Yes
Pets In Residence Yes We currently have a 2 cats and budgies and fish. We also have staff who bring their dogs and shetland pony to visit residents from time to time.
Negotiate To Bring Own Pet No Pets are welcome to visit
Phone Access In Own Room Yes This is at the resident's own cost.
Wifi Yes Free !
Resident can adjust heating in own room Yes Every room has its own radiator and control dial.
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes We have 6 lounges in total and fabulous views of the Havelock area.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes We have our own van and outings are planned twice a week.
Whānau Room Yes This private room can be used by families which has tea and coffee making facilities
Māori Kaupapa Yes We endeavour to ensure that all our care is culturally appropriate and sensitive. Please discuss your individual needs with the Manager.
Residents Committee Yes The residents hold meetings on a regular basis.
Newsletter Yes Every month "Duart News" is published for residents, staff and families to enjoy.
Policy for management of challenging behaviour Yes Please refer to management if you wish to view this policy
Confused Residents Yes
Smoking Permitted Yes Smoking is permitted outside the buildings
Semi-Secure Yes
Updated: 9 May 2024
Special Features
Special Features
At Duart we have the most fabulous views of the Havelock, Napier and Hastings areas. Having a slightly elevated position the views stretch right back to the ranges and provide a restful but ever changing outlook.
Updated: 9 May 2024
Interests & Activities
Interests & Activities
At Duart we have an extensive activity programme run by our Diversional Therapist and Activities Assistants which includes activities such as keep fit classes, quizzes, armchair travel experiences, reading, topical projects, visiting entertainers and sing-alongs. We like to have outings twice a week to varied local places. We also know how important staying in touch with our residents is through regular one on one time.

We can assist or provide contact with services such as Age Concern, Alzheimer's Society, Arthritis society, Blind Foundation, Parkinson's Society, and the RSA.
Updated: 9 May 2024
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please refer to management for details as to what our fees do and do not cover
Staffing qualifications and details Registered Nurses are on site 24 hours a day as well as good staffing levels at all times. We have some very long serving staff here and an international team which provides a fun, accepting and diverse space where learning is always on the agenda for our staff and our residents!
Details about meals Tasty, varied and nourishing meals are a feature of life at Duart. We have a summer and a winter menu which are rotated every four weeks. Our main meal is served at midday with a lighter meal served in the evening. Breakfast is served fresh to our residents rooms with a wide choice. Morning and afternoon tea and a light supper mean our residents are never hungry.
Internet access Wifi available on site
Updated: 9 May 2024
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Dutch Yes We have residents that speak Dutch
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Māori - Te Reo Yes We have caregivers who speak Maori
Punjabi Yes
Russian Yes
Samoan Yes
Sign Language No We have a staff member that can communicate in NZSL.
Thai Yes
Tongan Yes
Ukranian Yes
Updated: 9 May 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes Anglican Service is held every Tuesday.
Inter denominational Yes We have a chapel on site which is open to all and a chaplin who holds services once a week. There is also a RC service held one weekly. At Duart we welcome people of all religious beliefs.
Jehovah Witness Yes
Presbyterian Yes
Roman Catholic Yes Catholic Service is held every Wednesday
The Church of Jesus Christ Latter-Day Saints Yes
Updated: 9 May 2024
Distances
Distances
Location Distance Details
Public Transport 0.50 Km There is a bus stop in the Havelock North Village Shopping Centre
Shops 0.50 Km The Havelock North Village Shopping Centre is within 500 metres of Duart and has a selection of shops and some lovely cafes
Parks 0.50 Km There is a park with a childrens playground in the Havelock North Village Shopping Centre
Library 0.50 Km The Havelock North Library is within 500 metres of Duart.
Updated: 9 May 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 21 May 2024
What's New
What's New

Duart is constantly upgrading our facilities, rooms and activities programs. We welcome feedback from our residents and their families to continue to provide excellent service and a wonderful quality of life.

Updated: 9 May 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.