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Home Support North

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At a glance
Name
Home Support North
Category
Home help & personal care
Address
59 Bank Street
Whangārei
Whangārei 0110
Postal Address
Same as above
Regions
Northland
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Social Media
Personnel
Manager
Leanne McLiver - 09 430 2090
Media
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Quality Home and Community Support Quality Home and Community Support Quality Home and Community Support

We offer a comprehensive range of support services to empower you to live life on your terms. These services can be funded through the government, privately, or a combination of both, ensuring a solution that fits your unique needs and budget.

Home Support North is Northland’s largest provider of in-home care and support services. Our team of caring Support Workers are your partners in maintaining independence. We provide essential services to make daily life easier, including personal care, meal preparation, and housekeeping. Need help getting to appointments, doing shopping or heading to the gym? We’re happy to assist!

We go beyond just the physical. Knowing the importance of connection, our Support Workers offer companionship and a friendly ear. This holistic approach fosters emotional well-being and allows you to experience a richer, more enjoyable life at home.
Testimonials
Testimonials
Marlene “I am very happy with the Support Workers I have at the moment. We all have a laugh and a joke. The Support Workers are lovely; we all get along like a house on fire”.

Judith “The service is excellent and I am very happy. I don’t know what I would do without them”.

Updated: 3 Jun 2025

Service Description
Service Description
You deserve the best support to remain living at home. Whether it is helping you do your shopping, taking you to your appointments or helping keep your home in order, Home Support North is here. You can access our services through government funding or design your own package as a privately paying client. Many of our clients choose to combine their government funded supports with privately added on services to match their needs.


Personal care
Personal care means receiving dignified assistance with maintaining personal hygiene that allow you to live comfortably and feel your best. Our compassionate caregivers can provide a helping hand with tasks like bathing, dressing and using the toilet. We understand the importance of respecting your independence and preferences, so we will work closely with you to create a personalised care plan that meets your specific needs.


Respite Care
Take a well-deserved break knowing your loved one is safe and cared for with our in-home respite care. Recharge and come back feeling refreshed, ready to continue providing amazing support. Take a yoga class, meet a friend for coffee, or simply relax – you deserve it!


Companionship
Spark joy and laughter with friendly companionship! Our caring companions offer conversation, shared activities, and a listening ear, promoting social connection and enriching lives. Let your loved one enjoy stimulating conversations, rediscover favourite hobbies, or simply relax with a friendly companion by their side.


Sleepover Care
Rest easy knowing your loved one has a trusted caregiver by their side throughout the night with sleepover care. This service provides peace of mind and ensures a safe and comfortable night’s sleep for everyone. Sleep soundly knowing your loved one is well-cared for, and wake up feeling refreshed and ready for a new day.


Medication Reminders
Never worry about missed medications again! Our reliable reminder service ensures your loved one receives the right dosage on time, promoting better health outcomes. Take control of your health journey – with our reminders, you can focus on feeling your best!


Palliative Care
Focus on quality time with our compassionate palliative care team. We provide expert care that improves comfort and well-being during a challenging time, allowing you to create lasting memories with your loved one. Make the most of every moment – our team is here to ensure comfort and support, so you can cherish precious time together.


24-Hour Support
Experience peace of mind with our dedicated caregivers available 24/7. Our comprehensive support ensures your loved one feels safe and secure around the clock, allowing you to focus on your own well-being and rest assured that your loved one is in the best hands.

Shopping help
A well-stocked pantry is easy to achieve with our shopping help service. Whether you prefer to stay in or venture out, we will be there to provide transportation or accompany you to the store. Our caregivers can also help you navigate the aisles, select fresh produce, and carry your groceries home, ensuring a stress-free shopping experience.


Cancer Care
You are not alone in your fight against cancer. Our specialised support team offers companionship, emotional support, and practical assistance throughout your journey. We will help you to your appointments, manage household tasks such as cleaning and laundry while you focus on healing. With our supports, you can face your treatment with confidence.


Post-op Care
Recover comfortably at home with our post-operative care services. Let us assist with daily tasks so you can focus on getting stronger and back to your favourite activities sooner. Enjoy a stress-free recovery and get back to living life to the fullest!


Dementia Care
Our dementia care specialists provide understanding and compassionate support, tailored to each person’s unique needs. We can assist with daily living activities, manage behaviour changes, and offer support and guidance to families. Embrace each moment and create a positive living environment for your loved one with dementia.


Meal Preparation
Forget the hassle of cooking every night! Our support workers can assist you in the kitchen, preparing simple meals based on your preferences or heating up pre-made meals, we are here to lend a helping hand. Enjoy nourishing meals and free up time to focus on things you enjoy!


Cleaning
Our cleaning services take the burden of maintaining a clean and tidy home off your shoulders. We provide home care services, ensuring a fresh and comfortable living environment. We will keep your home clean and tidy, allowing you more time to relax.


Transport
Need a reliable ride to appointments, social outings, or other destinations? Our transportation service provides safe and convenient transportation, ensuring you get where you need to go comfortably and on time. Sit back and enjoy the ride – we will get you there safely.


Social Support
Combat loneliness and rediscover the joy of community outings! Our social support services connect you with friendly and engaging companions who can take you to exciting events, cheer on your favourite team at a game, or simply enjoy a leisurely stroll in the park. Build new friendships, rediscover shared interests, and enjoy a richer social life.

Updated: 3 Jun 2025

Meeting the needs of older people
Meeting the needs of older people
Need a little help at home?

If you live in Northland you have come to the right place -

If you or someone you care for needs support because of a disability, accident or hospital stay, or is getting older, you can ask for government help.

If you are 65 years old or over you will need to be assessed by the Northland Needs Assessment Service (NASC). If you are under 65 and have a disability you can arrange for assessment by Northable. See links below for contact details. Their job is to help you identify what support you need. Services are free if you meet the eligibility criteria.

At your assessment ask your Needs Assessor for "Home Support North" by name to ensure you get access to local services, employing trained Support Workers, from your community. You will receive an initial visit from one of our Nurse Co-ordinators to compile a customised support plan to suit your requirements. This may include assistance with housework, meal preparation, shopping and laundry. We can also provide personal care which includes bathing/showering, feeding, transporting to appointments and helping with community access.

We also hold an ACC sub-contract so can supply a range of 'at-home' services to people recovering from an accident. Visit our website for more information - https://www.homesupport.co.nz/page/Clients.html

Updated: 3 Jun 2025

Suburbs/Districts/Towns Serviced
Suburbs/Districts/Towns Serviced
Home Support North has an office in Whangarei and in Kerikeri. We service the following:

Far North
Te Kao, Waitiki Landing, Ahipara, Cable Bay, Cooper Beach, Fairburn, Herekino, Hihi, Houhora, Kaimaumau, Kaingaroa, Kaitaia, Karikari, Kohukohu, Lake Ohia, Mangonui, Oruru, Pamapuria, Rangiputa, Taipa, Takahu, Taupo Bay, Tokerau, Victoria Valley, Waihahra, Whangape, Whatuwhiwhi, Kaeo, Whangaroa, Totara North

Mid North
Kawakawa, Kerikeri, Moerewa, Ngawha, Ohaeawai, Okaihau, Opua, Pahia, Russell, Kaikohe, South of Kawakawa, Towai, Paroa Bay, Waitangi, Waipapa, Taheke

Whangarei
Brynderwyn – South, Whangarei, Glenbervie, Helena Bay, Hikurangi, Hukerenui, Kamo, Mangapai, Maungakaramea, Maungatapere, Maunu, Morningside, Ngunguru, Oakleigh, One Tree Point, Oakura, Onerahi, Otaika, Otaika Valley, Otangarei, Parahaki, Pipiwai, Portland, Raumanga, Riverside, Ruakaka, Ruatangata, Tangiteroria, Tikipunga, Titoki, Tutukaka, Whananaki, Whangarei Central, Whangarei Heads, Whau Valley, Matapouri, Whareora, Waipu, Dargaville, Mangawhai

Updated: 3 Jun 2025

Personal Assistance
Personal Assistance
Type Self Funded Subsidised After Hours
Hairdresser (Home Visits) No No No We have names of mobile hairdressers available in some areas of Northland.
Attendant Care (ACC) Yes Yes Yes
Carer Support Yes Negotiable Negotiable
Sitter Service/Companions Yes Negotiable Negotiable
Live In Care (24 Hr) Yes Negotiable Negotiable We have a large network of Support Workers and we can usually match you up with someone who may be interested in doing this for you.
Personal Care (Showering, Dressing) Yes Yes Yes

Updated: 3 Jun 2025

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialties or Areas of Expertise Status Details
Bariatric (care of the very overweight) Yes
Palliative Care Contract Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control. Yes
Dementia Care Yes

Updated: 3 Jun 2025

Domestic Assistance
Domestic Assistance
Type Self Funded Subsidised After Hours
Meals (Frozen) Yes Yes Negotiable
Meals (Fresh or Hot) Yes Yes Negotiable Meal preparation undertaken if task allocated by Needs Assessor.
Home Help (Housework/Cleaning etc.) Yes Yes Yes Except on Public Holidays
Shopping Assistance Yes Yes Yes Free if task allocated by Needs Assessor.
Transport Assistance Yes Yes Yes Travel can be undertaken by Support Workers if allocated by Needs Assessor.

Updated: 3 Jun 2025

Payment
Payment
Payment Status Details
Subsidy may be available Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.
Free Yes If you want to get government-funded home help, you must have a needs assessment completed by NASC (Needs Assessment Service Coordinator). These assessments are normally arranged by your doctor if you let them know you need assistance at home.

Updated: 3 Jun 2025

Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes

Updated: 3 Jun 2025

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Home and Community Health Association Yes
Police checked Yes
Trade Registered Yes
Home and Community Health Association

Updated: 3 Jun 2025

What's New
What's New
Facility Image

WHEN IS IT TIME?

As a spouse or primary caregiver, you are intimately familiar with your loved one's daily rhythms, habits, and capabilities. This close connection often means you're the first to notice subtle changes. Yet, the moment of acknowledging that your loved one might need more support than you can provide, or more than they're currently receiving, can be incredibly difficult. It's often accompanied by a swirl of emotions: worry, sadness, guilt, and even a sense of being overwhelmed.

This isn't a sign of failure on your part, but rather a courageous recognition of evolving needs. In New Zealand, informal caregivers like you form the backbone of our health system, with around 480,000 people providing regular unpaid care for someone with an illness or disability. Many spouses provide care for their partners, and research from organisations like Carers NZ shows that caregivers often experience reduced health-related quality of life, particularly in mental health and social functioning domains. Recognising when to seek additional help is crucial not just for your loved one, but for your own well-being too.

Key Signs Your Loved One May Need More Support

Observing a cluster of these signs, rather than just one, often indicates a growing need for additional assistance:

1. Decline in Personal Care and Hygiene:

  • What you might see: Unkempt hair, body odour, wearing the same clothes repeatedly, difficulty bathing, dressing, or grooming themselves, neglected oral hygiene.
  • Why it's a concern: It can indicate physical limitations, memory issues, depression, or a fear of falling during hygiene tasks.

2. Changes in Home Environment & Safety:

  • What you might see: A noticeable decline in household cleanliness, spoiled food in the fridge, unpaid bills piling up, missed appointments, signs of mismanaged medications (e.g., incorrect doses, missed pills, bottles running out too soon or too late).
  • Why it's a concern: These can point to cognitive decline, reduced mobility making household tasks difficult, or an inability to manage complex administrative duties. Safety hazards like cluttered pathways or burnt pots on the stove are immediate red flags.

3. Mobility and Fall Concerns:

  • What you might see: Unexplained bruises, difficulty getting up from chairs, shuffling gait, frequent trips or near-falls, reluctance to move around the house or leave it.
  • Why it's a concern: Reduced mobility significantly increases the risk of serious injury. Falls are a leading cause of injury and hospitalisation among older New Zealanders. Early intervention can prevent severe consequences.

4. Nutritional Changes:

  • What you might see: Significant weight loss or gain, lack of fresh food in the fridge, reliance on processed or easily prepared foods, forgetting to eat meals, difficulty chewing or swallowing.
  • Why it's a concern: Poor nutrition can lead to fatigue, weakened immune systems, and exacerbate existing health conditions.

5. Cognitive and Behavioural Shifts:

  • What you might see: Increased forgetfulness (beyond normal aging), confusion, difficulty following conversations, getting lost in familiar places, changes in mood (increased irritability, withdrawal, depression), paranoia, or unusual behaviours.
  • Why it's a concern: These signs often indicate progressing dementia or other neurological conditions, making independent living unsafe. A New Zealand study found that caregiver distress was three times more likely among those supporting someone with cognitive impairment or dementia.

6. Caregiver Strain (Your Own Experience):

  • What you might feel: Chronic exhaustion, increased stress, anxiety, depression, difficulty sleeping, withdrawing from your own social life, resentment, or feeling constantly overwhelmed.
  • Why it's a concern: Your well-being directly impacts your ability to provide care. Ignoring these signs can lead to caregiver burnout, which in turn can lead to earlier admission to residential care for your loved one. Research using New Zealand's interRAI data found that distress was reported by nearly 40% of informal caregivers and was significantly associated with care recipients' earlier admission into aged residential care.

What It Means for You (and Them)

Acknowledging these signs is not about giving up, but about making a proactive, loving choice. It means recognising that:

  • Their Safety is Paramount: Bringing in professional support ensures your loved one is safe, even when you cannot be there.
  • Their Quality of Life Can Improve: Expert assistance with daily tasks can restore dignity, promote better hygiene, and ensure proper nutrition and medication management, leading to a higher quality of life in their own home.
  • Your Relationship Can Be Reclaimed: By sharing the practical burden, you're freed up to be more of a spouse, child, or friend, focusing on connection and companionship rather than just the tasks of care.
  • Your Own Health Matters: It's an act of self-preservation, ensuring you have the energy and mental well-being to continue being a supportive presence for years to come.

How Home Support North Steps In

At Home Support North, we understand that this is a deeply personal and often difficult decision. Our role is to be your partner, offering flexible, compassionate, and professional home support that adapts to your loved one's evolving needs.

Whether it's assistance with personal care, household tasks, medication prompts, or simply companionship, our team can provide the additional support that allows your loved one to remain safely and comfortably in their own home, while also lightening your load. We can help you navigate the Needs Assessment and Service Coordination (NASC) process and discuss how our services can provide the right level of care for your unique situation.

Recognising "when it's time" is a brave step. It's a commitment to ensuring the best possible quality of life for your loved one and to protecting your own capacity to care with love and resilience.

Updated: 16 Jun 2025