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Kapiti Hearing

General  
Enquiry
At a glance
Name
Kapiti Hearing
Category
Dental/Vision/Hearing
Address
9A Ngaio Road
Waikanae
Kapiti, Wellington 5036
Postal Address
Same as above
Region
Wellington
Phone
View Phone Number
Email
View Email Address
Web
Visit Website
Social Media
Personnel
Manager
Debra Middleton - 042934693
Owner
Jeanie Morrison-Low MNZAS - 042934693
Audiologist
Jeanie Morrison-Low MNZAS - 042934693
Audiologist
Eloise Koenig, MNZAS. - 042934693
Audiologist
Katie Sawaya, MNZAS, AuD - 042934693
Photos
We are a member of Independent Audiologists NZ, which means we have no financial links with manufacturers or chains and can access most brands of hearing aids. Besides prescribing and fitting hearing aids, we can advise on tinnitus, communications strategies, and ways to manage hearing loss. We can adjust and clean existing aids, and have two registered nurses, trained in wax microsuction, who are in our Waikanae clinic on Tuesdays and Thursdays. Call or email us for an appointment. Kapiti Hearing is owned by audiologists Jeanie Morrison-Low (MNZAS), and Katie Sawaya, MNZAS, AuD; with additional audiologist Eloise Koenig (MNZAS), all with many years of experience. Jeanie, Eloise and Katie can be seen at both our clinics in Raumati Beach shopping village; and Waikanae, opposite the Countdown supermarket carpark.

We are locally-owned and operated, in Waikanae and Raumati. Waikanae is open Mon-Fri, and Raumati is open Mon-Fri, but closed on Wed afternoons from 3.00pm. Please ring for an appointment. 04-293-4693.

Ear wax microsuction is performed by our two registered nurses at the Waikanae clinic on Tuesdays and Thursdays. Please ring for an appointment.

Both audiology clinics are fully-equipped, and sound-treated to ACC requirements. We can also access MOH funding and subsidies for hearing aids and Veteran's Affairs funding on your behalf where appropriate. Remember, a sudden hearing loss in one ear is considered a medical emergency; we will see you the same day if this happens.
Service Description
Service Description
We are independent audiologists, locally-owned and operated; can fit hearing aids, do hearing tests, make adjustments to aids, clean and service and repair them, and give you advice about hearing, hearing loss, balance and tinnitus. We also have wax suction available at our Waikanae office on Tuesday and Thursday. Our audiology clinics in both Raumati and Waikanae are fully-equipped and are sound-treated to ACC standards for the most accurate test environment.

Updated: 4 Nov 2024

Additional Branch Locations
Additional Branch Locations
Kapiti Hearing Raumati Beach
Address4 Margaret Road
SuburbRaumati Beach
City/TownKapiti
Phone04 2934693
Website https://kapitihearing.co.nz/

Updated: 17 Jun 2024

Hearing Services
Hearing Services
Status Details
Information about Subsidies Yes We can access MOH hearing aid subsidies and other Government funding, such as ACC, for patients who meet the criteria.
Free Screening Test No Please bear in mind that nothing is really "free"; if it is advertised as such then you may be paying higher prices for other services.
Diagnostic Hearing Test Yes We do full diagnostic hearing tests which cost $95 and take one hour. These may include a referral letter to a specialist.
Hearing Aid Trial Yes Our trial is eight weeks, with several appointments within that time for adjustments of the aids. If the trial is not successful, we will refund you in full for cost of the aids. The trial and fitting of the aids is included in the hearing aid cost.
Fitting Fee Yes This is included in the written quote for the aids, and is made clear in the documentation supplied when we provide quotes. It is refundable apart from a small "failed fitting fee" to cover our time if the trial is unsuccessful.
Mould Fitting Fee Yes If the mould is supplied with the aids, there is a payment for the cost of the mould. If you order them separately from the aids, you will need to pay the cost of the moulds, and this will include a small fitting fee if we book time to fit the moulds and reprogram the aids to incorporate the new acoustics.
Multiple Brands of Hearing Aids Yes We can fit all brands available in NZ, and can adjust, clean and often repair them as well. We do not sign preferred-supplier contracts, and will not try to upsell hearing aids. If you don't need aids, we will tell you, and advise you to wait.

Updated: 2 Apr 2025

Languages Spoken
Languages Spoken
Language Status Details
English Yes

Updated: 17 Jun 2024

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Other details Yes Our audiologists are full members of the NZ Audiological Society and able to access Govt subsidies and funding on your behalf if eligible.

Updated: 17 Jun 2024

Payment
Payment
Payment Status Details
Payment required Yes
Subsidy may be available Yes

Updated: 17 Jun 2024

ACC
ACC
ACC Status Details
Approved Yes We can test and refer to ACC and fit ACC-funded hearing aids to those who are eligible.

Updated: 17 Jun 2024

Equipment & Products
Equipment & Products
Equipment & Products Status Details
Equipment/Aids Yes

Updated: 17 Jun 2024

Equipment Options
Equipment Options
Equipment Options Status Details
Service/Repair Yes We can service, clean and repair hearing aids to extend their lives. Sometimes a "lack of clarity" just indicates blocked microphones, which we can vacuum out. We can also send aids to the manufacturer if they need a more comprehensive service.
Loan Yes We can loan hearing aids, in some circumstances, and depending on availability, to those whose aids are away being repaired.
Purchase Yes Batteries, wax filters, assistive-listening devices, hearing aids are all for sale.

Updated: 17 Jun 2024

What's New
What's New
Facility Image

Artificial intelligence in Hearing aids

Artificial intelligence (AI) is transforming the world of hearing aids, making them smarter and more adaptive than ever before. Traditionally, hearing aids amplified sound to help individuals with hearing loss, but advancements in AI are allowing these devices to do much more. AI-powered hearing aids can now automatically adjust to different listening environments, such as quiet rooms or noisy outdoor settings. By analysing the surrounding audio in real-time, these devices optimize sound clarity and volume, providing a more personalized listening experience without the user having to manually adjust settings.

One of the most exciting applications of AI in hearing aids is the ability to enhance speech recognition. AI algorithms can separate speech from background noise, ensuring that users can hear conversations clearly even in challenging environments. This is especially beneficial for those who struggle with hearing in noisy places like restaurants or busy streets. Additionally, AI can be used to improve the overall comfort and usability of hearing aids by predicting a user’s preferences and automatically fine-tuning the device settings, reducing the need for constant manual adjustments.

As AI technology continues to evolve, the potential for hearing aids to become even more sophisticated is vast. The combination of AI’s adaptability and the growing capabilities of hearing aids promises to significantly improve the quality of life for people with hearing loss, allowing them to engage more fully with the world around them.

Updated: 5 May 2025