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Whare Aroha CARE

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Whare Aroha CARE
Dementia Care (Secure environment)
32 Taui Street, Ngongotaha
(07) 347 9612
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Therese Jeffs - (07) 347 9612
Rotorua Continuing Care Trust - (07) 347 9612
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Welcome to Whare Aroha CARE; a safe place where people can live normal lives.

Whare Aroha CARE provides a home for adults of all ages who are in need of care and compassion for the short, medium or long term in Rotorua.

In December 2016 we are opening an innovative CARE village on the shores of Lake Rotorua at Ngongotaha. Modelled on the acclaimed Dutch De Hogeweyk Dementia Village, our village will look like small New Zealand town, and people will be able to go about their lives had aging not impacted their lives.

Until the end of the 2016, people will continue to live in our tastefully renovated homestead with leafy gardens and modern equipment. Here we have already transformed the way people are cared for – the CARE Village will further enhance the exceptional care we are known for.

Before making your decision, visit us to see how we CARE.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 25 Feb 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 21
Vacancy Yes
Single room
Impending vacancy Yes
Additional Room CostsNo
Updated: 11 Sep 2017
We believe we provide excellent care for people with dementia. Our families tell others when inquiring about placing their loved ones with us to look no further, Whare Aroha CARE is amazing.

Where Aroha CARE has become known as a leading provider of dementia care in Rotorua - a reputation that is held by both health professionals and the families of people in care. Most people come to Whare Aroha CARE because they have heard that the care is exceptional.
Updated: 11 Apr 2016
TypeHours Per WeekStatusDetails
Registered Nurse Yes Registered Nurse in hospital suite 24 hours a day and in the dementia and rest home suites in the mornings. Our Nurse Manager works five days a week providing supervision and clinical expertise.
Enrolled Nurse Yes Enrolled Nurse across our hospital, dementia and rest home suites 24 hours a day.
Healthcare Assistants/Caregivers Yes Health Care Workers in all suites 24 hours a day.
Physiotherapist Yes A physiotherapist is contracted to provide three hours a week supervising our physio technician who works 30 hours a week.
Occupational Therapist Yes An Occupational Therapist is contracted to provide supervision for our dedicated and amazing diversional therapists - known to us as lifestyle coordinators.
Own Social Worker No We utilise the services of Lakes DHB.
Diversional Therapist Yes We have diversional therapists (lifestyle coordinators) working in each suite. They have a monthly programme and also provide a lot of spontaneous activities and one on one time with residents.
Activities Co-ordinator Yes The Nurse Manager provides supervision and coordination for the activities team. The activities team is made up of lifestyle coordinators and volunteers.
Hairdresser Yes Weekly
Podiatrist Yes Our podiatrist visits monthly.
Dietitian Yes As required.
Kaumatua Yes We have a Kaumatua from Te Arawa.
Chaplain/Spiritual Advisor Yes We have a chaplain for six hours a week.
Other Personnel Yes General Practitioner, Psychogeriatrician, Physician for the Elderly.
Updated: 11 Apr 2016
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes
Oxygen Management Yes
Surgical Followup Yes
Infection Control Yes
Psychiatric Care Yes
Specialised Dementia Care Yes
Gerontological Care Yes
Clinical Manager Yes
Psychiatrist Yes
Updated: 25 Feb 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 25 Feb 2015
Under 65 yrs with Disability Yes
Day Care Yes
Whanau Room Yes
Rooms (Single) Yes Single Rooms
Rooms (Suit Couple) Yes
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture whether it's your favorite rocking chair or set of drawers.
Alcohol Permitted Yes Only under supervision as appropriate.
Pets In Residence Yes Three resident cats - Roscoe, Soxs and Misty. We have resident friendly dogs visiting often.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room No This can be arranged at your own expense. We do have a hand held portable phone that you can receive calls on.
Wifi Yes Free wifi for skyping, emailing and facebook.
Maori Kaupapa Yes
Residents Committee Yes Residents meetings are held every two months.
Family Committee Yes As required.
Newsletter Yes Seasonal
Policy for management of challenging behaviour Yes Our philosophy of care provides an environment that is stimulating positive and reduces challenging behaviour with minimal/no use of medication.
Confused Residents Yes
Lounges/seating areas Yes We have lots of comfy chairs and seats for all to enjoy. We have a covered seating in our garden area.
Outings Yes Our residents enjoy trips to the Citizens Club for lunch, movies, high tea for the ladies and bowling. They can go shopping every Tuesday and Thursday.
Rural Setting No We are situated near the shores of Lake Rotorua, with well established planted garden areas.
Smoking Permitted Yes In designated areas.
Semi-Secure No
Sprinklers Yes
Audit report available Yes
Updated: 11 Apr 2016
Special Features
Special Features
Whare Aroha CARE is situated near the heart of Rotorua City and within easy walking distance of the Lakefront and Government Gardens.

Our care is our point of difference. We provide companionship, spontaneity and variety for our residents within a homely environment. We have fabulous caring and enthusiastic staff who support residents to live as normal a life as possible.
Updated: 22 Mar 2016
Interests & Activities
Interests & Activities
Cards daily with Diversional Therapist, weekly church service, craft weekly, entertainment (cultural groups, childrens groups, music, bells), daily exercise, gardening, Happy Hour every Friday afternoon, indoor games (bowls, quoits, darts, ball handling), library, massage daily as requested, outdoor games (petanque), in-house movies, music weekly, daily newspaper reading, daily quizzes, weekly shopping, videos, outings (facility van with 2 wheelchair access), walks to lake, city gardens, museum etc.

Alzheimer's Society (support group, educational updates, coffee morning), Arthritis society, Blind Foundation (volunteers support), Parkinson's Society (support group, monthly meeting), Senior Citizens, Stroke Group (attend meetings twice yearly, shared lunch, social activities), Support Group Multiple Sclerosis Society and Maori Women's Welfare League., Activity programme.
Updated: 11 Apr 2016
Additional Information
Additional Information
Details re Meals Food is prepared daily on site. The meals are high quality and choices are available. The residents have input into the menu.
Staffing Details 24 hour nursing care by Registered Nurses. Staff are enthusiastic and caring supported by the Management team.
Fees Details/Fees Do Not Include Hairdressing, specialist services, dentistry, podiatry, aromatherapy and massage.
Updated: 11 Apr 2016
Languages Spoken
Languages Spoken
Afrikaans Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Filipino Yes
Interpreter Yes Available through the DHB
Maori - Te Reo Yes
Sanskrit Yes
Updated: 25 Feb 2015
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Inter denominational Yes
Jehovah Witness Yes
Methodist Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Seventh Day Adventist Yes
(Other comments) Yes Chaplain and Kaumatua
Updated: 25 Feb 2015
Public Transport 0.50 km All facilities within walking distance.
Shops 0.50 km
Parks 0.50 km
Updated: 25 Feb 2015
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
CareerForce Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
CareerForce New Zealand Aged Care Association (NZACA)
Updated: 11 Apr 2016