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Aria Gardens - The Kauri Wing.

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Aria Gardens
Dementia Care (Secure)
11 Bass Road
Auckland 0632
Postal Address
Same as above
(09) 415 7035
09 415 7129
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Carol Andrews - 09 415 7035
Arvida Group - 0800 278 432
Admissions Co-ordinator
Denise Kent - 09 415 7934
Other services
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Visitors with limitations - please call us first
Our specialist Dementia Care Unit provides a safe environment for residents who are suffering from a dementing illness. We have a dedicated Clinical Manager who oversees the running of the unit alongside a group of well trained and caring staff, equipped with the skills to ensure your loved one is treated with respect, compassion and kindness.
We encourage and support individuals within the community to make the most of their abilities and, where possible, increase their confidence to enable them to grow and enjoy as much independence as they can. Our philosophy is to provide every resident with their own space where they can welcome their friends and family/whanau as visitors to their home in private and comfortable surroundings.
Our vision at Aria Gardens is to provide a home where our residents live with dignity, where the environment enhances and maximizes independence and there is respect for every individual's cultural, spiritual, emotional, intellectual and physical well being. This vision is underpinned by our values of compassion, integrity, dignity, honesty, respect, innovation, accountability and excellence in our field.
We are pleased to announce that Aria Gardens is the winner of the 2014/2015 NZACA National Excellence in Care award, Community Connections category and also the winner of the 2015, Waitemata District Health Board's Health Excellence Award for Compassionate Patient Support. We are on the North Shore, under the Waitemata District Health Board, based in Albany.
Service/Facility Details
Service/Facility Details
Contract with DHBYes
ORA Applies No
Updated: 9 Apr 2018
Bed and Vacancy Details
Bed and Vacancy Details
Approximate number of beds at this level of care 20
Vacancy Yes
Impending vacancy No - One room available
Premium Room Charges Yes as at 02 Jul 2020
MOH Certification and Audit Report View MOH certification and audit report (opens in a new tab)
Updated: 6 Jul 2020
To the Staff,

We as a family can't thank you enough for the care and love given to my wife while she lived in the Dementia Unit. She recently moved into the Hibiscus Suite before she died and I am so appreciative of all the work and care that my wife received. Thank you all so much

To the Manager,
I was interviewing a lady for a payroll position whose auntie is in one of your dementia units. She spoke very highly of the service and care her auntie was receiving.

When I was talking to her about the new business model, she made the comment that it clearly works based on her experience at Aria Gardens.

Hi Denise
Thank you for everything that you did for my Dad, for me and his family. You made his transition into Aria Gardens so stress free at a very hard time. Having you at their front door, they are truly lucky – the day I first met you I knew that Aria Gardens would be the best place for my dear Dad. The love you show for your patients is amazing. Thank you Denise, also for all the hugs and for listening to me. You are amazing.

Good evening,
My mother has moved into the Hibiscus wing in the Private hospital since May 2016.
I just want you to know how fantastic the staff are in particular Lorraine.
She is so caring and empathetic and always keeps the family fully informed when required.
The staff are all a credit to you.
Warm regards

Dear Leanne,
Thank you to those at Aria Gardens who have gone out of the way for my Mum and Dad was they both moved into your facility this week. We are grateful to the wonderful staff and the Facility Manager, for having a place that Dad and Mum can be in at different levels at the same place. Everyone is so caring, and flexible and they have both settled in so well. Thanks to all involved.

Aria Gardens,
I had come to Aria Gardens as an Interim Care patient, and I would have to say I am "Grateful to God for sending me here" to Aria Gardens.

Dear Jon

On behalf of myself and my family I would just like to pass on some thoughts in regards to my wife Jackie who passed away 4 weeks ago today and the care she received in Aria Gardens.

Jackie had been a patient at Aria Gardens for the last couple of years first starting in the Dementia Wing before being moved into the Hospital due to her decline in health.

While Jackie suffered from Dementia (which was hard enough on its own to deal with) she was also blind which made things even more challenging for your staff to help look after her.

In the last few days of her life the love, care and affection that Jackie received from the staff at Aria Gardens was beyond amazing.

I would once again like to say Thank You for all that you did for Jackie and I know that she would have appreciated everything that you did for her.

Yours Faithfully
Brian Weymouth & Family

June 2015
I want to thank you for your care of Tony and welcoming him and us to make us feel like family.
You have managed him really well under difficult circumstances and all the while calmly supporting us too. Whenever I needed to talk, or ask questions I was always made to feel there was all the time in the world. I know there wasn't and you all have an extremely difficult job to do, and you all do it with such love and compassion to everyone. I consider myself blessed to have the good fortune to have placed Pop in your care. I have learnt much from the experience.
Mila Butler

June 2015
I haven't seen dad for a couple of weeks due to work and moving house. He looks amazing, it is a credit to you all. He is always lovely and clean and in nice warm clothes. I cant thank you enough. The wonderful care means I don't have to worry and there is always plenty of staff around. Words cannot describe my appreciation to you all. Thanks so much, Deborah Strickland

October 2014
To all of the staff at Aria Gardens.
I would love to thank you all for the amazing job you do in looking after my father John. I cannot fault the Rest Home at all, dad is always immaculate from all of the hands on care and attention he receives and truly deserves from his personal cares, I can’t believe how great he always looks, always clean, never smelly, fingernails always done etc. His room is always clean in every way from his draws, bedding etc. and the fact that there is always something on in the way of activities, visitors, entertainment, van rides etc. The three years that dad has been there, I have never once had any concerns, only compliments. I am always phoned if there are any concerns or issues. When I was looking for care for my parents, I thought nowhere was as good as their own home, where I looked after them both for two years myself until I found Aria Gardens, which I am happy to say, even though dads dementia and physical condition has deteriorated, when we pulled in the drive, the lights went on and dad said to me “ah, I’m home”.
When I take him out, dad at times can become quite confused, but the minute I get him back to his environment, he becomes very relaxed and is back as he calls ‘home’ to all of his friends etc. where he feels safe and happy which is very reassuring. Thank you from the bottom of my heart.
Updated: 8 Aug 2019
TypeHours Per WeekStatusDetails
Registered Nurse Yes Aria Gardens has a minimum of two Registered Nurses working at all times. Our nurses engage in continuous professional development and strive to provide the best possible care for the residents they support.
Nurse Practitioner Yes Nurse Practitioners can be accessed by Referral.
Enrolled Nurse Yes
Healthcare Assistants/Caregivers Yes We have a wonderful team of Caregivers that support our families in our care.
Physiotherapist Yes Susan is our Physiotherapist who assesses all our new patients when they enter our Hospital and her assistant Bora works with our families four days a week to achieve the exercise routine set out by the Physio.
Diversional Therapist Yes
Activities Co-ordinator Yes
Hairdresser Yes Our hairdresser is here 4 days a week.
Podiatrist Yes Monthly
Chaplain/Spiritual Advisor Yes
Updated: 17 Jul 2017
Specialities or Areas of Expertise
Specialities or Areas of Expertise
Specialities or Areas of ExpertiseStatusDetails
Clinical Management Yes We have a dedicated Clinical Manager Registered Nurse for our Rest Home and Dementia Care Unit and our Manager is a specialist Mental Health Nurse.
Updated: 9 Nov 2016
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short Stay
Respite, Carer Support or other Short StayStatusDetails
Respite Yes We can accommodate Respite or short stay depending on availability.
Carer Support Yes We can accomodate Respite or short stay depending on availability.
Updated: 9 Apr 2018
May Bring Own Furniture Yes Comfortable chair
Single Rooms Yes
Ensuite Yes
Alcohol Permitted Yes With GP permission and staff knowledge
Phone Access In Own Room Yes
Wifi Yes
Lounges/seating areas Yes
Provide End of Life/Palliative Care Yes
Palliative Care Contract Yes
Outings Yes
Newsletter Yes
Policy for management of challenging behaviour Yes
Confused Residents Yes
Smoking Permitted Yes At specified outside areas only
Semi-Secure Yes
Updated: 24 Jan 2019
Special Features
Special Features
Aria Gardens is the winner of the NZACA/EBOS 2014 Excellence in Care Award, Community Connections Category.
Aria Gardens is the winner of the 2015 Waitemata DHB, Excellence in Care, Compassionate Patient Support Award.

We are a proud fundraiser and supporter of Plunket.
Updated: 9 Nov 2016
Interests & Activities
Interests & Activities
We provide a comprehensive Activities programme for all residents, including van outings. Other activities include: , Art, BBQ, Bingo, Board games, Bowls, Canine friends, Cards, Children, Church, Classical Music, CMA, Concerts, Craft, Cooking, Dancing, Digital camera, Entertainers, Entertainment, Electric beds, Exercises, Games, Garden, Gardening, Golden Oldies, Golf, Happy Hour, Indoor Games, Jigsaw, Massage, Movies, Music, Newspaper reading, Outings, Park, Parties, Pianist, Picnic facilities, Quizzes, Reading, Shopping, Sing-a-longs, Singing.
Updated: 9 Nov 2016
Additional Information
Additional Information
Details about Meals All meals are home cooked on the premises. We have a daily menu with a choice of lunch time cuisine so residents can choose from the menu what they would like and Dietitian approved for the over 65's.
Staffing Qualifications and Details 24 hour carer support and Registered Nurses on site.
Updated: 8 Aug 2019
Languages Spoken
Languages Spoken
Afrikaans Yes
Cantonese Yes
Chinese Yes
Dutch Yes
English Yes
Fijian Yes
Fijian Indian Yes
Filipino Yes
Indonesian Yes
Mandarin Yes
Maori - Te Reo Yes
Samoan Yes
Updated: 9 Nov 2016
Religious/Spiritual Affiliations
Religious/Spiritual Affiliations
Religious/Spiritual AffiliationsStatusDetails
Anglican Yes Regular church services within the facility.
Roman Catholic Yes Weekly communion services.
(Other comments) Yes We are always happy to request additional spiritual or religious services upon request of the resident or family member.
Updated: 9 Nov 2016
Public Transport 0.10 km Regular bus services into city and Albany from Albany Highway.
Shops 1.00 km Dairy, Bakery and other shops very near.
Mall 3.20 km Situated only 3 km's from Albany Mall.
Parks 3.00 km Centrally located near to Kell Park
Library 3.00 km Library situated near Kell Park. We have library books on site for all our residents.
Updated: 8 Aug 2019
Credentials & Membership
Credentials & Membership
Credentials & Membership RCStatusDetails
New Zealand Aged Care Association (NZACA) Yes
New Zealand Aged Care Association (NZACA)
Updated: 9 Nov 2016

The Ministry of Health conducts regular audits of Residential Care Facilities. They can be found HERE.