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Citizens Advice Bureau - Social inclusion in a digital age

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At a glance
Citizens Advice Bureau - Social inclusion in a digital age
Formal groups & organisations
Capital & Coast, Northland, Waitemata, Auckland, Counties Manukau, Waikato, Bay of Plenty, Lakes, Tairawhiti, Taranaki, Whanganui, Hawke's Bay, Wairarapa, MidCentral, Capital & Coast, Hutt Valley, Nelson Marlborough, West Coast, Canterbury, South Canterbury, Southern (Otago), Southern (Southland)
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Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Where things started
This campaign is grounded in the experience of our 2,500 CAB volunteers across the motu who help people everyday with questions about their rights and responsibilities. Through their work with clients, CAB volunteers have seen the negative consequences of government services shifting online and other avenues for accessing help disappearing. The concerns of our volunteers prompted us to take action.
Service Description
Service Description
Our report: Face-to-face with digital exclusion
We carried out research, looking at over 4,000 records of CAB volunteers’ interactions with clients where issues of digital exclusion were identified. Anonymised information from these records formed the basis of our 2020 report, Face-to-face with digital exclusion. The report showed the exclusion and harm caused by the digital-first or digital-only approach to public service delivery.
Updated: 1 Jun 2022
Meeting the needs of older people
Meeting the needs of older people
Have you experienced digital exclusion? You could share your story with us.
Stories that show the real, human impacts of digital exclusion are powerful. If you’re willing to share your story, this may help to motivate action from people who have the ability to create change. You can share your story anonymously or give your details if you’re happy for us to be in touch.

You can share your story by downloading and filling in the form on our webpage.
Updated: 1 Jun 2022