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Bupa Stokeswood Care Home

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Bupa Stokeswood Care Home
Dementia Care (Secure)
18 Glen Road
Stokes Valley
Lower Hutt 5019
Postal Address
18 Glen Road
Stokes Valley
Lower Hutt 5019
Hutt Valley
(04) 562 9060
(04) 562 9069
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Trish Bennetts - (04) 562 9060
Bupa Care Services - 0800 60 80 99
Other services
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Restrictions - critical visitors only
Stokeswood Care Home is an important part of the Stokes Valley community.

It's a happy place with a strong family spirit and a reputation for skilled, compassionate care. We enjoy strong community support and involvement and have friendly staff and wonderful residents. The grounds are lovely - quiet and park-like, yet close to shops and services and right beside the RSA, which many of our residents enjoy visiting.

Stokeswood is part of the Bupa group of rest homes, hospitals, retirement villages and personal medical alarms. We are a private company, and because we have no shareholders, we can invest what we earn to make improvements that help us provide better care.

As part of the global Bupa group, we are able to provide superior clinical support, while focusing on helping each of our residents get the most out of each day. Bupa is one of New Zealand’s leading aged care providers.

For more information, please visit the Bupa link.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 6 Mar 2015
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy No
We have vacancies. Please feel free to contact Trish, Relieving Care Home manager 562 9060 if you would like to come in, meet the team and have a look around. Even if you are not quite ready yet, you can be placed on our waiting list. We offer both long term care and respite care.
Impending vacancy No
Premium Room Charges Yes as at 22 Sep 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 22 Sep 2020
"We are very grateful for the care and attention given to Mum by all the staff"

"I would recommend this rest home to anyone. The staff are very friendly and caring. The atmosphere is down to earth, the home and rooms are very tidy and clean and if there are any issues the staff will sit down and talk through and resolve or sort out to the best they can do."

"As far as I'm concerned my life here now is wonderful. Ex-staff visit me and take me out - they have become my friends"

"I've come to realise now that this is now my home. I appreciate the staff looking after my physical and mental needs. "
Updated: 4 Dec 2014
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They are skilled to provide the best care for our residents.
Physiotherapist Yes
Occupational Therapist Yes As required.
Diversional Therapist Yes Our Diversional Therapist ensures our residents have an assortment of activities for their enjoyment and individual choices are catered for.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our podiatrist visits monthly or on request.
Dietitian Yes All menus are dietitian approved. Our dietitian is available for general advice and oversees special needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Yes.
Other Personnel Yes A wide range of entertainers - Allied Health Professionals as needed - A GP who visits regularly and is also available on call.
Updated: 11 Dec 2014
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a speical diet.
Continence Advice Yes We manage resident's needs and provide a range of continence products with visits by community nurse specialist on request.
Infection Control Yes We meet all infection control standards.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes Our Clinical Manager works closely with the Registered Nurses and Caregivers to ensure excellent and seamless care.
Updated: 11 Dec 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and caregivers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes A subsidy may be available.
Private Paying Yes We welcome people who are self funding or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 4 Dec 2014
May Bring Own Furniture Yes Residents are welcome to personalise their rooms. We understand the importance of making it feel like home.
Single Rooms Yes
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room No Our home is centrally heated with underfloor heating.
Lounges/seating areas Yes Two lounges and outdoor seating.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care homes residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes Combined with the residents committee above.
Newsletter Yes The Care Homes Newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes Smoking is permitted in the designated area.
Semi-Secure Yes
Updated: 11 Dec 2014
Special Features
Special Features
Large lawns and gardens. Close to Stokes Valley shoppng centre, Lower and Upper Hutt. We have views of bush clad hills and quiet surroundings.

Stokeswood Rest Home and Hospital is owned by Bupa Care Services, one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our specialty. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

Bupa has no shareholders so all surpluses are reinvested into our care homes.

The team at Bupa Care Services is passionate about helping older New Zealanders to get the most out of life. Our strong caring ethics, dedication and respect are valued by people at some of the most vulnerable times in their lives –so trust is intrinsic to the way we work.

Updated: 4 Dec 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 4 Dec 2014
Additional Information
Additional Information
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Stokeswood Care Home meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not A government subsidy may be available for part or all of your care.
Updated: 4 Dec 2014
Languages Spoken
Languages Spoken
English Yes
Fijian Indian Yes
Filipino Yes
Interpreter Yes We are happy to access this service as required.
Maori - Te Reo Yes
Samoan Yes
Updated: 4 Dec 2014
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes
Inter denominational Yes
Non denominational Yes
Roman Catholic Yes
(Other comments) Yes We will cater for all spiritual and religious requirements of residents.
Updated: 4 Dec 2014
Public Transport 0.20 km
Shops 0.50 km The supermarket and other amenities are just across the road and easily accessed.
Parks 0.05 km Speldhurst Park adjacent to shopping centre.
Library 0.50 km Located just across the road.
Updated: 4 Dec 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Rest Home MOH Audit Report Available. Yes The audit is available on the Bupa website www.bupa.co.nz
CareerForce Rest Home MOH Audit Report Available.
Updated: 4 Dec 2014

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.