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Carter House Lifecare & Village

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Information Pack
At a glance
Vacancy
Yes
Name
Carter House Lifecare & Village
Category
Hospital
Address
69 Moehau Street
Te Puke
Te Puke 3119
Postal Address
Same as above
Region
Bay of Plenty
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Judi Bellamy (Geenty)
Owner
Heritage Lifecare
Other services
Photos
gallery image 1
Tap to view all photos 1/7

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Visitors as usual (but not if you're unwell or recently returned from overseas)
At Carter House you are at home with us.

We are a friendly, caring community. Become part of our Carter House family and be cared for by our wonderful staff, whilst making new friends and learning new activities.

When it comes to everyday life, Carter House makes it easy with village, rest home, hospital, respite and dementia care, so if your health needs change, we can care for you now and into the future.

Light, bright and welcoming, Carter House is set amongst beautifully landscaped gardens, in the sunny and friendly Te Puke community.

At Heritage Lifecare, our homes reflect the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us. Contact us today to talk through your needs.

Photos are representative of Heritage Lifecare.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with Te Whatu OraYes
CertificationYes
ORA Applies No
Updated: 18 Jan 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 29
Vacancy Yes
Impending vacancy No - Shared ensuite room
Short stay considered Yes
Premium Accommodation Charges Yes from $20.00/day up to $45.00 -$50.00/day as at 23 Feb 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Unknown
Updated: 1 Mar 2024
Testimonials
Testimonials
“It was an easy decision coming here, the staff are friendly, and they really care about your wellbeing. They just can’t do enough for you”. Len, Heritage Resident
Updated: 18 Jan 2024
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Available by referral.
Occupational Therapist Yes Available by referral.
Social Worker (on site) Yes Available by referral.
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes We have a hair salon designed for our residents' needs.
Podiatrist Yes Our skilled podiatrist visits regularly every week.
Dietitian Yes Our menus are approved by Dieticians.
Accredited Visitors Yes
Kaumatua Yes We can arrange visits from local Kaumatua.
Chaplain/Spiritual Advisor Yes We have a Chaplain and can arrange visits from local religious groups.
Other Personnel Yes We have a wide range of personnel. Should you require services outside our home, we can assist.
Updated: 18 Jan 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Stroke Rehabilitation Yes
Infection Control Yes
Clinical Management Yes
Updated: 18 Jan 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We offer respite care to give carers a much-needed break, while at the same time providing residents with care and companionship.
Carer Support Yes Our short stay programmes provide careers with a much-needed break, and support.
Subsidised Yes Talk to us to find out if you are eligible for a subsidy.
Private Paying Yes
Booking can be made in advance Yes
Updated: 18 Jan 2024
Features
Features
Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished, and we also encourage you to bring your furniture, to personalise your new home.
Single Rooms Yes
Rooms suitable for a couple Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes Talk to us about options.
Wifi Yes
Resident can adjust heating in own room Yes
Lounges/seating areas Yes
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Whānau Room Yes Available as well as a family kitchenette.
Māori Kaupapa Yes
Residents Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Semi-Secure Yes
Updated: 18 Jan 2024
Special Features
Special Features
At Carter House, our home and village reflects the residents who choose us, the local communities around us and the people that support and work for us. You are at home with us.

Situated in the sunny Bay of Plenty, Carter House has magnificent award-winning landscape and vegetable gardens, with a BBQ area and outdoor seating. Walking paths to areas of interest is provided, as well as many places to sit and enjoy the surroundings.

We take pride in being warm and friendly and are renowned for our cheerful atmosphere.
Updated: 18 Jan 2024
Interests & Activities
Interests & Activities
We are committed to providing a meaningful and flexible range of activities and events to meet the abilities and interests of our residents, considering their individual needs and cultural beliefs.

When you make Carter House your home, we conduct an assessment with you and your whanau to identify your individual interests and their physical, cultural, creative, intellectual and social needs. We then develop an individualised activities plan to meet your needs.
Updated: 18 Jan 2024
Additional Information
Additional Information
Topic Details
Details about meals Our menus are all approved by a Dietician.
Visitor information We welcome visitors into our home.
Transport Free WiFi for residents and guests is available in the home.
Associated Complexes Carter House is part of the Heritage Lifecare group of care homes and villages across the country, from Invercargill to Whangarei. We have over 2,500 beds nation-wide and 500 independent living units.
Updated: 18 Jan 2024
Languages Spoken
Languages Spoken
Language Status Details
Other Information Yes We welcome all cultures and have a wide range of different languages spoken. We are also able to assist with translation services. Talk to us about your language needs.
Updated: 18 Jan 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 18 Jan 2024
Ethnic Diets
Ethnic Diets
Ethnic Diet Status Details
Other Yes We welcome all cultures and have Dieticians who develop our menus. Talk to us about your needs.
Updated: 18 Jan 2024
Distances
Distances
Location Distance Details
Public Transport Near public transport. A scooter bay and facility outing van are available.
Shops 1.50 Km Near local amenities. Transport provided on a weekly basis.
Library 1.50 Km Near local amenities. Transport provided on a weekly basis.
Updated: 18 Jan 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Registered Retirement Village? Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Registered Retirement Village? Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 18 Jan 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.