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Bert Sutcliffe

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At a glance
Vacancy
Yes
Name
Bert Sutcliffe
Category
Dementia Care (Secure)
Address
2 Rangatira Road
Birkenhead
North Shore
Postal Address
2 Rangatira Road
Birkenhead
Auckland 0626
DHB
Waitemata
Phone
09 482 1777
Fax
09 482 0126
Mobile
0274556436
Email
View Email Address
Web
Visit Website
Facebook
Find us on Facebook
Personnel
Manager
Marika Laflamme - 09 482 1777, Mobile 0274556436
Owner
Ryman Healthcare Ltd
Sales advisor
Leanne O'Meara - 0274387426
Sales advisor
Rosalind Hayhoe - 0275779634
Other services
Media
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Bert's Inning's Summer Newsletter 2019 Bert's Inning's Summer Newsletter 2019 Bert's Inning's Summer Newsletter 2019
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Description
Your health needs may change over time and if they do, it’s good to know you won’t have to move again. It’s comforting for couples at different stages in their health to know that they can be cared for within the same Ryman village, by the same Ryman team.

At Bert Sutcliffe Retirement Village, we not only provide independent and assisted living, we also provide a full care offering, which includes specialist dementia care.

Our village is a supportive and caring community that works to improve the experience of residents living with dementia. We provide a safe environment for residents to enjoy living in, with a focus on experiences, rather than processes.

Our myRyman Life model of dementia care is an innovative approach to supporting residents living with dementia. The approach focuses on supporting residents to live in the moment, and to feel kindness, love, and security. It promotes spontaneity, laughter, and fun.

Our dementia care area has an easy-to-navigate environment, including a welcoming and tranquil outdoor area for people to relax in. Cues and signage support memory and help residents with orientation.

Since 2014, Ryman Healthcare has repeatedly won the Reader’s Digest Trusted Brand: Aged Care and Retirement Villages award. And we’ve been awarded the gold medal four times in the Reader’s Digest Quality Service award.

Of all the large providers in New Zealand (with 15 villages or more), Ryman has the highest number of care centres with 4 years’ certification – the ‘gold standard’ in care – from the Ministry of Health.

Innovations such as our custom-made electronic care app, myRyman, contribute to this high standard. In every care room, a device enables nurses and carers to see and record information about each resident. This award-winning technology creates greater efficiencies, allowing our teams to spend more time with residents as a result.

Private rooms are warm and spacious, and every room includes an ensuite bathroom. Dementia residents are discreetly monitored by a sensor system, which alerts our care team if a resident is out of bed at night. The system switches on lights that help guide the resident to their ensuite, and then back to bed.

We provide all meals and snacks from our seasonal Delicious menu. Meals are prepared fresh on site by our village chefs, with a choice of three main courses, including a vegetarian option. We also cater for special dietary requirements.

Ryman has emergency generators at every village so our residents and our people can be safe and comfortable in a power outage. For dementia residents, maintaining a calm environment is an essential part of our myRyman Life approach to dementia care. Therefore, emergency generators provide real peace of mind.

What really makes a difference in Ryman care centres, is the daily dedication of our care teams. Residents and their families think the world of our nurses and carers. And because our staff ratios are some of the highest in the care sector, the individualised care we provide creates the unique experience that residents tell us they love.

Choosing the right care centre for a loved one with dementia is one of the most important decisions you will make. At Bert Sutcliffe, our dedication to care begins even before you or your loved one has moved in.

You’ll be supported by our care team every step of the way, to ensure the move into dementia care is a smooth and informed transition.

We look forward to introducing you to our warm and caring community.
Service/Facility Details
Service/Facility Details
DetailStatus
Contract with DHBUnknown
CertificationUnknown
ORA Applies No
Updated: 15 Aug 2018
Bed and Vacancy Details
Bed and Vacancy Details
DetailStatus
Approximate number of beds at this level of care 38
Vacancy Yes
Please contact our Village Manager Marika Laflamme 027 4556 436
Impending vacancy Yes
Premium Room Charges Yes
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 15 Nov 2019
Personnel
Personnel
TypeHours Per WeekStatusDetails
Registered Nurse Yes Our Special Care Unit has a clinical coordinator dedicated to this area, as well as a highly skilled Clinical Manager who overviews the clinical care of all residents. Always feel welcome to speak to the registered nurse when you visit.
Nurse Practitioner Negotiable We are able to access the expert advice of a nurse practitioner should this be required.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes As much as possible, the same caregivers will care for you each shift so they will get to know you well. Our registered nurses lead a team of trained carers, and they are supported to undertake training in care of the older person.
Physiotherapist Yes There is a physiotherapist who visits our facililty regularly and will review residents as required.
Activities Co-ordinator Yes We have a dedicated Diversional Therapist in the Special Care Unit 7 days per week and delivers a wide range of activities for the residents to participate in should they wish.
Hairdresser Yes We have a fully equiped hairdressing salon on site.
Podiatrist Yes Arranged by appointment on a user-pays basis
Dietitian Yes
Other Personnel Yes We welcome visitors to our resthome and should you require the services of specialists we will assist you in accessing the appropriate people to meet your requirements.
Updated: 12 Jun 2018
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Oxygen Management Yes We have oxygen concentrators available on site for the private use of residents if this is their prescribed therapy.
Gastronomy/Nasogastric Management Yes As we also have a hospital associated with this resthome we have registered nurses available 24 hours per day and the expertise available to met all your needs. Please talk directly with the village manager for more information.
End of Life/Palliative Care Yes
Wound Care Yes Staff all skilled in current best practice in wound care and we are always keen to elicit expert advice or review as required.
Diabetic Care Yes Our staff are well trained in diabetic care and we are able to cater for diabetic diets.
Continence Advice Yes Our staff are well trained in continence management and we also have the ability to access specialist review as required.
Stomal Therapy Yes We are happy to access this service via the DHB as required.
Stroke Rehabilitation Yes We have a visiting physiotherapist who will assess each resident and develop an individualised physical programme as appropriate.
Infection Control Yes We have an Infection Prevention Nurse who overviews all our infection prevention processes and all staff are trained in infection prevention techniques.
Clinical Management Yes We have a highly skilled and experienced Clinical Manager. If you have any questions or concerns please contact our Clinical Manager.
Other Specialties Yes Our company has access to highly specialised nursing clinicans as required.
Updated: 12 Jun 2018
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes Subject to bed availability we can offer respite care.
Carer Support Yes We accept Carer Support subsidys towards the cost of Care provision.
Subsidised Yes We offer some full subsidy rooms and others requiring a minimal private contribution on top of the WINZ subsidy. All of our rooms have there own private shower & toilet.
Private Paying Yes We accept private payments.
Booking can be made in advance Yes Short term advanced bookings available. Subject to bed availability.
Updated: 12 Jun 2018
Features
Features
FeatureStatusDetails
May Bring Own Furniture Yes Every room is fully firnished, but you are welcome to bring extra furniture for your bedroom,
Single Rooms Yes All our single rooms have ensuite bathrooms. The rooms are beautifully proportioned and furnished with an electric bed, bedside cabinet and tall boy as well as a wardrobe. There is a call bell beside the bed and ensuite.
Rooms suitable for a couple Yes We have a number of double rooms that could be used to accommodate a couple. Please check with the village manager to ascertain the availability of these rooms.
Ensuite Yes All our care centre rooms have their own ensuite bathroom, with toilet, shower and handbasin.
Alcohol Permitted Yes We have Happy Hour every week.
Phone Access In Own Room Yes
Wifi Yes Free wifi
Resident can adjust heating in own room Yes Every room has individual heating control and air con unit.
Cater for under 65 yrs with Disability Yes Please feel welcome to contact the village manager to discuss your specific requirements at anytime.
Lounges/seating areas Yes We have a large lounge available for our residents and relatives.
Primary Health Funded Short Term Care Yes Please contact the village manager for further information.
Palliative Care Contract Yes Please contact the village manager for further information.
Day Programme for day stay clients Yes We offer private day care to residents, please contact the village manager for further information.
Outings Yes We have vans and activity staff who will assist you to get out and about.
Residents Committee Yes We hold meetings for residents every two months. All residents are invited to this meeting.
Family Committee Yes We hold relatives meetings twice a year. As well as this we always encourage family and friends to contact the village manager direct and immediately if there is any issue of concern as we are committed to ensuring that we meet your expectations.
Newsletter Yes A newsletter is prepared and available every 4 months.
Policy for management of challenging behaviour Yes Please discuss this with our Clinical Manager.
Confused Residents Yes Please discuss this with our Clinical Manager.
Rural Setting No The panoramic views over Kauri Park from our facility are beautiful and our delightful gardens are full of colour and interest.
Updated: 12 Jun 2018
Interests & Activities
Interests & Activities
Activity programme, Advocate, Art, BBQ, Big print books, Billiards, Bingo, Board games, Bowls, Breakfast in bed, Bridge, Cards, Care and Craft, Chapel, Children, Church, Classical Music, Concerts, Cooking, Craft, Digital camera, Dancing, Electric beds, Entertainers, Email, Entertainment, Exercises, Fax, Flower arranging, Games, Garden, Gardening, Happy Hour, Indoor Games, Internet, Jigsaw, Lectures, Library, Massage, Minibus, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Pool, Pool table, Quizzes, Reading, Shopping, Sing-a-longs, Singing, Sky TV, Spa, Swimming, Videos
Updated: 12 Jun 2018
Additional Information
Additional Information
TopicDetails
Details about Meals Private dining is available and we have a cafe onsite at the village and a bar. All of our meals are prepared on site by our wonderful Food Services Team, giving our food a lovely home made touch. Our main meal is served at midday with a ligher meal being served in the evening. All our menus are prepared with a dietitians input. While we do have a set menu we do endeavour to meet the preferences of individuals and all different medically required dietary needs can be met. Residents can help themselves to tea and coffee and fruits between meals and all our morning and afternoon teas and supper consist of lovely home baking.
Staffing Qualifications and Details All of our staff are trained under the Ace Programme to ensure they are fully compentent to meet the needs are our residents.
Associated Complexes We are a part of the Rymans Group of care facilties.
What's included in your fees and what's not Please contact management for details.
Updated: 12 Jun 2018
Languages Spoken
Languages Spoken
LanguageStatusDetails
Afrikaans Yes
Chinese Yes
English Yes If English is your second language we will endeavour to take every opportunity to meet your needs. We will access an interpreter should this be required and we are happy to work closely with family members to ensure we understand your needs fully.
Fijian Yes
Fijian Indian Yes
Filipino Yes
French Yes
Korean Yes
Updated: 12 Jun 2018
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Inter denominational Yes We respect all denominations and hold interdenominational services on a regular basis in our Reflection Room and/or care centre lounges.
Updated: 9 Jan 2017
Distances
Distances
LocationDistanceDetails
Public Transport 0.00 km Bus stop at the round about, by Verran's Corner and Birkenhead Transport
Shops 0.00 km We have a shop on premises in the Village which stocks toileties, magazines, confectionary and other small items. Other shops are available on Verran's Corner, Birkdale Road.
Mall 2.00 km Highbury Shopping Centre is only 2 km away and Glenfield Mall is less than 5 km away. Both are busy malls with many shops and cafes. You can easily drive or catch the bus.
Parks 0.00 km Bert Sutcliffe Retirement Village village has beautiful panoramic views out over Kauri Point Domaine and has easy acess to Kauri Park. Many parks and reserves are also closed by.
Library 0.00 km Bert Sutcliffe Retirement Village has its own library in the village and Birkenhead Library is only 2.5 kn away, a 5 minutes drives or a 10 minutes bus ride.
Updated: 12 Jun 2018
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
Care Association New Zealand Yes
National Certificate in Community Support Services (Core Competencies) Yes
National Certificate in Community Support Services (Residential) Yes
National Certificate in Diversional Therapy Yes
New Zealand Aged Care Association (NZACA) Yes
Registered Retirement Village? Yes
Rest Home MOH Audit Report Available. Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Other details Yes We have a comprehensive in-house Quality Programme within this village to ensure the highest level of care and services.
Care Association New Zealand New Zealand Aged Care Association (NZACA) Registered Retirement Village? Rest Home MOH Audit Report Available. Retirement Villages Association of New Zealand [Inc] (RVA)
Updated: 12 Jun 2018

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.

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