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Bupa Whitby Care Home - Dementia Wing

At a glance
Vacancy
No
Name
Bupa Whitby Care Home
Category
Dementia
Address
4 Observatory Close
Whitby
Porirua 5024
Postal Address
4 Observatory Close
Whitby
Porirua 5024
Region
Capital & Coast
Phone
View Phone Number
Fax
View Fax Number
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Karin Hall - (04) 234 7981
Owner
Bupa Care Services - 0800 60 80 99
Other services
Photos
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Whitby Care Home Brochure Whitby Care Home Brochure Whitby Care Home Brochure
• Rest Home Hospital
• Dementia care

Residents always come first at Whitby Care Home. Dignity, respect and family involvement are our focus in providing quality care in a comfortable, safe and stimulating environment.

We often receive compliments from our residents and their families about the kindness of our staff, and the “little extras” that they so willingly do. One of our residents has no family to help with mending her clothing, so one of our carers kindly does that for her. She’s very grateful for the extra help.

Whitby is known in the local community for our homely atmosphere and for the excellent care provided by our friendly staff.

We make sure we get to know each of our residents well, so that we can give care in the way they like. Through something we call the Map of Life, we understand each person’s preferences, likes and dislikes, as well as the things that have been important in each person’s life.

We know it is very important to offer choices and to really listen to what our residents and their families want. Making decisions together is a very important part of our philosophy. It helps us make each day the best it can be.

Our care home offers peace and tranquillity, with views of the Pauatahanui Inlet, lovely outdoor living and well maintained gardens. It’s set on a quiet, residential street close to all amenities. We have strong community links and residents are actively supported by community groups.

We would be delighted to have the opportunity to talk with you about our care. Please phone Karin Hall, our Care Home Manager, or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Health New Zealand | Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 2 Feb 2015

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 33
Vacancy No
Please feel free to visit and place your name on the waiting list.
Impending vacancy No
Short stay considered No
Premium Accommodation Charges Some Rooms as at 09 Aug 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Yes

Updated: 4 Oct 2024

Testimonials
Testimonials
The staff are always smiling and happy and they make me laugh.

The staff are amazing and they make me feel safe and comfortable in this rest home.

Every single person involved at Whitby is amazing, they go out of their way to be helpful. Always a very happy & comfortable atmosphere from the time you walk in the door.

My partner is presently happier and healthier than she has been for some time. Thank you Whitby.

So happy I chose this home for my mother.

Updated: 18 Jul 2014

Personnel
Personnel
Type Hours Per Week Status Details
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) No As required.
Diversional Therapist No As required.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits every Monday, providing a great service at a reasonable price.
Podiatrist Yes Our Podiatrist visits regularly.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and to oversee special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Weekly visits
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on-call

Updated: 18 Jul 2014

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes We have registered nurses on duty 24 hours a day who can provide this level of care.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemodialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our Clinical Manager is a registered nurse and works alongside the Registered Nurses and Caregivers to ensure seamless care is provided
Other Specialties Yes Available as required.

Updated: 10 Jun 2015

Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay Status Details
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.

Updated: 18 Jul 2014

Features
Features
Feature Status Details
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Alcohol Permitted Yes
Pets In Residence Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes We have under-floor heating that is adjusted in each section of the building.
Lounges/seating areas Yes
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whānau Room Yes
Māori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes Smoking permitted in the designated area.
Semi-Secure Yes

Updated: 10 Jun 2015

Special Features
Special Features
Whitby is situated in a quiet suburban location close to Pauatahanui Inlet and easy access to Porirua shopping centre.

Updated: 1 Feb 2024

Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.

Updated: 18 Jul 2014

Additional Information
Additional Information
Topic Details
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Staffing qualifications and details Whitby meets all recommended staffing levels for residential care.
Details about meals Our menus are dietitian approved and cater to individual preferences and requirements.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.

Updated: 30 Oct 2014

Languages Spoken
Languages Spoken
Language Status Details
Afrikaans Yes
Cook Island Maori Yes
English Yes
Fijian Yes
Fijian Indian Yes
Interpreter Yes We are happy to arrange this service.
Māori - Te Reo Yes
Samoan Yes
Tongan Yes

Updated: 18 Jul 2014

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Anglican Yes
Christian Yes
Inter denominational Yes
Presbyterian Yes
Roman Catholic Yes
(Other comments) Yes We respect all residents spiritual and religious beliefs and cater for these.

Updated: 18 Jul 2014

Distances
Distances
Location Distance Details
Public Transport 0.10 Km Local bus service is available immediately outside facility
Shops 1.00 Km Whitby Village shopping centre includes a variety of shops and provides ample parking
Mall 5.00 Km North City Shopping Centre is the nearest Mall
Parks 3.00 Km Aotea Lagoon Park situated in Papakowhai is the nearest Park
Library 5.00 Km Whitby Library is situated in Whitby Village

Updated: 18 Jul 2014


The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.