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Radius Heatherlea Care Centre

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Radius Heatherlea Care Centre
Dementia Care (Secure environment)
139 Vivian Street
New Plymouth
(06) 758 7302
(06) 758 7304
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Sue Trafford - 06 7587302
Radius Care Ltd
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Radius Heatherlea is located in the beautiful city of New Plymouth. It is centrally located and only 2 minutes drive from the city centre.

Heatherlea offers the best in rest home and respite care. This is a 55 bed facility with 19 swing beds, (Hospital/Rest Home)15 Rest Home Beds and 21 secure Dementia Beds.

Heatherlea has a dedicated secure Dementia unit with its own secure garden setting.

Family is very important to us, and we encourage friends and family to become involved in all aspects of our residents lives. We encourage residents to bring in their favourite possessions, so they can personalise their rooms, so they remain as much as possible their familiar surroundings.

Our residents have the freedom to come and go with friends and families as much as they like, or otherwise friends and families are always welcome. Radius Heatherlea offers a variety of activities, crafts, and recreational programme as well as regular outs.
Service/Facility Details
Contract with DHBYes
Additional Room CostsSome Rooms
Updated: 18 Dec 2016
Bed and Vacancy Details
Approximate number of beds at this level of care21
Long term vacancyYes
Short term vacancyYes
Single rooms with handbasins. 2 extra large
Impending vacancyNo
Updated: 30 May 2017
To everyone who cared for my mother. Thank You! She was with you for four years and in that time you became her other family. Your job is difficult, but you seem to do it with warmth and smiles. For that we are very grateful. Love and thanks to you all.

Thank you and your staff for my Christmas present. I love this Rest Home, the staff are so considerate and Mary & Glynis are great, always helping us to be amused. Thank you for running such a great ship. God bless you all, staff and management.

Updated: 26 Jun 2014
TypeHours Per WeekStatusDetails
Registered Nurse 208 Yes We have the Clinical Nurse Manager, who does day shifts. Monday to Friday. We also a Registered Nurse on all shifts 24/7
Healthcare Assistants/Caregivers 600 Yes All healthcare assistants are qualified in ACE core and ACE dementia. We have onsite education along with support to attend external training opportunities ensure staff have current up to date practise.
Physiotherapist Yes We have access to a qualified Physiotherapist when required for our residents.
Own Social Worker Yes We have strong links with Taranaki District Health Board Social Work team and Mental Health teams, who we can ask for advise. Our local Needs Assessment, Service Coordination team provide unbiased assessment for aged residential care.
Diversional Therapist 35 Yes We have a Registered Certified Diversional Therapist who works Monday to Friday. We also cater for those residents who don't wish to participate in activities and provide one on one sessions.
Activities Co-ordinator 32.5 Yes Along with our diversional therapist, the activities co-ordinator provides, happy hour sessions weekly with entertainment, snacks and beverages, family welcome. We have regular pamper sessions, games, exercise, craft days and outing.
Hairdresser Yes We have an in house dedicated salon on site, with 2 hairdressers available throughout the week. Beauty therapist on request.
Podiatrist Yes We have a contracted podiatry service with a local podiatrist who makes home visits every 6 weeks.
Dietitian Yes All our menus are reviewed by a qualified dietitian, and we have a 4 weekly cycle. If residents require individual input by a dietitian a referral is made through a GP.
Accredited Visitors Yes
Kaumatua Yes We have a Kaumatua from a local Iwi who visits when needed and provides cultural in-services for staff.
Chaplain/Spiritual Advisor Yes Community Chaplains visit every Monday for church services and any resident is welcome to attend. If needed we can provide transport to community services.
Other Personnel Yes We have regular volunteers from the community who visit residents.
Updated: 18 Dec 2016
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Palliative Care Contract Yes We are able to provide Palliative Care, as we are fully equipped, and have Registered Nurses on 24/7. We have the support of medical/hospice to meet the needs of the client and family.
End of Life/Palliative Care Yes As part of continuum of age care provision our nursing staff are experienced in provide end of life care. We have the clinical expertise, access to the equipment and medical/hospice support to meet the needs of the client and family.
Gastronomy/Nasogastric Management Yes Our staff have experience in care of gastric feed. We can access equipment and supplies to provide this care. Radius has policies and procedure to ensure staff practise and administer PEG feeding with in safe guidelines.
Oxygen Management Yes Radius Heatherlea has bottled oxygen for emergency use and when residents require oxygen during transportation. Staff are experience in the management of oxygen therapy.
Surgical Followup Yes We are able to provide post discharge surgical care to our residents, with specialist wound management oversight. We provide transport and support if residents requiring follow up visits with TDHB or specialists.
Wound Care Yes Radius Heatherlea is able to provide specialist wound care management and has access to wound care products through EBOS. Our CNL and Registered Nurses have regular wound care education sessions.
Diabetic Care Yes Staff are trained in the care of the diabetic patient, are skilled at diabetic monitoring and administration of diabetic medication. Radius provides policy and procedures directing the management of the diabetic resident which ensures best practise.
Continence Advisor Yes We provide comprehensive continence management that is supported by the Bunzl product range and who's specialist provide regular study sessions for staff on continence management to provide the best outcome for our residents.
Infection Control Yes Heatherlea has a specialist trained infection control co-ordinator who manages the risk of infections within the facility by through monitoring and assessment. We have a comprehensive outbreak management plan should it be required.
Stomal Therapist Yes Our CNL is qualified in Stoma Care. We also have access to medical support through the TDHB to enable best practice managements of stoma's
Psychiatric Care Yes We work closely together with mental health service for the older person on providing the best possible care for our residents.
Stroke Rehabilitation Yes We provide ongoing support and care for our residents who require this specialised care.
Specialised Dementia Care Yes We provide a secure environment which keeps our residents safe and calm and provide them with a sense of independence to move freely within their home. We have a secure outside area with garden beds and seatings for residents and families to enjoy.
Gerontological Care Yes
Community Health Yes We work with the community health on a regular basis.
Clinical Manager Yes We have a Facility Manager with 20 years experience within aged care, both managing Rest Homes, and assessing people for support in the community and rest home placement for TDHB. We have a Clinical Nurse Manager who is available Monday - Friday.
Other Nursing Specialities Yes Clinical Management cover is provided on call throughout the weekend and public holidays as necessary. Our Clinical Nurse Leader, is qualified in Stoma Care, Infection Control.
Psychologist Yes Psychologists available through Taranaki District Health Board when required.
Psychiatrist Yes Psychologists available through Taranaki District Health Board when required.
Updated: 18 Dec 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes When there is a long term bed vacancy this may be offered for short term care use. Please phone the facility manager to discuss your requirements. This may be funded through TDHB Residential Care.
Carer Support Yes When there is a long term bed vacancy this may be offered for short term care use. Please phone the facility manager to discuss your requirements. This may be funded through TDHB Residential Care
Subsidised Yes This is now fully funded by TDHB residential respite, if you are assessed as requiring this service.
Private Paying Yes Private paying for short stay care can be arranged through the Facility Manager.
Booking can be made in advance Yes Unfortunately due to our regular high occupancy of long term residents, we are unable to book in advance for Residential Respite, or short stays.
Updated: 1 Jul 2014
Under 65 yrs with Disability Yes We have a contract with the TDHB for the younger residents with Chronic Health Conditions
Other End of Life/Palliative Care Yes As part of continuum of age care provision our nursing staff are experienced in provide end of life care. We have the clinical expertise, access to the equipment and medical/hospice support to meet the needs of the client and family.
Whanau Room Yes We have a room that is able to be made available for families/whanau to use to be close to loved ones when needed.
Rooms (Single) Yes There are 20 single rooms with Vanities in each room, in the secure unit. The Camellia wing bedrooms all have doors that open into the lovely garden.
Ensuite Yes All our secure unit rooms have vanities with shared shower and toilet blocks.
Female residents only No We enjoy the social aspects of having both male and female residents. With large private rooms and ensuites provided personal space which maintains dignity and respect while enjoying the company of all residents within communal areas of the facility.
Male residents only No We enjoy the social aspects of having both male and female residents. With large private rooms and ensuites provided personal space which maintains dignity and respect while enjoying the company of all residents within communal areas of the facility.
May Bring Own Furniture Yes We love you to personalise your private room, bring your own dresser, favourite chair, art work and those much loved photos. Your room is your sanctuary. We also provide furnishing for all rooms, so you can mix and match if you so wish.
Alcohol Permitted Yes We have happy hour on a Friday afternoon, where we shout you a drink or two, with nibbles and music. We also provide a drink with Sunday dinner if so wished. Alcohol in rooms are welcome.
Pets In Residence Yes Heatherlea has a facility cat called gingernut, we also have to bird aviaries, one with love birds and the other with a mixture of different species, they do produce chicks from time to time much to the delight of the residents. We also have 2 fish tanks.
Negotiate To Bring Own Pet Yes If you are prepared to let your pet become the facilities pet then this is possibility. This would have to be discussed with the facility manager.
Phone Access In Own Room Yes You can arrange with your private provider (Telecom, Vodafone) to connect a private land line into your room (most rooms already have lines available)
Resident can adjust heating in own room Yes All heating can be adjusted to suit residents needs.
Maori Kaupapa Yes We have a cultural advisor and liaison person to assist us in meeting the needs of Maori resident and their whanau
Residents Committee Yes We have Bi-Monthly Residents meeting, with a resident advocate present, residents are able to discuss ideas and concerns which is then passed onto the manager to review
Family Committee Yes Facility manager has open door policy and welcomes feed back from families.
Newsletter Yes Heatherlea puts out a newsletter to all residents and families every 2 -3 months. Radius Care publishes a publication called the "Orbiter" quarterly which is distributed in the community, with national Radius news and updates.
Policy for management of challenging behaviour Yes Comprehensive policies and procedures to support staff in managing challenging behaviour. At all times residents are cared for in a respectful and dignified manner with the safety of the resident and others being paramount.
Confused Residents Yes A Person may become acutely confused due to an infection or are confused due to dementia. At all times confusion is investigated and the underlying medical concerns addressed by trained staff.
Lounges/seating areas Yes Heatherlea has 4 lounges, with comfortable seating, lots of windows, and modern décor. All the lounges have large LCD large TV's. Two of the lounges open out onto patio's with outdoor sun sails for sun protection, where residents can sit outside.
Outings Yes Our residents love their outings. In our van we have a electric lift for wheelchair access. There is normally 2 outings per week. The residents love our coastal areas and views round Taranaki, plus the many other attractions Taranaki has to offer.
Rural Setting No Heatherlea is situated in Central New Plymouth.
Smokers Room Yes We have a smoking area outside for those residents who wish to smoke.
Smoking Permitted Yes We have a smoking area outside for those residents who wish to smoke.
Semi-Secure Yes Our Secure Wing is situated in an fully enclosed garden area, which houses love birds, and a beautiful pergola. Bedrooms have doors that lead out in to the secure garden area, residents are free to enjoy the outdoors, as well as our beautiful lounges
Sprinklers Yes We have a A1 grade sprinkler system, along with fire pods and smoke detectors in all areas. These are all checked monthly and services. We have a current Building Warrant of Fitness.
Audit report available Yes You are welcome to visit the MOH web site and view our current audit report. All areas that required corrective action, have been thoroughly worked through, to achieve full attainment of standards of care.
Updated: 27 Jun 2014
Special Features
At Heatherlea residents have convenience of being so central to town, this makes it easier for family and visitors also. Right in the heart of the facility there is a peaceful outside garden, especially for the pleasure of our residents in the secure unit. We have four lovely lounges throughout the facility, with modern décor and comfortable seating, with music or wide screen TV available for the pleasure of our residents and families.
Updated: 1 Jul 2014
Interests & Activities

Heatherlea has a full activities programme which includes the following, but to name a few of the activities, Bingo, Board games, Bowls, Cards, Canine friends, Cooking, Craft, Entertainers, Exercises, Flower arranging, Happy Hour, Holidays, Lotto, Newspaper reading, Quizzes, Shopping, Sing-a-longs, Stroke Group.

The residents and families alike love watching our birds in the two aviaries we have, and there is great excitement when they product chicks.

We welcome visitors, and the residents especially love baby's and little children, we have an a close relationship with the ABC group, and the Omata Primary School, participating in return visits.

Updated: 1 Jul 2014
Additional Information
Details re Meals All our meals are cooked on site. Our main meal is served at midday with a lighter meal served in the evenings. Morning, afternoon tea, and supper, consists of home cooking, and sandwiches for those that want them. We have a national 4 week rotational menu which is also seasonal, developed by a chef, and approved by a dietician, which is suitable for the elderly.
Staffing Details Our Kitchen staff are all trained by the Hospitality Service industry and have obtained certification. Our HCA staff all complete the ACE Basic, Dementia, and Advance training, for which we have a contract with Career Force.
Associated Complexes Radius is a New Zealand owned and operated company that specialises in delivering the very best levels of Rest Home, Hospital and Dementia Care to our elderly population and our young disable who require special care.
Fees Details/Fees Do Not Include Please discuss fees with Manager.
Updated: 18 Dec 2016
Languages Spoken
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Mandarin Yes
Maori - Te Reo Yes
Rarotongan Yes
Samoan Yes
Updated: 18 Dec 2016
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Monthly Visits, communion Monthly
Roman Catholic Yes Visits Monthly
Salvation Army Yes Visits monthly
(Other comments) Yes We are able to provide interdenominational chaplaincy service, prayer group and interdenominational church service
Updated: 1 Jul 2014
Public Transport 0.00 km At gate
Shops 0.10 km Corner shops 2 blocks away
Mall 0.50 km Central city 500 Metres
Parks 0.50 km City parks & Foreshore 500 Metres
Library 0.20 km Mobile library bus comes on a fortnightly basis, and recreation also will source books if residents wish.
Updated: 1 Jul 2014
Credentials & Membership
Credentials & MembershipStatusDetails
Eldernet Subscription Gold Yes
Care Association New Zealand Yes
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
ISO (International Organization for Standardization) Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes Our Diversional Therapist is fully qualified.
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes This is available on the MOH website.
Care Association New Zealand CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available.
Updated: 18 Dec 2016