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Bupa Ascot Care Home

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Bupa Ascot Care Home
Dementia Care (Secure)
149 Racecourse Road
Postal Address
149 Racecourse Road
Invercargill 9810
Southern (Southland)
(03) 217 5714
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Charmaine Knight - (03) 217 5714
Bupa Care Services - 0800 60 80 99
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Bupa is proud to offer a full range of care - Rest Home, Hospital, Dementia and Respite Care at Ascot Care Home in Invercargill.

At Ascot, understanding what you and your family needs is be paramount, because that’s the individualised care we want to provide. We know that this means different things for different people, so we take care to involve family and make decisions together. It helps us make each day the best it can be.

Your enjoyment of each day is our focus, and we want everyone to feel that Ascot is their home. We will make sure that you choose how you spend your days, and we will go the extra mile to make sure that our care has you as an individual at the centre of it. That’s why we say, ‘Your day, your way.’ We take special care in recruiting the very best, experienced nursing and care staff. We ensure they receive full training about the importance of getting to know each individual and providing care in a way that is friendly and respects the wishes of each resident.

Our care home has been designed to give choices. Our bedrooms are a generous size and almost all will have en-suite toilets and showers (some are individual and some are shared between two rooms but designed for individual privacy). Our lounge and dining areas are comfortable with recliner chairs and large screen TV's. The outside is fully landscaped with areas to sit and enjoy the fresh air.

We would be delighted to have the opportunity to talk with you about our care options. Please phone Liza Adams, our Care Home Manager or feel free to drop in at any time.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 30 Apr 2014
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 24
Vacancy Yes
We invite you to contact us for more information.
Impending vacancy Yes - We invite you to contact us.
Additional Room CostsSome Rooms
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 20 Sep 2019
TypeHours Per WeekStatusDetails
Registered Nurse Yes We have 24 hour Registered Nurse coverage. Our team of nurses have experience in aged care.
Healthcare Assistants/Caregivers Yes Our Caregivers are highly experienced and work towards achieving NZQA qualifications in residential aged care. They have the skills to provide the best care for our residents.
Physiotherapist Yes A local physiotherapist calls in on a regular basis.
Occupational Therapist Yes As required.
Social Worker (on site) Yes As required.
Diversional Therapist Yes Our Diversional Therapist is developing an exciting and stimulating activities programme.
Activities Co-ordinator Yes Our Activities Assistant is on site 32 hours per week. Our programme incorporates one-to-one activities, group sessions and day trips.
Hairdresser Yes Our hairdresser visits on a regular basis and provides a great service at a reasonable price.
Podiatrist Yes Our skilled podiatrist visits on a regular basis.
Dietitian Yes All menus are Dietitian approved. Our Dietitian is available for general advice and oversight of specialised needs.
Accredited Visitors Yes This can be arranged on an individual basis.
Kaumatua Yes
Chaplain/Spiritual Advisor Yes Several different denominations will visit Ascot including the Salvation Army.
Other Personnel Yes A wide range of entertainers - Allied Health Professional as needed - A GP who visits regularly and is also available on-call
Updated: 15 Jan 2015
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Gastronomy/Nasogastric Management Yes We have a registered nurse on duty 24 hours a day who can provide this level of care.
Palliative Care (Contracted) Yes Individual palliative care funding may be available.
End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Dialysis Yes We are able to provide continuous ambulatory peritoneal dialysis. We also provide support for those requiring haemo dialysis.
Wound Care Yes We work together with GP's and specialist wound management nurses as required.
Diabetic Care Yes We are able to care for all levels of diabetes and our menu has a range of options for those who need a special diet.
Continence Advice Yes We manage residents needs and provide a range of continence products with visits by community nurse specialist on request.
Stomal Therapy Yes We manage residents needs and provide a range of products with visits by community nurse specialists on request.
Stroke Rehabilitation Yes We provide support for residents who have had a stroke. This may include physiotherapy and special diet options.
Tracheotomy Care Yes Your special needs can be discussed prior to admission.
Spinal Injuries Care Yes Your special needs can be discussed prior to admission.
Infection Control Yes We meet all infection control standards.
Surgical Followup Yes We are able to care for people following surgery and provide a range of convalescent care options.
Psychiatric Care Yes We will provide referrals to other services as required.
Community Health Yes We link with community health professionals as required.
Clinical Management Yes We have a full time Clinical Manager who has specialised in aged care.
Other Specialties Yes Available as required.
Updated: 14 Jul 2014
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Carer Support Yes We welcome residents who wish to stay for a short time, either to give relatives and care givers a break, or because they need a little bit of extra care to recuperate and return home.
Subsidised Yes Subsidy may be available.
Private Paying Yes We welcome people who are self funded or have insurance cover.
Booking can be made in advance Yes According to bed availability.
Updated: 14 Jul 2014
May Bring Own Furniture Yes Residents are welcome to personalise their room. We understand the importance of making it feel like home.
Single Rooms Yes
Shared Rooms No We have no shared rooms, although we would accommodate a husband and wife, who wished to have the same room - negotiable and subject to availability.
Rooms suitable for a couple Yes We have a couple of rooms suitable for a couple. Please discuss this option with Melissa Harris our Care Home Manager.
Ensuite Yes All rooms have full ensuite facilities. Some are shared and others are private ensuites. Charges may apply.
Alcohol Permitted Yes
Negotiate To Bring Own Pet Yes We are happy to discuss options for your pets.
Phone Access In Own Room Yes You are welcome to have a phone and internet installed at your own cost.
Resident can adjust heating in own room Yes Our buildings are central heated, but all bedrooms are individually thermostatically controlled.
Cater for under 65 yrs with Disability Yes We discuss your special needs prior to admission.
Lounges/seating areas Yes Lounges are spacious throughout the home with a large lounge and small sitting room in each wing. Gas operated open fires provide a lovely atmosphere and warmth when required. Residents can enjoy the large flatscreen televisions.
Primary Health Funded Short Term Care Yes You may qualify for Primary Options For Acute Care Funding. Ask your GP for details.
Provide End of Life/Palliative Care Yes It is our privilege to care for people nearing the end of their life. We work closely with GP's and Hospice to provide this care.
Palliative Care Contract Yes Individual funding may be available. Ask your GP or the hospital for more details.
Day Programme for day stay clients Yes It is possible for people to join us during the day and return home at night.
Outings Yes As part of the activities program regular trips are provided to the local community. These can include shopping, sight seeing and picnics.
Whanau Room Yes We have areas available where residents and their families can spend quiet time together.
Maori Kaupapa Yes We respect all cultures.
Residents Committee Yes We have a care home residents group with regular meetings. Bupa also has a National Residents and Relatives Association.
Family Committee Yes We welcome family input and hold family forums on a regular basis.
Newsletter Yes The care homes newsletter is published on a regular basis.
Policy for management of challenging behaviour Yes Our staff are trained to recognise and manage a range of behaviours that residents may have.
Confused Residents Yes Our staff are trained to recognise and manage a range of behaviours that residents may have. This may include residents who become confused.
Smoking Permitted Yes Smoking permitted in the designated area
Semi-Secure No
Updated: 14 Jul 2014
Special Features
Special Features
Bupa Care Services is one of New Zealand's leading aged care providers. We offer a continuum of care, with personal medical alarms, retirement villages, rest homes, hospitals and dementia care. Care of people with dementia is our speciality. We take pride in adopting the best international approaches, and adapting them to our New Zealand ways.

We are also able to offer respite and carer relief for older people.

Bupa Care Services has no shareholders so all surpluses are reinvested into our care homes.
Updated: 6 Oct 2014
Interests & Activities
Interests & Activities
A range of activities happen each day on an individual and group level which changes on a regular basis. We cater for people's special interests and hobbies. It is important to us that you live your day your way.
Updated: 14 Jul 2014
Additional Information
Additional Information
Details about Meals Our menus are dietitian approved and cater to individual preferences and requirements.
Staffing Qualifications and Details Ascot Care Home meets all recommended staffing levels for residential care.
Associated Complexes We are part of Bupa Care Services, a specialist aged care provider. Bupa Care Services also has retirement villages, medical alarms and rehab services available.
What's included in your fees and what's not A government subsidy may be available for part or all of your care. Fees apply for hairdressing and podiatry.
Updated: 14 Jul 2014
Languages Spoken
Languages Spoken
English Yes
Fijian Indian Yes
German Yes
Hindi Yes
Maori - Te Reo Yes
Other Information Yes We are able to access an interpreter as required.
Updated: 26 Nov 2013
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Non denominational Yes
Roman Catholic Yes
Salvation Army Yes
(Other comments) Yes Ascot Care will endeavour to make contact with any faith that is requested by our residents.
Updated: 30 Apr 2014
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
CareerForce Yes Bupa is committed to ensuring staff have the knowledge & skills to deliver high quality care to our residents. Bupa delivers approved training programmes for National Certificates in Foundation Skills,Core Competencies & Dementia Qualifications.
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We would love to talk to you about how Ascot Care could become home to you or your loved one. Please call Melissa Harris on (03) 217 5714.
CareerForce Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 31 Jul 2014
What's New
What's New
Facility Image

Southland Sushi and that Southern Charm welcome our new Care Home Manager!

In true Southland fashion, residents at Bupa Ascot Care Home inducted their new care home manager with something she had never tried before – a fresh batch of cheese rolls.

With an eager crowd watching her, Charmaine Knight thanked the residents for her first cheese roll experience, hosted at the care home on this week.

"I didn't like swedes, but I could definitely eat these again," she joked.

After much debate over the best way to make the Southland food-favourite, care home resident Phyllis Beckett's recipe won the new manager's heart.

"I use onion soup powder, cheese, and Anchor evaporated milk, then you finish them off with butter once they're cooked, lots of it," Phyllis said.

Charmaine began her role in June after moving from Western Australia. "It was my first time in Invercargill, I hadn't even visited the place. I just turned up. Since then I've been really welcomed by the staff, the residents, and the residents' families from the minute I walked in the door. It's a great new adventure for me," Charmaine said.

After 21 years of working as a paramedic and in management roles for St John, Charmaine had spent the past four years working in community aged-care in Western Australia.

"I wanted to continue working in aged-care. My husband and I are used to always living and working remote, you can't get much further than Invercargill so it was a good opportunity for us."

With her "wealth of knowledge" in aged-care, she saw an opportunity to contribute "exciting new ideas" to the Bupa Ascot Care Home, she said.

"We're looking at evolving the dementia centre. The internal garden project was one of the first things we wanted to look at to incorporate more dementia-friendly areas for residents."

Plans to run a "Christmas train-themed" event had already sparked "fierce competition" between residents and staff, she said.

The most important part of her role was to support residents to live an amazing life, she said.

"That's what they should be doing at this point in their lives and it's my goal to make that happen."

If you'd like to know more about our new care home manager, Charmaine, please feel free to call us on (03) 217 5714.

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.