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Arvida Ilam

At a glance
Arvida Ilam
28 Ilam Road
Upper Riccarton
Christchurch 8041
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Maria Dawson - (03) 341 1913
Arvida Group - 0800 278 432
Sales Manager
Wendy Doesburg - 021 392 446
Other services
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Visitors as usual (but not if you're unwell or recently returned from overseas)

Our aim is to provide the best possible living experience for people in their later years. We have taken the utmost care to create an environment that fulfills the needs of individuals, whether they are seeking an independent lifestyle, or requiring more support.

Designed by respected architect Paul Foley, Ilam Lifecare offers premium apartments and studios in a warm and welcoming environment. All units are private and self-contained, yet fully serviced by our trained staff to provide peace of mind and the ultimate in comfort and security. There is also a village arcade and a variety of lounges, dining areas and outdoor gardens where residents can socialise and enjoy fresh air and change of scenery.


At Ilam Retirement and Care we understand that caring for someone who is developing dementia and experiencing confusion and memory loss can be difficult and demanding.

Our specially designed Cressy Unit help residents find their orientation through the use of visual cues. Easily accessible garden and lawn areas provide a safe and secure outdoor environment. Dining, livings and outdoor areas are connected so that residents can move about freely.

Staff working in the Cressy Unit, including registered nurses are chosen for their tolerance, understanding and ability to manage difficult behaviour. Completion of the ACE Dementia Training Programme is a requirement of all staff working in the unit.
Service/Facility Details
Service/Facility Details
Detail Status
Contract with Te Whatu Ora Yes
Certification Yes
ORA Applies No

Updated: 31 Oct 2016

Bed and Vacancy Details
Bed and Vacancy Details
Detail Status
Approximate number of beds at this level of care 20
Vacancy Yes
Refurbished rooms with ensuites. Beautiful gardens. Warm and friendly environment.
Impending vacancy No
Short stay considered Yes
Premium Accommodation Charges Some Rooms from $40.00/day up to $40.00/day as at 05 Jul 2024
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Extra admission requirements due to COVID-19 Please enquire

Updated: 12 Jul 2024

Type Hours Per Week Status Details
Registered Nurse Yes
Enrolled Nurse Yes
Physiotherapist Yes Weekly
Occupational Therapist Yes As required
Diversional Therapist Yes
Activities Co-ordinator Yes Activities Officer
Hairdresser Yes Beautifully appointed salon
Podiatrist Yes As required
Dietitian Yes Reviews menus regularly
Kaumatua Yes As required
Chaplain/Spiritual Advisor Yes Weekly, Interdomainational Church Services
Other Personnel Yes Quality Manager

Updated: 1 Nov 2016

Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of Expertise Status Details
Oxygen Management Yes
End of Life/Palliative Care Yes
Wound Care Yes
Diabetic Care Yes
Continence Advice Yes
Infection Control Yes
Surgical Followup Yes
Clinical Management Yes Keri Kime
Other Specialties Yes Clinical Educator - Keri Kime ACE Educator - Sandy Shipley

Updated: 1 Nov 2016

Feature Status Details
Single Rooms Yes 20 rooms
Ensuite Yes In all rooms
Alcohol Permitted Yes But not in rooms
Phone Access In Own Room Yes
Lounges/seating areas Yes
Palliative Care Contract Yes
Outings Yes
Whānau Room Yes
Residents Committee No Resident & Family Meetings
Family Committee No Resident & Family Meetings
Policy for management of challenging behaviour Yes
Confused Residents Yes
Semi-Secure Yes

Updated: 1 Nov 2016

Special Features
Special Features
We take security very seriously. The village is constantly under security surveillance, with access controlled by electronic gates. Security staff are on site every day of the year, and each unit has a nurse call button for immediated assistance, 24 hours a day, 7 days a week.

Ilam Lifecare has been designed to allow maxium enjoyment of the outdoors. A variety of sunny, yet sheltered outdoor areas add to the feeling of a social village environment.

We are conveniently located in a pleasant residential area

We are close to Westfield (Riccarton) Mall and the Bush Inn Centre Mall

There are churches nearby

There is a bus route at the gate, including the Orbiter for easy travel to the city and suburbs.

Updated: 1 Nov 2016

Interests & Activities
Interests & Activities
We arrange a wide variety of activities for our residents. These can be in house or part of a planned outing by the home or one of its support groups.

Activity programme includes

Art, BBQ, Big print books, Board games, Bowls, Bridge, Classical Music, Concerts, Cooking, Craft, Dancing, , Entertainment, Exercises, Flower arranging, , Gardening, Happy Hour, Housie, Indoor Games, Internet, Library, Minibus, Movies, Music, Newspaper reading, Parties, Pianist, Picnic facilities, Quizzes, Probus, Reading, Shopping, Sing-a-longs, Sky TV, Spa, , Videos, Views

Updated: 1 Nov 2016

Additional Information
Additional Information
Topic Details
Details about meals We have a qualified chef who provides wonderful meals that are interesting, attractive and good for you. We work on a five week menu that changes daily. Our meals are most memorable!

Updated: 1 Nov 2016

Languages Spoken
Languages Spoken
Language Status Details
Chinese Yes Interpreters engaged as required
English Yes
Fijian Yes
Filipino Yes
Japanese Yes
Samoan Yes
Sri Lankan Yes

Updated: 1 Nov 2016

Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations Status Details
Inter denominational Yes Weekly Service
Roman Catholic Yes Weekly Service

Updated: 1 Nov 2016

Location Distance Details
Public Transport 0.00 Km Bus stop at the front gate.
Shops 0.50 Km Church Corner Shops (Bush Inn)
Mall 0.50 Km Riccarton Mall
Parks 0.50 Km Ilam Park close by
Library 0.00 Km Library and computer room on site

Updated: 1 Nov 2016

Credentials & Membership
Credentials & Membership
Credentials & Membership RC Status Details
Aged Care Association New Zealand (ACA) Yes
Retirement Villages Association of New Zealand [Inc] (RVA) Yes
Aged Care Association New Zealand (ACA) Retirement Villages Association of New Zealand [Inc] (RVA)

Updated: 1 Nov 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.