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Cantabria Lifecare - Garden Floor

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Information Pack
At a glance
Vacancy
Yes
Name
Cantabria Lifecare
Category
Dementia Care (Secure)
Address
369 Old Taupo Rd
Springfield
Rotorua 3015
Postal Address
369 Old Taupo Road
DHB
Lakes
Phone
(07) 347 9587
Fax
(07) 346 3636
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Robyn Filipo - 07 347 9587
Owner
Heritage Lifecare
Assistant Manager
Polly Delfim - 07 347 9587
Village Manager
Libby Cameron - 07 347 9587
Other services
Photos
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Add your own review for this service

More nursing care and a friendlier face are needed

I visit a friend at Cantabria Lifecare most Monday afternoons. She has lived there for a few years and is generally happy. But today she had a few comments which require attention.

Her observation is that there is a shortage of registered nurses. She has a minor medical condition at the moment which she would like to discuss with a nurse. She has been told by the healthcare workers that the nurses are busy. It was her estimate that she has not seen a nurse for weeks.

My friend's other comment was that the manager is not friendly and does not communicate with the residents. She mentioned an occasion when residents were having lunch, the manager came to talk to a staff member in the kitchen, and then left without any greeting or communication with the residents.

My friend said the the evening meals have recently improved. Residents now have a choice of meals, the meals have good variety and are attractively presented.

When I asked if her daughter would talk to the Cantabria management she expressed concern about being labled as difficult.

I look forward to your response.

Description
At Cantabria, we are proud to offer rest home, hospital, secure dementia care. Our dedicated and experienced team are here to attend to both your everyday and urgent requirements. We believe in providing personable, compassionate, safe, respectful care, adding value to the quality of everyday living.

Cantabria Lifecare is well known in the Rotorua and surrounding communities for focussing on ensuring our residents feel this is 'Their Home'. We encourage our residents to bring their personal treasures and items which hold special significance to help create their own special place.

Each day is seen as an opportunity for us to make it a better day than the one before for the person you care about. We want to know what your loved one likes to do, what they like to eat and what their needs are so we can follow through with a plan of care that meets all of their needs.

We respect our residents' views, beliefs and cultural diversity. Visits from family and friends are strongly encouraged at any time, and they are also welcome to share meals (there is a charge for this service).

Our staff and residents develop loving relationships which are brought about by delivering great care coupled with acceptance, kindness and unconditional love.

We have a fantastic Day Care facility on site which has its own special vibe. We can transport you from home and back again where you can meet up with the friends you have made whilst enjoying the myriad of activities on a daily basis. We supply you with morning and afternoon tea as well as a lovely hot lunch - you will be well looked after and so glad that you chose us to spend your days with.

Retirement village living on our site has an excellent community vibe and if a loved one is being cared for by us it makes for very easy living if they don't have to go very far to spend some quality time with their partner.

We invite you to come in and be shown this delightful care facility set in beautiful park-like grounds. Please phone Robyn Filipo, our Facility Manager, or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBYes
CertificationYes
ORA Applies No
Updated: 13 May 2016
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 14
Vacancy Yes
Impending vacancy Yes
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 18 Mar 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our RN's are supported by our Clinical Managers who focus on providing quality care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Tina, our Physio Assistant works Monday to Friday and does a fantastic job looking after everyone, following through with exercise programs that are personalized under the guidance of Jan who is on site for Tuesday and Thursday for 2 hours.
Activities Co-ordinator Yes June Hamilton is our Activities Coordinator. June works hard to provide a stimulating and enjoyable programme for our residents and is well supported by a team of Activity Assistants. Entertainment is regularly featured and is always well attended.
Hairdresser Yes Cuts and colours, perms and sets - they are all available in our on site salon. Our hairdresser has a long association with Cantabria and looks forward to seeing you.
Dietitian Yes All menus are Dietitian approved. A Dietitian is available for general advice and to oversee special needs.
Kaumatua Yes We endeavour to assist residents to maintain any cultural ties they may have in the community before coming to Cantabria.
Chaplain/Spiritual Advisor Yes We have access to a Chaplain, and various religious groups can be arranged to visit to provide services for all of our residents.
Other Personnel Yes Email assistance, pharmacy and medication administration, speech therapy, dental and interpreter services also available.
Updated: 14 Nov 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes We encourage residents to personalize their rooms.
Single Rooms Yes Rooms are equipped with a personal heater, stereo system, spacious showers, and safety grab rails. Nurse call system available.
Ensuite Yes We have some rooms with ensuites, please discuss this option with our Facility Manager.
Phone Access In Own Room Yes
Wifi Yes Resident wifi
Resident can adjust heating in own room Yes
Lounges/seating areas Yes Communal lounges are equipped with comfortable seating and televisions with DVD players. The area is large enough for residents to run meetings, invite guests and partake in a variety of organised functions.
Gay / LGBT IQ Friendly Yes A no discrimination policy is in place to provide a friendly and caring space for residents.
Outings Yes As part of the activities programme, regular trips are provided to the local community. These can include shopping, sightseeing and picnics.
Whanau Room Yes
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Updated: 12 Oct 2018
Special Features
Special Features
Cantabria Lifecare Complex offers all the benefits of a care facility, including entertainment, activities and companionship. The site provides a convenience shop, scooter bay, hydro pool, paraplegic toilets, and separate dining room and lounge facilities.

With park-like grounds with BBQ area, extensive gardens that are beautifully maintained by our gardening team with areas where you can sit and watch the world go by. Some of our lounges overlook the golf course and many of our residents love to sit there and enjoy the grandstand view this provides. We take pride in being warm and friendly and have become renowned for our cheerful atmosphere.
Updated: 12 Oct 2018
Interests & Activities
Interests & Activities
Cantabria has an extensive repertoire of activities and events, aimed at keeping the body and mind stimulated. Our Activity Coordinator focuses on designing programmes for each individual at all levels of disability, to promote independence and creative expression.

We provide a library service and we also rent DVDs or videos. Entertainers form a regular part of our programme. A piano and pool table are also available in the main lounges.

Here are just some of the activities and interests of residents which arise on a regular basis:

Billiards, Bingo, Bowls, Board games, Breakfast in bed, Canine friends, Craft, Happy Hour, Indoor Games, Movies, Newspaper reading, Quizzes, parties.

One of our points of difference is the fact we have a swimming pool on site, pool therapy is definitely a very popular activity and that could also be your thing! There is also active involvement in community events. Outings are an ongoing part of the activities programme and often include stopping somewhere for coffee.
Updated: 12 Oct 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Catering for our residents is an absolute joy. Phillip our Chef takes great pride in delivering well presented, quality meals. Our menus run on a four weekly cycle and have been developed with the assistance of a Dietician
Staffing Qualifications and Details Super staff, and proudly, a lot of the team have been associated with Cantabria for many years.
Associated Complexes Cantabria also offers Retirement Village living with a number of options available. Libby Cameron is our Village Manager, she would be delighted to meet with you and would proudly walk you through a site inspection
What's included in your fees and what's not Most day to day requirements are covered by the cost to stay with us, something's are outside of this, for example, hairdresser, podiatrist and personal toiletries to name a few.
Updated: 4 Oct 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Hindi Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Tongan Yes
Updated: 12 Oct 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
(Other comments) Yes We are able to accommodate our residents' spiritual needs as requested. A spiritual advisor, chaplaincy and church services are available.
Updated: 4 Oct 2018
Distances
Distances
LocationDistanceDetails
Public Transport 0.50 km A bus stops on the half hour and takes you into town
Shops 1.00 km A lovely shopping centre is just down the road. Footpath friendly, this small area houses a bakery,dairy, hairdresser, liquor outlet and a Chinese takeaway.
Mall 6.00 km The Central Shopping Mall is well supported with retail outlets, banks and a food court as well as housing The Warehouse
Parks 2.00 km Linton Rose Garden is a delightfully fragrant spot in Summer and is the venue for many weddings. The Government Gardens situated in the middle of town is a gorgeous spot and well worth a visit
Updated: 12 Oct 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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