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Torbay Rest Home

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Information Pack
At a glance
Vacancy
Yes
Name
Torbay Rest Home
Category
Dementia Care (Secure)
Address
Torbay
102 Glenvar Road, Torbay
Auckland
Auckland 0630
Postal Address
102 Glenvar Road
Torbay
Auckland 0630
DHB
Waitemata
Phone
(09) 473 5977
Fax
(09) 473 5978
Email
View Email Address
Web
Visit Website
Personnel
Manager
Cheryl Diane Lapuz - 09 4735977
Owner
Aven Chen
Other services
Photos
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Excellent Attentive Staff and Facility

This Rest Home really delivers!
In that the staff right up to the Manager, are attentive to ALL the residents at ALL TIMES. The elderly there are treated with love, respect and dignity. The facility is safe and secure, with a new secure fence for dementia residents. The care of ALL is consistently to a high standard. No one is ever neglected. If you want a home environment which genuinely cares for your loved one, choose Torbay Rest Home!
Great activities and awesome, balanced food. Highly recommend!

Description
Home away from Home!
Welcome to Torbay Rest Home and Dementia care. We are located in a peaceful Cul de sac street close to East Coast Bays beaches such as Long Bay and Waiake.
Attached to our Rest Home we have a Secure Dementia wing which consists of 10 single rooms all with ensuites. This has been operating since January 2018. This gives us the opportunity to provide a continium of care for residents.
Our Dementia wing is securely fenced and gated and there is outdoor access to a lovely garden area for residents to enjoy.
We offer a small and homely environment which is often named by families as a Home away from Home.
All of our Care staff are trained and experienced in caring for the person with Dementia.
Our Activities Coordinator and Care staff encourage Activities that are familiar to the person in daily life including hobbies or interests.
Please feel free to visit us and one of our Management Team will be happy to show you around.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 27 Dec 2017
DHB Respite Care Booking Service
DHB Respite Care Booking Service
We provide DHB Respite Care Booking Service.
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 10
Vacancy Yes
Rooms available
Impending vacancy No
Additional Room CostsNo
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 21 May 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 40 Yes We have 1 registered nurse on staff full-time Monday to Friday and on call. Full-time Facility Nurse Manager onsite Monday to Friday and on call.
Nurse Practitioner Negotiable We have access to Waitemata DHB gerontology nurse specialist team to consult as necessary.
Healthcare Assistants/Caregivers Yes We have Caregivers on duty 24/7
Physiotherapist Negotiable Physiotherapy services are available through the Waitemata DHB Community Health Services
Occupational Therapist Negotiable Occupational therapy services are available through the Waitemata DHB Community Health Services
Social Worker (on site) Negotiable Social Workers available through the Waitemata DHB Community Health Services
Activities Co-ordinator 30 Yes Our activities coordinator is available 30 hours per week and provides a varied and busy activities program. We have regular activities meetings with other local residential care facilities to share ideas and knowledge.
Hairdresser Yes Or hairdresser visits weekly and provides a full hairdressing service.
Podiatrist Yes Our podiatrist visits every three weeks and as necessary to attend to foot care.
Dietitian Yes We use the Nutrition Consultants to review our menus and food service. We have a dietician available as necessary.
Accredited Visitors Yes Age concern visitors
Kaumatua Negotiable Kaumatua can visit if requested
Chaplain/Spiritual Advisor Yes All religions welcome, Priests and Ministers of local churches can be contacted to visit as necessary
Updated: 21 May 2019
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes
Palliative Care (Contracted) Yes
Wound Care Yes We have access to the Waitemata DHB wound care specialist nurse who will support our staff in more complex wound care.
Diabetic Care Yes
Continence Advice Yes Available from Waitemata DHB
Infection Control Yes We are able to consult the infection prevention and control specialist nurse from Waitemata DHB.
Psychiatric Care Yes We work closely with Mental Health Services for Older People.
Clinical Management Yes
Updated: 21 May 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes
Carer Support Yes
Other Short Stay Programme Yes
Subsidised Yes
Private Paying Yes
Booking can be made in advance Yes
Updated: 9 Nov 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Ensuite Yes Rooms have an ensuite bathroom with toilet and handwashing facility.
Pets In Residence Yes We have one cat called Muffin
Negotiate To Bring Own Pet Yes
Phone Access In Own Room Yes
Resident can adjust heating in own room Yes Each room has an oil filled heater, can adjust the temperature
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes Primary options - available through your GP service. Please ask for more information.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Whanau Room Yes
Residents Committee No However, residents meetings are held three monthly
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outside sheltered area only
Updated: 21 May 2019
Special Features
Special Features
Torbay Rest Home has an extensive activities programme including exercise groups, games, trivial pursuit, visiting pets, 'happy hour', singing and entertainment, gardening group, minibus trips.
Residents choose activities they wish to participate in and our activities co-ordinator directs the daily programme.
Some of our residents continue to attend regular community groups ie Stroke Club, RSA and Church groups.
The residents enjoy companionship from other residents and the dedicated, caring staff.

Torbay Rest Home is certified to the NZ Health and Disability Standards. Regular internal audits assist in the quality improvement programme. International Certifications are the auditing agency used by the facility.
Torbay Rest Home has gained tertiary level for workplace safety with ACC.
Updated: 21 May 2019
Interests & Activities
Interests & Activities
Activity programme, Age Concern, Big print books, Bingo, Board games, Breakfast in bed, Canine friends, Concerts, Craft, Entertainment, Exercises, Games, Garden, Gardening, Happy Hour, Minibus, Movies, Music, Outings, Parties, Pastoral care, Quizzes, RSA, Shopping, Sing-a-longs, Stroke Group
Updated: 21 May 2019
Additional Information
Additional Information
TopicDetails
Details about Meals Home cooked meals, fresh baking daily, varied menu (five-week cycle with summer and winter menus). Facility Manager and Dietitian review menus regularly as part of quality management.
Staffing Qualifications and Details Several of the staff have been employees for more than 10 years. The staff are very committed to providing a high quality of care and take a lot of pride in their work. Majority of our care staff are Levels 3 and 4 and have achieved Dementia certification.
What's included in your fees and what's not The fees per week for dementia care - $1120.49. More information is available from the office. Full details in our admission agreement.
Updated: 21 May 2019
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes Several of the staff and some residents speak Afrikaans
Dutch Yes
English Yes
Fijian Indian Yes
Filipino Yes
Flemish Yes
French Yes
German Yes
Interpreter Yes
Japanese Yes
Korean Yes
Mandarin Yes
Portugesse Yes
Samoan Yes
Spanish Yes
Tagalog Yes
Updated: 21 May 2019
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Group visits monthly
Baptist Yes Minister avaialble
Presbyterian Yes Church close by
Roman Catholic Yes Weekly visits for communion or as requested
Updated: 21 May 2019
Distances
Distances
LocationDistanceDetails
Public Transport 0.40 km Bus service
Shops 2.00 km Torbay shops 2 mins away by car. Shops include pharmacy, cafes, dentist, restaurants, hair salons, bakery, dairy/superette, fruit and vegetable shop
Mall 4.00 km Albany mall and Browns Bay shopping area are within 5 minutes drive.
Parks 2.00 km Close to beautiful Long Bay Regional Park and Browns Bay waterfront
Library 4.00 km Browns Bay
Updated: 21 May 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
National Certificate in Support of the Older Person (not available after Dec 2010) Yes
New Zealand Aged Care Association (NZACA) Yes
Care Association New Zealand New Zealand Aged Care Association (NZACA)
Updated: 21 May 2019

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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