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Bupa Winara Care Home - Windsor Court

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Bupa Winara Care Home
Dementia Care (Secure)
9 Winara Avenue
Kapiti Coast
Waikanae 5036
Postal Address
9 Winara Avenue
Waikanae 5036
Capital & Coast
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Natascha Gough - (04) 293 6034
Bupa Care Services - 0800 60 80 99
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Winara Care Home Winara Care Home Winara Care Home

Given the current COVID-19 environment we have temporarily disabled our ‘feedback’ feature. We apologise for any inconvenience.

Strictly No visitors
Winara Care Home offers fun, companionship, wholehearted care and all the comforts of home – you'll love the open fire in winter.

The park-like surroundings are lovely and there are wonderful views of Kapiti Island and Reikorangi Valley. When you wake to the sound of birdsong, you'll find it hard to believe you're so close to busy Waikanae Village, with its shops, library and entertainment.

Winara is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.

As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.

To find out more, please visit the Bupa link.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 17 Mar 2014
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy No
Impending vacancy No
Premium Room Charges No
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire
Updated: 19 May 2022
"Everything is terrific here, girls are excellent and we have a lot of fun. Having been in an empty house, there is always something going on here."

"I like sport - like to play bowls. Love all the entertainers. Enjoy men's group - its quite good and nice."

"We have been thrilled with the way our mother has been transitioned from a small rest home to a larger one. She seems more stimulated, less anxious. She comments on the friendly staff and always looks well groomed and relaxed. A recent chest infection was dealt with quickly and communication with the family was immediate."

"Pleasant life and environment to live in. I can do whatever I want to do like walking and exercising. The way everything is kept well and I am able to do and help because that is the way I want to do and I used to do."

"The loving care and attention shown to patients and visitors by all members of staff."

"Quality care from all nurses, loving environment. Residents well dressed in matching clothes, jewellery, hair done. Excellent food. Good activities."

Updated: 20 Oct 2014
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our caregivers are highly experienced and work toward achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes Available by referral.
Occupational Therapist Yes As required.
Social Worker (on site) Yes We can access a social worker for you.
Diversional Therapist Yes
Activities Co-ordinator Yes Our activities assistant is on site 32 hours per week. Our programme incorporated one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits monthly or on request.
Dietitian Yes All our menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly church services.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.
Updated: 20 Oct 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritioneal dialysis. We also provide support for those requiring haemo dialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community healthprofessionals as required.
Clinical Management Yes Our Clinical Manager works alongside the Registered Nurses and Caregivers to ensure excellent care is provided.
Other Specialties Yes Available as required.
Updated: 30 Oct 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes A subsidy may be available.
Private Paying Yes We welcome people who are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 20 Oct 2014
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes 25 single rooms with ensuites.
Shared Rooms Yes 2 double bedrooms with ensuite
Ensuite Yes 25 rooms.
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes Our home is centrally heated with underfloor heating.
Lounges/seating areas Yes We have a lounge situated in one wing with tea making facilities for visitors and residents.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents commettee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who becove confused.
Smoking Permitted Yes Smoking is permitted in the designated area.
Updated: 30 Oct 2014
Special Features
Special Features
Winara is set in park like grounds with beautiful views of Kapiti Island and Reikorangi Valley. Walking distance to Waikanae Village which provides good shopping facilities, library & cafes.

Winara Rest Home and Hospital is owned by Bupa Care Services, one of New Zealand's leading aged care providers. We offer a continuum of care, with retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our specialty. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

Bua has no shareholders so all surpluses are reinvested into our care homes.

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives –so trust is intrinsic to the way we work.
Updated: 13 Aug 2020
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 20 Oct 2014
Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details Winara Care Home meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
Updated: 20 Oct 2014
Languages Spoken
Languages Spoken
Language Status Details
English Yes
Fijian Indian Yes
Filipino Yes
Interpreter Yes
Maori - Te Reo Yes
Other Details Yes Kiribati Islands
Updated: 20 Oct 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Church services are held every Wednesday morning. All denominations come on a rotational basis. Catholic Communion held every Sunday morning.
(Other comments) Yes We respect and cater for all residents spiritual and religious beliefs.
Updated: 20 Oct 2014
Location Distance Details
Public Transport 2.50 Km Situated within walking distance to Waikanae.
Shops 2.50 Km
Mall 2.50 Km
Library 2.50 Km
Updated: 20 Oct 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.