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Norfolk Lodge Resthome & Dementia Unit

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Norfolk Lodge Resthome & Dementia Unit
Dementia Care (Secure)
30 Princess Street
Waitara 4320
Postal Address
PO Box 82 Waitara 4346
(06) 754 7016
(06) 754 8230
View Email Address
Visit Website
Pauline Matuku - (06) 754 7016
Sarah Freeman
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Set amongst Award wining gardens and just 15 km north of New Plymouth, on Princess Street Waitara, Norfolk Lodge offers Rest Home Care and secure Dementia Care in comfortable friendly surroundings. Our stately Norfolk Pine is a local landmark.

At Norfolk Lodge it’s our Mission to provide a homelike environment where self-esteem is enhanced and individual needs are met. We encourage independence and expression.

Come and see for yourself, we’re happy to show you through Norfolk Lodge and answer any questions of concerns you may have. Please phone and ask for the Care Manager.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 30 Dec 2014
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 17
Vacancy Yes
Impending vacancy Yes
Additional Room CostsNo
Updated: 24 Apr 2018
Thank you for providing our Mum with a home away from home. We knew she was safe and happy within the Norfolk Lodge family. Regards to you all and thank you again from the bottom of our hearts." -Jeanette, Carol and Kenneth

Thank you so much for the care you have given my mother over the past few years....” –Julia

Thank you and your staff for the awesome care provided for both my mother and father and for the patience, understanding and grace extended to all family during their stay." –Darrin

Our sincere thanks to you all for your dedication and compassionate care of our Mum, we really appreciated it. Thank you so much for your kindness and care of our Mother, Grandmother, Nanna in the Garden. She loved being here with you. May God bless you all." -Esther
Updated: 30 Dec 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable Referral made to Taranaki Base hospital or private local services if required.
Occupational Therapist Negotiable Referral made if required.
Own Social Worker Negotiable Referral made if required.
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes When required or 2 weekly.
Podiatrist Yes 6 weekly
Dietitian Yes Daily menus approved by Dietitian. Audited by qualified Dietitian.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes
Other Personnel Yes Quality Assurance and ACE training co-ordinator on site.
Updated: 30 Dec 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes Liaise with Hospice Nursing staff re pain relief, medication etc.
Specialised Dementia Care Yes Liaise with DHB Mental Health Team.
Psychiatrist Yes Contact specialised services as required.
Other Post Graduate Specialities Yes Quality Assurance and ACE training co-ordinator on site.
Updated: 30 Dec 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Updated: 30 Dec 2014
Under 65 yrs with Disability Yes Funding to be confirmed by Accessability.
Day Care Yes
Palliative Care Contract No However we provide end of life care for our residents whenever this is possible.
Whanau Room No However we do have a quiet room that we can make available for family use.
Rooms (Single) Yes Our spacious single rooms are comfortable and clean.
Rooms (Suit Couple) Yes Please ask about this if you have this need.
May Bring Own Furniture Yes We encourage residents to bring their own favourite ornaments, furniture and belongings to give the room a homely feel.
Alcohol Permitted Yes Supervision provided.
Pets In Residence Yes Neighbour's cat visits.
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes Portable phone also available.
Resident can adjust heating in own room No Heating of rooms is thermostically controlled. Heater can be turned on or off, hot or cold air, by resident.
Maori Kaupapa Yes Able to operate in this capacity.
Residents Committee Yes Chaired by Diversional Therapist and Manager
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Lounges/seating areas Yes Purpose built facility with indoor and outdoor areas for the comfort of our residents and families. The communal lounges provide a friendly, cosy atmosphere in which Residents, family and friends can gather and talk of days gone by.
Outings Yes We have our own van and we use this to go out to Age Concern and Golden Oldies twice a week and other make other outings as per the programme.
Rural Setting Yes Located on the edge of town overlooking wide open spaces. This gives the home a real feeling of spaciousness.
Smoking Permitted Yes In designated areas outside of the building. Smoking is monitored.
Sprinklers Yes
Audit report available Yes
Updated: 30 Dec 2014
Special Features
Special Features
Dementia Care is a specialised service that we offer in our secure unit. The Unit is spacious and sunny with its own garden. Our dedicated team of caregivers care for a maximum of 17 residents. For each resident individual needs are identified allowing a care plan to be developed and implemented. As always we welcome visits and input from family and friends.

Light interiors painted in warm but subtle colours. Wide hallways and space for residents to walk inside and outside in pleasant gardens. Views across farmland.
Updated: 30 Dec 2014
Interests & Activities
Interests & Activities
Activity programme. We offer a full activities programme suited to our residents needs so that they can continue to enjoy life. These include social, creative, recreational and intellectual themes in both group and individual settings. Participation is always optional. The mini bus can be seen far and wide on outings to popular destinations.
Updated: 30 Dec 2014
Additional Information
Additional Information
Details re Meals Home cooked meals are a feature of Norfolk Lodge. They’re nutritious and tasty with a great variety on the menu. Special needs and diets are catered for.
Staffing Details Our staff are trained to provide just the right kind of support to allow you to retain your individuality and dignity. They take pride in the quality of their care giving an empathy with each resident. Visiting Doctor and practitioners. This is a home where staff are encouraged to develop their knowledge and skills. Our Nurse Manager has a long association with the home and many staff are long serving. Our on site Quality Assurance/ACE co-ordinator ensures our commitment to detail and makes sure we deliver services in the way that we say we do. We create a sense of family here encouraging families to visit as often as they like. Residents like to see the family comings and goings.
Fees Details/Fees Do Not Include Please see the Manager for full details.
Updated: 30 Dec 2014
Languages Spoken
Languages Spoken
English Yes
Maori - Te Reo Yes
Updated: 30 Dec 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Christian Yes
Inter denominational Yes
Non denominational Yes
Updated: 30 Dec 2014
Public Transport 0.00 km Bus into New Plymouth passes by the Rest Home.
Shops 0.40 km Dairy within short walking distance.
Mall 1.50 km Waitara Town Centre where all goods and services are available.
Parks 0.10 km We are just across the road from Clifton Park where there are playing fields, bowls and tennis court.
Library 1.50 km Town Centre.
Updated: 30 Dec 2014
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes These qualifications are cross credited to the new ACE Programmes.
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 30 Dec 2014