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Dominion Home

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Information Pack
At a glance
Vacancy
Yes
Name
Dominion Home
Category
Dementia Care (Secure)
Address
4 Invermay Avenue
Mount Roskill
Auckland 1041
Postal Address
Same as above
DHB
Auckland
Phone
(09) 620 5533
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Dawn Tatham - 0277403505
Owner
G&M Wellbeing LTD. - 09-620-5533
Photos
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Home away home

I am shocked and sadden by the previous extremely negative review and can assure you this is in no way anywhere near truthful.
I can only guess whose opinion this is as the writer is anonymous so it would be wrong for me to elaborate on my thoughts on this person’s reasons for the review.

This is our personal experience:
Our mother has been a resident of Dominion home for over 4 years and there’s not a day gone by that we have regretted choosing DH for her.
The size of the home is not overwhelming which makes it a very comfortable place to feel at home in for her. There is no constant urine smell. Of course there are accidents sometimes, as there are in any of these homes, but residents are quickly changed as soon as its detected by the awesome staff.
I share the daily visits to DH with my brother and neither of us has any complaints about the care of our mother. The food is made fresh daily with food types in keeping with the residents tastes and needs in mind. Believe me if the food was not to their standard there would be hell to pay with the opinionated, honest as a child, residents which proves the Dominion Home kitchen knows what it’s doing. As I am there around lunch time I can tell you I see it is made fresh. My brother, who is there close to dinner time, tells me he see’s evening meals are also made fresh.
The management are always striving to improve where needed and open to ideas and critique should there be any. Several times we have been given questionnaires to fill in so they can judge if they are still on track doing things the way families would like.
The residents have many activities in and out of the home. I often post pictures on FB and receive so many comments how amazing the amount of effort DH goes to for their residents and that such things do not happen in the homes their loved ones are in.
I would suggest to please go and see for yourselves that this is a nice small dementia home for our loved ones
Regards
Suzanne and Bill van Dyk


Provider response:

Thank you for your kind words.

LOOKS CAN BE DECEIVING

I do not recommend Dominion Home, the common area always had a strong smell of urine. Every time I had visited my loved one the smell was always present. The kitchen area had cob webs and fly waste on the ceiling, the floor was always grubby. The food wasn't fresh it was prepared in the morning and microwaved prior to feeding the residents. My loved ones room always had lingering smell of urine also, always advised staff of this lack of house keeping. Majority of staff were friendly, Management on the other hand that's other story.


Moderator response:

Dominion Home thanks you for your review of the 26.10.2019. We take your concerns seriously. The matters mentioned in the review have been addressed. Dominion Home has an 'open door' policy and we invite you to visit our Facility any time at your convenience.

Visitors with limitations - please call us first
Description
"LOVE, EMPATHY AND RESPECT"

Dominion Home is a boutique family oriented dementia facility; whether you need long term, respite short term stays or day-care for your family member, we cater to the various needs of the individual.
All the care staff at Dominion Home are long term with a passion for people and skills within the Dementia field.
There’s laughter and lots of cheering when our activities therapist is working with our residents. Her warm personality and fun approach to the games and activities makes her very popular among both residents and family.
Our grounds are securely gated, and the grounds include a lovely garden walk around the perimeter of the property.
We strive to maintain as much family atmosphere, and socialisation for our residents. Pets come to visit regularly; organised group outings and shopping trips are all a part of helping to provide a sense of belonging. Personal touches like photos and memorabilia are encouraged in the residents’ rooms.
While we are not the place with all the bells and whistles, grand furnishings or multiple levels; we do provide a safe, friendly and welcoming atmosphere. You can be confident your loved one will be cared for as though they were our own family members.
Visitors are welcome to arrange a tour and consultation with our qualified team, who can answer your questions regarding your individual care needs.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 27 May 2020
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 29
Vacancy Yes
Secure Dementia Level care only
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 8 Jul 2020
Testimonials
Testimonials
I would like to express my gratitude for the care of my mum and to the kind carers who do such a wonderful job looking after mum.

I have also been really impressed with your activities coordinator. Nearly every time I come to see mum she is engaged in some wonderful activity. She appears happy and is smiling and laughing. She is talking and joking like I used to remember her. I am so grateful and it is so good to see mum engaged as opposed to just sitting alone in her room.

I have seen some really positive changes under the new management with the place looking tidier and the walls decorated with some lovely images.

It has also been good to see the manager and the registered nurse constantly around and obviously being very visible and involved in the residents and improving the Home.

Well done and thanks again. - Sandra


My mother Elizabeth has lived here for a few years now. We have always felt very comfortable with the caring homely attitude Dominion Home has for its residents. We are always kept well informed should health problems arise.
And whenever there is a reason to celebrate something Dominion Home will grab the chance of a party and family members are welcome too.
A huge thanks to all the staff!
-Suzanne van Dyk
Ref- Dominion Home Facebook Page
(https://www.facebook.com/Dominionhome/notifications/?section=activity_feed&subsection=recommendation&ref=notif&target_story=S%3A_I100000364457288%3A2459923440696447)
Updated: 27 May 2020
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse 80 Yes We have our Nurse Manager and Registered Nurse covering 7 days per week.
Healthcare Assistants/Caregivers Yes Fully staffed by experienced trained Dementia level Caregivers
Physiotherapist Negotiable ACC residents can access Physio's
Social Worker (on site) No If needed we can access Social workers from Community Mental Health
Diversional Therapist Yes Mona is our DT. She has a warm vibrant personality with a love of all our residents. She is welcoming and encourages all family members to participate in the day to day activities.
Activities Co-ordinator 30 Yes Mona is our activities coordinator. She has a warm vibrant personality with a love of all our residents. She is welcoming and encourages all family members to participate in the day to day activities.
Hairdresser Yes The hairdresser comes on Tuesdays in the morning
Podiatrist Yes Sophie comes every six weeks in the morning
Dietitian Yes Our menus have been reviewed and Audited by a Registered Dietitian
Kaumatua Negotiable Kaumatua can be accessed if needed
Chaplain/Spiritual Advisor Yes Anglican Minister 's take Communion once a fortnight wednesday at 11am. A Catholic Minister can be accessed if needed
Other Personnel Yes Entertainers regularly on Friday and the weekends
Updated: 27 May 2020
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Wound Care Yes This nurse specialist will be accessed through the DHB if needed
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes Policies and procedures in place to ensure there is good infection control
Clinical Management Yes The Facility Nurse Manager is responsible for all clinical matters
Updated: 27 May 2020
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We are able to have respite residents. If you need a break we are here to help
Carer Support Yes Day care is also offered with hours to suit working families.
Private Paying Yes
Booking can be made in advance Yes Respite needs to be booked
Updated: 27 May 2020
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We encourage people to have their own things around them but no expensive items
Single Rooms Yes Each room has a hand basin only. Residents are directed to the toilet 2 hourly during the day and toileted at night as necessary
Shared Rooms Yes these could suit married couples
Rooms suitable for a couple Yes
Alcohol Permitted No Only under supervision but it is rare
Phone Access In Own Room Yes ask management for details
Resident can adjust heating in own room No the room heating is set at a comfortable temperature Heat pumps are installed in main areas
Cater for under 65 yrs with Disability Yes We have a contract with the Auckland DHB to admit people under 65
Lounges/seating areas Yes there is a large decked area off the main louge comfortable seating is avaliable all around the facility
Gay / LGBT IQ Friendly Yes
Female residents only No we take women and men
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes A day care program has been prepared and is run by our Activities co-ordinator Carer support form may be used for this service
Outings Yes Trips are arranged for our residents twice a week.
Maori Kaupapa No Consultation has been sought
Residents Committee Yes Residents have a meeting 6 monthly or when able
Family Committee No Families have meetings 3 monthly A guest speaker is arranged for this
Newsletter Yes 2 monthly Fun and informative
Policy for management of challenging behaviour Yes There are Policies and Procedures in place for challenging behaviour
Confused Residents Yes There are Policies and Procedures in place for Confused residents
Rural Setting No On a large section residents can access a secure garden area.
Semi-Secure Yes Dominion Home and the external of the building and perimieter is fully secure
Updated: 27 May 2020
Special Features
Special Features
Dominion Home is fully secure but has the bonus of residents being able to walk around the facility and enjoy the garden.

We do not restrain residents they are free to walk in and out our door into the garden. The perimeter remains secure.
Updated: 27 May 2020
Interests & Activities
Interests & Activities
Alzheimer's Society, Activity programme, BBQ, Big print books, Art, Board games, Bingo, Breakfast in bed, Canine friends, Care and Craft, Children, Classical Music, Concerts, Cooking, Email, Entertainment, Exercises, Indoor Games, Jigsaw, Library, Massage, Music, Movies, Organ, Outings, Pastoral care, Reading, Sing-a-longs, Singing, Sky TV, Videos, Vegetarian, Activity programme, Age Concern, Art, Alzheimer's Society
Updated: 27 May 2020
Additional Information
Additional Information
TopicDetails
Details about Meals Meals are nutritious and tasty quantity presentation and quality are important to us
Staffing Qualifications and Details We are fully staffed on every shift
What's included in your fees and what's not The fee structure is outlined in the Information booklet please ask for one.
Updated: 27 May 2020
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Cantonese Yes
Chinese Yes
Chinese dialect Yes
English Yes
Fijian Indian Yes
Filipino Yes
Hindi Yes
Mandarin Yes
Maori - Te Reo Yes
Niuean Yes
Samoan Yes
Swedish Yes
Tongan Yes
Updated: 27 May 2020
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Evangelical Yes
Inter denominational Yes Fortnighly on a Wednesday at 11am
Roman Catholic Yes Father David attends to the Catholic faith
Updated: 27 May 2020
Distances
Distances
LocationDistanceDetails
Public Transport   buses around the corner
Shops   At end of road
Parks   At end of road
Library   We have our own Library
Updated: 27 May 2020
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
CareerForce Yes
National Certificate in Diversional Therapy Yes Mona is in possession of this Certificate
Rest Home MOH Audit Report Available. Yes We have been Audited by the Ministry and the ADHB these Audits are avaliable for your purusal
Care Association New Zealand CareerForce Rest Home MOH Audit Report Available.
Updated: 27 May 2020

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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