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Ultimate Care Aroha

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Information Pack
At a glance
Vacancy
No
Name
Ultimate Care Aroha
Category
Dementia Care (Secure)
Address
128 Monrad Street
Highbury
Palmerston North 4412
Postal Address
Same as above
DHB
MidCentral
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Paulina O'Connor - 06 3588093
Owner
Ultimate Care Group
Other services
Photos
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Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure Ultimate Care Aroha Brochure

Contact us today and see what a positive move to Ultimate Care Aroha can make to your life. 

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Visitors with limitations - please call us first
Ultimate Care Aroha is a well established and respected rest home and hospital which includes specialist dementia care, we provide a peaceful, safe and comforting environment for our dementia residents. Residents are always treated with the respect and dignity that comes with our personalised care approach.

We understand and promote the idea that exposure to familiar memories through smell, sight, touch, taste and hearing can help promote a sense of well-being and calm for our residents. Our specially designed dementia friendly gardens and interior features have been created to provide stimulation and help trigger the senses.

Caring for someone with dementia can be very challenging, we are here to support residents and their families.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 1 Dec 2020
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 14
Vacancy No
Impending vacancy No
Premium Room Charges Some Rooms from $10.00/day up to $25.00/day as at 08 Nov 2021
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 1 Dec 2021
Testimonials
Testimonials
"Staff are wonderful and smiling, they are like family".

"As a family member I have enjoyed going on outings with residents and staff. I have also enjoyed the various groups that come into Aroha especially when the residents sing along with them. When the canine friends company visit with their dogs it is awesome to see the interactions with the residents".

"Very dedicated, homely environment".
Updated: 22 Mar 2021
Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7.
Healthcare Assistants/Caregivers Yes We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist No We can arrange a Physiotherapist upon request.
Occupational Therapist No We can arrange an Occupational Therapist upon request.
Social Worker (on site) No We can arrange a Social Worker upon request.
Diversional Therapist Yes Our Diversional Therapist is available from Mon - Fri.
Activities Co-ordinator Yes Our Activities Co-ordinator is available from Mon - Fri.
Hairdresser Yes Our Hairdresser is available on Monday's upon request.
Podiatrist Yes Our Podiatrist visits monthly upon request.
Dietitian Yes All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua No We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor No We can access a chaplin through the various church groups which visit. This can be arranged on an individual basis as required.
Updated: 1 Dec 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We can provide if prescribed by a doctor, and oxygen management.
End of Life/Palliative Care Yes Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care Yes We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists.
Diabetic Care Yes We are able to support you with your diabetic needs.
Continence Advice Yes We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs.
Infection Control Yes Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health.
Surgical Followup Yes If you have a surgical procedure we are more than happy to be part of your post-op recovery.
Community Health Yes
Clinical Management Yes We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents.
Other Specialties Yes
Updated: 1 Dec 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Subsidised Yes Yes, we provided subsidised services.
Private Paying Yes Yes, we provide private paying services.
Updated: 1 Dec 2020
Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to bring their own furniture with them. Subject to space and safety constraints, please contact us prior.
Single Rooms Yes We have beautiful single rooms. Contact us for more information and availabilities.
Rooms suitable for a couple Yes We have rooms to accommodate couples. Contact us for more information and availabilities.
Cater for under 65 yrs with Disability Yes As an organisation, our core business is Aged Care. We do however acknowledge that some of our referrals could be for people under the age of 65yrs. We will always consider this person on a case by case to ensure we can meet their needs.
Lounges/seating areas Yes We have a variety of locations for residents and their families to meet in.
Outings Yes Yes, we have regular trips out and about that are very popular with our residents.
Whanau Room Yes We have a dedicated Whanau/family room for you.
Residents Committee Yes Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement.
Newsletter Yes
Policy for management of challenging behaviour Yes Our organisation has a very robust policy framework and we have a policy for management of challenging behaviour
Confused Residents Yes At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Semi-Secure Yes We have alarmed doors.
Updated: 1 Dec 2020
Special Features
Special Features
Dementia Care

Registered Nurse on site 24 hours a day

Open-ended visiting hours

activities programme

Hairdresser and Podiatrist

Regular Happy Hour

Dietician - approved meals and catering for special diets

Sky TV

Bird Aviary

Quiet court yard areas

Close to Supermarket, Medical Centre, Local Churches & Shopping centre
Updated: 1 Dec 2020
Interests & Activities
Interests & Activities
Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian
Updated: 1 Dec 2020
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not Standard fees apply. Other costs may be incurred for resident/epoa/family preference. Please contact us for a detailed price list.
Staffing qualifications and details Our staff go through an orientation programme and continue with on-going education
Details about meals Daily home baking and dietician approved menus. We can cater for vegetarian, mulee, diabetic, gluten-free options.
Associated Complexes We also offer hospital-level care, respite care and palliative care services. Our facility operates under the governance of the Ultimate Care Group with 19 care facilities NZ wide.
Updated: 1 Dec 2020
Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes
Chinese dialect Yes
Cook Island Maori Yes
English Yes
Filipino Yes
Hindi Yes
Indonesian Yes
Korean Yes
Mandarin Yes
Maori - Te Reo Yes
Nepali Yes
Rarotongan Yes
Updated: 1 Dec 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes We can arrange a visit upon request.
Baptist Yes We can arrange a visit upon request.
Brethren Yes We can arrange a visit upon request.
Christian Yes We can arrange a visit upon request.
Jehovah Witness Yes We can arrange a visit upon request.
Methodist Yes We can arrange a visit upon request.
Pentecostal Yes We can arrange a visit upon request.
Presbyterian Yes We can arrange a visit upon request.
Ratana Yes We can arrange a visit upon request.
Roman Catholic Yes We can arrange a visit upon request.
Salvation Army Yes We can arrange a visit upon request.
Seventh Day Adventist Yes We can arrange a visit upon request.
Tao No We can arrange a visit upon request.
The Church of Jesus Christ Latter-Day Saints Yes We can arrange a visit upon request.
(Other comments) Yes Other Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 1 Dec 2020
Distances
Distances
Location Distance Details
Public Transport 1.00 Km The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request.
Shops Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car.
Mall 5.00 Km
Parks 1.00 Km
Library 5.00 Km
Updated: 1 Dec 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
National Certificate in Diversional Therapy Yes Two fully trained Diversional Therapists working here.
New Zealand Aged Care Association (NZACA) Yes We are members of NZACA
New Zealand Aged Care Association (NZACA)
Updated: 1 Dec 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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