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Cambridge Resthaven

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Cambridge Resthaven
Dementia Care (Secure)
6 Vogel Street
(07) 827 6097
(07) 827 4652
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Rachel Jones - 07 827 6097
Cambridge Resthaven Trust Board
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Cambridge Resthaven - Community Charitable Trust - 100% owned by the Cambridge community.

Vision: Providing a way of life that exceeds the individuals expectations
Mission: Cambridge Resthaven community offers the aged person and their family a range of services to ensure a quality of life as their need of support increases.

Support includes:
Care Service:
Continuing Care (Hospital)
Memory Enhancement Unit - TUI

Support of Independence: Day Club, Village, Apartments, Respite, Meals on Wheels

Medication oversight (within village)

Advocacy & Support:
Sense of Resthaven community
End of Life care

R Respect
E Excellence
S Support
T Trust
H Honesty
A Advocacy
V Values environmental efficiency
E Experience quality of life through normal living, Eden philosophy, Humanitas, VIP & Namaste
N Nurturing
Service/Facility Details
Service/Facility Details
Contract with DHBYes
Updated: 23 Nov 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy Yes
Impending vacancy No
Additional Room CostsSome Rooms
Updated: 21 May 2018
Ref compliment # 2660 Dated: 2/6/2017. Thank you to staff for looking after my husband so well. I love Resthaven.

Ref compliment # 2654. Dated: 13/5/2017. Thanks to all staff for making my orientation so smooth. Staff have been so patient.

Ref compliment: # 2638 Dated: 5/4/2017. Family member visiting her Dad in TUI noticed how lovely the interaction between staff and residents, doing puzzles together confidently and casually.
Updated: 27 Jul 2017
TypeHours Per WeekStatusDetails
Registered Nurse Yes Resthaven has a dedicated R.N. in TUI 7 days a week 8am - 6pm. Within Resthaven we have a team of 14 RN's providing 24 hour cover, all RN's have completed appropriate Dementia training and one of the the Clinical Nurse Leaders supports the team in TUI.
Healthcare Assistants/Caregivers Yes The HCA's in our dementia unit are fully trained in the care and support of ladies and gentlemen with dementia. All either have an NZQA qualification or are working towards one.
Physiotherapist Yes Our physiotherapist is on site three days a week. We also have a physiotherapist assistant on site five days a week.
Occupational Therapist Negotiable Contracted service.
Diversional Therapist Yes Dawn Mienie, one of three qualified Diversional Therapist (DT's), ensures activities are meaningful for the ladies and gentlemen and meets their needs.
Activities Co-ordinator Yes Supporting the 3 DT's are 2 Therapy Assistants who asssit with the full activities programme Mon - Sat. Includes 1:1 time, group fun and trips. HCA's under the guidance of the DT provide ongoing actitivies and fun in TUI when a DT is not present.
Hairdresser Yes We have a local hairdresser providing this service at Resthaven. Appointments can be made at reception and payment is made to the hairdresser, or through the residents petty cash account.
Podiatrist Yes Podiatrist visits every six weeks
Dietitian Yes Contracted as required.
Accredited Visitors Yes
Kaumatua Yes Available as required.
Chaplain/Spiritual Advisor Yes We have a chaplain who is a trained hospital chaplain. She visits Residents supporting them and their families as they wish.
Other Personnel Yes Bed availability queries call Joanne - Clinical Administrator, Sue - Clinical Nurse Leader Hospital/Dementia.
Updated: 24 May 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes We work closely with Hospice ensuring residents and families are nursed and supported with care and dignity in the privacy of their own room. We have the ability for families to stay if they wish.
Gastronomy/Nasogastric Management Yes R.N.'s are fully trained to manage PEG and nasogastric tubes.
Oxygen Management Yes We have cylinders and oxygen concentrators available.
Wound Care Yes Strong links to Waikato District Health Board specialist. All our R.N.'s receive full wound care training. This is an R.N./Resthaven champion role.
Diabetic Care Yes This is an R.N./Resthaven champion role. Champion Role - All RN's have an area of interest they they focus on and become our 'expert' in that area. Areas include: falls prevention, independence, palliative care etc
Continence Advisor Yes This is an R.N./Resthaven champion role. Champion Role - All RN's have an area of interest they they focus on and become our 'expert' in that area. Areas include: falls prevention, independence, palliative care etc
Infection Control Yes This is an R.N./Resthaven champion role. Resthaven benchmark with BUG control. Champion Role - All RN's have an area of interest they they focus on and become our 'expert' in that area. Areas include: falls prevention, independence, palliative care etc
Stomal Therapist Yes
Stroke Rehabilitation Yes Our Physiotherapist and physio assistant can provide this service.
Tracheotomy Care Yes
Specialised Dementia Care Yes See details on our 20 bed memory enhancement unit - TUI
Gerontological Care Yes
Clinical Manager Yes We have 3 Clinical Nurse Leaders.
Updated: 24 Feb 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Vacancy dependant please contact Clinical Administrator on 07-827-6097
Carer Support Yes Vacancy dependant please contact Clinical Administrator on 07-827-6097
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes Vacancy dependant please contact Clinical Administrator on 07-827-6097
Updated: 23 Nov 2015
Under 65 yrs with Disability Yes Please discuss your requirements with the Clinical Adminstrator or General Manager.
Day Care Yes We offer Day Club Mon to Fri 9am - 3pm. Located in Taylor Street, and purpose built for people in the community. The focus is to maintain independence in a fun, supportive environment and to provide social interaction to prevent loneliness and boredom.
Palliative Care Contract Yes In caring for those who have palliative care needs we liase closely with Hospice. Residents are nursed with care and dignity in the privacy of their own room.
Other End of Life/Palliative Care Yes Residents and familities are nursed and supported with care and dignity.
Rooms (Single) Yes
Rooms (Suit Couple) Yes
Ensuite Yes We have a number of rooms with ensuites or shared ensuites.
May Bring Own Furniture Yes Residents are encouraged to personalise their rooms with their own possessions and furniture as they wish.
Alcohol Permitted Yes In TUI happy hour is weekly. We liaise closely with families re alcohol.
Pets In Residence Yes We have two cats in residents at Resthaven, Oskar the cat rules Tui and Monty rules the rest of the facility.
Negotiate To Bring Own Pet Yes As we have three cats, own pets will have to negotiate with Oskar, Monty and Teddy.
Phone Access In Own Room Yes Some rooms have jackpoints. Personal phone and internet charges charges are the responsibility of the resident. We also have a portable phone for residents use and a phone booth. Some residents choose to have their own mobile phone on prepaid plans.
Wifi Yes Free WiFi is available for residents/families - please see reception or Clinical Administrator for details.
Resident can adjust heating in own room Yes Most rooms have heat pumps (to ensure safety staff monitor these closely)
Residents Committee Yes Resident meetings are held monthly where any issues can be raised. We also conduct regular questionnaires and use the results of these to help us continually develop our services. The team in TUI closely liaise with families.
Family Committee No Regular family forums (TUI specific) are held for support, education, networking and provides an opportunity to give feedback to staff. A residents meeting is held monthly for those who are able.
Newsletter Yes A newsletter to residents called 'Our Say' is published monthly. This is also forwarded to families.
Policy for management of challenging behaviour Yes We have indepth policies. "Challenging Behaviour" does not exist until we interpret it as challenging. It is not the behaviour that causes our reactions, instead it is our thoughts and judgements about the behaviour that we react to. Quote: Spark of Life
Confused Residents Yes Full assessments and support are given with understanding and empathy.
Lounges/seating areas Yes There are several areas within TUI including easily accessible outside areas. There are 2 large internal communal areas and a number of smaller peaceful spots to sit quietly, and 2 large outdoor areas.
Outings Yes Resthaven has two vans and a car for 'outings', one of which is a mobility van. See also the section "Interests and Activities".
Rural Setting Yes Surrounded by greenbelt and park, Resthaven is located just a short stroll to the township. Many of the rooms have a rural outlooks over the paddocks of sheep, lambs and pukeko's.
Smokers Room No Resthaven is a smoke free campus except for one designated external area for residents.
Smoking Permitted Yes We have an outside designated smoke area for residents. For safety we do not have smoking inside.
Sprinklers Yes Full fire protection including fire sprinklers and smoke detectors. Staff are fully trained in fire safety methods. The building is divided into fire cells with fire doors which automatically close when the fire/smoke alarm is triggered.
Audit report available Yes See: MOH website
Updated: 27 Jul 2017
Special Features
Special Features
Cambridge Resthaven is a Community Charitable Trust, 100% owned by the Cambridge Community. The care and support we provide in MEU (we call our unit TUI) is based on a variety of philosophies including 'Spark of Life', 'Eden', 'VIP's' 'Namaste' and 'Humanitas'. Together with the latest interventions in dementia specific care and clinical support these philosophies shape the care and support we provide.


Over recent years many changes have occurred in the area of care for older people. Cambridge Resthaven has continued to respond to these changes with the implementation of appropriate services.


Our facilities are well maintained and upgrades completed so that we continue to play a major role in the support of the elderly residents of Cambridge and districts. We are well resourced and have appropriate equipment such as eg: electric beds, vans, wheelchairs and Spark of Life equipment.

There are many small areas for, private, quiet time dotted around the facility. We also have 4 lounges and 3 dining rooms and our Quiet Room. The Quiet Room is large enough to hold 120 people yet the way in which it is partitioned makes it small enough for a quiet think (the partioned section can be a smaller, intimate chapel). It is available for religious services, concerts, weddings and funerals and is often used as an activities room for residents.


Fundraising for a rest home in Cambridge started in 1964 by the members of the Fencourt Country Womens Institute. The seed was sown at their August meeting when their President Mrs Sheila Pidduck, ‘spoke on the suggestion of raising funds for the building of flats in Cambridge for the elderly and asked members to think about it during the next month”. “Naturally it will be a long term project,” she said “but women’s organisations have shown in the past that when they set their minds on a definite aim, nothing is impossible”.

How true those words were. The project caught the attention of local people and what eventuated was to be the towns first Resthome which opened in 1972 - RESTHAVEN.

Following Mrs Pidducks thought provoking words the journey began with an early bequest made by Miss Alice Hanlin and the establishment of the Cambridge Resthaven Trust. Widespread community support was demonstrated by the range of organisations represented on the inaugural Trust Board i.e. Lions, Rotary, RSA, Federated Farmers, Federation of Country Women’s Institutes, Borough Council.

A story is told by Robin Harris when he recalled “…a holiday he took to Canada when he was asked by his host –‘What would you like to see?” and Robin replied,” An old people’s home”. Not a usual request one might think but an example of how enthused people were about the project.

In 1971 a dedicated group of Cambridge citizens formed a committee to be known as The Friends of Resthaven, for the purpose of assisting the Cambridge Resthaven Trust Board in the welfare and happiness of the elderly. “The first job the committee had to do was to contact every club and group in Cambridge, whether small or large, and there were over 100 of these!! All were asked to help and I cannot remember one refusal said the Chairman.


Rest home opened 1972,
First Cottages 1974,
Continuing Care (Hospital) 1979,
Intermediate Care Wing 1985,
The Quiet Room 1988,
Resthaven Close 1994,
New Hospital Wing MacDiarmid) 2007
Memory Enhancement Unit - TUI (Dementia) 2010
Renovated Hospital wing Bellbird 2012
Views on Vogel (Village extension) 2014-2016
Community Menz Shed 2016

(Excerpts taken from – ‘Cambridge Resthaven 25th Anniversary of Opening 1972 –1997’ Eris Parker)


The Friends of Resthaven play an important part in the life of the elderly at Resthaven. Its philosophy is that happiness and enjoyment of later life shall be fulfilled. Activities of The Friends include:
· Celebrations and entertainment
· Resident’s birthday is acknowledged by flowers and a visit by The Friends of Resthaven.
· Assisting with purchases of equipment and personalised items that provide comfort to our residents.


The newly formed RESTHAVEN FOUNDATION is a charitable trust, its vision is to advance and expand the care and support for the aging population in our community. (General donations can be given to the Foundation or to the Friends) See: http://www.resthavenfoundation.org.nz


Visitors are welcome at any time, preferably between 10am and 8pm to ensure privacy and quiet time for our ladies and gentlemen. There are tea/coffee making facilities for visitors. If residents would like family members to join them for a meal this can be arranged with the staff on duty. There is a small charge for meals - please ask at reception.

Parts of the facility eg: Quiet Room, Blue Lounge or dining room can also be utilised/hired by families.
Updated: 11 Feb 2016
Interests & Activities
Interests & Activities
Our full and varied programme runs all day. Our commitment to this is demonstrated by our engagement of three Diversional Therapists and 2 Therapy Assistants plus ongoing training with HCA's on how to provide meaningful and fun activities.

The following gives an indication of the types of interests and activities within Resthaven:

Concerts/internal and external entertainers, pianist and singing groups, Menz Shed. Visiting chaplain, devotions, and weekly multi denomintional church services. Sing-a-longs, daily exercise sessions, massage and laughter group. Email, regular visits from local kindy and school. Cards, bingo, bowls, scrabbble group and visiting library. Extensive garden, walking path, indoor and outdoor games. Cooking/baking, videos, music, newspaper reading, quizzes, shopping, sky TV, (television are available in the lounges, and many bedrooms have televisions provided). Aroma therapy and Namaste. Pet therapy visits and Spark of Life games and fun. BBQ's, organ and piano's regularly used.

We have a large selection of videos, CD's and DVD's available for residents to borrow.

Externally we utilise Stroke club, Care and Craft, Senior Citizens, Alzheimers Society, MS Society, Aged Concern, Lions and Rotary. Shows/theatre, cafe, pub and garden visits.

‘The Waikato Times’ is available for residents to read daily but if residents would like their own copy of papers these can be be ordered and are paid for by the resident. 'The Cambridge Edition' and 'Cambridge News' is freely available for those who enjoy it.

Our extensive grounds are easily accessible for those who like to walk or wheel themselves outside. (We have many wheelchairs and comfortable mobility chairs available for use).
Updated: 2 Dec 2015
Additional Information
Additional Information
Details re Meals We provide a varied menu that is approved by a dietitian, We make every effort to provide special requests or needs. Meal times are flexible. Morning, afternoon tea and supper is provided. A happy hour is held in the resthome lounge prior to tea each day. In the hospital and TUI, happy hour is held weekly. We offer delicious smooth pureed meals for people with eating/swallowing difficulties. This is sourced from the Pure Food Company, and is also dietician approved.
Staffing Details Cambridge Resthaven is well staffed as part of the commitment to quality care. The team includes CEO, GM, 3 Clinical Nurse Leaders, stand alone Staff Educator, Registered Nurses, Enrolled Nurses, Team Leaders and H.C.A.'s. As we provide a continuum of care we always have at least one Registered Nurse on duty (usually 4 or 5) Our team of nurses and HCA's assist our ladies and gentlemen with all their personal care needs, encouraging them to maintain as much independence as possible, in particular we encourage mobility and self care. Our Physiotherapist and Physio Assistant provide a support and maintenance programme for our residents. Residents may retain the service of their own General Practitioner (GP) Cambridge based. Continuing care (Hospital level care) residents will be seen at least monthly. Residents are welcome to ask their GP to visit more often, however this will be at their own expense. Referrals to specialists are arranged as required but any specialist fees are not included in the general expense. Two other teams are our Maintenance team and our experienced Admin/HR/Accounts team. Our cleaning is contracted to ISS and they ensure Resthaven is kept clean and spotless. Catering is contracted to CaterPlus (cooked/baked on site) and laundry services to "Sudserella'
Fees Details/Fees Do Not Include The fee does not cover personal items of clothing and toiletries, dentures, glasses, hearing aids, razors, batteries or special items of equipment or specialist medical appointments or x-rays. If residents are eligible for a High Health User Care the resident’s GP will arrange this. Please contact the Accounts staff or General Manager for full details of fees and process of payment. Arrangement for payment of fees must be made on admission. A list of fees is available. We have a stock of personal toiletries, tissues etc available for purchase.
Updated: 20 Jan 2017
Languages Spoken
Languages Spoken
Afrikaans Yes
Chinese Yes
English Yes
Filipino Yes
Interpreter Yes Available as required.
Maori - Te Reo Yes
Other Details Yes Kiribati
Updated: 24 May 2017
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Baptist Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Non denominational Yes Chapel services are held each week in our 'Quiet Room' by a rotating roster of ministers from Cambridge. Devotions are also held weekly.
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 23 Nov 2015
Public Transport   Bus stop is available outside Resthaven.
Shops 1.50 km Cambridge Township is a short stroll or mobility scooter ride away.
Mall 2.00 km There are some covered shopping areas in Cambridge Township.
Parks 0.01 km Surrounded by greenbelt and beside Payne Park
Library 2.00 km We have a large selection of books at Cambridge Resthaven for residents to borrow and the town library is only short trip down the road. The local library visits regularly with a selection of books for our ladies and gentlemen.
Updated: 11 Feb 2016
Credentials & Membership
Credentials & Membership
Credentials & MembershipStatusDetails
Approved provider of Professional Development and Recognition Programme No Registered Nurses supported to be part of the Waikato Hospital PDRP.
CareerForce Yes
Home and Community Support Sector Standards (Standards NZ) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Rest Home MOH Audit Report Available. Yes On MOH website
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes Chamber of Commerce
Approved provider of Professional Development and Recognition Programme CareerForce New Zealand Aged Care Association (NZACA) Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 24 Nov 2015