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Carter House Lifecare & Village

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Carter House Lifecare & Village
Dementia Care (Secure)
69 Moehau Street
Te Puke
Te Puke 3119
Postal Address
Same as above
Bay of Plenty
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Judi Geenty
Heritage Lifecare
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Make your home at Carter House Lifecare

When it comes to everyday life, Carter House makes it easy with village, rest home, hospital, and dementia care. The well-appointed rooms all look out onto sheltered courtyards or landscaped gardens and come complete with a 24-hour call system, WiFi and ensuites.

Part of the close-knit Te Puke community, Carter House is set amongst beautifully landscaped gardens, just a hop, skip and jump from the Te Puke shopping centre, where you’ll find all the essentials including a bank and pharmacy.

We offer everything from podiatry to hairdressing, speech therapy, physiotherapy and resident pets. We have a range of recreational activities including happy hour, board games, cooking, crafts and indoor bowls. Our facility van is also always on hand for outings.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 26 Nov 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 17
Vacancy No
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 3 Dec 2021
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Enrolled Nurse Yes
Physiotherapist 9 Yes
Occupational Therapist Yes
Diversional Therapist Yes Diversional Therapy is available every day Dementia unit. We have 2qualified DTs and 2 DT assistants. Hours : 12pm-7pm
Activities Co-ordinator Yes Our Diversional Therapists manage out activities programme.
Hairdresser Yes We have a hair salon designed for our residents' needs. We have a hairdresser that come weekly.
Podiatrist Yes Our skilled podiatrist visits regularly over a week.
Dietitian Yes A registered Dietician creates menus for all dietary requirements. All facility menus are audited yearly. Dietary advice provided on request.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Carter House.
Chaplain/Spiritual Advisor 9 Yes We have a Chaplain who works a minimum of 9 hours per week and is available whenever needed. Various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Email assistance, pharmacy, speech therapy, meal delivery and interpreter services also available.
Updated: 17 Nov 2021
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
Gastronomy/Nasogastric Management Yes
End of Life/Palliative Care Yes We work closely with Waipuna Hospice Staff-we follow the Liverpool pathway
IV Antibiotic Capability Yes
Dialysis Yes We have access to a specialist
Wound Care Yes We have access to a specialist
Diabetic Care Yes We have access to a specialist
Continence Advice Yes We use USL as advisors
Stomal Therapy Yes We have access to a specialist
Stroke Rehabilitation Yes We have access to a specialist
Tracheotomy Care Yes We have access to a specialist
Spinal Injuries Care Yes We have access to a specialist
Infection Control Yes Have access to Infection control specialist. We have a Registered Nurse who attends Infection control TGA meetings monthly
Surgical Followup Yes
Psychiatric Care Yes We have access to a specialist
Clinical Management Yes Maree O'Brien is our Clinical Coordinator
Other Specialties Yes as needed
Updated: 26 Nov 2015
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Carer Support Yes
Subsidised Yes
Private Paying Yes
Updated: 26 Nov 2015
Feature Status Details
May Bring Own Furniture Yes Rooms are fully furnished and able to be personalized.
Single Rooms Yes Rooms are equipped with a personal heater, spacious showers, and safety grab rails. Freeview TV access is available. Nurse call system available.
Ensuite Yes We have some rooms with ensuites, please discuss this option with our Facility Manager.
Alcohol Permitted Yes Monitored together with GP guidance.
Pets In Residence Yes Cam the cat and Ruby the Rabbit
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes
Wifi Yes Available for residents.
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Communal lounges in the complex are equipped with comfortable seating, and televisions with DVD players. The area is large enough for residents to run meetings, invite guest speakers and partake in a variety of organised functions
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Provide End of Life/Palliative Care Yes
Day Programme for day stay clients Yes
Outings Yes
Whanau Room Yes Available as well as a family kitchenette.
Maori Kaupapa Yes
Residents Committee Yes
Family Committee Yes Is available for families to set up.
Newsletter Yes Monthly.
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes Outside area available for residents.
Semi-Secure Yes
Updated: 12 Oct 2018
Special Features
Special Features
Carter House Aged Care Complex offers a 64 care bed home, made up of 18 Resthome, 29 Hospital rooms and 17 bed Specialised Unit, dedicated to providing care for those suffering from Alzheimer's and other associated conditions.

Our Complex Village offers 26 self contained units, from studio to 2 bedroom with garage, each representing a lifestyle choice. The Independent Units programme offers all the benefits of the complexes facilities, including entertainment, activities and companionship. The site provides a convenience shop, accessibility ramps and safety rails, paraplegic toilets, wide corridors, smoke detectors with water sprinklers, and separate dining room and lounge facilities.

Situated in the sunny Bay of Plenty, Carter House has magnificent award-winning landscape and vegetable gardens, with a BBQ area and outdoor seating. Walking paths to areas of interest is provided, as well as many places to sit and enjoy the surroundings.

We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.

Updated: 3 Oct 2018
Interests & Activities
Interests & Activities
Carter House has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our trained Diversional Therapists focus on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano is also available in the main lounges.

Activities include:

Board games, massage, piano, music, singing, and dancing. Arts & crafts, cooking, Happy Hour, quizzes, gardening, workshop, reading, and an active involvement in community events.

A wide variety of entertainment is provided regularly. We have an indoor bowls table where regular tournaments are held. Outings are an ongoing part of the activities programme.
Updated: 12 Oct 2018
Additional Information
Additional Information
Topic Details
Staffing qualifications and details Our Staff are all qualified or undergoing some form of ongoing training provided by Carter House. We provide a wonderful working environment with a fun atmosphere, excellent conditions, and the opportunity for ongoing education.
Details about meals Carter House has a trained In-house cook who provides delicious meals and home baking daily, catering for 80-100 people. All meals are met by dietitians approval and are regarded in a high standard.
Associated Complexes Carter House is part of the Heritage Lifecare Group, with a sister home in Tauranga - Hodgson House.
Updated: 8 Feb 2018
Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
English Yes
Filipino Yes
Hindi Yes
Interpreter Yes
Punjabi Yes
Updated: 3 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 3 Oct 2018
Location Distance Details
Public Transport Near public transport, and a scooter bay and facility outing van are available.
Shops 1.50 Km Near local amenities. Transport provided on a weekly basis.
Library 1.50 Km Near local amenities. Transport provided on a weekly basis.
Updated: 3 Oct 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
New Zealand Aged Care Association (NZACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
New Zealand Aged Care Association (NZACA) Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 26 Nov 2015

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.