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Hilda Ross Retirement Village

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Information Pack
At a glance
Vacancy
No
Name
Hilda Ross Retirement Village
Category
Dementia Care (Secure)
Address
30 Ruakura Road
Hamilton 3216
Postal Address
Same as above
DHB
Waikato
Phone
(07) 855 9542
Fax
(07) 855 9543
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Wendy Taylor - (07) 855 9542
Owner
Ryman Healthcare
Clinical Manager
Debbie Austin - (07) 855 9542
Other services
Media
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Hilda's Highlights Winter 2019 Hilda's Highlights Winter 2019 Hilda's Highlights Winter 2019
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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. It’s comforting for couples at different stages in their health to know that they can be cared for within the same Ryman village, by the same Ryman team.

At Hilda Ross Retirement Village, we not only provide independent and assisted living, we also provide a full care offering, which includes specialist dementia care.

Our village is a supportive and caring community that works to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on supporting residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

Our dementia care area has an easy-to-navigate environment, including a welcoming and tranquil outdoor area for people to relax in. Cues and signage support memory and help residents with orientation.

Since 2014, Ryman Healthcare has repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Hilda Ross has been awarded with this ‘gold standard’ in care. To achieve this, it has been determined that our care centre, which includes dementia care, has exceeded the sector standard for aged care.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. Dementia residents are discreetly monitored by a sensor system, which alerts our care team if a resident is out of bed at night. The system switches on lights that help guide the resident to their ensuite, and then back to bed.

We provide all meals and snacks from our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Ryman has emergency generators at every village so our residents and our people can be safe and comfortable in a power outage. For dementia residents, maintaining a calm environment is an essential part of our myRyman Life approach to dementia care. Therefore, emergency generators provide real peace of mind.

What really makes a difference in Ryman care centres, is the daily dedication of our care teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre for a loved one with dementia is one of the most important decisions you will make. At Hilda Ross, our dedication to care begins even before you or your loved one has moved in.

You’ll be supported by our care team every step of the way, to ensure the move into dementia care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 20 Sep 2019
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 40
Vacancy No
We offer single rooms each with their own ensuite.
Impending vacancy No
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 20 Sep 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes 24 hours, 7 days a week
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Rachel Houston works Monday to Friday.
Podiatrist Yes Waikato Podiatry visits our facility every six weeks.
Dietitian Negotiable We will request input from Dietician as required.
Accredited Visitors Yes
Kaumatua Negotiable
Chaplain/Spiritual Advisor Yes Weekly services are held in our chapel/community centre/lounge with a combined service once a month.
Other Personnel Yes
Updated: 20 Sep 2019
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Please contact Village Manager for further details.
Carer Support Yes
Updated: 26 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes
Single Rooms Yes
Ensuite Yes
Alcohol Permitted Yes
Phone Access In Own Room Yes
Wifi Yes
Cater for under 65 yrs with Disability Yes
Lounges/seating areas Yes
Primary Health Funded Short Term Care Yes
Palliative Care Contract Yes
Outings Yes
Whanau Room Yes
Residents Committee Yes
Family Committee Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Updated: 20 Sep 2019
Interests & Activities
Interests & Activities
We offer a full and complete activites programme with dedicated activities coordinators. Please enquire for more information. We have a big focus on our Triple A Programme which encourages residents to participate in exercise
Updated: 26 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Hilda Ross Retirement Village kitchen staff and chefs pride themeselves on the high quality, taste bud tingling meals that they create!
Staffing Qualifications and Details We have a team of dedicated and passionate staff from the gardener to the kitchen staff, maintainence to caregivers.
Associated Complexes A member of the Ryman Healthcare Group.
What's included in your fees and what's not Please enquire for more information.
Updated: 26 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
English Yes
Filipino Yes
Hindi Yes
Updated: 26 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We respect all denominations
Updated: 26 Jun 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km The bus stop is just a short walk away.
Shops 1.00 km Our local superette and Countdown Supermarket are the closest shops.
Mall 3.00 km Westfield Shopping Mall is our closest mall and has a wide range of shops and cafes.
Parks   While we don't have any parks close by we have developed extensive parklike grounds which our residents enjoy strolling through.
Library 3.00 km We have an on site library in our community centre. The nearest public library is located close to the Westfield Shopping Mall
Updated: 26 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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