Aroha
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At a glance
- Vacancy
- Yes
- Name
- Aroha
- Category
- Dementia
- Address
- 128 Monrad Street
Highbury
Palmerston North 4412 - Postal Address
- Same as above
- Region
- Manawatū-Whanganui
- Phone
- View Phone Number
- Fax
- View Fax Number
- View Email Address
- Web
- Visit Website
Personnel
- Manager
- Brenda De'Adman - 027 455 0079
Other services
Photos
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Map
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| Preview | File | Description |
|---|---|---|
 Ultimate Care Aroha Brochure
|
Contact us today and see what a positive move to Ultimate Care Aroha can make to your life. |
A well-established and respected care home in Palmerston North, Alden Aroha is set in picturesque surroundings.
Our welcoming facility has a strong focus on sensory stimulation, with rooms and surfaces being decorated with special art and sensory walls. This creates a stimulating environment and assists our residents to engage their senses further.
Our fully qualified staff offer specialised dementia level care where residents receive security and comfort in our home-like surroundings.
Our personalised activities schedule is designed to combine levels of fitness, cognitive engagement and participation in engaging community events.
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
Our welcoming facility has a strong focus on sensory stimulation, with rooms and surfaces being decorated with special art and sensory walls. This creates a stimulating environment and assists our residents to engage their senses further.
Our fully qualified staff offer specialised dementia level care where residents receive security and comfort in our home-like surroundings.
Our personalised activities schedule is designed to combine levels of fitness, cognitive engagement and participation in engaging community events.
Unsure where to start? Get in touch and we’ll take the time to get to know your situation and advise the next steps.
Service/Facility Details
| Detail | Status |
|---|---|
| Contract with Health New Zealand | Te Whatu Ora | Yes |
| Certification | Yes |
| ORA Applies | No |
|
Updated: 19 Aug 2025 |
|
Bed and Vacancy Details
| Detail | Status |
|---|---|
| Approximate number of beds at this level of care | 14 |
| Vacancy | Yes |
| Impending vacancy | No |
| Short stay considered | No |
| Premium Accommodation Charges | No |
| MOH Certification and Audit Report | View MOH certification and audit report (opens in a new tab) |
|
Updated: 4 Sep 2025 |
|
Testimonials
| "Staff are wonderful and smiling, they are like family". "As a family member I have enjoyed going on outings with residents and staff. I have also enjoyed the various groups that come into Aroha especially when the residents sing along with them. When the canine friends company visit with their dogs it is awesome to see the interactions with the residents". "Very dedicated, homely environment". |
|
Updated: 15 Aug 2025 |
Personnel
| Type | Hours Per Week | Status | Details |
|---|---|---|---|
| Registered Nurse | Yes | We have a team of committed Registered Nurses who strive to ensure residents' needs are being met. Our team of Registered Nurses cover all shifts 24/7. | |
| Enrolled Nurse | Yes | Our excellent Enrolled Nurses are part of our dedicated team of nurses, providing support to our Registered Nurses and guidance to our Caregivers. | |
| Healthcare Assistants/Caregivers | Yes | We have a team of Caregivers who are committed to providing the best possible care for all of our residents. Our Caregivers undergo regular training and education. | |
| Physiotherapist | Yes | Our physiotherapist visits regularly, by appointment/referral. These services are fully funded. | |
| Occupational Therapist | Negotiable | We have access to a qualified Occupational therapist who can assess our residents' needs. | |
| Social Worker (on site) | No | We have access to a community social worker that can be arranged on an individual basis as required. | |
| Activities Co-ordinator | Yes | Our activities coordinator delivers a varied programme to our residents 5 days per week. Our activities programme is regularly updated and promises to cater to a variety of interests and needs. Our programme incorporates day trips, one-to-one sessions and group sessions. Enquiries are most welcome to view our programme. | |
| Hairdresser | Yes | Our hairdresser visits regularly, by appointment. These services are provided at the residents own cost. | |
| Podiatrist | Yes | Our podiatrist visits regularly, by appointment. These services are fully funded. | |
| Dietitian | Negotiable | All of our menus have been approved by a dietitian. We can make a referral to dietitian services if this is required for individual consultation | |
| Kaumatua | Negotiable | We have access to Maori cultural groups and this can be arranged on an individual basis as required. | |
| Chaplain/Spiritual Advisor | Negotiable | We can access a Chaplain through the various church groups which visit. This can be arranged on an individual basis as required. | |
| Other Personnel | Yes | We have a team of experts at our National Support Office that consists of clinical support, financial support and property support, as well as having a National Clinical Coach who ensures the clinical aspect of our service delivery is upheld. | |
|
Updated: 1 Sep 2025 |
|||
Specialities or Areas of Expertise
| Specialities or Areas of Expertise | Status | Details |
|---|---|---|
| Oxygen Management | Yes | We can provide if prescribed by a doctor, and oxygen management. |
| End of Life/Palliative Care | Yes | Generally speaking, people who are dying need care in four areas, physical comfort, mental and emotional needs, spiritual issues, and practical tasks. Their families need support as well. It is our goal to provide all of this at the end stage of life. |
| Wound Care | Yes | We have a dedicated Wound Care Nurse working within our organisation as well as access to Wound Care Specialists. |
| Diabetic Care | Yes | We are able to support you with your diabetic needs. |
| Continence Advice | Yes | We have staff internally that are experienced and educated regarding incontinence products that are used within the facility and are more than happy to review your continence needs. |
| Infection Control | Yes | Our organisation has a very robust infection control programme that has been endorsed by the Medical Officer of Health. |
| Surgical Followup | Yes | If you have a surgical procedure we are more than happy to be part of your post-op recovery. |
| Community Health | Yes | |
| Clinical Management | Yes | We have a full-time Clinical Services Manager who provides support to our Nurses and Caregivers and all care of our Residents. |
| Other Specialties | Yes | |
|
Updated: 19 Aug 2025 |
||
Respite, Carer Support or other Short Stay
| Respite, Carer Support or other Short Stay | Status | Details |
|---|---|---|
| Respite | Yes | Yes, we can provide respite care to suit your needs. Please contact us if you are looking for support as we would love to chat with you and advise availability. |
| Subsidised | Yes | Yes, we provided subsidised services. |
| Private Paying | Yes | Yes, we provide private paying services. |
| Booking can be made in advance | Yes | We are more than happy to work with you for booking in advance. Please contact us for more information and availabilities. |
|
Updated: 28 Aug 2025 |
||
Features
| Feature | Status | Details |
|---|---|---|
| May Bring Own Furniture | Yes | Residents are welcome to bring their own furniture with them. Subject to space and safety constraints, please contact us prior. |
| Single Rooms | Yes | We have homely single rooms. Please contact us for more information and availabilities. |
| Rooms suitable for a couple | Yes | We have rooms to accommodate couples. Contact us for more information and availabilities. |
| Ensuite | Yes | We have rooms with their own ensuites. Please contact us for more information and availabilities. |
| Alcohol Permitted | Yes | Happy hour is held on a regular basis. Residents are able to have their own alcohol within reason. |
| Pets In Residence | Yes | We welcome pets to come and visit. Some pets may be permitted to stay, with terms and conditions. Please contact our Facility Manager to discuss. |
| Phone Access In Own Room | Yes | A personal phone line can be arranged with a private provider to have a telephone connected to your room. Additional fees may apply. |
| Wifi | Yes | We have free wi-fi throughout our facility for all our residents and families visiting. |
| Resident can adjust heating in own room | Yes | Our heating is regulated by the main control switch and is adjusted according to season changes. Residents also have individual heaters in their rooms for personal use. |
| Cater for under 65 yrs with Disability | Yes | We can assess your needs to ensure we can meet them if you are under 65 yrs of age |
| Lounges/seating areas | Yes | We have a variety of locations for residents and their families to meet in. |
| LGBTQIA+ Friendly | Yes | Our care facility welcomes and values all residents, regardless of their sexual orientation, gender identity, or expression. We are committed to providing a safe, inclusive, and supportive environment for everyone. |
| Provide End of Life/Palliative Care | Yes | We are committed to providing palliative care and support in each of these areas: physical comfort, mental and emotional needs, spiritual issues and practical tasks. |
| Palliative Care Contract | Yes | Our facility is associated with a palliative care team working with the local hospice who provide guidance and support. |
| Outings | Yes | We plan a variety of interesting outings as per the activities programme. Outing suggestions from residents and family members are always welcomed. |
| Whānau Room | Yes | We have a family room that is available for quiet times. Our room has tea and coffee available for your convenience. |
| Māori Kaupapa | Yes | We have a specific cultural policy which we follow at all times. |
| Residents Committee | Yes | Combined Resident/Family meetings are held monthly. Families are welcome to attend and we encourage their involvement. |
| Newsletter | Yes | This is produced once every two months and is sent to families as well as being available to residents. |
| Policy for management of challenging behaviour | Yes | Please contact the manager if you wish to see a copy of this policy. |
| Confused Residents | Yes | Specific actions are in place to ensure their safety and the privacy of other residents. |
| Smoking Permitted | Yes | The Alden Group is a smoke-free facility. Smoking is permitted outside in a designated area. |
| Semi-Secure | Yes | We have alarmed doors. |
|
Updated: 4 Sep 2025 |
||
Special Features
| Dementia Care Registered Nurse on site 24 hours a day Open-ended visiting hours activities programme Hairdresser and Podiatrist Regular Happy Hour Dietician - approved meals and catering for special diets Sky TV Bird Aviary Quiet court yard areas Close to Supermarket, Medical Centre, Local Churches & Shopping centre |
|
Updated: 19 Aug 2025 |
Interests & Activities
| Activity programme, BBQ, Concerts, Cooking, Craft, Electric beds, Entertainment, Exercises, Garden, Happy Hour, Newspaper reading, Outings, Senior Citizens, RSA, Age Concern, Alzheimer's Society, Arthritis society, Big print books, Blind Foundation, Board games, Breakfast in bed, Canine friends, Church, CMA, Digital camera, Flower arranging, Gardening, Minibus, Parkinson's Society, Organ, Parties, Quizzes, Vegetarian |
|
Updated: 19 Aug 2025 |
Additional Information
| Topic | Details | |
|---|---|---|
| What's included in your fees and what's not | Please contact us for a detailed price list. | |
| Staffing qualifications and details | Our staff go through an orientation programme and continue with on-going education | |
| Details about meals | All meals are home-cooked, our menus are reviewed by a dietitian and nutritionist. | |
| Visitor information | Open-ended visiting hours. | |
| Associated Complexes | Our Facility offers Rest Home Care, Hospital Level Care, Respite Care, Dementia Care and Palliative Care. Alden Aroha operates under the governance of the Ultimate Care Group Ltd with 19 care facilities nation wide. | |
|
Updated: 29 Aug 2025 |
||
Languages Spoken
| Language | Status | Details |
|---|---|---|
| Chinese | Yes | |
| Chinese dialect | Yes | |
| Cook Island Maori | Yes | |
| English | Yes | |
| Filipino | Yes | |
| Hindi | Yes | |
| Indonesian | Yes | |
| Korean | Yes | |
| Mandarin | Yes | |
| Māori - Te Reo | Yes | |
| Nepali | Yes | |
| Rarotongan | Yes | |
|
Updated: 19 Aug 2025 |
||
Religious/Spiritual Affiliations
| Religious/Spiritual Affiliations | Status | Details |
|---|---|---|
| Anglican | Yes | We can arrange a visit upon request. |
| Baptist | Yes | We can arrange a visit upon request. |
| Brethren | Yes | We can arrange a visit upon request. |
| Christian | Yes | We can arrange a visit upon request. |
| Jehovah Witness | Yes | We can arrange a visit upon request. |
| Methodist | Yes | We can arrange a visit upon request. |
| Pentecostal | Yes | We can arrange a visit upon request. |
| Presbyterian | Yes | We can arrange a visit upon request. |
| Ratana | Yes | We can arrange a visit upon request. |
| Roman Catholic | Yes | We can arrange a visit upon request. |
| Salvation Army | Yes | We can arrange a visit upon request. |
| Seventh Day Adventist | Yes | We can arrange a visit upon request. |
| Tao | No | We can arrange a visit upon request. |
| The Church of Jesus Christ Latter-Day Saints | Yes | We can arrange a visit upon request. |
| (Other comments) | Yes | Other Faiths can be sourced by the Facility to see if there's a local representation. |
|
Updated: 19 Aug 2025 |
||
Ethnic Diets
| Ethnic Diet | Status | Details |
|---|---|---|
| Other | Yes | All dietary requirements can be catered for, including gluten free and dairy free. The menu can also be adapted to cater for various ethnicities and cultures. |
|
Updated: 28 Aug 2025 |
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Distances
| Location | Distance | Details |
|---|---|---|
| Public Transport | 1.00 Km | The local bus route is within 1 km of the Facility. We can arrange transport for residents upon request. |
| Shops | Highbury shops are within 1 km of the Facility and the Palmerston North CBD is minutes away by car. | |
| Mall | 5.00 Km | |
| Parks | 1.00 Km | |
| Library | 5.00 Km | |
|
Updated: 19 Aug 2025 |
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Credentials & Membership
| Credentials & Membership RC | Status | Details |
|---|---|---|
| National Certificate in Diversional Therapy | Yes | Two fully trained Diversional Therapists working here. |
| Aged Care Association New Zealand (ACA) | Yes | We are members of NZACA |
|
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|
Updated: 19 Aug 2025 |
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The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.
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