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Elderslea Rest Home - Phoenix Centre

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At a glance
Elderslea Rest Home
29 Redwood Street
Upper Hutt 5018
Postal Address
Same as above
Hutt Valley
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Visit Website
Ginni Scott - 04 528 0670 or 021 517 596
Oceania Healthcare - 0800 333 688
Clinical Manager
Ilaise Fafita-Vuki - 027 293 7749
Village Coordinator
Clare Jay
Other services
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Nestled on a peaceful street in the heart of Upper Hutt, Elderslea offers options for aged care living, with a range of standard and premium care rooms.

With an ideal location close to motorways, buses and the train station, it’s easy for friends and family to visit, or take you out and about to local shops or cafes. Everything you need is easily accessible, so you can stay active in the local community and participate in clubs or societies, just as you’ve always done.

Your room is your own private space, so you can decorate it with your favourite pictures and ornaments. Standard rooms are large enough for a single bed, a chair and a wardrobe or chest of drawers. The cost of a standard room is included in the Care Services Fee set by the DHB. Premium rooms have additional features such as more space, an ensuite bathroom or outdoor access, but you’ll need to pay an extra amount per day to cover the cost of these premium features.

With a warm, family-friendly atmosphere, residents quickly feel right at home at Elderslea. There’s always something happening in our main lounge – find a friend to chat to or join in the day’s events. If it’s peace and quiet you crave, relax in the beautiful courtyard, or settle in a comfy chair in one of our many cosy nooks.

Tender Sunday roasts, hot fish and chips and scrummy homemade puddings…there’s a reason why the dining room is full before dinner! All of the above are regular features on our menu, which is packed with tasty family favourites you’d make at home. You’ll be sure to want second helpings! Oceania has Australasia's first and only certified Specialist in Gerontological Nutrition as we are committed to ensuring our residents are getting the best possible nutrition from each and every meal.

Hop in our van for a jaunt, you’ll never know where it will take you next. A scenic drive through the countryside, shopping trips or picnics in the park, there’s an exciting new destination each week. Or if it’s music you’re into, enjoy some me-time listening to your own personalised playlist with our award-winning I Love Music programme.

Oceania is a leading provider of premium healthcare services in New Zealand. With over 40 locations across the country, we’ve been part of local communities for over 50 years. We’re recognised as industry leaders in care, winning awards for innovation, food, staff training and community engagement.

When it comes to your care, you know what you do and don’t like – and we want to know your preferences too. Because everyone is different, all of our residents receive a personalised care plan, so from meals to medications; everything that’s important to you is covered.


“The support from staff was phenomenal, mum was treated with respect and love from everyone who worked there. It was not an easy decision to put mum in care but Elderslea made living with that decision so much easier.” - Family member

“The love, respect and kindness dad recieved at Elderslea - we cannot fault the care he recieved, our family are eternally grateful for Elderslea.” - Family member
Service/Facility Details
Service/Facility Details
Contract with Te Whatu OraYes
ORA Applies No
Updated: 26 May 2024
Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 20
Vacancy No
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms from $20.00/day up to $20.00/day as at 15 May 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Unknown
Updated: 30 May 2024
Type Hours Per Week Status Details
Registered Nurse Yes There is a Charge Nurse for the Dementia Service. There is also a Clinical Nurse Manager, three Charge Nurses, and a Business and Care Manager. There are always registered nurses to access.
Nurse Practitioner Yes
Healthcare Assistants/Caregivers Yes
Physiotherapist Yes Our Physiotherapist works two days a week and reassesses residents as necessary and sets up exercise plans for which are supervised by the Physiotherapy Assistants and Health Care Assistants. She also supervises hoist competencies for staff.
Diversional Therapist Yes The Programme is overseen by the Diversional Therapist who also runs the activities Programme in the Rest Home, Dementia Care and Hospital.
Activities Co-ordinator Yes The Activities Programme runs seven days a week in the dementia service. The Team is supported by our Diversional Therapist/Coordinator.
Hairdresser Yes The facility is serviced by a Hairdressers who offers usual services in a newly built area.
Podiatrist Yes Visits residents at Elderslea and all our residents can be seen at least 6-8 wkly or as necessary.
Dietitian Yes We have access to a dietitian who is contracted by our company. She approves all our menus and gives advice as requested. We also can access the community Dietitian if necessay
Accredited Visitors Yes We have regular visits from Religious Groups. RSA will visit when we have members here as residents. Advocacy Services can also be accessed by residents and advocate wil visit them on site
Kaumatua Yes We have a very good relationship with the Orongo mai Marae in Upper Hutt and we can and do access a Kaumatua.
Chaplain/Spiritual Advisor Yes Our Advocate is a chaplain. We also access Chaplains from specific denominations when requested.
Other Personnel Yes We have an Administrator and Receptionist, several Kitchen staff including a qualified Chef, numerous cleaning, maintenance and gardening personnel as well as a wide range of contractors for other services such as plumbing, Fire Safety, Pharmacy, GP etc.
Updated: 26 May 2024
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We manage Oxygen use commonly. We have three oxygen concentrators and have access to bottled Oxygen on our premises which are managed by Registered Nurses. We can access the Respiratory Nurse as needed.
Gastronomy/Nasogastric Management Yes Our Registered Nurse's manage Gastic feeding. They recieve regular and updated education on this.
End of Life/Palliative Care Yes Our staff are trained in Palliative care, where we focus on ensuring our residents are pain free, their dignity and respect remains intact and they maintain as much independance as possible.
Wound Care Yes Our Registered Nurses recieve constant education on wound management and the equipment used. We can access a wound care specialist if necessary.
Diabetic Care Yes Our Registered Nurses once again are educated in the treatment of Diabetes, the administration of Insulin and diet control. If necessary we can access the community Diabetic Nurse.
Continence Advice Yes We have access to a continence advisor.
Stomal Therapy Yes We can access a stomal thereapist if necessary, although our Registered Nurses can manage this.
Infection Control Yes We have our own Infection Control Nurse who attends seminars and workshops to keep herself up to date with Infection control topics. We also have access the the Hutt DHB's Infection Control team as well as the Pathologists from the Labarotory
Surgical Followup Yes We have a responsibility to ensure our residents get to their out patient appointments. If for whatever reason this is not possible (could be due to medical reasons)we will negotate with the service provider for an alternative.
Clinical Management Yes Our Clinical Manangement Team are experienced Aged Care Nurses
Updated: 26 May 2024
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes By arrangement
Subsidised Yes
Booking can be made in advance Yes
Updated: 26 May 2024
Feature Status Details
May Bring Own Furniture Yes Residents are encouraged to bring their own furniture other than the bed which we prefer to supply because of concerns over staff back safety. A chair and other favourite pieces that will fit are welcome along with paintings and other personal items.
Single Rooms Yes All rooms are single and most share an en-suite but some have a separate en-suite.
Rooms suitable for a couple Yes Due to the very large size of some of our rooms we have and will continue to accomodate married couples.
Ensuite Yes These are mostly shared ensuites although some of the older rooms do not have ensuites.
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes This needs to be negotiated with the Manager
Phone Access In Own Room Yes All rooms have phone access and connection can be arranged and paid for by residents.
Wifi Yes
Resident can adjust heating in own room Yes
Cater for under 65 yrs with Disability Yes Yes, we have a contract with the Ministry of Health for Hospital level care and respite care.
Lounges/seating areas Yes We have 6 different lounges.
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes Yes, we work closely with the Te Omanga Hospice.
Day Programme for day stay clients Yes Day Care is provided three days a week.
Outings Yes The facility has its own van and outings are undertaken as residents are able.
Whānau Room Yes Family are encouraged to stay in the same room as their family member, due to the very large size of our rooms, this is very easily accomodated.
Māori Kaupapa Yes
Residents Committee Yes But residents' meetings are held 2 monthly. Families are invited.
Family Committee No There is no Committee but we always give family the opportunity to become as involved as they would like to be if resident approval is forthcoming.
Newsletter Yes Three or four times a year.
Policy for management of challenging behaviour Yes Yes, we have a very good policy for managing this as well as annual education for staff and more often if necessary.
Confused Residents Yes Yes, we do have some confused residents, but all residents are individuals and often require different attention. All residents are assessed and an individual plan is written for them. Education for staff is provided.
Rural Setting No Beautiful garden setting and courtyards.
Smoking Permitted Yes Yes, there are plently of sheltered areas for smoking outside.
Semi-Secure Yes
Updated: 26 May 2024
Special Features
Special Features
Eldersela is set among beautiful trees and gardens. People comment on the lovely gardens outside and in the courtyards, and on the warm welcoming atmoshere in the facility.
We have wide corridors and some larger than usual rooms. This is a feature many people enjoy, which supports great occupancy.
Staff are well trained and turnover is low.
Updated: 26 May 2024
Interests & Activities
Interests & Activities
Activity programme, Advocate, Age Concern, BBQ, Big print books, Bingo, Board games, Bowls, Breakfast in bed, Concerts, Cooking, Craft, Digital camera, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Housie, Jigsaw, Music, Movies, Newspaper reading, Outings, Pastoral care, Quizzes, Reading, Relgious liturgies, RSA, Sing-a-longs, Videos, Aromatherapy, Art, TAB, Vegetarian, Big print books, Minibus, Quizzes, Reading, Blind Foundation, Cards, Care and Craft, Movies, Newspaper reading, Parkinson's Society, Singing
Updated: 26 May 2024
Additional Information
Additional Information
Topic Details
Staffing qualifications and details The Business & Care Manager is supported by the Clinical Nurse Manager and three Charge Nurses. Registered Nurses lead Health Care Assistants in the delivery of quality care. We have a Visiting Physio, physio assistant, Diversional Therapist, four recreation co-ordinators, maintenance person, administrator and receptionist. We have a Chef, cooks and kitchen assistants, laundry workers and cleaners.
Details about meals All menus are established and audited by a dietician. There is an Executive Chef who won an award for best aged care Chef in NZ in 2016 & 2017. Meals are prepared on site and served via Bain Maries. Likes, dislikes and allergies are catered for and residents have been very complimentary about the food.
Associated Complexes Elderslea has extended the range of services by way of a re-build that has allowed us to cater for 56 Hospital residents, 35 Rest home and 33 Dementia residents (one 20 bed unit and one 13 bed unit.)
Updated: 26 May 2024
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Fijian Yes We have 4 staff from Fiji all who speak their native language.
Fijian Indian Yes Three staff are able to speak Fijian Indian.
Filipino Yes Yes we have several who are able to speak this language.
German Yes
Hindi Yes
Interpreter Yes We can access an interpreter at any time.
Malay Yes
Māori - Te Reo Yes Yes, some of our staff are fluent in Te Reo.
Punjabi Yes
Samoan Yes Some staff are able to communicate in this language.
Tokelauan Yes
Tongan Yes
Vietnamese Yes
Updated: 26 May 2024
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Baptist Yes
Brethren Yes
Christian Yes
Denominations/Faiths represented Yes
Inter denominational Yes
Methodist Yes
Non denominational Yes
Presbyterian Yes
Roman Catholic Yes
Salvation Army Yes
Updated: 26 May 2024
Location Distance Details
Public Transport 0.50 Km We are very close to Fergusson Drive. The bus stops at the broadway shops and Elderslea is situated behind these shops.
Shops 0.50 Km Broadway shops
Mall 2.00 Km Trentham city shopping centre is the local Mall in Upper Hutt. this Mall is wheelchair friendly. The Mall is slowely beginning to develop, currently there is Farmers and Warehouse, Post shop, food outlets and clothing.
Parks 2.00 Km Upper Hutt is renouned for the beautiful Parks. We are very close to Maidstone Park. Trentham Park is close.
Library 1.50 Km Library Bus visits elderslea ... the Upper Hutt Library is also quite close
Updated: 26 May 2024
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Aged Care Association New Zealand (ACA)
Updated: 26 May 2024

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.