Palliser House

At a glance

Vacancy: Yes
Name: Palliser House
Category: Dementia
Address: 186 East Street
Greytown
Greytown 5712
Postal Address: PO Box 135
Greytown 5742
Region: Wairarapa
Phone: 06 261 9020 View Phone Number
Email: View Email Address
Web: Visit Website

Personnel

Manager: Jo O'Hara - 027 554 1212

Other services

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	Ultimate Care Palliser House	Contact us today to see what a positive move to Palliser House can make to your life.

Being a smaller facility, at Alden Palliser House we liken ourselves to being one big happy family. We believe the most important factor for our residents is to assist them to live a full quality life, in a friendly and family-oriented environment, one that respects and celebrates their individuality and life.

Our welcoming facility has a strong focus on sensory stimulation, with rooms and surfaces being decorated with special art and sensory walls. This creates a stimulating environment and assists our residents to engage their senses further.

Our fully qualified staff offer specialised dementia level care where residents receive security and comfort in our home-like surroundings.

Our personalised activities schedule is designed to combine levels of fitness, cognitive engagement and participation in engaging community events.

Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.

Service/Facility Details

Service/Facility Details
Detail	Status
Contract with Health New Zealand \| Te Whatu Ora	Yes
Certification	Yes
ORA Applies	No
Updated: 15 Aug 2025

Bed and Vacancy Details

Bed and Vacancy Details
Detail	Status
Approximate number of beds at this level of care	10
Vacancy	Yes
We welcome enquiries
Impending vacancy	No - We have rooms available
Short stay considered	Yes
Premium Accommodation Charges	No
MOH Certification and Audit Report	View MOH certification and audit report (opens in a new tab)
Updated: 4 Sep 2025

Testimonials

Testimonials
"Staff interact well with residents and rooms kept clean and tidy. I have always found staff informative when I ask them anything. I always find the environment warm and welcoming when visiting". "Very professional staff". "Staff are friendly and helpful. It has a good atmosphere".
Updated: 19 Aug 2025

Personnel

Personnel
Type	Status	Details
Registered Nurse	Yes	We have a team of committed registered nurses who strive to ensure residents needs are being met. Our team of registered nurses cover all shifts 24/7.
Enrolled Nurse	Yes	Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers.
Healthcare Assistants/Caregivers	Yes	We have a team of caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education.
Physiotherapist	Yes	Our physiotherapist visits regularly, by appointment/referral. These services are fully funded.
Occupational Therapist	Negotiable	We have access to a qualified Occupational therapist who can assess our residents' needs.
Social Worker (on site)	Negotiable	We have access to a community social worker that can be arranged on an individual basis as required.
Activities Co-ordinator	Yes	Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme.
Hairdresser	Yes	Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost.
Podiatrist	Yes	Our podiatrist visits regularly, by appointment. These services are fully funded.
Dietitian	Negotiable	All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation
Kaumatua	Negotiable	We have access to Maori cultural groups and this can be arranged on an individual basis as required.
Chaplain/Spiritual Advisor	Negotiable	We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required.
Other Personnel	Yes	We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld.
Updated: 2 Sep 2025

Specialities or Areas of Expertise

Specialities or Areas of Expertise
Specialities or Areas of Expertise	Status	Details
Oxygen Management	Yes	We can provide if prescribed by a doctor, and oxygen management.
Gastronomy/Nasogastric Management	Yes	Our staff are suitably trained to manage any gastric/nasogastric requirements.
Bariatric (Care of the very overweight)	No	We are not currently resourced to manage the very overweight
End of Life/Palliative Care	Yes	Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life.
Wound Care	Yes	We have highly trained clinical nurses lead by our clinical coach who can provide the best care for any wounds requiring treatment.
Diabetic Care	Yes	All of our registered nurses are skilled to assist with the management of diabetes. We are able to support you with your diabetic needs.
Continence Advice	Yes	We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs.
Stomal Therapy	Yes	We do not have a stomal therapist on staff, but if required we would refer to the DHB stomal services for advice.
Stroke Rehabilitation	Yes	If you have recently suffered a stroke, we can be part of your rehabilitation programme to assist you in your recovery.
ACC Rehabilitation	Yes
Infection Control	Yes	Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health.
Surgical Followup	Yes	If you have a surgical procedure we are more than happy to be part of your post-op recovery.
Clinical Management	Yes	We have a full-time Nurse Manager who provides support to our Nurses and Caregivers and all care of our Residents.
Updated: 19 Aug 2025

Respite, Carer Support or other Short Stay

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay	Status	Details
Respite	Yes	Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability.
Carer Support	Yes	If you are in need of a break from looking after your loved one we may be able to offer you that assistance. Please contact us for more information and availabilities.
Subsidised	Yes	Yes, we provided subsidised services should you meet the requirements.
Private Paying	Yes	Yes, we provide private paying services. Contact us for details on private paying options if you do not meet the criteria for a government subsidy.
Booking can be made in advance	Yes	We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities.
Updated: 28 Aug 2025

Features

Features
Feature	Status	Details
May Bring Own Furniture	Yes	Residents are welcome to bring their own furniture with them (subject to space and safety constraints).
Single Rooms	Yes	All rooms are single rooms. Please contact us for more information and availabilities.
Ensuite	Yes	Some rooms have ensuites. Please contact us for more information and availabilities.
Alcohol Permitted	Yes	Yes in consultation with management and nursing team and GP
Negotiate To Bring Own Pet	Yes	We are happy to negotiate
Phone Access In Own Room	Yes	Residents own cost
Wifi	Yes	Free wifi available to our residents and visiting families.
Resident can adjust heating in own room	Yes	Thermostat controlled with remote control
Lounges/seating areas	Yes	We have a variety of locations for residents and their families to meet in.
LGBTQIA+ Friendly	Yes
Primary Health Funded Short Term Care	Yes
Provide End of Life/Palliative Care	Yes
Day Programme for day stay clients	Yes
Outings	Yes	Yes, we have regular trips out and about that are very popular with our residents.
Whānau Room	Yes	We have a private room for use for family meetings.
Newsletter	Yes	A quarterly newsletter is available. We are more than happy to share with you our newsletter.
Policy for management of challenging behaviour	Yes	Our organisation has a very robust policy framework and we have a policy for the management of challenging behaviour.
Confused Residents	Yes	At times we see confusion with some of our residents. Our team of staff are highly trained to ensure we comfort and support any of our residents that may be distressed or confused at periods of times.
Rural Setting	Yes	Our facility is right in the heart of Greytown.
Semi-Secure	Yes
Updated: 19 Aug 2025

Special Features

Special Features
Open-ended visiting hours, Personalised care plans, Caring home away from home environment, Secure surroundings, Activities programmes, Dementia-friendly gardens, Sensory walls and rooms, Dietician-approved meals and catering for special diets Close to Supermarket, Medical centre, Local shops, Local church
Updated: 19 Aug 2025

Interests & Activities

Interests & Activities
Activity programme, Board games, Breakfast in bed, Care and Craft, Classical Music, Concerts, Craft, Electric beds, Email, Entertainers, Entertainment, Exercises, Flower arranging, Games, Garden, Gardening, Golden Oldies, Happy Hour, Housie, Indoor Games, Internet, Music, Newspaper reading, Outings, Sky TV, Music, Age Concern
Updated: 19 Aug 2025

Additional Information

Additional Information
Topic		Details
What's included in your fees and what's not		Please contact us for a detailed price list.
Staffing qualifications and details		Our staff go through an orientation programme and continue with on-going education.
Details about meals		All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist.
Visitor information		Open-ended visiting hours.
Associated Complexes		Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, Dementia Care and Palliative Care. Alden Palliser House operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide.
Updated: 29 Aug 2025

Languages Spoken

Languages Spoken
Language	Status	Details
English	Yes
Other Details	Yes	We can arrange a translator service should you require them.
Updated: 19 Aug 2025

Religious/Spiritual Affiliations

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations	Status	Details
(Other comments)	Yes	Faiths can be sourced by the Facility to see if there's a local representation.
Updated: 19 Aug 2025

Ethnic Diets

Ethnic Diets
Ethnic Diet	Status	Details
Other	Yes	All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures.
Updated: 28 Aug 2025

Distances

Distances
Location	Distance	Details
Shops	1.30 Km
Updated: 19 Aug 2025

Credentials & Membership

Credentials & Membership
Credentials & Membership RC	Status	Details
Aged Care Association New Zealand (ACA)	Yes

Updated: 19 Aug 2025

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.