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Kapiti Hearing

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Information Pack
At a glance
Name
Kapiti Hearing
Category
Hearing
Address
9a Ngaio Road
Kapiti Coast
Waikanae
Postal Address
Same as above
DHBs
Capital & Coast, Capital & Coast
Phone
042934693
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Debra Middleton - 042934693
Owner
Jeanie Morrison-Low - 042934693
Audiologist
Jeanie Morrison-Low MNZAS
Audiologist
John Dobbs MNZAS
Photos
The Value of Independent Advice

The short version: I got a through investigation, good advice, and no hearing aids! I suspect that at another type of audiology service, I may now be paying for aids I don't yet really need.
The long version: My partner is a client of Kapiti Hearing. He has significant hearing loss, and had been unhappy with previous audiologists. He is very happy with Jeannie. So, suspecting my own ears needed help, I went for assessment. Very through. Very well-explained and informative. And in the end, a recommendation that any intervention could wait a while unless my hearing deteriorated further. That's service. And that's the difference, I think, with independence.


Provider response:

Thank you for coming and trusting us with your hearing!

Excellent Service

I have no hesitation in recommending Kapiti Hearing to anyone experiencing a hearing loss. I have experienced a hearing loss for several years and visited a number of audiologists. Last August (2019) a friend recommended Kapiti Hearing and I made an appointment with Jeanie Morrison-Low at Kapiti Hearing. I was very impressed with Jeanie who demonstrated a very professional approach and a clear passion for her work. I was given a very thorough hearing test and as a result Jeanie recommended a trial of new aids. As Kapiti Hearing is not associated with any particular hearing aid company, she was able to choose the most appropriate aid for my hearing loss. The trial (about 8 weeks) was very successful and I now have much improved hearing including telephone calls directly to my aids and from the TV via bluetooth and the use of a simple Application on my iPhone and iPad. Jeanie has proved to be very patient and provides clear explanations of all issues concerning hearing loss and the use of hearing aids. I have visited both clinics (Raumati and Waikanae) and found the level of service to be consistent and of a very high standard. Jeanie alternates between the two clinics and her office staff are always friendly and helpful. And wax removal is also available from the Waikanae clinic.


Provider response:

Dear Keith,
Many thanks for your patience while you trialled the aids. I'm so happy we were able to help, and we look forward to continuing to look after your hearing.

Extremely satisfied customer

Thanks Jeannie for my resent experience getting hearing aids. Your service and advise was absolutely fantastic and I am very pleased with the end result. I did not realize how bad my hearing was and now with the aids I can hear so much better in meetings and social events with background noises. Your patience in fine tuning them to get them exactly right was much appreciated. I would have no problem referring anyone to you who has hearing issues.


Provider response:

Many thanks for taking the time to leave a review, Steve.
We love what we do and are very pleased the experience has been positive for you.

POOR SERVICE

My Advice is go somewhere else, overpriced found the same aids at $1500 less, they spent most of the test telling me how bad other companies were , and now I have found out they were lying about that, and since speaking to other people very poor after care and service. I say Avoid! and I have found out most of the reviews are her friends


Provider response:

Dear Anonymous, Kapiti Hearing would welcome the opportunity to discuss your concerns, and would be very open to being contacted directly by you either by email or in person.

Description
We are a member of Independent Audiologists NZ, which means we have no financial links with manufacturers or chains and can access most brands of hearing aids. Kapiti Hearing is fully owned by audiologist Jeanie Morrison-Low (MNZAS). Dr John Dobbs (AuD, ASHA, AAA) is our associate audiologist. Both clinicians can be seen at Raumati and Waikanae.

We are locally-owned and operated, in Waikanae and Raumati, and our Raumati Beach clinic is open on Saturday mornings as well.

Both audiology clinics are fully-equipped, and sound-treated to ACC requirements. We can also access MOH funding and subsidies for hearing aids and Veteran's Affairs funding on your behalf where appropriate.
Hearing Services
Hearing Services
StatusDetails
Easy Access Yes We have wheelchair access, with ramps.
Information about Subsidies Yes We can access MOH hearing aid subsidies and other Government funding, such as ACC, for patients who meet the criteria.
Free Screening Test No Please bear in mind that nothing is really "free"; if it is advertised as such then you may be paying higher prices for other services.
Diagnostic Hearing Test Yes We do full diagnostic hearing tests which cost $90 and take one hour. These may include a referral letter to a specialist.
Hearing Aid Trial Yes Our trial is eight weeks, with several appointments within that time for adjustments of the aids. If the trial is not successful, we will refund you in full for cost of the aids. The trial and fitting of the aids is included in the hearing aid cost.
Fitting Fee Yes This is included in the written quote for the aids, and is made clear in the documentation supplied when we provide quotes. It is fully refundable if the trial is unsuccessful.
Mould Fitting Fee No If the mould is supplied with the aids, there is no fitting fee. If you order them separately from the aids, you will need to pay the cost of the moulds, and this will include a small fitting fee if we book time to fit the moulds and reprogram the aids to incorporate the new acoustics.
Multiple Brands of Hearing Aids Yes We can fit all brands available in NZ, and can adjust, clean and often repair them as well. We do not sign preferred-supplier contracts, and will not try to upsell hearing aids.
SuperGold Card Discount No We negotiate discounts with our various suppliers, and pass on discounted prices to all our patients.
Updated: 21 Dec 2018
Description
Description
We are independent audiologists and can fit hearing aids, do hearing tests, make adjustments to aids, clean and service and repair them, and give you advice about hearing, hearing loss and tinnitus. Our audiology clinic is sound-treated to ACC standards.
Updated: 9 May 2018
Additional Branch Locations
Additional Branch Locations
Kapiti Hearing Raumati Beach
Address4 Margaret Road
SuburbRaumati Beach
City/TownKapiti
Phone04 2934693
Website http://kapitihearing.co.nz
Updated: 20 Apr 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
English Yes
Japanese Yes
Updated: 19 Apr 2018

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