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Victoria Place Resthome

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At a glance
Victoria Place Resthome
9 Victoria Place
Tokoroa 3420
Postal Address
Same as above
View Phone Number
View Fax Number
View Email Address
Visit Website
Maxine Mathews - 07 886 1572
Oceania Group - 09 356 1837
Clinical Manager
Heather Rhodes - 021599159
Rachael Philip - 07 886 1572
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)
Nestled down a quiet, leafy street in the heart of Tokoroa, Victoria Place is a warm, friendly Care Centre, offering a choice of standard and premium care rooms.

Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.

Victoria Place is ideally located just minutes from State Highway 1, making it easy for friends and family to visit or take you out and about.

Everything you need is on your doorstep. Cafes, restaurants, supermarkets and shops are a short drive away, Tokoroa Hospital is just across the road, and there are a number of parks to explore in the local area – including the beautiful Lake Moananui, which is a great spot for a picnic on a sunny summer’s day.
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 12 May 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 7
Vacancy Yes
Impending vacancy No
Short stay considered No
Premium Accommodation Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Unknown
Updated: 30 May 2024
"We really appreciate your support without that we couldn't even think about travelling overseas. Thanks a lot to your team"

"You're a very caring and supportive team from top in command to bottom of the ladder. Thanks again and a big pat on the back".

"All the warmest thanks and gratitude for looking after and taking care of our father. Thank you for showing us the highest standards of professionalism from your staff toward our dad"

"The staff of this resthome are fantastic. With all the help our family has had from them is over and beyond"
Updated: 12 May 2024
Type Hours Per Week Status Details
Registered Nurse Yes We have a Registered Nurse on duty at all times.
Nurse Practitioner Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Negotiable We arrange for the Resident to be seen when needed.
Occupational Therapist Negotiable We arrange for the Resident to be seen when needed.
Social Worker (on site) Negotiable We arrange for the Resident to be seen when needed.
Diversional Therapist Yes
Activities Co-ordinator 30 Yes Our Activities Co-ordinator works Monday to Friday. She has a passion for making people happy and is willing to go that exta mile.
Hairdresser Yes We have a Hairdresser that offers a range of services to our residents on a regular basis.
Podiatrist Yes We have a visiting podiatrist from Cambridge that comes in when required, usually every 3 months
Dietitian Yes The seasonal menu is prepared by our Dietian then our wonderful cooks create beautiful meals. The Dietitian also visits the facility.
Kaumatua Yes We have a Kaumatua that is available to come in if requested.
Chaplain/Spiritual Advisor Yes These people are available to the residents and they visit regularly.
Other Personnel Yes We have amazing community volunteers that come in on a regular basis.
Updated: 12 May 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have oxygen available on site: oxygen cylinders and concentrators.
Gastronomy/Nasogastric Management No Referred to local hospital (Tokoroa Hospital) as required.
Palliative Care (Contracted) Yes
End of Life/Palliative Care Yes WDHB. We provide excellent End of Life care for residents, ensuring families/whanau are cared for at the same time.
Dialysis Yes If necessary we will lisase with WDHB. All Registered Nurses are trained in Dialysis Management.
Wound Care Yes Complex wound management/advice is available via WDHB.
Diabetic Care Yes Via WDHB and local diabetes nurse.
Continence Advice Yes WDHB and we also have our own appointed continence nurse on staff.
Stomal Therapy Yes WDHB
Stroke Rehabilitation Yes We have the local stroke support person visit and/or educate staff. Other specailists are available via WDHB.
Tracheotomy Care No If necessary we will liase with WDHB
Spinal Injuries Care No As above
Infection Control Yes We have an appointed Infection Control Nurse and we also contact the WHDB specialist nurses and the public health service.
Surgical Followup Yes Referred for hospital appointments at WDHB or Tokoroa Hospital. We are able to deliver excellent wound management, dressings and pain management.
Psychiatric Care Yes WDHB/MHSOP
Primary Rural Health Care No We would liase with WDHB if required.
Clinical Management Yes We have an Clinical Manager who works 5 days per week in this role.
Other Specialties Yes We currently have a infection control nurse, privacy officer.
Updated: 12 May 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes
Carer Support Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 12 May 2024
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture subject to space and safety constraints.
Single Rooms Yes
Alcohol Permitted Yes This is permitted in moderation only.
Phone Access In Own Room Yes
Wifi Yes
Resident can adjust heating in own room No Management can adjust the heating if requested.
Lounges/seating areas Yes We have one large lounge in the dementia area.
Gay / LGBT IQ Friendly Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Day Programme for day stay clients Yes
Outings Yes We have outings picnics in our 10 seater van which has wheelchair access.
Residents Committee No While we don't have a specific resident committee we have bi-monthly residents meetings. We are happy to meet with residents and/or family at any time and have an open door policy regarding concerns or requests from our residents.
Newsletter Yes This is produced on a 6 weekly basis.
Policy for management of challenging behaviour Yes The Oceania Group has a robust policy for the management of behaviour that challenges. Please ask management if you wish to view this.
Confused Residents Yes Some of our residents in the rest home and hospital do become confused at times but our staff are trained to handle difficult situations.
Rural Setting No We are situated in the town near to Tokoroa hospital
Smoking Permitted Yes Smoking is permitted outside.
Semi-Secure Yes The Dementia facility is fully secure with locked doors that require swipe card access. The Dementia Unit has its own stunning outdoor garden area with outdoor furniture all within a securely fenced area.
Updated: 12 May 2024
Interests & Activities
Interests & Activities
Activity programme, Art, BBQ, Board games, Big print books, Bingo, Bowls, Cards, Care and Craft, Children, Classical Music, Concerts, Entertainment, Exercises, Games, Gardening, Indoor Games, Housie, Library - staff bring in lots of books, Movies, Pastoral care, Holidays, Senior Citizens, Advocate
Updated: 12 May 2024
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Please refer to management for more details
Staffing qualifications and details We have great staff who are all caring and competent in their roles. In the past year 12 of our staff have completed the Wellcare training and another 6 will be working towards this next year. We also have at least 6 who hold current First Aid Certificates.
Details about meals We have delicious home cooked meals all prepared on site. Breakfast is served at 8am and our main meal of the day is serviced at midday. Morning and afternoon teas always consist of lovely homebaking and are very popular. We rotate our seasonal menus on a four weekly basis and get dietitian input in preparing these. All special needs are catered for.
Associated Complexes We are part of the Oceania Group of Care Facilities.
Updated: 12 May 2024
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes Spoken by staff
Cook Island Maori Yes Spoken by staff and residents
Dutch Yes
English Yes All staff and residents
Filipino Yes Spoken by some staff members
Māori - Te Reo Yes Spoken by some residents and staff members
Samoan Yes
Tagalog Yes Spoken by staff members
Updated: 12 May 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Inter denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes We also have visits from the Apostolic Church. We will endeavour to assist anyone who wishes to attend another church or religious group of their choice.
Updated: 12 May 2024
Location Distance Details
Public Transport Tokoroa has a taxi service and hospital bus service (for the Waikato Hospital) which come to the door
Shops 1.00 Km A dairy is closeby.
Mall 5.00 Km Tokoroa's main shopping centre has all of the main shops and amenities that you require.
Parks While we don't have any parks close by we are situated in a lovely residential area for walks with lots of lovely gardens to look at.
Library 5.00 Km Tokoroa Public Library is in the central shopping centre.
Updated: 12 May 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 12 May 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.